Business ProfileforAllstate Insurance

Policy number 436 151 727- On 8/1/2024 Allstate made an unathorized change to our homeowners policy that increased the premium in the amount of $887.34, which stated our home contained "custom" features. Our home has never had "custom" features. Allstate then billed our mortgage company, whom paid the increase in premium. In April of 2024 I discovered the unathorized change on a renewal and notified *********************** Agency immediately. I was told by ****** that I had been notified of the change in the mail and they can only refund $324.70 of the $887.34 because it is past 90 days. I have never recieved anything in the mail stating a change. If I didn't authorize this change, I would not have the necessary knowledge to know it occurred or look for the change, which I never recieved. Allstate refuses to refund the balance owing of $562.64, although it was obtained through this deceptive unauthorized act.We want a refund of our money in the amount of $562.64. If we do not recieve a refund of this amount, we have no other options but to file a complaint with the Texas Attorney General for a deceptive practice and file a civil lawsuit.