Complaints

This profile includes complaints for USA Vein Clinics LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  USA Vein Clinics LLC

  304 Wainwright Dr Northbrook, IL 60062-1900

• 

  USA Vein Clinics

  404 2nd Street Pike Southampton, PA 18966-3814

• 

  USA Vein Clinics LLC

  2033 S Broad St # 2035 Philadelphia, PA 19148-5505

• 

  USA Vein Clinics

  300 Chapel Harbor Dr Ste 102 Blawnox, PA 15238-4131

• 

  USA Vein Clinics

  2 Robinson Plz Ste 310 Crafton, PA 15205-1017

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a closed account with ******************. I had paid all of the money that I had been informed I owed and settled all past outstanding dues. Apparently they have sent me to collections for money that I don't owe them for services that were never rendered to me. I have spoken to two separate representatives from the company assuring me that I did not owe any more money and my account had been closed. So why have they sent me to collections?!

  Business Response

  Date: 04/21/2025

  Complaint ID: ********  
  
  We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ****** ******.  Ms. ****** ****** came to our facility for the evaluation and treatment of venous insufficiency.
  
  After thoroughly reviewing, we have confirmed Ms. ****** ******** account has been paid as mentioned by Ms. ****** ******. System error caused for Ms. ****** ******** account to be sent to collections. We have contacted I.C. System and has Ms. ****** ******** account removed from collections. An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for a varicose vein consultation at the beginning of the year briefly met with a man named Dr. ***** and was then put on a treatment plan. Dr. ***** told me that he would contact my insurance to see if the treatments he proposes for me would be accepted by my provider. He also said that he would "let me know if they accept". There was never a discussion on the price. During my 2nd appointment in March, I was told by the front desk personnel, that I "might have to pay" a small balance from my previous appointment on January 26th. When I asked the for the balance, I was quoted two different prices - $180 and $240. I ended up paying around $240 out-of-pocket for the January appointment and proceeding with the treatment (that l assumed was covered by insurance since no one said anything), nothing prepared me for the FINAL price of these treatments. They are astronomically higher than the average price. The doctor NEVER told me how much the treatment was, but billed my insurance $34,000! The average cost is between $1000 and $3000, with $3000 being on the pricier side (see avg. price screenshot attached). This seems like price gouging. Since May 17th, I have been getting harassed saying that I owe an additional $3,000. I want an explanation of the codes that were put in. On top of that, I still have the VERY SAME veins that I came in with (see the results of the varicose vein treatment attached). I have no idea what he treated because it was not explained and my questioned were never clearly answered. Dr. ***** throughout this "procedure" wasn't sufficiently communicative. The price as I stated, also seems to be incredibly gouged; why would 2 treated veins cost more than most MAJOR surgeries? Between the secrecy and non-transparency of what was ever actually done, I want an explanation of the codes that were put in that made this treatment cost almost $40,000.

  Business Response

  Date: 04/03/2025

  Complaint ID: ********  
  
  We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ***** ****. Ms. ***** **** came to our facility for the evaluation and treatment of venous insufficiency.
  
  Ms. ***** **** has signed a signed procedure consent form informing that the patient has been explained what the procedure consists of and has had all her questions answered regarding the procedure.
  
  The patient was seen in our ******************* of Decatur location by Dr. ****** *****.
  
  After thoroughly reviewing, Ms. ***** **** attended appointments on 01/26/2024, 03/08/2024 and 03/11/2024. We billed ******************************** Aetna EPO, and received the explanation of benefits for the above appointments informing the amount of $239.50 applied towards a deductible for date of service 01/26/2024 and amount of $1,600.68 applied towards a deductible for each date of service on 03/08/2024 and 03/11/2024 per the benefit plan. We have verified the amounts applied as part of a deductible per Ms. ***** ****** benefit plan and verified the information with all the claim details for her appointments from 01/26/2024, 03/08/2024 and 03/11/2024 was forwarded to Ms. ***** **** by Aetna EPO. A payment of $239.50 was processed on 04/18/2024 and payment of $500.00 was processed on 07/02/2024 leaving an amount due of $2,701.36. Our records show Ms. ***** **** called in regarding a text message received from us and spoke to our scheduling department and was informed the text message was to inform ******************************* had approved the procedure prior authorization and was advised she could be transferred to our billing department to see if there would be any out-of-pocket expenses or she could contact her insurance which Ms. ***** **** mentioned she would contact her insurance. Ms. ***** **** can contact our scheduling department and schedule a follow-up visit so we can answer any questions or concerns she may have. Our automated system is set up to contact patients with current pending balances in order to keep them informed of the amounts due
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. 
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23143415
  
