Business Profile

Insurance Companies

Allstate Insurance

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Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,675 total complaints in the last 3 years.
1,518 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An Allstate customer hit me and totaled my dump trailer. They offered me a piddly $5,100.00 for my trailer which I replaced for $21,000.00 which included $1400 for the bye back of the wrecked trailer.When I went to pick up my truck which was damaged in the wreck I was told to cash the check Allstate sent me for $5,100.00, which they claim was the deductible for the repairs. I told them it was no fault of mine and I did not have a deductible and Allstate was to pay the bill. They tried trickery to get me to cash the check they offered for my wrecked trailer, but the check was sent back to them.For months now I have not received $10,000 for my trailer to put toward the loan to replace the trailer. I have told them I will not except anything less and to date have not received any compensation for the loss of it. They have taken it upon them selves to determine that my trailer was only worth $5,100.00 but now I have a loan on a new trailer and had their customer not hit me I would still have my paid off trailer and continue on with business. I was asking a fair payoff price to cover but like I said they tried trickery to get me to except a check for the trailer.I have a monthly payment now.I have not received any compensation.The wreck was no fault of mine.They should not be allowed to wreck a persons life and just decide what is best for me. I do not give them that power to determine that.
Business Response
Date: 06/11/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/11/2025

Complaint: 23453785

I am rejecting this response because: I have had numerous correspondence with Allstate and get the same response, this is the value we pay according to our policy, which I have told them that is not my policy and I did nothing wrong except get hit by their client. I am just wanting a fair price not a lowball price. I am the one who bares the burden of spending time to find a replacement and drive 22 hours to get it. I didn't ask for full replacement value just a fair price. It has been months now and they will not resolve it.

Sincerely,

******* ****
Business Response
Date: 06/12/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 06/12/2025

Complaint: 23453785

I am rejecting this response because:They refuse to address the issue and have been asked repeatly to make this situation right. If they made it right and were an ethical company it is plain to see that a person that had their equipment/trucks paid in full with no payments then another person comes along and destroys her property, why on earth would they feel justified to push her aside as if all her hard work was for nothing and now she has a payment on a trailer when her previous trailer was fine and paid off.
Allstate has entitlement issues because they think they are a big insurance company and the victim is nothing to them, yes I am small fry but going to scream to the end about the injustice they are inflicting. All they have to do is to pay what I asked and that would be fair. Good thing I did not cash their *** FOOLERY check!

Sincerely,

******* ****
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 10, 2025, I pulled my ***** Nexis report, I saw that Allstate Insurance pulled my ***** Nexis report on May 2, 2025, without Permissible Purpose, as I have not applied for insurance. Someone at this company is illegally accessing my credit report under he guise of a client, company, or individual who is stalking and harassing me by looking up my credit report in order to illegally access my credit scores, address, and creditors with the intent to do harm. I spoke with Riass #RTOLO, at the All State ************************ and she stated that a control number, address, email address, name, last name, or first name must be used in order to provide a quote. She searched and could not locate the quote, however, she did provided me the access at Allstates Fraud Hotline: ************.This is either identity theft or stalking, and is an invasion of my privacy, and I believe it is being completed by my current insurance company or landlord. This impermissible credit report access is a breach of my privacy. This company (third party) has gained access to my sensitive and confidential information without my permission or a legally recognized purpose.The **** provides consumers whose credit reports have been impermissibly accessed with remedies. Negligent actions by these companies can lead to the collection of actual damages plus attorneys fees and costs. If this access was accomplished willfully, then Allstate will be liable for statutory damages of up to $1,000 and punitive damages.All information completed within a company is traceable.Please provide the name of the individual who accessed my ***** Nexis report from your company, and Cease and Desist from the Invasion of Privacy.
Business Response
Date: 06/11/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/11/2025

Complaint: 23451813

I am rejecting this response because in my original complaint, I stated I called and spoke with two agents. I simply want to know who accessed my ***** Nexis report without my consent, so I can file with the appropriate agency for identity theft, stalking, or harassment. Please advise.

Sincerely,

******* ********
Business Response
Date: 06/12/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 06/12/2025

Complaint: 23451813

I am rejecting this response because I was provided no email address to contact someone at Allstate.
I prefer a direct number to an employee assigned to my identity theft complaint and an email address so that the communication is documented.

