Complaints

• Initial Complaint

  12/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  purchased a car on monday the 11th of november noticed the 13th of november an issue with the transmission brought car back for service the 14th and it stayed there and i said on the 15 , 16, 17th, 18th surrender the car. and give my money back,,, I did get my down payment back Dec 3rd 2024. Refuse to give the money back to CapitalOne. loan is still active. I am dod ******* employee about to have a govt shut down. I cannot afford to dish out money when no paychecks are coming in. I have to call the back and be charged $40 dollars from ***** to freeze the payment to *********** They have the car. down payment refunded, car loan is still active. have written to *** **** the general manager several times. no response

  

  Business response

  01/06/2025

  Please see attached.

  Thank you!

• Initial Complaint

  11/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a pre owned vehicle from **** Chevy in Sept. 2024. Within the week of driving off the lot I took the vehicle back in due to experiencing shaking of the vehicle. Then the air stopped blowing. When I took it back they had the service department to look at the vehicle stating nothing was wrong. I drove about another 2 weeks then the vehicle broke down on me on a Sunday. I took it back they stated it was a ******** converter and will fix it. That was fixed I took the vehicle back two days later after I picked it up to say something is not right there something wrong. Again, I was told they could not find anything. I came in for an oil change they tell me they have figured out the issue and it would cost me ********. This is not okay I have had problems since obtaining this vehicle.I request that **** Chevy take immediate action to rectify these issues at no additional cost to me. I have been inconvenienced repeatedly and have lost confidence in the reliability of this vehicle and the service provided.

  

  Business response

  12/18/2024

  Please see attached for our response.

   

  Thank you!

   

  

   

     ********* *******

     Office Manager

     Webb Chevrolet Oak Lawn

     ***************************************; 60453

     ************

     *******************************************************************************************************************************************************************************

     **********************************

   Click Here to Send Me Files Securely  

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Chevy for a special coverage with my car Chevy placed a rocker arm control valve on my vehicle . 3 days later I had to bring it back it was not drivable . Now I am encountering this same problem once again Chevy will not just take a look at the piece they performed the work on that has a warranty instead they are trying to charge me a 200 dollar diagnostic fee which is not fair . I have already gotten one and this same exact piece is coming up which I stated to them I can provide the diagnostic stating that I would like the piece that they touched to be looked at and evaluated because they are the ones who provided the service and the part does have a warranty I do not need a diagnostic I need the part to be looked at . I have been having problems with it since it was placed on my car

  

  Business response

  10/14/2024

  To whom it may concern, 
  
  
  Re: Complaint number ID ********
  
  
  Upon investigating the concern, our documentation reveals that on 10/24/23 on repair ******** **** Chevy performed a special coverage repair under ** warranty for customer complaint of check engine light on (CEL) for code p16d0 which was no charge to ******* *****.  An additional diagnostic trouble code for fuel trim was diagnosed by our technician when the vehicle returned 3 days later 10/27/23 on repair order ******** which **** Chevy found intake manifold bolts loose which was unrelated to the ** special coverage.  **** Chevy repaired the vehicle for the fuel trim issue for customer satisfaction and at no charge for ******* *****.  Regarding the requested settlement and in order to resolve the concern and determine if the repairs performed by **** Chevy, which were performed roughly one year ago are causing the issue,  **** Chevy would need to diagnose the vehicle.  ******* ***** will be required to authorize the diagnostic of her vehicle which is a charge of $189.95.  If it's determined that the work performed by **** Chevy is causing the issue, we will repair the vehicle if still covered under ** warranty guidelines and at no charge to ******* *****. 
  
  
  Sincerely  
  
  
  
  
  ***** Hack 
  Fixed Operations Director
  ************************;
  ***************************************************************
  P:************

  Customer response

  10/23/2024

   
  Complaint: 22302610
  
  I am rejecting this response because:
  I do not agree with the message oaklawn Chevrolet has sent . I would like for the part they put on to be re-evaluated I dont need them to look at anything else that requires a diagnostic fee . I need the part they provided to be checked . No matter of the service was free it was a special coverage on the vehicle it got worse once they touched it 
  Sincerely,
  
  ******* *****

  

  Business response

  11/14/2024

  Please see attached for our response.

  
  Thanks!

