Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Allstate Insurance

  2775 Sanders Rd Ste F7 Northbrook, IL 60062-6110

• 

  Allstate Insurance

  1 Park Avenue, Suite 1B Mount Airy, MD 21771

• 

  Allstate Insurance Agent: Shelley Driscoll

  140B Mayo Rd Edgewater, MD 21037

• 

  Allstate Insurance

  1501 sulgrave Ave, ste. 203 Baltimore, MD 21209

• 

  Allstate Insurance

  6010 Meadowridge Center Dr # G Elkridge, MD 21075-6090

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a policy for renters insurance. I then lost my job so had to cancel. I called in and spoke to a representative for 25 minutes and was assured I'd be MAILED A CHECK because my bank account on file had closed. That was May 10th and I still have no refund plus every time I call am told different misleading information. Almost been a month.

  Business Response

  Date: 05/28/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23383281
  
  I am rejecting this response because: I have made numerous attempts by calling. Every time I get told different information which seems to me is just blowing me off. I have record of every call and still nothing.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 05/29/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information.  We are committed to resolving concerns brought to our attention through internal company channels.  Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23383281
  
  I am rejecting this response because: I have called multiple times spoke with numerous people including a supervisor who hung up on me while on hold. I want my money.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allstate of ******* Mr. ******* branch, a **** ****** after getting required info from me stated that underwriting said I had a claim from 3-21-25, i was insured with Allstate, but being required to contact my previous insurer for a loss claim form from them, after a couple weeks of back and forth I contacted previous insurer and provided info requested, I still haven't gotten an answer from Allstate as to this mysterious claim 3-21-25 that is assigned to me, after several weeks waiting for an answer from **** ****** an agent with Allstate, I called in and spoke to a ***** who said she would look into it and get back to me the same day, never got a call, nor get a call the next day, I called in and was being told that there was still questions concerning 10-17-22, which emails and screenshot were provided to **** ****** agent for this, ***** who never called me back couldn't explain why there were still questions for 10-17-22 or anything about 3-21-25. This agency is a total joke. Will be going somewhere else for insurance.

  Business Response

  Date: 05/23/2025

  Thank you for forwarding this concern to our office.  Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us.  You may also call 1-800-Allstate for additional assistance.  We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23366650
  
  I am rejecting this response because:

  Attempted to speak with a ***** name given at ********************, this is after I spoke with a trinity with allstate and was told no claims listed for 3 21 25, she gave me the *** nexus number to call and they had nothing listed for 3 21 25, my former insurance carrier had nothing listed for that date, loss report given to my current agent *******,  **** ******, still can't get answers as to why underwriting has me listed for a claim 3-21-25, I wish to change agencies, this ***** person once she started speaking said there was no claim for that date and when I said I'm aware of that that's why I have been...she started speaking over me and being rude so I said a few choice words and hung up the phone.   Then I spent the day attempting to file complaint directly with allstate, obviously not the good hands people and was unable to change agencies or file a complaint again ms ***** from allstate, I will be looking for another company allstate is a joke, poor customer service, impossible automation to get where you need, and just a joke.  Worst company ever.
  
  DC CHUMLEY 
  
  
  

  Business Response

  Date: 05/28/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information.  We are committed to resolving concerns brought to our attention through internal company channels.  Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23366650
  
  I am rejecting this, it's the same genetic response, I've attempted contact with agent directly, online chat, direct phone numbers with automation that's impossible to navigate.  Attempted to speak with a lady name ***** who i returned call to after filing online complaint who felt she could over talk me and expect me to take it.  Doesn't work that way, been dealing with this problem since before 21 April, allstate isn't a company with very good customer service nor can they explain why their underwriting told **** ****** agent from ***** ******* agency that I had a claim filed 3, 21, 25, but yet no one can give me anymore information concerning this mysterious claim.
  

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to sign up for a policy was lied to right out the gate about the policy was never told it would take 7-10 business days to get then needed to add someone they refused to do so and refused to cancel and refund my money was very rude and disrespectful to me for no reason when I asked to speak to some else was told that if I need to talk to some one I could send in a letter to a mailing address

  Business Response

  Date: 05/23/2025

  Thank you for forwarding this concern to our office.  Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us.  You may also call 1-800-Allstate for additional assistance.  We are happy to address the concerns upon receipt of request directly from the consumer.