Sincerely,

******* ********
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding Allstates mishandling of my auto claim (#**********). I have been stranded since May due to Allstates refusal to properly respond, reinstate repairs, or cover my rental, despite being the direct cause of the delay.On or around June 2, 2025, Allstate ordered critical, backordered parts that we had been waiting on for over a month to be returned without notifying me. As a result, repairs were halted and now I am incurring lost income and I am also missing urgent medical appointments due to lack of transportation.I have contacted Allstate multiple times (via email, phone, and through the **** admin team) and received no response. I even copied multiple managers and regulatory authorities. This silence is unacceptable and potentially in violation of fair claims handling under Texas law.I request immediate action to either:Resume repairs on my 2025 ***** Trax, or Process a total loss based on the cost of damages I also request reinstatement of rental coverage and a formal apology for the distress and losses Ive endured.
Business Response
Date: 06/11/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/12/2025

Complaint: 23448699

I am rejecting this response because:
Dear Better Business Bureau,
Thank you for your response regarding my complaint against Allstate. I appreciate that Allstate has a process for reporting issues through ************************** or by calling 1-800-Allstate. However, I have already attempted to contact Allstate through these channels, and my messages have gone unanswered since June 2, 2025, at 4:39 PM.
I respectfully request that Allstate directly address my concerns, as I have followed their outlined process without receiving a response. Please assist in facilitating communication to resolve this matter promptly.

Sincerely,

****** ******
Business Response
Date: 06/12/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 06/13/2025

Complaint: 23448699

I am rejecting this response because:
Allstate's message about protecting consumer confidentiality and encouraging contact through internal channels sounds good, but the issue is that I have been emailing ********************************* every day and have not received a response since June 2, 2025, at 4:39 PM. Additionally, attempts to get answers from Allstate via chat and phone have directed me back to *********************************, leaving me without resolution. Please address this lack of communication promptly and provide an update on my claim.

Sincerely,

****** ******
Initial Complaint
Date:06/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted my insurance broker ******* ***** on September 2024 and requested to garage one of my cars because I was going overseas for 9 months so I can get a discount because I was not driving my car for the next 9 months on. They say okay everything would be fine. One month later when I got my monthly payment statement I saw it was up by $300 and I sent an email because it was very costly to call long distance. I did not get any replays back to my next 2 more emails because ******* the the owner was gone on vacation. Finally she replied to my email saying I did not sign the *** document that they emailed me. I told her I did not receive any emails in regards to *** documents and no one told me anything about signing documents when I called them. She replied that it wasn't too late for the first month and send me the Docusign to sign. Her negligence cost me $300 and she never acknowledged her mistake not to send me the document to sign in a timely manner and she never issued a refund to make up for her mistake. I have all the emails that I sent to the business and can produce if needed. Thank you.
Business Response
Date: 06/10/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/11/2025

Complaint: 23427767
******* sent me the email attached too late I contacted her on 11/3/24 and she waited until it was too late and sent me the Docusign after I got charged. I also contacted the Allstate main off to complain but they transferred my call to *************** and I talked to the manager and he would not send me the proof the Thu send me the form the day I called and garaged my car.
thank you,,
******** Mottaghi

I am rejecting this response because:

Sincerely,

******** ********
Business Response
Date: 06/12/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 06/13/2025

Complaint: 23427767

I am rejecting this response because: Because I contacted the company at 1800 Allstate and they did nothing just transferred my call to the agency that I had complained about ******* ****** and I did not get any clear answer form them and that is why I reported her to BBB. They have my phone number why dont they call me. ************. Policy # *********.
Thank you,
******** ********

Sincerely,

******** ********
Initial Complaint
Date:06/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Allstate quoted me $1247 for home insurance in Oct 2024 for the year. This amount was paid to them. Unbeknownst to me, their inspector came to my home in Dec 2024. Changed the dwelling coverage on my policy, incorrectly adding ***** square feet to my home. My premium increased over $*****. I was not made aware of this change. I stumbled upon this information in April of this year. I called Allstate to find out why my premium increased so much. I had to call 3 times because the **** kept hanging up on me. I was not being told what change occurred, they were only saying A change happened on or around December 16th, but we cant tell you what it was. Obviously, thats a ridiculous answer because if a change was made to my policy that I didnt make, I should know what that change is. I demanded to speak to a supervisor. Finally, a supervisor made me aware of an inspector coming to my home in December and changing my policy. I was transferred to another person so that I could explain that an error was made by their inspector and the square footage of my home is incorrect. They stated I needed to send in proof of square footage. I emailed a copy of my home appraisal report to Allstate on May 6th. Of course, I canceled my policy due to their shady business practices and incompetence. I have called multiple times over the past month to follow up on the email I had sent. Every representative I spoke with could not give me an update. Finally, I was told I would need to file a complaint. A complaint was filed last week. Two days later I receive a call from Allstate stating they will not be refunding me and I actually owe them $15!! Allstate was paid $1247 for Oct 2024-Oct 2025 and I canceled April 2025, 6 months into the policy. Allstate owes me a refund for the remaining 6 months I paid that I no longer will have coverage with them. Allstate state KNOWS and ADMITTED to their error, but somehow they are not liable for writing my policy wrong and overcharging me!
Business Response
Date: 06/09/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/10/2025