   

   

  

   

     ********* *******

     Office Manager

     Webb Chevrolet Oak Lawn

     9440 *. ****** Oak Lawn, *******; 60453

     ************

     *******************************************************************************************************************************************************************************

     **********************************

   Click Here to Send Me Files Securely  

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Well my name is ****************** took my 2006 Chevy Trailblazer to Webb Chevrolet for service they had my vehicle for well over two months. They never kept me in the loop about service to my vehicle showed no parts changed I payed ***** in total picked up vehicle on 5-22***** took it back 6-6 ***** vehicle indicated same problem traction lights and abs were displayed on dash. That Thursday June 6 I skipped Friday and waited until Monday . I then tried multiple times to reach someone at **** by phone never can. I decided to call an Uber upon arriving I noticed my vehicle in the back of Webb Chevrolet with service tag asking is my vehicle ready. Because I should have been priority I paid already situation wasn't resolved I'm back for service I have a two year warranty. They didn't fix my vehicle I started arguing with employee they contacted the oak lawn police department I was banned from the property one of the employees told me I'm not getting a refund regardless of my warranty and refuse to assist me any further. I have filed a complaint with the Attorney General I am seeking a civil suit I want a full refund. Because the vehicle is in the same state as two months ago ?? unappreciated, humiliation, I feel like trash I wasn't treated like a customer but I felt like I was treated like a n***** oh and it hurts to the core. I can't understand why I wasn't treated fair and tooken care of properly I'm spending my hard earned money hoping for an excellent job instead get messed over I mean really it truly hurts talking about it etc. what can be done about this particular issue at hand

  

  Business response

  06/27/2024

  To Whom it may concern. The vehicle is listed in our system under *********************************. The vehicle came in on 4/3/24 Repair order ******** it came in for multiple concerns. The first concern was a traction control light that was on and an *** warning light concern and a vibration concern. Upon inspection we found several things failing. We verified that code for the longitudinal accerlerometer circuit hard fault and needed a *** sensor with an alignment to start for the traction control concern. We inspected the *** complaint including the noise concern we found right front lower control arm and outer tie rod end loose and right front hub bearing loose and internal *** sensor failure. We replaced the *** sensor and right front lower control arm and outer tie rod end and hub bearing. We tried to calibrate the *** sensor and could not due to internal failure in the electronic brake control module having high resistance. We replaced the electronic control module and programed, and *** and traction control message went off. During our test drive transmission, the cooler line blew, and we had *** come in and showed him all brake lines and cooler lines were rusting out. So as a nice gesture *** paid for the transmission line and the service department took care of the labor. We did make sure that *** knew the repairs that we had made on this visit have a 2-year unlimited mile warranty parts and labor if one of the parts we installed fails. The car left 5/22/24 with ******* miles on it. The vehicle returned 6/6/24 with ******* miles on it (4,843 miles later) with an ABs light on concern. We inspected it and found that the brake pedal positioner sensor was reading in accurately intermittently and we would need to replace that to start, and it was not a part we had replaced on the last visit. This is an older vehicle with a lot of miles on it and a multitude of failures can occur at any time as we tried to explain to ***, and we were willing to try and help but the conversation went no were but bad and *** was asked to leave. The customer was not charged anything on the last visit. 
  
  
  Thank you,
  
  
  *******************
  Service Director
  Webb Chevy Oak Lawn
  *******************************************************
  P: ************
  ********************************************** | www.webbchevy.com
  

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Wednesday, April 24, I took my car to the dealership to get an oil change. When I received my car back, nobody said anything about any outstanding issues they found. I drove my car Wednesday and Thursday to go to work and everything was working well. The car did not have any lights on or was not making any noise. When I was driving to work on Friday (2 days after I took the car for the oil change) the car started acting up and making a weird noise. I was barely able to make it to my work's parking lot and the engine died. I called a mechanic and a tow and he inspected my car. He tried to start it and as soon as he heard the noise, he told me that the engine was done. He then proceeded to check the oil levels, and he said that it was barely any oil in it, and that the oil looked old and dirty. Not how it should look like 2 days after taking the car in for an oil change. I called the dealership and they told me that they would send their tow (FREE OF COST) to bring my car back to the dealership and try to make a diagnose. After a few days, they told me that my car needed a new engine and they started telling me that my car was already making a weird noise and had an engine light turn on when I took it in for the oil change, which is a completely lie. They are refusing to accept any responsibility for the fact that only after 2 days that I took my car in, the engine died, most likely because the lack of oil. Now, I want to retrieve my car from the dealership and take it home, and they won't let me get my car until I pay $250 for the tow service that they said it would be free.

