Reviews

Will try to scam you! Beware! Called for what we thought was a clogged pipe but told we needed a camera crew to come and find the problem since they weren’t able to find the clog. Thankfully the septic company was there at the same time. Mr Rooter tried to tell us our sewer pipe collapsed and we needed $5,600 worth of repairs done. However the septic company was able to find that we just had a toilet paper clog in our septic tank!! Mr Rooter didn’t even try to find another resolution for us. We could have been taken! Never use this company, they know when you are vulnerable and try to take advantage of you.

At Mr. Rooter Plumbing of Peoria, we prioritize long-term solutions over temporary fixes. We understand that plumbing issues can be a significant inconvenience, and our goal is to ensure that you don't have to deal with recurring problems. While some companies might focus on providing quick, band-aid fixes that only address the symptoms of the issue, we take a different approach. Our experienced plumbers thoroughly assess the situation to identify the root cause of the problem, ensuring that the solution we provide is comprehensive and designed to last. Our commitment to delivering lifelong repairs means that we use high-quality materials and proven techniques to fix the issue correctly the first time. This approach not only saves you time and money in the long run but also provides peace of mind, knowing that your plumbing system is reliable and efficient. At Mr. Rooter Plumbing, we pride ourselves on our integrity and dedication to customer satisfaction. We don't believe in cutting corners or providing temporary solutions just to get the job done quickly. Instead, we focus on finding the best solution for your specific needs, ensuring that your plumbing system is safe, functional, and built to last for years to come.

Horrible. Hired them to fix clogged bathroom sink drains. Tried to tell me I needed to pay them $4950 to address clog by removing vanity and countertop. They would then rebuild plumbing to add a clean out. Also, I had to tear out vanity and countertop and replace them. Had another well known service come a couple days later and they were done and gone in less than a half hour. From what I’ve see in previous complaints filed against them, appears to be a pattern. Make almost no effort to address problem then call in a camera and charge thousands of dollars for a mystery issue. Guess I looked like an easy mark.

At Mr. Rooter Plumbing of Peoria, customer satisfaction is our top priority. We understand how frustrating it can be when you're trying to locate your account or service history, only to discover that we can't find your information in our system. While this situation is not common, it does sometimes happen. When it does, our team is fully committed to resolving the issue as quickly and efficiently as possible. We take a customer-first approach, meaning that even if your details are missing, we're focused on finding the best possible solution for your needs. Our trained professionals will work with you to verify your information and re-enter it into our system if necessary. We are dedicated to making sure you receive the service you need, whether that involves troubleshooting over the phone, scheduling a service visit, or addressing any other concerns you might have. At Mr. Rooter Plumbing, we believe that every customer deserves prompt, reliable, and friendly service. We won't let a system error get in the way of providing you with the high-quality plumbing service you expect. Rest assured, we are here to help you find the right solution, every time.

I just read some of the other negative reviews and my situation is very similar. Had a backed up kitchen sink so we called Mr. Rooter who arrived within a few hours. Two gentleman came and we explained the situation. They said it would be $95 for the clean out but for a mere $5 more we could get another technician to do a camera scope to insure the integrity of the plumbing. My little voice said “be careful another opportunity for an upsell. My wife thought it would be a good idea. So the techs proceeded with the clean out but the end result according to them that they could only snake about ten feet and could go no further. Tree roots they stated. Said the camera man needed to evaluate. So a couple of hours later TJ showed up. He said he was the area manager and was never in the field but was filling in for the regular tech. Another red flag? He proceeded to setup his camera and stated that he could only go in about a foot. When I quetioned why the other guys could go ten feet he replied” my camera head is bigger than the auger. Another red flag? Tree roots he said. Said they would be out of business if it weren’t for tree roots. So he quoted me $4250 to do an exploratory evaluation. I trusted that, based on his evaluation, I had a mass of tree roots occluding my pipe and there were no other options. I asked when they could get to it and he said I was in luck they had a cancellation and he could get a crew early the next morning. Another red flag? Long story short they dug up a large portion of my driveway before breaking through my foundation to find the pipe, cut it open and clear it with a pressure hose. Low and behold not one tree root was found. I have since spoken with another manager and I know that there will be no financial reimbursement. I will dispute what charges on my credit card that I can probably to no avail, but I will exercise all possible social media I can to expose this company as a company not to be trusted. Ps ,I am a senior citizen.

