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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I cancelled my subscription for the nightmare before Christmas trains and my rewards program over 2 years ago. We weren't charged nor did we receive anything from them in 2 years. Then in May we received a train in the mail out of the blue with an invoice saying we needed to pay for the train they sent. We called and the rep said we never cancelled. Which we assured her we did. We then asked her if we never cancelled why haven't we received anything in over 2 years. The excuse was the train was on back order which couldn't even have been the case because the next train we should have received was installment # **. The one that randomly showed up was #**. Again I was told Its because of back orders. So I asked how to return it and cancel and was told I couldn't do that that I needed to pay for the train since it had already been shipped. I told her we wouldn't pay for it because we cancelled 2 years ago. I was then told they would just turn our account over to a collection agency and ruin our credit. I want this charge dropped and I want this CANCELLED.
Business response
07/09/2024
July 9, 2024
Customer Relations Advocate
**********************
*************************************************************
*****************
RE: *************************
****************************************************************************************-2811
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated July 3, 2024, regarding Mr. ******** complaint.
Concerning item ************, Nightmare Snowglobe #**,we have settled the account and cancelled the series.We apologize for the inconvenience this situation may have caused.
If ****************** has any other questions, they can contact us directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 AM to 6:00 PM.
Sincerely,
******************
Client ServicesInitial Complaint
06/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
$122.13 taken out of my account with no warning or item order sent to my email, previous order was paid in full but bradford exchange pulled more money out without any authorization, in dire need of the refund, not when the replacement item is mailed over, I do not want the new item.Business response
07/02/2024
July 2, 2024
Customer Relations Advocate
**********************
***************************************************************************************
RE: *************************
****************
*********, ** 23071
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 27, 2024, regarding ****************** complaint.
The customer placed an online order for the Star Wars Sculpture Collection whereby it is clearly stated that it is a collection of items that *** be cancelled at any time. We have issued a prepaid return label for item ************, XWing and the series has been cancelled. We apologize for any inconvenience this situation *** have caused.
If ****************** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
06/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a *************************** Santa figurine from the company as a Christmas gift to my father. The gift that was sent was broke and wouldnt light up. The item was returned without an exchange, refund, or correspondence, so I contacted their customer service. Per the agent ****, the product was on back order and would ship out May 14th. I specifically asked to receive updates should that date change. Here it is 5-weeks past the ship date and I have never received the product, refund, or correspondence from Bradford Exchange. Its disheartening to think my 73 year old father did not receive a gift from his daughter and ** out $160 dollars. Im extremely disappointed in that company and I will advise everyone to stay clear!Business response
06/28/2024
June 28, 2024
Customer Relations Advocate
**********************
******************************
*****************
RE: *****************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated June 23, 2024, regarding Ms.******* **********
We are sorry to learn that the order for ****** ******* Santa Claus figurine ordered in December was received broken. *************** has previously contacted our company for a replacement and was given an estimate of arrival in May. She contacted us on June 23, 2024, and since a replacement was not yet available, she requested a refund. Our records indicate a refund of $157.92 was applied to her PayPal account on June 24, 2024. Please allow 3-5 business days for the credit to appear.
We apologize that we have not yet received our supply of this item. In the interest of good client relations, we are sending $30 in certificates that *** be used towards another item or this item when we have inventory.
**************** *** also contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
***************************
Client ServicesCustomer response
07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
06/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a snow globe train set. I've received 4 pieces so far, which was never explained that they wouldn't come all at once and it's been 2 years since I ordered, and every single one of the snow globes has been broken when I received them.I've reached out a few times and only just recently received a response. Despite the items being broken they still want payment. I can't use the snow globes. They were destroyed before I received them.I've included photos of 2 of the broken snow globes. One that I just received and the other I received a few months ago. You can clearly see where the glass of the globes is shattered.Business response
06/27/2024
June 27, 2024
Customer Relations Advocate
**********************
******************************
*****************
RE: *****************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated June 19, 2024, regarding Ms. ******** complaint.
We are sorry to learn that the order placed by ****************** for the ******* Holiday Express Snowglobe collection arrived broken. She contacted our company today and will be receiving a full refund.
We apologize for any inconvenience this may have caused and if ****************** has any further questions she may contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
***************************
Client ServicesInitial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased checks from this company and they signed me up for a membership plan that I was not aware of and did not agree to. They never sent me any correspondence for the next 14 months indicating that I had this membership and was being charged $14.95 each month for something that I never used. This is clearly a deceptive business practice in order to keep taking the $14.95 for as long as possible.Business response
06/27/2024
June 27, 2024
Customer Relations Advocate
**********************
******************************
*****************
RE: *******************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of you notification dated June 18, 2024, regarding Ms. **** complaint.
Our records indicate ********** placed an online order for Bradford Exchange Checks, and accepted an offer for the Bradford Rewards Program, a subscription service billed at $14.95 per month. For further details and cancellation of the Rewards Program, we invite ********** to contact the Bradford Exchange ************************ at ************, We apologize for any inconvenience this may have caused.