  

  Business response

  06/12/2024

  06/11/24
  Re: Complaint# ********
  To Whom It May ************************** vehicle was in our facility 4/24/24 for oil and filter change. The customer called stating his engine was noisy and a person told him they didn't see any oil on the dip stick. This car was towed on 4/30/24 and the oil level was full and there were no large oil leaks detected. The engine is noisy due to timing chain issues and there are codes in the system for timing correlation for both banks. The customer declined any repairs. The customer took the license plates off the car in our lot, and he has been sent a tow out letter and the car is scheduled to be relocated on 6/19/24. The customer owes $275.63 for the tow and no other additional charges.
  
  Thank you,
  
  *******************
  Service Director
  Webb Chevrolet
  ********************************
  Oak Lawn,IL  *****

  Customer response

  06/16/2024

   
  Complaint: 21808368
  
  I am rejecting this response because: how will my engine lock up a day after getting oil changed?  When I went to pick up my car and dispute the towing fee, the lady told me they ran all these reports that showed there were problems with engine, but since I didnt ask for or pay for that test, they werent required to tell me. So they gave me 5 pages of suggested repairs and nothing with the engine was on there. After asking for more details about that and the fee, the lady finally said to give me my keys back and that I was banned from that dealership. Gentlemen at service has taken care of me for years and he apologized extremely for her. I didnt raise my voice or say absolutely anything inappropriate, just wanting answers. I would have done anything to get that conversation recorded. I have had mechanics from other Chevy dealerships say there is no way something like that happens. The tow guy he came first pulled out the dipstick and said it was low and old and showed it to me. I agreed but of course once the dealership got it, it was full. The tow truck driver isnt a mechanic and I know even less about cars, both knew my engine was done when we heard that knocking noise. Thats when the dipstick check happened. About the tow fee, I would absolutely pay for it if I agreed to it  I was told the tow and diagnostics would be covered. Since I didnt pay the $14000 to replace the engine, they said I was responsible for the $250 fee  I said if I knew that, I would have had my friend mechanic tow it to his shop. She told me that I signed for it. I asked to see that and it was not my signature or even my name. Thats is when she threw me out.

  
  Sincerely,
  
  ***************************

  

  Business response

  06/27/2024

  Webb Chevrolet is sending a check for $95.00 for oil change. This is not an admission of fault but a good will gesture. Based on the codes pulled in the *** prior to doing the oil change this vehicle had codes for faulty timing chain that was the root cause of this vehicle's problems.

  Customer response

  06/30/2024

   
  Complaint: 21808368
  
  I am rejecting this response because:
  You are admitting to knowing that I had serious engine issues, yet I was not informed. You let me leave after the oil change knowing that I had engine issues. I received a list of suggested repairs and nothing was with the engine. Why would I get the recommended repairs and not the most serious repairs that my engine was going to go out. 
  Sincerely,
  
  ***************************

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The tail lamp on the left side of my 2016 Chevrolet ************** LTZ was dimmer than the one on the right side. I called Webb Chevrolet and was told that I needed to have a diagnostic test taken on my electric system. I brought my car in to Webb Chevrolet located at ************************************* on 5/7/2024 and explained to the clerk ***************************** that I was using my ************************** Contract and was prepared to pay the $100.00 deductible once the test was completed and my tail lamp was installed. ******************** called me to the desk to get the results of the test. The mechanic who performed the test stated that during the test, a connector was corroded and that I couldn't use my ************************** Contract, I did not receive and diagnostic paperwork showing diagnostics relating to my car and I asked ******************** if the mechanic could take a picture of the corrosion, but he said he couldn't. ******************** then gave me an invoice for $729.95 for parts and labor of the tail lamp. Disgusted, I paid the $193.26 for the diagnostic test and went outside to start my car only to find out that my tail lamp connector was broken. I reported this to ******************** who told me to bring my car back to the service area. When I drove my car to the service area ******************** then told me that the mechanic couldn't reconnect my tail lamp because it was broken. It was not broken when I gave them my car. I spoke with the manager **** who didn't mention how the mechanic had broke my connector. He only tried to get me a cheaper tail lamp from Keystone Auto. I left and brought my brother the following day who is a U.S. Veteran who served as a mechanic in the Army. He spoke with **** the manager who suggested that my brother could either solder the connector back together or that ********************, the clerk could order the tail lamp from Keystone Auto. I ended up getting the tail lamp myself from Keystone Auto for $245.25. In total I lost $438.51.RO# ******** 5/7/2024 9:59 AM

  

  Business response

  06/12/2024

  06/11/24
  Re: Complaint# ********
  To Whom It May ************************** vehicle, a 2016 Chevrolet Malibu was in our shop 05/07/2024 with a tail lamp concern.  I did speak to this customer and her brother and showed them where the wire was corroded and came unsoldered from the bottom of the socket in the housing and there was no way to access the contact point to solder it back on, but her brother was going to try anyways.  I also gave them 2 options of OEM new GM part and or a Keystone remanufactured lamp.The socket was not serviceable separately for this lamp. I explained to him how the wire came off by just turning the socket. I offered to install the new lamp at no charge for labor, but they would have to pay for the part. The customer opted to try and research different alternatives and left. The customer paid for the inspection only.
  