Complaint: 23439786

I am rejecting this response because:
I have reached out to Allstate numerous times with no resolve. So, a response stating to reach out to Allstate directly, is not a response. Allstate called me directly before I had filed this complaint with the BBB to let me know that they would not be refunding me. Their reasoning was that my policy was already canceled and can not be altered at this point. Yes, I did cancel my policy with Allstate at the end of April because of their incompetence and lack of integrity. Allstate knows their inspector wrote my policy incorrectly, they have admitted to it multiple times. Allstate knows they owe me a refund for the 6 months of coverage that was paid to them for the months of May-Oct of this year, in which I am not longer covered with them. The fact that Allstate can get away with stealing from their customers is diabolical.

Sincerely,

******* ******
Business Response
Date: 06/11/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 06/11/2025

Complaint: 23439786

I am rejecting this response because:
Allstate will not respond to the Better Business Bureau regarding my complaint because they know they are wrong. Allstate does not have a reasonable answer to justify why they are not issuing my refund. They are not issuing my refund simply because they think that they can. Allstate is a company that severely lacks integrity.
Sincerely,

******* ******
Initial Complaint
Date:06/06/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Home/Vehicle insurance from ***** ***** agency in 07/2023. 12 months later their rates went up hundreds of dollars. I installed forever metal roof on my home which offers insurance discount. Agent asked for verification. I provided all necessary. Agent claimed she added to policy. This year at policy renewal the metal roof was not on my policy again. Agent increased value of my home by $30,000. (In less than 12 months) claimed other buildings insured and increased my premium by $500+. When I pointed out to the same ***** that my metal roof was not on policy, she professed thats a simple fix. (She had more than a year to add it to the policy - if doing so is so simple- why was it not done in the past 12 months?) I chose to cancel my policies as apposed to playing cat and mouse with rates and accuracies.The agency is now refusing to cancel the remainder of my prepaid policies claiming they will cancel them at renewal time. (3 months from now.). I find it outrageous that this agency thinks they determine if, and when, they will accept cancellations. They are also refusing to reimburse me prepaid monies. Again I am forced into cat and mouse nonsense. They have assigned yet a third ***** to deny cancellations and reimbursements. I. Cancelled my policies on 6/3 + 6/4 - in writing. The process should be simple as I cancelled my policies in ** when moving to ** and had ZERO obstacles or hostility. Can they honestly be that desperate for money that they need to steal from a senior citizen? Thank you for your time in this awful matter.******** *****
Business Response
Date: 06/09/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Note: The resolution required that I contact/communicate with four (4) agents to simply process an otherwise routine cancellation. The fourth agent was the only one to treat me as a valued long time customer. It is no wonder that AI is gaining so much popularity in companies/corporations.
Sincerely,

******** *****
Initial Complaint
Date:06/05/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally express my deep concern and frustration regarding an egregious violation of my personal privacy. On June 4, 2025, I received a letter from Allstate Insurance, and to my shock, printed on the envelope was a photograph of the exterior of my home, including a vehicle near my garage. Upon opening the letter, I discovered a full-size image of my house, my vehicle, and additional structures on my ************************* law, my property photos have been removed from ****** Street View and are not accessible through any public records. The unauthorized use of such images is appalling, upsetting, and deeply disturbing. It is unacceptable for my private residence to be photographed and used in unsolicited marketing efforts without my explicit ********** a company that claims to protect individuals and their property, it is unacceptable for you to violate my privacy in this manner. I expect immediate action on this matter, and I request a written response detailing the steps taken to address my concerns.I look forward to your swift response.
Business Response
Date: 06/06/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/10/2025

Complaint: 23428125

I am rejecting this response because: this is not a response. This company creeped around and printed photos of MY HOUSE, MY VEHICLES AND MY BARN on their marketing materials. I took the time to write a detailed complaint and now they want me to call or email my complaint to them?! I think not, next you know that private information will be printed on their marketing materials. I will not accept any response from the business u til they respond directly to my BBB complaint. Allstate has no right to my private, unlisted contact information. What a bunch of creepy voyeurs.
Sincerely,

