ComplaintsforAllstate Insurance

• Initial Complaint

  07/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Policy number 436 151 727- On 8/1/2024 Allstate made an unathorized change to our homeowners policy that increased the premium in the amount of $887.34, which stated our home contained "custom" features. Our home has never had "custom" features. Allstate then billed our mortgage company, whom paid the increase in premium. In April of 2024 I discovered the unathorized change on a renewal and notified *********************** Agency immediately. I was told by ****** that I had been notified of the change in the mail and they can only refund $324.70 of the $887.34 because it is past 90 days. I have never recieved anything in the mail stating a change. If I didn't authorize this change, I would not have the necessary knowledge to know it occurred or look for the change, which I never recieved. Allstate refuses to refund the balance owing of $562.64, although it was obtained through this deceptive unauthorized act.We want a refund of our money in the amount of $562.64. If we do not recieve a refund of this amount, we have no other options but to file a complaint with the Texas Attorney General for a deceptive practice and file a civil lawsuit.

  Business response

  07/18/2024

  Thank you for contacting our office regarding this concern. Upon further review, it has been determined that the **************** of Insurance has completed an investigation on this same issue. We respectfully request that the complainant contact the **************** of Insurance with any outstanding questions. This will be the final response.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 5/31/2024 i was traveling on *********** in ******** i had the right of way. as i was traveling all of a sudden a white acura pulls out of a parking spot collieding into r the right rear of my car causing damage to the right rear wheel suspension and right rear quarter panel. my car had to be towed from the scene and the white acura damaged the front end of his car front bumper grille reinforcement, and my claim was denied. i sent Allstate videos photos of there car showing he came out of a parked position and the claim handler denied my claim and told me go through my own insurance. the accident was not my fault and I do not think my claim was investigated appropriately and my claim shouldve never been denied. here i send a ******* link where you can see the **********************************************************

  Business response

  07/17/2024

  Thank you for contacting our office regarding this concern. Upon further review, it has been determined that the New *************** of Insurance is currently investigating this same  issue. We respectfully request that the complainant contact the ** DOI with any outstanding questions. This will be the final response.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I didn't want to have to write this because I truly believed AllState would come through. I cancelled my policy on 7/7 due to a personal situation. Before cancelling I reached out via live chat and asked the individual if the refund check would be sent to me (they said yes) and then I explained to them that I am currently in a domestic violence situation and trying to leave asap while my husband is away on a work trip. I asked if the refund could be expedited. I was told YES. First problem came when immediately after cancelling, the next day I was told that it would actually take 7-10 days for the system to even decide if I was getting a refund or not. I complained on ******* and managed to have someone from Customer Relations call me the next day (Tuesday). She was very nice and told me she would do her best to have the check overnighted to me or sent directly to my debit card. She said she'd get back to me that evening. Well the next day comes and not contact. So I call and finally get ahold of her. She says... oh darn, wouldn't you know it, accounting already mailed the check and now there is nothing they can do to expedite it. They can't cancel it and overnight it, they can't cancel it and send it to your bank card. You just have to wait. But "hopefully it'll be there soon" 7-10 days. That was Wednesday. Then I found out that the check mailed from *****. Where ***** just hit, and likely hasn't even actually been sent because that area has no power. Now I'm sitting here. Monday. Still no check. No way to get out. All state telling me today via live chat to "kindly be patient and wait 10 BUSINESS days". Not even 7-10 days. Now I'm being told 10 BUSINESS DAYS. It has been one lie after another after another with allstate. And my husband is due home any day now. Their disregard and lies is going to get me stuck here!!!

• Initial Complaint

  07/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I contacted Allstate insurance after May storm in ***** blew down fence sections and blew transformer causing AC units to be blown and not work. I made my claim, had very rude agents assigned that never really reached out *************** I asked she not contact & have another to contact since they didn't contact in timely manner and never addressed issues. It has been 4 months, still no AC. And even the insurance Agent for Allstate tells me I need to reach out. There was a time, when you pay for a service, the agent and adjusters reach out and do their job. I want these claims resolved and to receive money to Help me pay for fence replace and AC units. We can bet they are going to give pennies toward it, but I still paid for their service

  Business response

  07/16/2024

  Thank you for contacting our office regarding this concern. Upon further review, it has been determined that **************** of Insurance has completed an investigation on this same issue. We respectfully request that the complainant contact the **************** of Insurance with any outstanding questions. This will be the final response.

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were involved in a small fender ****** car accident on June 16, 2024 involving our 2020 Tesla Model 3. We filed a claim with Allstate that day and spoke to Allstate about a shop that we could have repairs done at. Allstate said to pick the shop of our choice. We found a near by shop that would work on the car and we asked Allstate if they approved and would work with that shop.On that day (June 16) Allstate indicated that they approved of that shop (******** ***************** and we could move forward with getting the car towed to that shop. Allstate had their adjuster review the car and gave us an estimate for the cost of repairs. The car was towed to ******** **************** the next day. ******** did their assessment of the car and provided their updated estimate that was higher than Allstate's. Allstate wanted to employ used parts in order to save cost but Tesla requires the use of OEM parts. Allstate refuses to pay for the repairs and stopped answering any phone calls or messages we would send them over the next several weeks.The body shop (********) called us to let us know the car would be ready for pickup on July 12 but they needed approval from Allstate to move forward. Allstate would not answer the body shop's phone calls either. After a week of calling Allstate and leaving messages they finally returned our call and said they would resolve everything that day (June 27). Allstate ensured us they would get back to us the next day with an update. They never got back to us. The body repair shop contacted us every few days to let us know Allstate wasn't getting back to them either or contacting them. We reached out to Allstate via direct lines to the people in charge of our claim over the weeks of July 1 - July 12. Allstate kept telling us they didn't know where the adjuster (***************************) or manager (****** Holiday) was. The car was supposed to completed July 12 but Allstate refuses to answer calls or pay for the repairs.