  I am rejecting this response because: The business has made no efforts to propose a way to resolve anything. Their reply is also not a concise status of what the treatment actually costs, nor do they address why the doctor tried to get $17,000 per leg from my insurance for this procedure. I was never given a price, and that is actually illegal. I will report this to the **** and FTC if there are further excuses that cover up the fact that I was NEVER given a price by anyone in the office. Of course I wouldn't be quoted the price that the doctor charged; it seems he never felt comfortable telling me that his price was so high, because he knows no one would ever pay that much for a varicose vein treatment.

  This needs to get resolved with honesty and transparency.

  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 04/04/2025

  Complaint: 23143415
  
  Ms. ***** **** has signed a signed patient responsibly estimate that informs that she understands the information provided is an estimate cost based on the insurance information that the insurance provided for the planned treatment and if the amount that is owe subsequently changes due to different information provided by the insurance company, she agrees to pay the different amount as indicated by the insurance company.
  
  The amounts billed to Ms. ***** ****** insurance company, ***** EPO, are according to the contract rate USA Clinics Group has with Aetna EPO. The claims were processed according to the benefit plans and policy Ms. ***** **** has with her insurance company, Aetna EPO. If Ms. ***** **** disagrees with the decision, we advise Ms. ***** **** to contact Aetna EPO for a further explanation. If the amount due of $2,701.36 can't be paid in full, Ms. ***** **** can contact our billing department to arrange a monthly payment plan.
  
  

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  USA Vein Clinics practice deceptive, high-pressure billing tactics and conduct business operations poorly. I have been a patient at USA Vein Clinics for over seven months, during which time I have made numerous visits to the ************ office for evaluation, treatments, and follow-ups. During that time, USA Vein Clinics has never sent me a written itemized billing statement. Instead, USA Vein Clinics representatives call or text me demanding immediate payment. USA Vein Clinics submitted a claim for one of my treatments as an OUT OF NETWORK provider, which drastically and erroneously increased my share of the cost. I have asked USA Vein Clinics several times to resubmit the claim as an IN NETWORK provider, which they have not done (according to my insurance provider), so I can make proper payment.Recently, USA Vein Clinics charged my credit card without my authorization. I did not authorize those charges with anyone at USA Vein Clinics. Moreover, they used a credit card number that I specifically directed them not to retain on file. I disputed that charge with my credit card company as unauthorized.Finally, I have instructed USA Vein Clinics 1) to not call or text me to demand payments, 2) send written itemized statements to my home address, and 3) to never charge anything to my credit card.If reviews on internet review sites, and complaints submitted to the BBB are any indication, I am not alone in my experience with USA Vein Clinics. I have always paid my bills in full, and in a timely manner. I have never been treated by any business let alone a health care provider with such disdain, lack of respect, and poor business practices as USA Vein Clinics has demonstrated. I seek help from the BBB to resolve this situation by encouraging USA Vein Clinics to resubmit erroneously-filed claims to my health insurance provider, and to send me written statements so I can properly settle my account with them.

  Business Response

  Date: 03/18/2025

  Complaint ID: ********
  
  We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ***** ****** F ********.  Ms. ***** ****** F ******** came to our facility for the evaluation and treatment of venous insufficiency.
  
  Ms. ***** ****** F ******** has signed a signed financial agreement informing that by providing credit card information, which we securely store electronically, she granted permission to automatically charge the credit card on file for applicable charges including co-pays, coinsurances and deductibles that are due.
  
