ComplaintsforAbbVie Inc.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 3/1/2024, I purchased Restasis eye drops. I was told that because the system was down that processes prescription reimbursements, I would need to pay the $290.18 and request a refund. It should be noted that I usually paid $35 for Restasis. On 3/21/2024, I received a call and was asked to confirm my date of birth. I provided the requested information and waited. After not receiving my refund, I was told that I failed to submit a rebate form and one was mailed to me. No form was mailed to me. On 4/23/2024, I was emailed the rebate form and submitted it via email to ******************************* On 5/13/2024, I called again to check on my reimbursement and was told the email address I submitted the rebate form to is no longer operable and I needed to fax the rebate form. On 5/14/2024, I faxed the rebate form at 2:14 pm. I called on 5/24/2024, and was told my rebate would be escalated and someone will call me back. No one called me back. On 6/4/2024, I was told that there was a cyber attack and my request will be escalated and someone will call me back. I have been working to get my reimbursement since March 2024, and every time I receive a different answer and no one will help me.

• Initial Complaint

  05/03/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have spect thousands of dollars with this company trying various facial and skin treatments. And within the last month or so, I purchased 2 syringes of Skinvive, which claims to improve skin through providing hydration support, making smooth and glow. In my experience, after spending several hundred dollars to test this, there seems to be little to no effect. I have learned that many others have had a similar experience, with very little noticeable difference. This would seem to be a bit of a rather expensive snake oil. I dont take lightly injecting things into my skin and would like to think that ******** would not peddle things that arent savory or effective for my skin. I am told, generally, that I have good skin. I look to continue to support it. I would hope ******** would not be taking advantage of those like me who are seeking the same, willing to spend hundreds of dollars on a product one would expect to yield visible results, only to find out the product doesnt, Additionally, I just spent another nearly $300 on Botox yesterday, which is also your product and have received no points. I have spent several hundred dollars in less than 2 months and have gotten little to no Alle points..I am requesting that a refund be considered under the circumstances.

• Initial Complaint

  05/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I was enrolled in patient assistance for Creon and Linzess in 2023. I reenrolled in 2004 early as they said so there would be no issues. They kept telling me the doctor's part was not readable. The Doctor resent their part and Abbvie kept telling me that all was not there or unreadable. A supervisor was supposed to call me back within 24 hours and never did. How many times do they expect the Doctor to resend forms and prescriptions.

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been using Humira for several years now and was in the Abbvie PT Assist program. I submitted my renewal application on 3/13/24. By 4/22/24 I had not received any determination and was down to my LAST SHOT so I called and was told that I was denied the PT Assist and had been moved to co-pay support. (#1) Abbvie thinks it's okay to send such imperative information via email, nothing in the posted mail, no text, not even a phone call, especially when they know when I got my last script filled and my supplies are running LOW. I say not everyone spends their life in an email box every minute of every day, not to mention that details of such a paramount change should be personally delivered somehow (#2) After seeking prior authorization from my insurance company as directed by Abbvie I once again called to advise them I had started the process but it was going to be up to a week plus before there would be a determination; because I could be denied by the insurance company too, but that's another complaint, and that I respectfully was requesting one box (2 shots) to bridge the gap. I have severe UC, I take an injection weekly, and within ***** hours of not having the medication I will not be able to leave the house. Abbvie didn't seem to care about that AT ALL, I was flat-out denied the opportunity to speak with a supervisor and was told by PT Assist that they could no longer speak with me because I was a co-pay support person now, co-pay support told me that I couldn't get any medication through them because there was no prior authorization in place and they didn't have a prescription, that's because PT ASSIST HAS IT . I truly am grateful for the PT Assist I received in the past, I mean who can afford to pay $ ******** a month for medicine BUT when you decide to change boats mid-stream you need to give a girl more than 2 days to make other arrangements. Each of the 5 people, from various departments I spoke to apologized for the inconvenience but if you have UC you know it's a little more than an inconvenience what your body does to you. I now am facing having no meds and NO ONE at Abbvie will approve the shipment of one last box to help me NOT get deathly ill. I have to ask, does one box affect their bottom line that much ??

