Complaints

This profile includes complaints for AbbVie Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AbbVie Inc.

  1 N Waukegan Rd North Chicago, IL 60064-1802

• 

  AbbVie Inc.

  780 Morosgo Dr NE # 13111 Atlanta, GA 30324-9004

• 

  Allergan, Inc

  5 Giralda Farms Madison, NJ 07940

• 

  AbbVie

  PO Box 19534 Irvine, CA 92623

• 

  Allergan, Inc

  Morris Corporate Center III, 400 Interpace Parkway, Legal Dept Parsippany, NJ 07054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024 I was accepted to the AbbVie patient assistance for ******* 145mcg. The eligibility was set to expire on May 16, 2025. So on April 25, 2025 I submitted a renewal application to AbbVie patient assistance for ******* 145mcg. It was denied on May 5 saying insurance covers it, but my insurance does not cover it. It would be $380.90 for me out of pocket. Nothing has changed with my insurance since I was accepted last year and I am under the income requirements, yet I was denied. I have submitted the necessary documentation to meet all the requirements.

• Initial Complaint

  Date:05/05/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2016, I underwent breast implant surgery with Allergan breast implants, financed through Allergan's credit program. Since the procedure, I have endured severe and persistent complications, including chronic pain, fatigue, and systemic symptoms consistent with Breast Implant Illness (BII). Additionally, my left implant has shifted downward and is visibly uneven, leading to significant physical disfigurement and emotional distress. I have made multiple attempts to resolve this matter directly with ********, including reaching out to their warranty program for assistance. However, ******** has failed to provide a satisfactory resolution. Despite the fact that ******** offers a warranty program to address adverse events associated with their implants, I have been directed to seek assistance from my implanting surgeon, ************** instead of ******** taking responsibility for retrieving the necessary medical records directly from his office, which they have failed to do. The lack of meaningful response from Allergan has further exacerbated my suffering, and I am now seeking both medical attention and a full refund for the procedure, as the implants have caused significant harm, including physical and emotional distress. Given the gravity of my situation, it is unreasonable for ******** to continue delaying a resolution. I respectfully request immediate action from ******** to provide the following: A full refund for the cost of the implants and procedure, as the implants have caused more harm than benefit. Immediate medical intervention, including a formal evaluation by a qualified surgeon to assess the damage caused by the implants and provide necessary corrective procedures. I expect ******** to honor their warranty and provide a timely, fair resolution to this matter. Failure to do so will leave me no choice but to pursue further legal action to ensure my rights are upheld. 

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ins change w/new preauth, need reenroll in cp a** & get mstrcrd # for leftover ***. 4/9 47 mins on phone *****s ******** *****, ******, ***** just to get #s. 4/22 36 mins on phone ***** ******.card never loaded but said no issue getting fixed. Called prime therapeutics, verified $s, confirmed all will apply to deduc/oo pocket maxes. submit req for reload. Told me would call back but never did.4/25 1 hr 8 mins on phone ***** ***** then ********. ***. conf card was NOT reloaded. asked all the same ? as prev *** & prime therap AGAIN, conf me in, conf all insurance ID, bin #s told me they subd ANOTHER req to reload the card as escalation, & would reverse claim, confirm$2688.92 *** owed. said they would call pharm to confirm how to process & would call me but never did either. 4/30 1 hr 16 min on phone *****s ****** then Edalis, then ********. Card still not reloaded told me they would submit new escalation request, I refused to hang up, they verified my insurance rx #s again & told me they were fixing it AGAIN so card would work this time. Confirmed no new card #s issued. 4/30 13 mins on phone w/******** said they had it fixed and called ********* to let them know then called me, we did a conference call to ********* to run the card, ******** said she cant stay on the phone when I confirm the #s with ********* and would call me back in 20 mins to confirm all was ok. ALL WAS NOT FN OK and she never called me back. They ran it twice. $6430.92 BALANCE OWED NOW PER ********* almost $4k higher than before.4/30 45 mins on ph. once again I fn call. Got *** ****** said he was confident all is good now. Called ********* and of course the card didnt work AGAIN. He put us both on hold multiple times and now is saying they have to reverse the 4/21 claim EVEN THO THEY TOLD ME THIS WAS DONE and now ****** calling me back tomorrow bc the team that has to force the reversal is fn closed. disguest THIS IS STILL NOT RESOLVED AFTER 3 WEEKS AND I AM NOW 6 WEEKS LATE ON MY DOSE.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 18 (EIGHTEEN) laser sessions through a Med Spa using the Sciton laser. I spent $3,125 in total. I learned after the fact, that Allergan awards points per laser session even though its not an Allergan product.l, and its VERY minimal. 50 points per laser session with equates to $5. The laser tech decided that it was best I do a mix between BBL and Moxi Lasers. They are both the same price at this Med Spa also, so that doesnt effect the amount of points I should receive BUT it does allow me to earn points for each if I did one Moxi and one BBL per day. HOWEVER, ******** has decided to only allow ONE laser session per day per type of treatment. Meaning the max points I can receive is 100 even though I oftentimes treated 4 areas per day. I found this to be extremely unfair and discriminatory to myself and anyone who basically is forced to doing multiple sessions per day. In *******, it is summer pretty much 8-9 months of the year. We only have 3-4 months where its safe to do laser. Squeezing 18 sessions into 3 months is tough enough, especially since I needed to hit certain areas 3-4x! I called the Med Spa and their hands are tied due to Allergans terms. I called Allergan 2x and the first time they said a supervisor would call me in 72 hours. No call. I called back after a month of no return call and was told they sent an email instead which I didnt receive because it went to my junk mail. I had them resend the email which again went to my junk and it was basically an automated response stating their terms and how they only give credit for one type of laser treatment per session. I responded to the email arguing with their reasoning. A supervisor called me back today and was extremely rude. He had a very thick accent and it was hard to understand him. I dont appreciate ******** outsourcing customer service calls to other countries when the terms and conditions apply to their **. He refused to give me the credit for the laser sessions I had purchased.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased drops from this company that spoiled before expiration date. Contact the company and provided pictures. They are wasting my time. 