  After thoroughly reviewing, Ms. ***** ****** F ******** attended appointments on 08/06/2024, 08/16/2024, 08/30/2024, 09/20/2024 11/08/2024 and 11/15/2024. We billed Ms. ***** ****** F ********** insurance company ************* Complete and received an explanation of benefits for the appointments on 08/06/2024, 08/16/2024, 08/30/2024 and 09/20/2024 indicating the appointments were processed as out of network applying the out of network benefits per the benefit plan. We spoke to ***** under reference number ********* from **** ******** Complete and confirmed the recouping of payments to reprocess the claims as in network and was provided with an estimate response by 04/15/2025. A follow up task has been created to contact **** ******** Complete to verify the process and afterwards contact Ms. ***** ****** F ******** with details of the process. We received an explanation of benefits for the appointments on 11/08/2024 and 11/15/2024 informing the amount of $1,431.38 was paid by **** ******** Complete for each date of service leaving $45.00 towards a copay per the benefit plan for each date of service. Our records show we sent Ms. ***** ****** F ******** notices via email, text and left voicemails to contact our billing department regarding a pending balance with not response, causing the automatic charge to be placed on 01/02/2025 for the amount of $90.00. Per the financial agreement we have determined the charge is valid. Our automated system is set up to contact patients with current pending balances in order to keep them informed of the amounts due. Do not call, text and email alerts have been placed on Ms. ***** ****** F ********** account until the claims for the appointments on 08/06/2024, 08/16/2024, 08/30/2024 and 09/20/2024 have been corrected by AARP ******** Complete and we receive an updated explanation of benefits reflecting the correct amount left as Ms. ***** ****** F ********** responsibility 
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. 
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a $75 fee for a missed appointment. Even though back in December I told them I would not be coming to the appointment they scheduled for me in March. I directly told them to cancel it. I think two and a half months notice to cancel an appointment, that I never even scheduled, is more then enough time. I even replied to their text, reminding me about me appointment, that I want it cancelled. Then I get an email that I am being charged the $75 for a missed appointment/ late cancellation. I am not the first ****** having this issue with this company.

  Business Response

  Date: 03/13/2025

  The $75 charge for "No Show" has been adjusted off on 3.11.25 and the current balance due on the account is $0.00.  If you have any further questions or concerns please feel free to contact me directly at ************************************

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a groupon for this company. I went on March 3rd 2025. The women at the desk scanned the groupon. I got the procedure done. Now the clinic is trying to bill me $350.00 . I sent them the groupon. They never responded back to me. This seems like some sort of scam. I hope this matter can be resolved. I tried calling the company to resolve the issue and they hung up on me. I tried calling the bill department and when I started complaining the man hung up on me.

  Business Response

  Date: 03/10/2025

  We spoke with Ms. ***** on 3.10.25 at 7:26AM CST, she called in and spoke to a representative in our office. The representative made her aware that her current balance is zero and nothing is owed by Ms. ************ The email showing a balance was sent in error, it was discovered and adjusted. 

• Initial Complaint

  Date:03/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to USA Vein Clinics multiple times. During two of my visits, they asked for copays up front. I told them these were procedures and there should not be a copay. They said their system is asking for a copay so I paid them - on two separate visits. Once my insurance paid, I received the *** and it showed I did not owe any money for those two visits. This was in March 2023. To this date, after many, many, many phone calls, I still have not received my refund. I get a different story every time I speak with someone. As of lately, they are just telling me that it takes a long time to get a refund. I understand a long time may be six months, but TWO YEARS is ridiculous. They keep telling me they are waiting for a response from corporate. Other representatives have told me that they pushed the issue through and I should get my refund with two weeks -- still has not happened. I just want my refund and it should not take this long. They are a big company.

  Business Response

  Date: 03/10/2025

  Complaint ID: ********  
  
  We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ******** *****.  Ms. ******** ***** came to our facility for the evaluation and treatment of venous insufficiency.
  
  After thoroughly reviewing, Ms. ******** ***** attended appointments on 03/01/2023 and 03/15/2023. We billed Ms. ******** ******* insurance company **** of PA Highmark PPO and received the explanation of benefits for the above appointment informing the amount $1,546.04 was paid by **** of PA Highmark PPO for each date of service leaving no patient responsibility. At the time of verifying the insurance, it reflected a copay of $10.00 had to be collected for each date of service. It was until the claim was processed and received the explanation of benefits from **** of PA Highmark informing no amount was left as Ms. ******** ******* responsibility. An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. As a good faith measure to rectify this situation, we have refunded $20.00 to Ms. ******** ***** and would be sent to her home address on file.
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
  
  

  Customer Answer

  Date: 03/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving treatments from *** Clinics for quite some time. I have ****************** and *******. ******* being the secondary therefore I never pay a copay. USA Vein Clinics have been harassing me for quite a while to pay a copay for treatment done on June 20, 2024. I tell them to bill my secondary. They just keep calling, emailing and texting me to pay this copay. I told them to send me the denial from ******* so I could resolve this problem if there was one. Nothing. Today they said they would but sent me a link to pay the $40 on line. You can see that I haven't paid a copay for previous or later treatment visits. It's just this one. I would like them to fix this on their end so that I don't continue to get contacts from them to pay this $40. I do not owe them $40 at all!!!!! My account # is 2437.