• Initial Complaint

  Date:05/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an Allstate HomeOwner's Policy that includes coverage for wind/hail damage to the roof my insured property, that is also my permanent residence. I submitted claim for hail damage on 04/13/2025. After the adjuster came to inspect my roof, the estimate I received reflects the majority for the cost of repairs to be on myself as Allstate aged my roof to 24 YEARS OLD. I disagreed with this age and had my roof appropriately inspected. The inspected gave his report that stated my roof is 9 YEARS OLD. I submitted this documentation to Allstate via email requesting that they update my policy to reflect the correct age on MAY 9 2025. As of today, 05/22/2025, Allstate has not updated the age of my roof. On MAY *******, via chat, I submitted a compliant with Allstate through their website. I have been contacted by a representative to resolve complaint. However, here remains no resolution. In fact, after I received contact from this representative about my compliant and the start to an investigation on my compliant, I received an Amended Declaration Page this morning, 05/25/2025, that continued to have my roof aged as 24 years old. Also Allstate placed in the Declaration Page that I have one extra large concrete pool. Allstate continues to delay correcting these inaccuracies that delays necessary repairs that my roof needs and indicating that I have a pool which is completely incorrect.  

  Business Response

  Date: 05/23/2025

  Thank you for forwarding this concern to our office.  Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us.  You may also call 1-800-Allstate for additional assistance.  We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23364077
  
  I am rejecting this response because:

  I have been contacted by several different representatives from Allstate regarding my complaint(s). Though there has been contact and I have also responded to each of these representatives, there remains to be no resolution to my complaint. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 05/28/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information.  We are committed to resolving concerns brought to our attention through internal company channels.  Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23364077
  
  I am rejecting this response because:

  Allstate continues to be neglient in resolving my issue. Allstate continues to hide behind blaming other departments within their company. I have followed through on their internal requests with no resolution on their end. They continue to delay repairs my roof needs. Also he agent for Allstate is not sharing how I can get in touch with the underwriting ***** per the agent, continues to block possible resolution(s). 

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out an automobile policy with Allstate Insurance effective April 4, 2025, on a 2014 ***** Impala. On April 24, 2025, I sold this vehicle and went into my Allstate online account to cancel this policy to be effective 4/25/25. It failed to allow me to cancel and took me to an online chat agent, who was also unable to cancel due to a "technical error." She asked me to call back on Monday, which I did. Needless to say, I have made 6 phone calls to Allstate to cancel this policy, and they are stonewalling my efforts due to a "technical error." Today I have a ************************************** person on email asking me to PROVE I sold the car. *** does this have to do with anything? I want the policy CANCELLED effective 4/25/25, which I did promptly attempt to do myself on my Allstate Online Account after selling my car over the weekend. All I want is for them to cancel my policy. I HAVE NOT MADE ANY ADDITIONAL PAYMENTS ON THE POLICY, NOR WILL I, SINCE I DO NOT OWN THIS VEHICLE, SO I GUESS THEY WILL EVENTUALLY HAVE TO CANCEL THE POLICY.

  Business Response

  Date: 05/22/2025

  Thank you for forwarding this concern to our office.  Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us.  You may also call 1-800-Allstate for additional assistance.  We are happy to address the concerns upon receipt of request directly from the consumer.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had wind damage to my roof. I had three different roofing companies look at my roof and said it needed to be replaced. But my insurance company said it needed to be repaired so I called up the roofers and told them what they said. The roofer said my roof is so old that when they try to lift the shingles up to put new shingles under there they just break off and at my roof needs to be replaced. So I called my adjuster back and told her that, then she told me that it was tree damage not wind damage and it wasn't covered. But I don't have trees at my house and she's just trying to deny my claim. I sent her pictures of the side of my house where all the damage is to show her I have no trees and since then she will not answer my phone calls nor will she returned my calls she had asked for more pictures to be sent and I sent more to both of her emails and still no reply. All I want from them is to honor my insurance policy and fix my damaged roof minus my deductible. I knew as soon as I heard her fabricate tree damage that this was not an honest business transaction.

  Business Response

  Date: 05/21/2025

  Thank you for forwarding this concern to our office.  Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us.  You may also call 1-800-Allstate for additional assistance.  We are happy to address the concerns upon receipt of request directly from the consumer.