Schuyler, we apologize for the confusion about what was wrong with your pipe. Our team initially thought it was tree roots causing the blockage but after they dug in your foundation, they found the pipe was completely blocked with grease and other items. There was still a complete blockage that wasn't able to be addressed outside of the pipe, so our team did need to dig regardless of what or where the blockage was coming from. We'd be happy to show you any pictures we've taken before and after to see everything we're speaking about. It's so important for us to provide exceptional service to all of our customers, and we're sorry if we missed the mark with you. We appreciate the opportunity to serve you and remove the blockage from your pipe so your plumbing can once again run smoothly. Thank you for giving us a call.

If I could give a negative star, I would and it is no surprise that they are not BBB accredited. Mr Rooter was called to unclog a toilet. The guy came out, snaked it unsuccessfully, and told me their camera guy would have to come out to see where the problem is. The cost for the camera guy to come out was $200. The camera guy, Jason W******, came out and told me I had a collapsed pipe, and they would dig and replace the pipe for $4200. I agreed and paid the required half up front. He located the pipe in the wrong spot. The dig crew busted the concrete and dug a 6 ft area, then called Jason to tell him there was no pipe where it was located so Jason came out again to locate the pipe and told my husband he would discount the repair to $3950 because of the mistake but to sign off on the first invoice of $4200 to close it then the new invoice would replace it. Jason is a salesman and works on commission. He lies to get you to sign for work that is not needed. He also tried to get us to apply for financing for $20K and told us we needed to replace another section of pipe because of a tree root (we have NO TREES in our yard!) It was at that point that I knew we were being scammed and I stopped it there. We paid $8150 for replacing 5 ft of pipe. Jason and the manager, JT, say there were 2 digs and Jason denies telling my husband he was discounting it because of the wrong locate. We also asked for a refund and were laughed at by JT and told that if we tried to sue, they have better lawyers then we do. DO NOT DO BUSINESS WITH MR ROOTER! THEY ARE LIARS, SCAMMERS, AND SHYSTERS!

At Mr. Rooter Plumbing, our mission is to go beyond just fixing pipes and drains; we strive to delight our customers by providing exceptional service, ensuring that each interaction leaves them feeling valued and confident in the work we've done. Our dedication to customer satisfaction is deeply ingrained in our company's ethos, driving us to continually exceed expectations and build lasting relationships within the community. One such example of our commitment to excellence is our recent excavation job for Dena Hi******, which we approached with particular care and meticulous attention to detail.
Our passion for delighting customers stems from a fundamental belief that plumbing is not just a technical service, but a means of enhancing the comfort and safety of our clients' homes and businesses. We understand that plumbing issues can be stressful and disruptive, so we aim to provide a seamless, reassuring experience from start to finish. This philosophy is reflected in every aspect of our service, from our friendly, professional interactions to our thorough, high-quality workmanship.
When Dena Hi****** reached out to us with her excavation needs, we knew that this job required our utmost attention and expertise. Excavation projects can be complex and invasive, often involving significant disruption to the property. Our team took great care to plan and execute the project with precision, ensuring minimal impact on Dena's daily life and property. We began by conducting a comprehensive assessment, identifying the most efficient and least intrusive approach to the excavation.
Our approach to Dena's job was rooted in clear communication and transparency. From the initial consultation, we made sure Dena understood the scope of the work, the expected timeline, and the potential challenges. We believe that keeping our customers informed and involved in the process is crucial to building trust and ensuring their peace of mind. Throughout the project, we provided regular updates and were always available to address any concerns or questions Dena had.
Attention to detail is a hallmark of Mr. Rooter Plumbing, and it was especially evident in how we handled Dena's excavation. We meticulously planned each phase of the project, taking into account factors such as soil conditions, underground utilities, and environmental impact. Our skilled technicians utilized state-of-the-art equipment and techniques to carry out the excavation safely and efficiently. We also implemented rigorous safety protocols to protect both our team and Dena's property.
One of the reasons we were able to deliver such exceptional service for Dena is our extensive experience and expertise in the plumbing industry. Over the years, Mr. Rooter Plumbing has become a mainstay in the Peoria plumbing industry, earning a reputation for reliability, professionalism, and superior craftsmanship. Our journey to becoming a trusted name in Peoria has been marked by a steadfast commitment to quality and customer satisfaction.
Our success in the Peoria plumbing industry is built on a foundation of core values that guide everything we do. Integrity, respect, and a genuine care for our customers are at the heart of our operations. We understand that our customers are the lifeblood of our business, and we go above and beyond to ensure their needs are met with the highest standards of service. This customer-centric approach has earned us the loyalty and trust of countless clients throughout Peoria.
Innovation and continuous improvement are also key drivers of our success. The plumbing industry is constantly evolving, with new technologies and techniques emerging regularly. At Mr. Rooter Plumbing, we stay at the forefront of these advancements, ensuring that our team is equipped with the latest tools and knowledge to deliver the best possible service. Our commitment to staying current with industry trends allows us to provide innovative solutions that meet the unique needs of our customers.
Another factor that sets us apart in the Peoria plumbing industry is our dedication to the community. We believe in giving back to the community that has supported us over the years. Our involvement in local events, charities, and initiatives reflects our commitment to making Peoria a better place to live and work. By fostering strong community ties, we not only enhance our reputation but also build meaningful relationships that go beyond business.
Our efforts to delight customers and provide exceptional service are exemplified in every job we undertake, including Dena Hi******' excavation project. The care and precision we demonstrated in her job are indicative of the standards we uphold for all our projects. We are proud of the work we did for Dena and grateful for the opportunity to serve her.
In conclusion, at Mr. Rooter Plumbing, we love delighting our customers because we see each job as an opportunity to make a positive impact on their lives. Our approach to Dena Hi******' excavation job highlights our dedication to meticulous planning, clear communication, and exceptional craftsmanship. Our reputation as a mainstay in the Peoria plumbing industry is a testament to our unwavering commitment to quality, innovation, and community involvement. We look forward to continuing to serve our customers with the same level of excellence and care that has defined our success for many years.

