ComplaintsforNHS Property Management, Inc.

• Initial Complaint

  07/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Prairie Vista Apartments: Tracy Erwin- Property Manager Patrick & Maggie moved out with a 30 days notice on 6/01/22 after rent was increased three times. I did not live there but property management said it would be easier if I was left on the lease when they renewed their lease the first time. They have lived there for going on three years. Maggie emailed them on 6/24/22 asking about the security deposit and received no response. After inspections, they wanted to charge us $633 to repaint the apartment along with $300 for a broken window. There was no broken window. We were charged $160 for cleaning, which is reasonable, and $81 for our final sewer bill, again reasonable. We do not want or need our security deposit back, but we are not okay with paying $300 for a broken window and $600 for them to repaint. With current email responses from Tracy, she states that she left Maggie a voicemail to go over charges- which she did not. She also states that a maintenance worker notified us of a broken window, which also didn't happen. There was no broken window. Attached is the breakdown of charges after inspection. We can provide photos they took and photos we took after moving out if needed. The photos on the inspection did not have a broken window. All were images of what they needed to clean as well as tape left on the front door. We can also include email threads from ****** ***** **** ***** *****

  

  Business response

  07/28/2022

  This complaint is from the room mate of ******* ****** **** ******** that has already been answered and resolved.  I have attached our response and the lease page indicating room mates.

  Another room mate filed the same complaint which is file **********

  nhs Property Management, Inc. response 
  
  Three tenants (including the complainant) and one occupant were on a month-to-month lease at ******* ***** 
  Apartments, managed by nhs Property Management, Inc. when we received a request for termination paperwork.  Staff 
  provided the forms along with a detailed cleaning checklist and received the form in e th  dropbox for move-out by the 
  end of May, but with no forwarding address provided.  After requesting that information with no response, we used the 
  Ameren provided forwarding address for their security deposit disposition.  Upon move-out, an inspection with photos 
  was recorded finding many items left without cleaning, damage to walls beyond typical wall hangings, blue paint on the 
  windows not removed, and a cracked inside pane of a double-pane window near the balcony, among other items.  
  Tenants signed off on the inspection photos that were shared by the online portal.   
  
  Attached photos support these claims.  They were arged ch  $81.33 for the final sewer bill of their occupancy per the 
  lease terms, $303.00 for the window glass replacement (at cost), $633.25 for the required painting including wall prep 
  for damage (at cost), and $160.00 for cleaning (below cost).  We stopped short of charging for additional repairs beyond 
  normal wear and tear that included the missing light fixture bowl, hole in the hollow-core pantry door, missing bath 
  tissue holder piece, burn damage to microwave interior, damage to kitchen undersink cabinet, bent window screen, or 
  missing apartment and fitness room keys (2 @ $75 each).  Tenant responded that they were ly on  issued one key for 3 
  tenants, which conflicts with their signed prior lease acknowledgement.  The photos of the fan and baseboard in the loft 
  indicate area was not cleaned of dust and a liquid splatter, rather than some type of growth.  We were contacted once 
  after move-out by one of the tenants (NOT the complainant) to ask for an itemization of charges, which we provided.  
  No direct complaint was received. 
  
  
  
  
  
  Paint on cracked window  Closeup of cracked window 
   
  Dirty baseboard/outlet in loft  Dirty fan 
    
  Missing fixture glass bowl  Missing tissue dispenser piece 
    
  
  
  Hole in door and broken stopper  Burned microwave interior 
    
  Kitchen sink undercabinet damage  Bent window screen 
    

• Initial Complaint

  07/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Prairie Vista Apartments: ***** ****** ******** ******* We moved out with a 30 days notice on 6/01/22 after rent was increased three times. We have lived there for going on three years. I emailed them on 6/24/22 asking about our security deposit and informing them of our current address and received no response. They updated our client portal days after I sent that email. After inspections, they wanted to charge us $633 to repaint the apartment along with $300 for a broken window. There was no broken window. We did not paint walls or doors or doorframes in the apartment so there is no reason I should be charged $600 to repaint when we have lived there for three years. We were charged $160 for cleaning, which is reasonable, and $81 for our final sewer bill, again reasonable. We do not want or need our security deposit back, but I am not okay with paying $300 for a broken window and $600 for them to repaint. With current email responses from Tracy, she states that she left me a voicemail to go over charges- which she did not. She also states that a maintenance worker notified us of a broken window, which also didn't happen. There was no broken window. I've attached the breakdown of charges after inspection. I can provide photos they took and photos I took after moving out if needed. I appreciate your time. Thank you! ****** *******

  

  Business response

  07/28/2022

  This is the room mate of two other tenants that filed the same complaint - first was fil* ********* which was answered and resolved.  The other complaint file* ******* was answered today by providing the same information as the other two room mates in ******* ***** unit 3002.

• Initial Complaint

  06/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Upon moving out nHs properties gouged is on our security deposit. They also left mold around an outlet in the loft area of the apartment attempting to tell us it was dirt we should have cleaned. After reaching out for our deposit they used our full deposit on $633 of painting, $303 for a "broken window." There was no broken window and the painting could not have cost that as they stored paint in our laundry room for 2+ years. They are simply trying to ring as much money as possible out of us.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