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a complaint against ******** (now part of AbbVie) regarding severe complications from breast implants I received in 2012, currently subject to a recall. These implants have caused significant health issues related to Breast Implant Illness (BII), including:One implant shifted downward after surgery.The other implant became visibly uneven and incorrectly positioned.Symptoms: chronic fatigue, joint pain, muscle aches, brain fog, ***********, insomnia, skin rashes, headaches, anxiety, and depression.These issues have severely impacted my life, and I have not received an adequate response from Allergan. I seek the following:Full disclosure of implant details.Corrective action (removal or replacement of implants) at no ************** compensation for emotional, physical, and financial distress.Please assist in resolving this matter with Allergan/AbbVie.Sincerely,***** Kitchen

• Initial Complaint

  Date:03/22/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear AbbVie , ******* Is mismarketing information , as we cleared with you on the new acquired promotional lights of ** *** (Receipt *****) , wanted to ensure you stop publishing the fishing flashes of billboards because as listed here *************************************************************************** last marketing reps ******** ******* were told to retire the footage. Stop Running all and any of your ******* as specifically and explicitly described that you no further project false advertising , your compliance is necessary. Give me the product I paid for from the Digital Photography Levels , you listed numerous add on services I dont want like **** Sunday Ticket , March Madness , Etc All)Disclosure HIPAA/PHI

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent transaction by *********** before services rendered. Cancelled appointment due to fraud. I was told by ***** that my $100 coupon that was redeemed prior to services being rendered would be placed back into my account within 48 hours of appointment being modified. *********** says that it not their terms and conditions. I was on a 3 way call with Alley and Ideal Image. Neither company is on the same page. Not only have I had to file a FTC Complaint against Ideal Image for fraudulent charges now as well as BBB Complaint, now I have 200 points in Alley for services that were never rendered and a stolen $100 coupon that was supposed to be placed back into my account. I have been lied to by both companies. Replace the $100 coupon that was fraudulently redeemed by Ideal Image on 3/11/2025 as NO SERVICES HAVE BEEN RENDERED. Remove the 200 points that are not valid. Return the $100 offer.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently ran into a problem getting reimbursed for a prescription medication from Abbvie. In short, they told me they would reimburse me for the total amount ($3,194.32) and now are saying they'll reimburse me only for $1,500. I haven't gotten the $1,500 check yet, so that's not a real thing yet. So as of right now they owe me $3,194.32. I think they're changing their mind/policy after telling me they would reimburse the whole amount is fraud at worst, unfair business practices at best. They have voice recordings of all calls, so the proof of their promise-to-reimburse is in their possession.Below is a partial email that I sent them earlier. Contact me for more. after many hours on the phone with them (last call was 1/24/25 that lasted 1:54), and there have been many more. It explains the situation in detail. I also emailed the ***********'s office and they referred me to the BBB. I'm also having an attorney (friend) send a demand letter.I applied for a ************************ card on or around 1/28/25. I called and spoke to several representatives (details below), who initially suggested that I use the ************************ card at my pharmacy, but since I was filling the prescription via mail-order through CVS/Caremark who couldn't process the card, I was told that I could pay out-of-pocket and be reimbursed. I was initially told that the maximum amount to be reimbursed was $1,500, but since I was filling a 3-month prescription, that the full amount ($3,194.32) would be reimbursed. So on 1/28/25 I placed the order and on 1/30/25 a charge appeared on my card for $3,194.32.I take several other expensive medications (e.g. ***** for migraines) that would have reimbursed me for the full amount of my deductible. So if Qulipta Complete wasnt going to do this, I never would have paid $3,194.32. I could have just waited until one of those were filled, gotten fully reimbursed and met my deductible that way.Thank you for your prompt attention to this matter.

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is regarding Alle, which is operated under your company.On December 26, 2024 I earned an additional 800 points, for a total of 1600 ********* the Alle app on that day, I went in to plan how to use this offer in the future. In writing, it stated in the app that I had 90 days to use the points for a full syringe of filler, so I placed a reminder in my phone calendar for 60 days, so I would be in plenty of time to redeem the offer you had provided ******** is 2/28/25 and I went into the Alle app to redeem the offer, however it was removed from the app!I was clearly provided the offer on 12/26/24 in the Alle app and it clearly stated I had 90 days to redeem it for the syringe of filler. You are not honoring it, and I am requesting that you do honor it. If you wanted to change your offers to future users of your App, that's up to you. But you need to honor the prior offers that you made for the time period you stated. i estimate the value of the ***** month syringe would be $800-$900. i have attached screenshots of a text with the technician/NP at MD Laser MD in *******, ** where i earned the points, as well as a screenshot of my Alle account showing my offer was just removed.