Sincerely,
***************************
Client ServicesInitial Complaint
06/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Purchased sale priced checks from Bradford Exchange May 7, 2024.Bradford Exchange did a bait and switch number substuting more expensive checks, padded postage and enrolled me in a rewards program billed to my credit card without my knowledge or consent. I am currently disputing the charges with the bank and also canceled the card, so Bradford Exchange can't keep taking money I did not authorize out of my account . At most ********************** is smarmy and dishonest in it's business practices. 7Business response
06/28/2024
June 28, 2024
Customer Relations Advocate
**********************
*******************************************************************************************
RE: *************************
***********************************
******************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 17, 2024, regarding **************** complaint.
The customer placed his check order online and accepted the terms during the checkout process. In addition, he signed up for the Bradford Rewards Program, a subscription service, which offers free shipping on purchases. The customer opted into the program, we are advising him to contact the Bradford Exchange ************************ at ************ for further assistance.
If ************** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesCustomer response
06/30/2024
Complaint: 21857975
I am rejecting this response because: Bradford Exchange is a scam. It tricks people into signing up for rewards and subscriptions they r unaware of. Bradford Exchange has a low rating with BBB for these tactics. Bradford Exchange is also the subject of many class action law suits.
Sincerely,
*************************Business response
07/03/2024
July 3, 2024
Customer Relations Advocate
**********************
***********************************************************************************************
RE: *************************
***********************************
******************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification, dated July 1, 2024, regarding **************** complaint.
We are reaching out to the Rewards program on the customers behalf and arranging for them to credit the customers account for the monthly charge of $16.95.
If ************** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
06/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had an expense on my credit card for $263 from Bradford Exchange. I had never heard of it. I looked up the company and saw there were many people having surprise charges from this company. Before I could call my credit card company another charge in the couple hundreds showed up! I called my credit card company and they confirmed it was fraudulent and I got a new credit card number. ********************** was hounding me to pay this $263 sending me bills in the mail, and now they sent it to a collection agency! This is crazy! I now have a collection agency after me for a fraudulent charge, cleared by my credit card company. Can you look into this business? What goods does the $263 from their store or site even represent?Business response
06/27/2024
Tell u
June 27, 2024
Customer Relations Advocate
**********************
************************** 2006
*****************
RE: *************************
******************************************************************************-3306
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 16, 2024, regarding Ms. ****** complaint.
Concerning item ************,*********************** Snitch, we have settled the account and have contacted the collection agency. We apologize for any inconvenience caused to the customer.
If ************** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client Services
s why here...Customer response
07/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
06/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
In March of 2024 I ordered checks thru Bradford Exchange. At that time they contacted me to say they needed more information. I contacted them and told them to cancel my order. On May 14th I was charged $16.95. I contacted ********* Exchange to inquire about why I was being charged $16.95 and was told that it was payment for the checks shipped. I advised I had not received said checks and to please cancel my order and refund my money. I was told the order was cancelled and that I would be refunded in 3 to 5 business days. In June I contacted them again because I still had not been refunded my money. Now today I have another charge of $16.95 and after seeing other complaints on here, I see this is a "subscription" for a product that I cancelled. I have not received anything from this company and did not authorize a subscription sign-up. This is a sham company and their "customer service" sucks!Business response
06/19/2024
June 19, 2024
Customer Relations Advocate
**********************
*******************************************************************************************
RE: *************************
******************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 15, 2024, regarding Ms. ******* complaint.
The customer signed up for the ********************** Rewards Program, a subscription service, which offers free shipping on purchases. The customer is stating she did not request this service. The two charges of $16.96 were credited on her credit card. However,if any additional charges occur, we are advising her to contact the Bradford Exchange ************************ at ************ for further assistance.
If **************** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
06/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Company used my credit card to enroll me in a recurring debited program without my consent. NEVER sent me the checks I ordered either.Business response
06/19/2024
June 19, 2024
Customer Relations Advocate
**********************
*******************************************************************************************
RE: *************************************
346 *************.
******, ** 44035
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 14, 2024, regarding Ms. *********** complaint.
The customer signed up for the ********************** Rewards Program, a subscription service, which offers free shipping on purchases. The customer is stating she did not request this service. The two charges of $16.96 were credited on her credit card.However, if any additional charges occur, we are advising her to contact the Bradford Exchange ************************ at ************ for further assistance.
If ************************ has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client ServicesInitial Complaint
06/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I filed a complaint against this company 2-3 months ago with the BBB. They keep trying to collect a debt from me that I do not owe!!! I spoke to a representative after my last complaint and was told the problem was corrected. They verbally apologized to me and said they would stop this automatic billing that I did not authorize. Now I get a Past Due Statement of Account by them for $137.78!!!! Are you kidding me? Just after I thought this issue was taken care of, this happens again. I have spent so much time on the phone with this company and filed complaints through the BBB, it is ridiculous! I want a credit of $137.78 for all of the stress they have put my wife and me through. I feel this is a reasonable request.Business response
06/18/2024
June 18, 2024
Customer Relations Advocate
**********************
*******************************************************************************************
RE: *************************
*************************** Run
**************
Account # *********
Case # ********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 12, 2024, regarding Mr. ******* complaint.
Please advise **************** that we issued a prepaid return label concerning item ***************** $1 Silver American Eagle Dollar. Upon receipt, the account will be settled. The series has been cancelled. We apologize for any inconvenience this may have caused.
If **************** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*************************
Client Services
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Customer Complaints Summary
1,021 total complaints in the last 3 years.
266 complaints closed in the last 12 months.