*** ********
Business Response
Date: 06/11/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 06/12/2025

Complaint: 23428125

I am rejecting this response because: ALLSTATE HAS REFUSED TO RESPOND. I AM NOT THEIR CONSUMER AND THEY WANT ME TO PROVIDE THEM MY PERSONAL EMAIL AND MY PHONE, WHEN THEY HAVE BEEN PHOTOGRAPHING MY HOUSE AND USING IT IN THEIR MARKETING MATERIALS ? I THINK NOT. ALLSTATE KNOWS THEY HAVE BROKEN THE *** AND ARE REFUSING TO PUT THIS IN WRITING WHERE IT MAY BE DISCOVERABLE TO OTHERS WITH THE SAME COMPLAINT. ALLSTATE IS NOTHING BUT CREEPY VOYEURS, WHO WILL PHOTOGRAPH YOUR HOUSE, YOUR VEHICLE, YOUR PRIVATE STRUCTURES AND PRINT THOSE PHOTOS ON THEIR MARKETING MATERIALS, FOR THEIR FINANCIAL GAIN. AGAIN, I AM NOT A CUSTOMER OF ******************** AND AM REQUESTING A WRITTEN RESPONSE.
Sincerely,

*** ********
Initial Complaint
Date:06/05/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a claim for my roof and have followed every step . I have called and emailed **** ********* (and the claims team) with NO REPLY!!It is as if Mr ********* is trying to wait until my claim and expire for my roof to be fixed for the hail damage. Weve done our part , sent in the photos, had the inspection, sent in more photos of the hail damage with no response or reply from Mr ************ want the delivery of our roof being fixed for the hail damage . Our home policy covers that and we want that delivered.
Business Response
Date: 06/06/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Initial Complaint
Date:06/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6/4/25 On 5/19/25 I called Allstate auto insurance *****************-726-6033, and spoke to representative ***** on a Allstate monitored and recorded phone line. ***** stated my 6/15/25 thru 12/15/25 auto renewal for my vehicles would be a total of $1,234.55. ***** slated he was crediting my Allstate account $2.86 because there was no insurance lapse on my insurance-multiple policy and that Allstate made mistakes as usual back in December 2024. In addition, ***** stated there is absolutely no third party billing verbally or written permissions on my Allstate insurance policies ever from police/fire academy etc. Also, Allstate will be crediting me up to $15 or more for any illegal third party billing Allstate done in ********* and present. Lastly, ***** stated he would be mailing me a confirmation letter to my address about our 5/19/25 phone conversation on the monitored and recorded phone line. On 5/30/25 I mailed Allstate a cashiers check for $1,234.55 #********** to Allstate corporate office ********************************************* because this is the only way I can pay my insurance as me and ***** discussed on 5/19/25 and he said ok. Im a disabled veteran and its illegal for Allstate to try and overcharge or price-gauge customers.
Business Response
Date: 06/06/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/06/2025

Complaint: 23427318

I am rejecting this response because:

6/4/25 On 5/19/25 I called Allstate auto insurance ************, ************, and spoke to representative ***** on a Allstate monitored and recorded phone line. ***** stated my 6/15/25 thru 12/15/25 auto renewal for my vehicles would be a total of $1,234.55. ***** slated he was crediting my Allstate account $2.86 because there was no insurance lapse on my insurance-multiple policy and that Allstate made mistakes as usual back in December 2024. In addition, ***** stated there is absolutely no third party billing verbally or written permissions on my Allstate insurance policies ever from police/fire academy etc. Also, Allstate will be crediting me up to $15 or more for any illegal third party billing Allstate done in ********* and present. Lastly, ***** stated he would be mailing me a confirmation letter to my address about our 5/19/25 phone conversation on the monitored and recorded phone line. On 5/30/25 I mailed Allstate a cashiers check for $1,234.55 #********** to Allstate corporate office ********************************************* because this is the only way I can pay my insurance as me and ***** discussed on 5/19/25 and he said ok. Im a disabled veteran and its illegal for Allstate to try and overcharge or price-gauge customers. I dont log into any ********************** online etc. Next steps, if needed, Attorney General against allstate for legal action. Including ************** against allstate for legal purposes, fines and penalties.

Business Response
Date: 06/09/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 06/10/2025

Complaint: ********

I am rejecting this response because: 6/6/25 BBB I just sent my written response in the BBB portal rejecting allstate response and again, I emailed allstate the same information below I gave to BBB case # ******** portal.
????

