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610 Customer Reviews
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Review from Don S
1 star01/23/2025
Ordered a product in October, to be sent in 4 installments. They, without authorization, signed me up for monthly updates at $16.95 a month. I have called and been told it was cancelled yet they are continuing to charge my credit card. I have also emailed **************** a dozen times and just get a run around. I have ALSO contacted my credit card company and are awaiting results since December. The card has been charged twice since complaint filed, They have also NOT sent the fourth shipment.
The Bradford Exchange, Ltd. Response
01/25/2025
I am sorry for the misunderstanding of our Rewards Program! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review from John J
2 stars01/16/2025
**************** --after 2 contacts--could only say "sorry" on following issue. Product is The True Meaning of Christmas, a beautiful figurine. Issue is that it has stopped working while using the plug-in power. Only works while using batteries that have to be changed often. We have had the product for a couple years but only used on Holidays and never damaged. ** could/would not offer repair/replacement or ? We love the figurine but this has been so frustrating!The Bradford Exchange, Ltd. Response
01/19/2025
Hello, I am sorry for your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! *******Review from Laura S
1 star01/16/2025
Shoppers beware of this website...they don't have enough safety protocols in place to protect against scammers and fraud. I was the victim of fraud...someone placed an order on their website under my name and address. They used a false credit card (not one of mine because I had no fraud alerts or fraudulent charges) and false email address. Bradford Exchange kept billing me and their customer service **** were ****** to deal with. They didn't even do their due diligence to see it wasn't me that created the order on their website (which it's quite easy to find out if a credit card is legit!). Needless to say, it was most upsetting and they didn't back down until they had a copy of the police report filed for this fraud. Shame on them for treating me like a criminal when I was the victim! Will NEVER recommend this company!The Bradford Exchange, Ltd. Response
01/18/2025
Hello, I am sorry for your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! *******Review from Sara W
1 star01/15/2025
My father ordered a gift for my 7-year-old son. When the gift arrived, so did an invoice, in my son's name. I tried for a month to reach a person to tell them that they billed a 7-year-old and to correct the mistake. I finally got a response to an email in which they told me that my CHILD was sent to collections and there was nothing they could do. Hands down, one star. What kind of business sends a child to collection for a simple billing error on their part. Antiquated and out of touch is how I would describe this business.The Bradford Exchange, Ltd. Response
01/18/2025
Hello, I am sorry for your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! *******Review from Melinda L
1 star01/11/2025
My husband started the **** *** Reflections Of The Hummingbird Figurine Collection as a Christmas gift for me. However the first one we received came from the "return center" it was not even packaged in a box just Styrofoam and it arrived it was broken. We contacted customer service and they refunded the shipping and sent out the same order again...HOWEVER we received this one from the same "return center" and again this one is broken. We have sent emails and called customer service and was assured they would have a supervisor call us back which has never happened. In less than one month they have charged our card 3 times. Today 1/11/25 I received was was to be the 2nd Hummingbird in the set. It too came from the "return center" only in a Styrofoam taped box and again this one is BROKEN!! I didn't pay these prices to have ALL 3 of the Hummingbirds to come broken from a "return center." And getting any help from the company seems to go no where. I am EXTREMELY UPSET!!! We have been ordering from Bradford exchange for years and never had any issues until this so i don't know what is going on with this company but someone needs to figure this out. Sending a customer 3 different broken items from a "return center" is NOT OK AT ALL!!!!!The Bradford Exchange, Ltd. Response
01/13/2025
Hello *******, I am sorry to learn of your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review from Becki G
1 star01/11/2025
Very unprofessional! I got online and ordered checks. Total was $14 with shipping. A few days later I receive an email from this company saying the price was going up to $32 and to not worry that my order would continue without delay. I immediately responded and told them to cancel my order. I got an email saying it was already sent to the printer and they cant cancel it. They should have messaged me with any errors and checked to make sure I was okay with still ordering my checks with them. It shouldn't be legal to up the price and not get confirmation from the buyer first before proceeding with the order.The Bradford Exchange, Ltd. Response
01/13/2025
Hello *****, I am sorry to learn of your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review from William S
1 star01/10/2025
Every review is 1 star and mine is too. Do not order from them. It takes weeks to receive checks and they sign you up for an account that you never ask for and upgrade you if you don't cancel. They rip everyone off.The Bradford Exchange, Ltd. Response
01/13/2025
Hello ****, I am sorry for the delay of your order! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review from Stephanie M
1 star01/07/2025
I put all my account info to order ********************** online and screen kept saying i omitted information, I then reviewed and made corrections, same error msg, no errors, then screen went away and came back w empty info blanks...after i input all info. I called number and *** said they're having no problems. Now someone has my info.The Bradford Exchange, Ltd. Response
01/08/2025
Hello, I am sorry for your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! *******Review from Rachel P
1 star01/06/2025
Absolutely awful. I tried to order one gift, ONE, for my web illiterate uncle. Well I was then signed up for FOUR items and a rewards program. This is an absolute scam and I will be filing a lawsuit against them if I get another charge. DO NOT PURCHASE FROM THEM!!!The Bradford Exchange, Ltd. Response
01/08/2025
Hello, I am sorry for your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! *******Review from JoAnn C
1 star01/06/2025
Terrible. I ordered a collection, nowhere did it say that was a monthly shipment although I have had 3 shipments in less than 30 days. Your customer Service is very difficult to work with; Does not want to use email, only **** for a shipping label.The Bradford Exchange, Ltd. Response
01/07/2025
Hello *****, I am sorry for the misunderstanding of this subscription! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****
Customer Review Rating
1.06/5stars
Average of 610 Customer Reviews
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