  Thank you,
  
  *******************
  Service Director
  Webb Chevrolet
  ********************************
  Oak Lawn,*******; *****

  Customer response

  06/12/2024

   
  Complaint: 21797332
  
  I am rejecting this response because:
  I arrived at Webb Chevrolet with a connector that was attached to the tail lamp. The connector got damaged by the hands of the mechanic. I would not have even gotten a diagnostic test because I knew that my tail lamp was dimmer on the left side of my car, but I was told by a ******** that I had to get a diagnostic test when she called me to confirm my appointment. I believe that I should at least get reimbursed for the diagnostic test that destroyed my connector.  ******************************
  Sincerely,
  
  ***************************

  

  Business response

  06/27/2024

  As with any concern that a customer has about the functionality of a vehicle the vehicle in question needs to be inspected by a Certified Mechanic. Since this was an internal soldered wire, the mechanic would have no inspection point to determine whether the soldier point was weak or damaged within the tail lamp. The Certified Mechanic in question needed to pull the tail lamp to find the cause of the concern. 
  Webb Chevrolet still stands behind the offer to replace the tail lamp at no cost for labor, just the cost for the tail lamp.  

  Customer response

  07/03/2024

   
  Complaint: 21797332
  
  I am rejecting this response because: I have already gotten my tail lamp installed by my brother who is a US Veteran and mechanic. I am so disappointed with the service that I received from Webb Chevrolet!!!
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We took my daughters car for service, we have an extended warranty, they found that it was the ignition coil and the spark plugs needed to be replaced according to them . When I called to set up an appointment i let them know I wanted no work to be done unless I authorized it as I wanted to make sure it was covered under the warranty and if not that we could afford it. Next thing was them letting us know the car was done and that the warranty only covered the coil and that our bill was $642!! When I spoke to someone and asked why the work was done they stated my daughter authorized it and that they had the conversation recorded? They also stated the warranty didnt cover spark plugs, one person told me they needed to be changed another told they were doing me a favor by replacing them?? I was told spark plugs for that vehicle needed to be changed at 60 thousand miles our car only has 42. Thousand!! So which is it?? They needed to be changed or they were doing me a favor?? Regardless I let the manager ****** know I was coming to the dealership and wanted to hear the recording of my daughter authorizing the work, they couldn't produce it!! I called the warranty company after reviewing my warranty seeing that any part not covered and is damaged by a covered part is covered!! I also asked what the dealership initially claimed!! Only the ignition coil no mention of the spark plugs!! Now the claim is closed!! Nothing but constant lies and the run around the truth!!!

  

  Business response

  04/16/2024

  Please see attached resolution - Thank You

  Customer response

  04/16/2024

   
  Complaint: I'm just making it clear no one authorized the work, I did call the warranty company they told me how the claim should have been submitted and it wasn't done correctly by the dealer. I pursued the outcome that I got and if it wasn't for my involvement my daughter would have been responsible for $642! Although it is over I think the dealer should check into the type of warranty each customer has as that was not done they assumed what we had which was incorrect, **** himself told me it wasn't the usual warranty they deal with.  I was also told they had voice recordings of my daughter authorizing the work, I asked to hear it and all they provide a 1 sided conversation without my daughters voice?? I did thank **** but I would never apologize for investigating and resolving a financial situation for my daughter 
  
  Sincerely,
  
  ***********************

  

  Business response

  04/22/2024

  Webb Chevrolet appreciates the input and opportunity that we were allowed to assist in the resolution for your daughter's vehicle. We will take the advice given and try to learn how different **************** Plans and their guidelines operate.  
  We will use this as a valuable training tool to help make our team and Webb Chevrolet a better place for customer service. 

• Initial Complaint

  03/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 03/27/2024 I called ************* who is the company that is financing my car purchased through **** Chevy, to obtain a copy of my car contract, they sent me a copy and I found my carbon at home. Myself and customer service was comparing numbers only to find out that the numbers did not match. **** Chevy me a different contract than they gave GM Financial.