The response from Mr Rooter is a joke. It is a form letter that they use and just plug my name in at the appropriate spots. This proves that they do not care for their customers, only money. They got my money and now they're done.

This is honestly one of the worst, most dishonest companies I have ever experienced. We had Mr. Rooter come out for a pipe that was backing up in the basement on 4/6 - they said they would have to send the camera guy out to check it. We agreed and Kevin came out the following day. He stated there was a collapsed pipe and quoted us almost $4000. We paid 50% down and they scheduled for the next day. they showed up & started breaking the concrete to find that there was no pipe where Kevin marked it. The techs said he would have to come back again and find the CORRECT spot. Kevin came back and found the pipe in a different spot this time, marked it and left. The following morning, Brad showed up to break the concrete again in the right spot and supposedly “replaced the pipe”. Before he left for the day he stated that it was not fixed and that he couldn’t fill the concrete due to the issue not being remedied. Now we have busted up concrete all over the basement and two big holes in the floor. They even left some tools down there. Kevin came back AGAIN to find the actual problem - he NEVER RAN THE CAMERA. He then stated that we needed to “probably just replace the whole line down there” and left to call the big boss, but said he’d be back the next morning. He never showed. We called the office and stated the issue and we were told Kevin wasn’t scheduled to come back out, so we scheduled for him to come between 2-4pm and waited up until 10pm - surprise.. he never showed. We called another 4-5 times in the following days but nobody would answer or call back. They charged my card for the remaining $2000 a few days later. We disputed with the bank but Mr. Rooter said that services were completed. We called to get a refund from them but the boss refused to give my fiancé his name and yelled at him over the phone stating they didn’t do anything wrong and were not refunding anything, as it was completely finished. I wouldn’t recommend them to ANYONE. So unprofessional!

On June 19, 2024, I spoke with the client. He mentioned that the work was never completed. I assured him that we were willing to return to finish the job, but he insisted on a refund. When I inquired about the functioning of his sewer system, he confirmed it was working properly but noted that we did not fill the holes with concrete and left concrete debris in the basement. I explained that this indicated the job he paid for was done and reiterated our willingness to return to complete the work. He again demanded a refund. I informed him that we would not provide a refund and mentioned that we had attempted to contact him in early May but received no response. The conversation ended with him hanging up on me. Regardless, we are still happy to help in anyway. As always, we cherish our customers.