6/4/25 On 5/19/25 I called Allstate auto insurance *****************-726-6033, and spoke to representative ***** on a Allstate monitored and recorded phone line. ***** stated my 6/15/25 thru 12/15/25 auto renewal for my vehicles would be a total of $1,234.55. ***** slated he was crediting my Allstate account $2.86 because there was no insurance lapse on my insurance-multiple policy and that Allstate made mistakes as usual back in December 2024. In addition, ***** stated there is absolutely no third party billing verbally or written permissions on my Allstate insurance policies ever from police/fire academy etc. Also, Allstate will be crediting me up to $15 or more for any illegal third party billing Allstate done in ********* and present. Lastly, ***** stated he would be mailing me a confirmation letter to my address about our 5/19/25 phone conversation on the monitored and recorded phone line. On 5/30/25 I mailed Allstate a cashiers check for $1,234.55 #********** to Allstate corporate office ********************************************* because this is the only way I can pay my insurance as me and ***** discussed on 5/19/25 and he said ok. Im a disabled veteran and its illegal for Allstate to try and overcharge or price-gauge customers. I dont log into any ********************** online etc.

Sincerely,

****** *****
Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Type of Loss:Water Date of loss: 2/26/25 Date of Contact: 2/26/25 Date Est. Completed: 5/12/25 Todays date is June 4, 2025 and the repairs have N*T even started. The Restoration company can't or won't start without all money owed. Without my knowledge the claims adjuster, ****** Poirebski did not include the ''*verhead and Profit'' ******** I spoke to Resoration 1 and ***** has not gotten paid because that above ***** was not included when ****** sent to whatever department approves the claim. As I see it it is ******' fault. ****** promised that he would handle this claim as not to cause stress. He would handle it in a timely manner where I would not have to send and resend paperwork back and forth over and over again. He makes false promises and he does it with Restoration 1 too. It is like the ************** took a class in Stall 101. I understand issues come up however we are not stupid so please do not confuse my kindness for stupidity. I cannot upload each correspondence through this complaint not because I do not want to but because there is so much unnecessary promised follow *** that its way too much. ****** knows and has copies of everything back and forth. To sum it up ****** or whomever needs to complete the payment. There is also questions with the amount approved and what I was told would happen. If a payment should come through because of this complaint the amount better not be short. The work will not be started until Restoration 1 is paid including the *****.s I have my mother **** ***** helping with this claim due to health problems and Allstate with their delay tactics is contributing to my over health in negative way. Allstate change your tag line because ''I am N*T in good hands with Allstate''.**** ***** ************ *********************** letter on file with Allstate giving permission to speak about my insurance claims.
Business Response
Date: 06/05/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/05/2025

Complaint: 23419300

I am rejecting this response because:
This just proves what I have said in my complaint nothing but stalling. They want me to file a complaint with their ''complaint department'' so they can delay once more. Now I have a complaint about the ''complaint department. It makes sense to me why Allstate Insurance is NOT a CREDITED business with the BBB. That action speaks volumes! They don't want to work this out obviously therefore I will contact the CEO of Allstate instead.

Sincerely,

**** *******
Business Response
Date: 06/09/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 06/09/2025

Complaint: 23419300

I/we are rejecting this response because:
I did make an inquiry as instructed BY ALLSTATEs first answer thru the BBB. All that happened is I received a letter of apology AGAINthat same apologies from the adjuster who has been handling this complaint since 2/27/25.
I can see that Allstate has no resolution letter but they sure have a lot of letters of apologies. Its funny that the person/s answering thru the BBB are not aware that I did follow as instructed. That just proves once again that their departments do not know what the other is doing . Instead I get a general answer in regards to not answering thru 3rd parties such as the BBB. All the person had to do is look up the info I provided to The BBB and if they did not want to go thru the BBB they had all the info. to generate an investigation but chose instead to force me to rewrite everything and I did . All I got was a simple letter of Im sorry
Please note that if my daughters health deteriorates I am holding Allstate liable for the stress theyve put her through. And I dont agree with deductible either.
This answer is from Lisas mother, **** ***** who has authorization to pursue this. (Letter on file with Allstate). I have rejected their answer because once its accepted like it or not this case is closed. I want ALLSTATE to know that I have sent a certified letter to the CEO.
So what we have proven is even though I followed Allstates direction (although I did not agree with their answer) I followed exactly what they said to do and it was forwarded to the same person I was complaining about!
You have a complaint about a person/department and that same person/department gets to answer their own complaint. Its never forwarded upward to a supervisor. What a waste of time but again its done to STALL!
Im also making a complaint with the Texas Department of Insurance. (A 3rd party).

Sincerely,

**** *******
**** ***** ************

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