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am repeatedly denied from using the AbbVie website botoxsavingsprogram.com I have an account and have used it once in the past. Now when I get to the end of a new claim, I get a Cloudflare error that I have been blocked. Two months of calling and emailing has finally resulted today 4/12/24 of an agent telling me to fax or snail mail my order.No reason has been provided as to why they have blocked me from doing this online. In the past, their staff would tell me they had "no record" of my previous calls. I have limited mobility and there is no reason I cannot use the website other than an arbitrary block that is most likely in error and needs to be corrected.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On March 25th 2024, I was trying to get a refill for a prescription Rinvoq. However, I was told by my insurance ****************** and Blue Shield) that they will not cover excess of cost. Additionally, my savings card through Abbvie was out of funds so I am unable to buy the medication. I spoke to my specialty pharmacy Carelon Rx told me to apply for another savings program card on Abbvie to be able to cover the medication cost. CarelonRx was also trying to make me pay $500 out of pocket for a month supply of Rinvoq then they will reimburse me. I do not have that kind of money and do not trust any of these companies to reimburse me. I applied for the savings card on March 28th 2024, and was told on April 8th 2024 that it was denied. Throughout this time my symptoms are worsening and reducing my ability to do certain activities. All three companies (Carelon Rx, Abbvie, Anthem) are preventing my access to healthcare and making my health symptoms worse. Anthem pulled the rug from under me and not notify me that my medication won't be covered. ********** told me incorrect information to solve the issue and delaying my treatment. Abbvie also gave me incorrect information which has delayed my treatment. Then on April 8th 2024, Abbvie told me that I did the incorrect steps despite both Carelon Rx and Abbvie telling me to apply for Abbvie savings program application to access a savings card. Now I am having to wait again to get a response from both Anthem and Carelon Rx to see if my medication can be covered. Like I have mentioned, longer delay will further my symptoms to worsen due to all three companies negligence. I honestly do not know what to do at this point since all three keep kicking the buck and won't provide the necessary information I need to access the Rinvoq medication despite having to rely on the medication to be able to do basic functions.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered from AbbVie a $4600 order. It was received 4 days late on the product was entirely destroyed. It has been nearly impossible to get return labels. However even after doing this and shipping the product back they refuse to allow me to use the credit that they were supposed to give me to create a new order. This has resulted in many of my patients having their appointments canceled and has dramatically affected their care negatively. When I called back this morning on Monday morning and explained all of this I was not given any solutions and was told to call back tomorrow. I have repeatedly sent emails and have documented communication regarding this and there has been no attempt to facilitate either return of my money or a new order using the credit. I have a credit memo that they refuse to allow me to use. And I still have two vials of cosmetic Botox that I have not had any refund for as of yet.

• Initial Complaint

  02/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I have been trying to renew my coverage for the 2024 year since November 2023. They continue to find errors in the application from my doctor. The latest with a fax from my doctor. *** they say the fax copy is not clear. My Dr. *** has complied by sending the fax at least 6 times. No information. has changed, it is the same. Just needs to be refills for the coming year. My medicine is Armour Thyroid 120 for a 90 day script. The amount is $180.00. Most of the time I call, and I'm put on hold and 10 minutes or so later call drops. I am a 83-year-old living on Social Security and also, I have Breast cancer. Any help I can get for my medications is necessary.

• Initial Complaint

  02/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had absolutely no confirmation that my prescription went thru their system. I went and refilled my medication because it was needed. Almost a week later I am charged $75 and get an email that my prescription has shipped. I checked a week prior and it said it was canceled. I was never given any notice whatsoever. I called and spoke to tier 1, a real nasty agent was on the line and blamed me for not calling in. I never used this service before and they were closed so I couldn't call. I want my refund as I will never do business with abbvie or ************** for synthroid delivers again!

  Business response

  03/07/2024

  On February 2, 2024, the consumer enrolled online in the Synthroid Delivers program, and an order was received by **************. This order was cancelled according to standard protocol for initial prescription fills, as ************** needs to manually retype the prescription and attach the correct National Drug Code. The prescription was retyped on February 5, and a new prescription was received from the consumer's Healthcare Provider. The order was then processed and shipped on February 7.

  On February 8, 2024, the consumer spoke to a representative from ************** regarding the order and mentioned she had not approved the order. An investigation was created and initially denied, as ************** records indicated the order had been requested at the time the consumer enrolled for the Synthroid Delivers program.

  The consumer then spoke to a Supervisor at ************** on February 15, and a courtesy refund was provided to the consumer due to the confusion regarding the initial order cancellation. At this time, ************** has not received any additional calls from the consumer after the courtesy refund was provided on February 15.

• Initial Complaint

  02/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I am a physician who has been using Botox products since 2003. I set up an account in either 2010 or ****************************************************************** approximately 2020, I found out my account was "blocked" and I was unable to order the medication. My office and I wasted time trying to resolve the issue. No explanation was ever given to me as to why I was blocked. I was able to obtain the medication through the patients' specialty pharmacies, luckily. Then last year, I tried to order Botox for another patient. I was told my account was blocked again. I wasted more time answering ********'s questions and getting recredentialed. By the time that was done, the patient found someone else to perform the Botox injections for migraine AND decided to leave the practice altogether thinking that we had wasted her time. Then yesterday, I called to try to order Botox and was again told my account was blocked for a third time. ******* told me he would sent an urgent email to his superiors and to please give him about 24 hours. I just called and he said he did not receive any response. For the third separate instance, no one has any idea why my account is blocked. Apparently, I have two accounts and both are blocked. I once again have to go to other doctors to try to get the medication or risk losing the patient. The whole thing is embarrassing. I have never been sued. I don't have any complaints against my professionalism. In fact, I was a speaker for Abbvie for migraine at one point. No one has any idea why I can't order the drug; yet no one wants to unblock either of these accounts. This is offensive. Abbvie should have a good reason to ban doctors from ordering therapeutic medications.

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