  Business response

  07/16/2024

  Thank you for contacting our office regarding this concern. Upon further review, it has been determined that the ******************* of Insurance is currently investigating this same  issue. We respectfully request that the complainant contact the MD DOI with any outstanding questions. This will be the final response.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I faced a devastating setback when my house partially burned down, leaving me homeless and in need of basic necessities. I turned to my insurance company, Allstate, hoping for the financial support promised in my policy. Unfortunately, my experience was far from what I expected, plunging my into a financial and emotional crisis.Allstate didnt pay for my furniture ruined and discarded by the cleaning company, which shouldve provided Allstate with a list. Items included a leather desk chair, suede couch, smart TV, ******* lamps, art frames, an expensive water softener, and other home decor items.For six months, I had to shoulder the burden of unexpected expenses. I spent a significant amount on gas, rent, food, clothing, and other basic necessities, trying to rebuild my life from scratch. The costs quickly added up, draining my savings and putting me in an unstable financial situation. Each day was a struggle as I navigated the challenges of daily life and health issues without the safety net my insurance was supposed to provide.Allstate's refusal to honor the claim, due to the cleaning service exceeding the amount that was given, left me feeling betrayed and frustrated. I had faithfully paid my premiums, believing I would be protected in this time of need. The denial of compensation not only strained my finances but also took a toll on my mental health. The stress of dealing with the aftermath of the fire, coupled with the constant worry about making ends meet, was overwhelming.The company's administration and lack of empathy intensified my situation. I felt abandoned and helpless, struggling to find a way forward without the support I rightfully deserved.This ordeal stresses the need for better consumer protection and accountability in the insurance industry to prevent others from suffering similar fates.

  Business response

  07/15/2024

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer response

  07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I reached out to Allstate to get my previous declarations page. I was insured with them up until August of 2022, and require the declarations page to show proof of previous insurance. When I reached out to them they said they didn't have it and then stopped responding to me.

  Business response

  07/12/2024

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

  Customer response

  07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I found a claim for water damage in my home on July 3 is July ******************************************* and no one has sent anybody over to check out the water damage and now my property is starting to mold and mildew I would like for now as a solution to come to my house, and fix the problem and pay for my damaged property

  Business response

  07/12/2024

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 
  
  

• Initial Complaint

  07/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to submit a claim regarding the denial of coverage by Allstate for the replacement of my HVAC unit, which was struck by lightning. Despite the efforts of my agent, ***************************, who has been exemplary in his professionalism, Allstate's corporate claims division has systematically neglected my claim. I seek to have my $7,399 in costs covered and request compensation for the time and effort spent in resolving this issue.Overview of the Event Unit Info: My HVAC unit was purchased new in 2018 and maintained regularly.Lightning Strike: The unit was struck by lightning, resulting in damage to the compressor that could be observed first, and then additional aluminum coil damage.Initial Assessment and Repair: Allstate assessed the damage and only replaced the compressor, despite documented correspondence highlighting the high potential for additional damage to become evident. The repair cost was $1,863, but Allstate paid $3,238, of which $2,000 was my deductible, leaving $625 of out-of-pocket expenses.Subsequent Issues: During the same service visit as fixing the compressor, further damage was discovered in the aluminum coil, estimated repair at $2,651.83 was reported the next day to Allstate. Allstate attributed this to normal wear and tear, which is illogical given the circumstances.Continued Neglect: Allstate has refused to substantiate their wear and tear claim or provide detailed communication about their findings, while considering but not deciding on a full replacement of the unit. With zero communication about my unit, Allstate is rejecting the claim to fix the unit. This has forced me to replace the unit at my expense.In conclusion, it is absurd that a lightning strike at my home results in Allstate earning the most money from the situation while I am left without resolution and significantly out-of-pocket cash. This situation clearly illustrates the failure of Allstate's claim of being "in good hands."Thank you for your consideration.

  Business response

  07/12/2024

  Thank you for contacting our office regarding this concern. Upon further review, it has been determined that ******************* of Insurance is currently investigating this same  issue. We respectfully request that the complainant contact the ******************* of Insurance with any outstanding questions. This will be the final response.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A driver insured by Allstate hit my car. I provided video evidence immediately as well as a police report showing the other driver is at fault. The accident occurred on 5/12/2024. It has been almost 2 months and Allstate refuses to make a ruling on the claim. I have called the insurance adjuster weekly and they keep telling me the claim has been processed and is waiting manager approval. That was over 2 weeks ago, I asked to speak to the manager and was promised the manager would contact me but they never have. I continue to reach out to Allstate but to no avail.

  Business response

  07/12/2024

  Thank you for contacting our office regarding this concern. Upon further review, it has been determined that the New *************** of Insurance is currently investigating this same  issue. We respectfully request that the complainant contact the New *************** of Insurance with any outstanding questions. This will be the final response.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