  

  Business response

  04/01/2024

  Please see attached file.

  Customer response

  04/08/2024

   
  Complaint: 21509257
  
  I am rejecting this response because: the company has explained by I have two different contracts with two different unpaid balances. Theres a 2k difference on the contracts. The next step will be resolving this matter in court, if we cant resolve it here.
  
  Sincerely,
  
  *************************

  

  Business response

  04/08/2024

  Please see attached for response.

   

  Webb Chevrolet has provided a clear copy of the retail installment contract that was signed. Please see the attached documents enclosed.

  Customer response

  04/08/2024

   
  Complaint: 21509257
  
  I am rejecting this response because: the company still hasnt explained why the unpaid balances are different.unloading a copy of the agreement does not satisfy the answer that Im looking for.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a 2016 ******* Elantra on 2/22/24. When I test drove it I told them the front brakes were going all the way down to the floor and needed to be replaced. They said front brakes and rotors were new. they also said the back brakes were replaced also. I dont believe that if the front brakes are not good the back are too. I drove home that night same thing brakes going down to the floor. Drove it to work on 2/23/24 and car front brakes was still going down to the floor and the car was shaking. Called Saturday to try and speak with someone and no one called me backed. Went up to **** on Monday the 26th and was told someone will call me cause no one was there to assist me. When I did get a call back I was told I had to speak with the Manager in Service to see if they would replace the brakes but no guarantee they would. Called today 2/27/24 all managers in a meeting and someone will reach out. Im getting the run around. I havent had this car a week only a few day and they are not willing to help. I want the front brakes and Rotors replaced.

  

  Business response

  03/06/2024

  March 6th, 2024
  
  
  Better Business Bureau
  *************************************************** 2000
  *******, ** 60611
  
  Reference # ********
  
  Good afternoon,
  
  I looked at the Used Car Inspection notes and found that the front brakes had 6mm. measurement. Thats above the minimum for GM Certification Standards of 5mm.
  However, after further review the rotors might have been suspect.I Had ******************* bring the vehicle in, and we discovered that the front rotors were in fact not in the best shape. Webb Chevrolet changed the brakes and rotors and reinspected the braking system.
  
  I went and introduced myself to ******************* and apologized about the experience and gave her my contact information.
  
  Thank You,
  
  
  
  ***************
  General Manager
  Webb Chevrolet
  *******************************************************************************
  

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/9/23, I purchased a 2014 Chevy **** from **** Chevy. Within 48 hours it had engine failure and was returned to the dealership. Within a week they called me to pick out a different car as this one was not fixable. When I arrived they did not have any cars on the lot that were in the budget. They told me about the 2008 ****** that was not on the lot but the next day it would be back from detailing. I was given paper work to cancel the **** contract and purchase the ******. I purchased the extended warranty as well.The total cost of the 2008 ****** Tribeca with warranty was $9284.00.On 10/24/23 - The ****** signaled to check the engine. Upon reading the code, it was the transmission. **** Chevy sent me to a ****** dealer for repair. The ****** has been at the ****** dealer since 10/25. They confirmed that the transmission needs to be replaced as it has metal shaving in the pan. The warranty company approved the work and a new transmission was ordered. 11/19- When the transmission arrived and they began working on the replacement, it was discovered that many aspects of the undercarriage are so rusted out and degraded. Because it is a ******, in order to repair the transmission they must remove all parts of the front axle. BUT they are in such poor condition they can not remove them they must cut them off and replace. The tie rods, front axle, control arms, and sway bars links all need to be replaced. The warranty company will not replace all of these parts so the total amounts to thousands of dollars ( more than the value of the car). When I contacted **** Chevy they would not help or agree to any of the solutions I proposed.I have asked for them to:1) upgrade my extended warranty to cover suspension issues 2) pay for the cost of the repairs since they were already there when the car was sold to me 3) cancel the contract and I return the car to them. No refund, just walk away. They refuse all suggestions and will not return my phone calls or emails.

  

  Business response

  01/19/2024

  Please see attached for our response.

  Thank you!

  Customer response

  01/19/2024

  
  Complaint: 21152853
  
  I am rejecting this response because:

  **** Chevy offered no resolution. This car should not have even been sold to me in the condition it was in. If the car had been ****************** these issues would have been noticed. If the car was inspected and still sold, thats serious neglect.

  
  Sincerely,
  
  *************************

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