Reviews

Misrepresented costs of procedure and billed secondary insurance company very, very late in the process. This resulted in no outstanding charges being logged online. I was three months into the "treatment" when I started seeing unpaid fees not covered by ******** or my secondary insurance company. All along I was assured that ******** would cover everything. At each treatment visit I asked and made certain the staff had cleared coverage with ********. What I didn't know is that they would delay the billing so I'd be in too deep in to get out without thousands of dollars in uncovered charges. This company was sued several times in the past for these same unsavory billing practices--but they appear to have learned nothing. As a side not "their billing rate" for one vein ablation procedure was $18,000 of which ******** covered about $1200. I can only say RUN in the other direction if you consider doing business with them. Consult with your GP--or any reputable doctor before falling prey to this racket.

This company is very ***************** not use a card as payment when you receive treatments at the clinic cause they will automatic keep your card on file without your authorization. Also they do not mail out statements, but they would take your money out of your account without you authorizing them to do so. They told me that you have to request a statement and that would take 30 business days before you would receive it. Well its been a whole month and 3 days and I still havent received it. Long story short I didnt know vein clinic of America was brought out, never received a letter never had problems when they ran the company. You knew what to expect before you had any procedure done now you are in the dark with this company.

They need to be shut down! It starts with the business card they give you for the doctors, its the scheduling department. The insurance department are scam artists along with the whole company. Go to a reliable doctor. I was treated horribly, made over 20 calls and they still never fixed my problem. The company does not work with the doctors, their insurance department got a direct call from my insurance company and they were rude and the same lady muffled the call so you could not understand her. I was left untreated and then they billed my card without my knowledge except for the day they took my money out. If you want to be scammed and deal with people who have no idea what theyre doing call them up! I hope the whole world finds out about this horrific company. I only picked 1 star because you have too, 0.0 is my rating!

RUN away FAST! The company miscoded 1 injection. After looking up the injection code, the 2024 average cost for the injection is $1,272. My insurance company was billed $18,000 because it was miscoded as a surgery instead of an injection! The billing department would not even look into the coding error. They charged my credit card, not the one in my patient file, without my authorization. I had to cancel both credit cards to ensure they would not continue to charge. Oh - and did I mention being emailed an itemized receipt for another patient. Sounds like a HIPPA violation to me. DO NOT GET INVOLVED WITH THIS COMPANY - NOTHING BUT CROOKS!!!I gave this company one star because its the only way to get my review posted. This company deserves -100 stars!

This company is a SCAM. They have continuously charged my credit card without my consent even though I have been done paying for months. When I call to get the charge removed they argue with me and try to convince me that I owe them money. I have to cancel my credit card to resolve the issue.

I was a USA Vein Clinics patient for about 6 months. I have concerns about their recommendations for vein therapy, especially concerning the necessity for the multiple procedures recommended. I am not a physician, so I yielded to the experts and proceeded with treatment as recommended. My major complaint is about their billing practices. They do not send an invoice. They bill your credit card before your insurance company settles with them and creates an EOB for you to review/compare the services you received with the services billed. There were multiple times I disputed a bill and learned that the amount they charged my card (or wanted to charge my card) was excessive. They are eager to put their patients in a position of having to request and then wait for a refund. They will not acknowledge that their billing practices are unethical and excessively aggressive, even though they say they "take patient satisfaction seriously." Don't trust them. In addition to the egregious billing process, this company can bill at a rate of up to $18,000 (or more) for a 10-minute procedure. Yep, you read that correctly. Your insurance company will discount the vast majority of it (if you have insurance), but it goes to the point that these folks are unethical, are in this business for a fast profit, and are seriously contributing to inflated costs for health care in the US. They don't care about you. If you must use this company for your health concerns, make sure you question the procedures recommended: What will this do for me? Why are so many procedures required? Can I get a good result with fewer procedures? What will my out of pocket expenses be for the complete course of therapy? How will I be informed of charges and and how/when will I be billed? Even doing this may not give you a better result, but at least you'll be armed with what they told you vs. what they do. I will never recommend this company because of these practices. Stay away from it if you can.

Run away and fast. The first location I went to was unorganized and uncommunicative. The second location was fine, but their billing department is unprofessional and sends collections emails when the billing still shows you are within 0-30 days from billing. They tried to bill me $34,000 for procedure that should have been less than $2,000 - "oh, it was an error, we will manually correct that." If I wasn't still in the midst of treatment, I would leave in a heartbeat, but it is too hard to switch at this point. The only saving ***** is that I like the doctor who is now treating me and he is very good about explaining everything. If you DO end up using them, I highly recommend that you VERY closely monitor every bill and statement - if you can ever receive them. I don't receive a statement unless I call and ask for it myself.

I am writing to express my deep frustration and dissatisfaction with the service I have received from USA Vein Clinics regarding the overpayment issue that remains unresolved.On June 22, 2023, I settled my bill with USA Vein Clinics, resulting in a zero balance. Subsequently, I was fortunate to receive a ***** from the **************************** which supports individuals diagnosed with rare cancers. Unfortunately, the *************************** sent a check intended for me directly to USA Vein Clinics, which was cashed by your organization, resulting in a double payment.I have contacted USA Vein Clinics over 60 times, and despite my relentless efforts, I have never been able to speak directly with management.. Every time I call, I am told that management will return my call, yet I have never received any response. This is unacceptable and reflects extremely poorly on your customer service.I have also sent multiple emails, none of which have been addressed. This is by far the worst customer service experience I have encountered in my entire life. The continuous evasion and lack of communication from your management team are not only unprofessional but also deeply frustrating.The *************************** informed me that the check was deposited directly into USA Vein Clinics' account on August 22, 2023. The bank has marked the details on the check, confirming its deposit into their account. I kindly request that the overpayment be refunded to me promptly. I have a copy of the cashed check for your reference. It shows the check was deposited in USA vein Clinics account.

I received a call from their Billing telling me that I owe them $700+ for co-payment and that's for one treatment only. He wasn't sure about the other 9 treatments yet Hearing about this, I was shocked and my heart was pounding fast. I was calculating what if the co-payment would be $700+ for every treatment, that's a whooping $7k+. If I only knew, I would never push through with the treatment. Before I started my first treatment, I was at their clinic waiting as I was just informed by the staff that they were still waiting for approval from the insurance and because of that I told them to just call me if it's already approved so as not to waste my time waiting. So when they called and informed me that it was approved and went there and waited for more than 3 hours and that's the normal waiting hours there. So before every treatment, I received a text reminder regarding the appointment, and what to do and bring (avoid caffeine, bring ID and insurance card, and bring a credit card), I started and finished my treatment plan, and not once did they ask me that I had to pay the co-pay so I assumed that it's 100% covered by the insurance. I felt that I was SCAMMED in broad daylight. This is a surprise bill. It's an unacceptable practice. For the the treatment, I'm still waiting if there's going to be any improvement, but as of now I still feel the same as before getting the treatment.

The *************** charged my account for services that I did not received.They charge for a visit on June 25, 2024 which I never attend, nor did I have an appointment for that day. On my last visit June 11, 2024, there was a patient complaining that she was being billed also for services not received. Shady operation