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Animal Care Ctr has 1 locations, listed below.

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    Business ProfileforAnimal Care Ctr

    Animal Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    14411 S Route 59, Plainfield, IL 60544-2647
    BBB File Opened:
    3/31/2009
    Years in Business:
    25
    Business Started:
    11/4/1998
    Type of Entity:
    Corporation
    Alternate Business Name
    • Animal Care Center
    Business Management
    • Dr. Anthony Kremer, President
    Contact Information

    Principal

    • Dr. Anthony Kremer, President

    Customer Contact

    • Dr. Anthony Kremer, President
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/15/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    Our last visit was 12/17/22. We called to make appt during veterinary emergency here, an hour away, were triaged for cardiac until 9/22/23, and the following Monday the vet staff starting texting, phoning, and emailing claiming vaguely that ******* records were incomplete, and cut off all current prescriptions. The TriHeart has to be in the records with the Apoquel by ** law for vets. the appointment was for cardiac that is also a required correction. We later learned from this record that the staff claim we have not been patients there for years, here 1.5 years, elsewhere several. The record needs to be corrected to state that the prescriptions were denied by mistake for a current patient as corrective notes to be added to the record. They are causing a large amount of harm then and since claiming we were not patients and that they were being contacted by nonpatients. We then need the record corrected and the veternarian asked to stop doing so. Immediately please.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Allison C

    1 star

    11/03/2023

    Brought my cat in due to vomiting; it was found he had an instruction and we paid $2500 to resolve it. That was one week ago. I sent photos of his incision area over because I had concerns and was told the puffiness was his pooch and swelling. This morning I picked my cat up and pus exploded all over the floor. Took him back and was told it'll be another $1k to resolve this infection. He was given an antibiotic injection prior to surgery to prevent this. I'm so upset because I just feel there's so much incompetency at this location and I haven't located a local vet accepting new patients so I feel like I'm stuck going here. This past November I brought my dog in because she was doing weird things with her mouth. They weren't sure what was going on, never looked in her mouth and sent us home. After a week it got worse, took her back and it was oral cancer. They missed the oral cancer bc they didn't look in her mouth. When Dr **** was more involved this place had a chance of being a great vet. I've not seen him in years and its really gone down hill in that time but still charging high prices. I'm so disappointed.      

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