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          Find a Location

          USA Vein Clinics LLC has 33 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileUSA Vein Clinics LLC

            Vein Clinic
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            304 Wainwright Dr

            Northbrook, IL 60062-1900

            Visit Website
            (888) 768-3467

            Customer Reviews

            1.09/5

            Average of 67 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            138 complaints closed in last 3 years

            91 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            USA Vein Clinics LLC has 33 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              304 Wainwright Dr, Northbrook, IL 60062-1900
              BBB File Opened:
              6/19/2018
              Years in Business:
              18
              Business Started:
              8/3/2006
              Business Incorporated:
              8/3/2006
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • USA CLINICS GROUP
              Business Management
              • Yan Katsnelson, Owner/Manager
              • Ms. Janet Patlan, Manager
              Contact Information

              Principal

              • Yan Katsnelson, Owner/Manager

              Customer Contact

              • Yan Katsnelson, Owner/Manager
              • Ms. Janet Patlan, Manager
              • Ramses Zavala Sanchez, Complaint Handler
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              138 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/15/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I am writing to formally lodge a complaint against USA Vein Clinics located in the ***** regarding serious concerns I have encountered during my interactions with their services. My experience with USA Vein Clinics has been highly unsatisfactory and distressing due to the following reasons:1. **Unjustified Charge for Missed Appointment**: USA Vein Clinics charged me $250 for missing an appointment on September 19, 2023, despite my valid reason for not attending due to health issues. This policy was not communicated to me beforehand.2. **Refusal to **************** Claim**: Despite my insurance covering all medical visits, USA Vein Clinics has repeatedly refused to submit a claim to my insurance company, causing financial burden and confusion.3. **Lack of External Contact ****************** clinic does not display visible external signage or provide contact information, making it extremely difficult to reach them for inquiries or resolutions.4. **Improper Handling of Personal Information**: USA Vein Clinics sent billing statements to my son's email address without my consent. They also falsely claimed my son attended appointments with me, which is untrue.5. **Unprofessional Conduct**: When I asked for proof of their claims and clarification on billing issues, they hung up on me. Subsequent attempts to reach them by phone have been unsuccessful as they do not answer calls.Additionally, I visited USA Vein Clinics initially to seek assistance with my restless legs syndrome, hoping they could provide medical support.These issues have caused significant stress and inconvenience. I request the Better Business Bureau (BBB) to investigate this matter thoroughly and take appropriate actions to rectify these practices.Thank you for your attention to this serious matter.
              Read More
              Read 137 More Complaints

              Customer Reviews

              67 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mary A

              07/31/2024

              I received a call from their Billing telling me that I owe them $700+ for co-payment and that's for one treatment only. He wasn't sure about the other 9 treatments yet Hearing about this, I was shocked and my heart was pounding fast. I was calculating what if the co-payment would be $700+ for every treatment, that's a whooping $7k+. If I only knew, I would never push through with the treatment. Before I started my first treatment, I was at their clinic waiting as I was just informed by the staff that they were still waiting for approval from the insurance and because of that I told them to just call me if it's already approved so as not to waste my time waiting. So when they called and informed me that it was approved and went there and waited for more than 3 hours and that's the normal waiting hours there. So before every treatment, I received a text reminder regarding the appointment, and what to do and bring (avoid caffeine, bring ID and insurance card, and bring a credit card), I started and finished my treatment plan, and not once did they ask me that I had to pay the co-pay so I assumed that it's 100% covered by the insurance. I felt that I was SCAMMED in broad daylight. This is a surprise bill. It's an unacceptable practice. For the the treatment, I'm still waiting if there's going to be any improvement, but as of now I still feel the same as before getting the treatment.
              Read 66 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

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