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Allstate,I am a single parent of two young children and recently started a new job. Due to a three-week delay in receiving my first paycheck, I had to temporarily remove my account from *******. It was my full intention to make my May 1st payment this Thursday, May 22.However, when I attempted to make the payment, I was surprised to see that my balance had increased to over $1,200. I reached out via live chat yesterday but was unable to get a clear resolution. I also spoke with a customer service representative by phone, who informed me that the balance was due to a California regulation requiring a two-month down payment, which was not clearly explained to me and does not align with my understanding.I was transferred to a specialty representative who was beginning to assist me, but unfortunately, the call was disconnected and I did not receive a follow-up call.I am requesting to:Make my May 1st payment in full this Thursday, May 22 Resume AutoPay starting with my June 1st payment I am doing everything I can to stay current and responsible with my payments, and I would sincerely appreciate any flexibility or assistance you can provide to help me stay on track.Thank you for your understanding and support during this transitional time. I look forward to resolving this as soon as possible.Sincerely,****** ******* ********* ************ *********************

  Business Response

  Date: 05/21/2025

  Thank you for forwarding this concern to our office.  Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us.  You may also call 1-800-Allstate for additional assistance.  We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23354571
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 05/22/2025

  Hello,

   

  I would like someone who is able to help me return my call. I cannot get anywhere contacting customer service.

  Business Response

  Date: 05/23/2025

  Thank you for forwarding this concern to our office.  Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us.  You may also call 1-800-Allstate for additional assistance.  We are happy to address the concerns upon receipt of request directly from the consumer.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11, 2025 I purchased home owners insurance through Allstate Insurance and received a letter on March 29, 2025 stating that my mortgage company has not made my payment from my escrow account. I contacted my mortgage company and did a 3 way call with Allstate to get the over night address to send them the payment. The *** at Allstate gave my mortgage company the incorrect address. My mortgage company put a stop payment on the check and had to wait for the stop payment to clear before issuing another check. While waiting for the stop payment to clear, I had to make the payment of $2,763.34 myself so the policy wouldn't cancel. I made the payment on April 17, 2025 and the mortgage company sent another check to the correct address and Allstate still has not issued me a refund check. Every time I call to find out where my refund is, I am told different stories by different ***s. ** of today, May 19, 2025, I still do not have my refund of $2,763.34

  Business Response

  Date: 05/21/2025

  Thank you for forwarding this concern to our office.  Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us.  You may also call 1-800-Allstate for additional assistance.  We are happy to address the concerns upon receipt of request directly from the consumer.

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over a year now you [Allstate, Allstate Systems, Allstate Personnel] failed to report my policy to ***** Nexis (fyi thats 2 renewals) and its very unacceptable, especially in the world of insurance. Itll take 7-10 business days to fix and I have to renew by Monday 5/25. As a result, Im being quoted by now 4 companies upwards of $800/month (yes you read that right)! Allstate you all created the false image that I dont want to carry auto coverage, and that I enjoy lapses of coverage which is inexcusable. I am now at a loss and you dont care. The icing on the cake? State Farm alerted me of this - not you [Allstate] On top of it all, every licensing specialist I talked to, especially ******, was unhelpful and only tried to justify your egregious 12 month oversight. I even tried to painstakingly renew with Allstate and asked for an adjustment to the premium given your failure of duty to report, which has now put me in a very difficult place, and she [******] legit said, we cant help you and dont do that [wont help you] - WE DONT OWN OUR MISTAKES. The lack of oversight (ever heard of systems accuracy audits?!), outdated systems [****** blamed it on your system & never just owned it], and the failure of you to help the customer has lost me. Ive never experienced this by any insurer.

  Business Response

  Date: 05/21/2025

  Thank you for forwarding this concern to our office.  Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us.  You may also call 1-800-Allstate for additional assistance.  We are happy to address the concerns upon receipt of request directly from the consumer.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a cancelation notice due June 1st (I'm only 2 weeks behind) I got in touch with them today regarding my past due payment and let them know I've had medical emergencies and could they please extend it to June 6th when I get paid again, only 5 days longer from the due date and they refused to grant it and they cancelation will proceed. That's insane considering I'm only 2 weeks behind! Life happens, medical emergencies are expensive!

  Business Response

  Date: 05/20/2025

  Thank you for forwarding this concern to our office.  Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us.  You may also call 1-800-Allstate for additional assistance.  We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23351719
  
  I am rejecting this response because: I HAVE spoken to multiple people and they have told me the same thing, no one has been willing to help and give a 5 day extension. I don't trust them to help or get it done
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 05/21/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information.  We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23351719
  
  I am rejecting this response because: I did what Allstate told, I emailed someone regarding the situation, they told me to chat with someone in their chat system and they told me they are unable to extend the due date to 06/06. Why did you say you'll help and fix the problem and then do the exact same thing? I will get my lawyer if I have to. I will not let this go until it is fixed.
  
  Sincerely,
  
  ******* ****