  Business Response

  Date: 03/04/2025

  Complaint ID: ********
  
  We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ****** *******. Ms. ****** ******* came to our facility for the evaluation and treatment of venous insufficiency.
  
  After thoroughly reviewing, Ms. ****** ******* attended an appointment on 06/20/2024. We billed Ms. ****** ********* insurance company **** ******** Complete and received an explanation of benefits reflecting a payment of $1,037.11 by **** ******** Complete leaving $40.00 applied towards a copay per the benefit plan. Due to an error in the system, the secondary insurance CHAMPVA was not billed causing Ms. ****** ******* to be billed. The charge for 06/20/2024 has been sent to Ms. ****** ********* secondary insurance CHAMPVA and are currently waiting for a response. After the response is received, we will let Ms. ****** ******* know if any amount is left as patient's responsibility. We work with an automated system that generates phone calls, texts, and emails in order to keep patients informed of the amounts due. An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. 
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
  
  

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I am happy to see that USA Vein Clinics are finally taking steps to resolve the $40 copay issue.  My am cautiously optimistic however because of my history with them.  All other appointments were handled appropriately with the copay except for this one.  There were also several people who called me directly insisting that I pay the copay.  So I'll wait and see if they really follow through.  If not, I'll be contacting you again.  Thank you for helping me resolve this problem. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express concerns regarding the management practices and workplace culture at *** clinics. It has come to my attention that there are significant discrepancies between the behavior and treatment of staff and the companys stated values.Specifically, there is a manager, ***** ******, whose actions have raised concerns about fairness and professionalism. For example, she frequently enforces strict policies, such as writing employees up for bringing their children to work, while routinely bringing her own children without consequence. Additionally, while employees are penalized for tardiness, *** ****** herself does not consistently adhere to punctuality expectations. As a manager, it is essential that she sets a positive example for the team.Furthermore, there appears to be a lack of transparency and fairness regarding salary increases. When employees inquire about raises, they are often given the run-around, with no clear path forward. This creates an environment of uncertainty and dissatisfaction among staff.Lastly, I am concerned about the qualifications required for individuals in management positions. As per industry standards, a bachelors degree in *************** or a related field is often expected for individuals in managerial roles. However, *** ******, who is responsible for overseeing employees, does not appear to meet these qualifications.I believe these issues reflect a pattern of favoritism and mismanagement, which can have a negative impact on both staff morale and patient care. I respectfully request that the Better Business Bureau look into these matters to ensure a fair and professional working environment for all employees.

  Business Response

  Date: 02/28/2025

  Complaint ID: ********
  
  We are in receipt of the above referenced complaint from your office regarding our former employee, Ms. ****** *****.
  
  We take these matters very seriously, we have submitted an internal complaint regarding this issue. Every detail in the complaint is being reviewed to avoid in the future.
  
  USA Vein Clinics values our client and employee relationships.
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly contacted this business and spoken to supervisors and management. I do not want to continually keep getting these flyers to my home. They're addressed to me and I feel that with the way that they are worded, it's a violation of my hippa privacy law. I do not want these to keep coming in the mail.

  Business Response

  Date: 01/31/2025

  Complaint ID: ********  
  
  We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ******** ******.  Ms. ******** ****** came to our facility for the evaluation and treatment of venous insufficiency. 
  
  We have reviewed ************************************ regarding the flyers received. We have placed do not mail alerts on file and an escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. 
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22860597
  
  I am rejecting this response because:
  

  I have been promised and told this all before.  Still more and more of the fliers addressed to me come. 

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2-28-24 Have not received any statement from Usa vein clinic. Then they took out $625.00 out of my checking account without letting me know. I fought that. Now I did a payment plan with them in the begin it was $10.00 a month. Still no statement from them. When I called it always a system error on they part. now we went up to $25.00 a month. Now they stopped taking out the payment on 12.29-24 the company took out $100.00 when i called they told me its my fault cause we had a payment plan which on they part they did not take out the monies. so I called my bank a explained to them it a scam on they part. I still do not know how much i owe cause it keeps on changing with everyone last time i spoke to them was on 12-29-24 . I ask for supervisor to call me back .. all i get it the round around. I also upset with the Dr **** he overcharge !!! I have him on tape he could have done better with me. I had fainted in the recovery room. I will like to report him also..

  Customer Answer

  Date: 01/10/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  **** *******

  has been  paid in full

  thank you