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Complaint Details
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Initial Complaint
09/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I recieved a call a call from these people and agreed to look over the information. then I was reconciling my bank Statements and found that they have been taking money from me bi Monthly without my consent. I never signed any paperwork, nor did I agree to purchase anything. I'm going to my bank to recover the fraudulent Debits from my card and changing the account number. sometimes it's the only way to get rid of FRAUDSTERS.
Business response
09/11/2024
Please see our response attached.Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In December 2024, I was pricing life insurance with several agencies to prepare for my retirement in 2026. When I spoke to this agent he said he needed to complete the application which apparently included by bank info but I didnt know why. I NEVER accepted or agreed to a policy, NEVER signed anything electronically nor in physical form. I never knew the name of this agency. In January I did receive a piece of mail from Royal Neighbors but I had never heard of them - thought it was junk mail. I noticed May 2024 the reoccurring payment withdrawn every month $67.35. I didn't even have a number for this company, no email information nothing! My bank gave me their number. I called but they refused to give my money back. they said completing the application was my agreement, refused to discuss further and hung up on me. I didn't even know i had this life insurance policy because I have an active policy for much more with my job. I was checking for later when I retire next year! I'm sure I told the agent this. They refused to speak to me further - they were very rude! Just said they would cancel future withdrawals. This doesnt sound legal with no signatures - so anyone with my account info can create a policy with no signature???.Business response
05/20/2024
Please see attached.Customer response
05/29/2024
Complaint: 21705557
I am rejecting this response because:They are stating that due to Privacy Laws they will not provide the information to anyone but me. However I have reached out twice and they REFUSE TO provide it to me, then they hang up on me. You have my FULL consent to retrieve any of my information from Royal Neighbors Insurance. As i have made multiple unsuccessful attempts. They are just delaying the process.
Sincerely,
***********Business response
05/31/2024
Please see our response attached.Initial Complaint
12/20/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
My Father purchased and continued to make payments to Royal Neighbors for *************** After he passed away I've made numerous attempts to collect on his policy but have been ultimately ignored. If you call either of their two listed numbers it will always go to voice-mail and have never received a return call. I belive this is a scam business to fraudulently took my father's money.I have sent multiple E-mails and even used their automated 'Report Death of a Member' option and still have not been able to contact this business.Business response
12/26/2023
Please see our response attached.Initial Complaint
02/06/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
My mom had life insurance and she passed this past November from cancer, i am her son and was in charge of her final wishes. I called the day after she passed to let them know and they said they send me an email within 24-48hrs after the 48hrs i contacted them and got the email as i was on the phone with the insurance company.in the email they sent me had a list of what all they needed. i received the death certificate a week later i sent back the stuff that was needed certified. So about 2 weeks later i got a letter in the mail saying they were missing a list of doctors, hospitals, pharmacy's within the last 5yrs, also a copy of the funeral bill. I called and told them i sent everything certified I also told them that my mom had another insurance policy that paid for her funeral so i was told that not to worry about that but they were still waiting on the doctor records and once they get them it will take 4 to 6 weeks to process, so after the doctors faxed them and mailed them they got them. today i got another letter stating they need a list of doctors, hospitals, pharmacy's within the last 5yrs, also a copy of the funeral bill again. I called again spoke with a ****** she stated that they have everything. I asked her about a time frame she told me 10 to 12 weeks and that they got the records on 1/16 or 1/18. I asked about if i could stop getting the letters. I feel like i am getting the runaround. i would like to close this chapter. it seems like they are dragging it out and not wanting to pay.my moms claim number is ************ any help would be thankful.*****************************Business response
02/16/2023
Please see attached.Initial Complaint
12/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have a account with this company and it is taken out of my bank account by the routing number for some reason when I talk to them around the 10th of the month of December 2022 I told them they could take the payment for $***** somehow my bill went to ***** I believe This is the day after Christmas and I did call them and they were closed for the holiday I would like a explanation of why my bill from ***** to *****. I'm not going to pay no $75 for my monthly bill is $26 and it went up because it was 24 and November of 2022 I would like a phone call from this company because I don't appreciate getting shafted for more money than I should have been paying I have had the policy for a couple years now never seen the rate go up like that I have enclosed documentation of the two statements. Plus there was no way to get a hold of the insurance person that sold me the policy.Business response
12/30/2022
Please see attached.Initial Complaint
11/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My life policy had lapsed and was continued in force under the automatic nonforfeiture options in the certificate nonparticipating extended term insurance and would expire on April 8, 2022. On February 15, 2022 letter they asked me to completed all forms to reinstate my certificate. I returned to Royal Neighbors a voided check, completed medical authorization form, and the beneficiary update, and authorization for Electronic Funds transfer. I also had to send a personal check in the amount of $120.93 all returned in February 2022. Twice during these summer months I received messages from Royal Neighbors asking if I would like to increase the certificate amount. I also received two letters saying that my certificate was not in force. This confused me so I went on line in October 2022 to check the certificate it was ACTIVE. So on October ************************************************************************************************************ Novembers 2022 the yearly premium would be paid. On October 14, 2022 I received the conformation letter of the change the beneficiary and I received emails of these two changes. On November 14, 2022 I contacted Royal Neighbors to ask why they have not taken any money from the **** They could not explain why they did not follow through with the EFT's and let my certificate lapse. I feel that they are forcing me to increase the certificate amount, and they just want money but refuse to follow through with my requests for EFT and Beneficiary updates. I have not received any letters since February 2022 regarding any premium amounts due, nor any reasons by mail why they want me to increase the certificate amount. I feel this is fraudulent activity and I am not happy with stealing money from elderly in these difficult hard days. I request my premiums back and every letter you mailed to me regarding the premiums amount due and dates. Because they do not exist.Business response
12/10/2022
Please see the attached.Customer response
12/14/2022
Complaint: 18473774
I am rejecting this response because: Fraud exist on this case and my certificate has been clearly played to defraud me. The evidence is clear. I need details regarding your handling of my policy. Your Ignoring this serious matter by defaulting to a privacy act your not going to discuss with BBB is non since, I am giving you permission to provide everything about my certificate to BBB representative. I want all letters mailed to my house since inception of this policy. I want a very detailed letter explaining why you ignored my EFT and voided check mailed to your office timely to draft my premium yearly. You did not do that and YOU continued to ignore my request and did what YOU felt was a fraudulent manner to get over on the elderly. You have my permission to discuss all matters regarding this certificate with BBB representative. No more excuses from your office. You need to do the right thing and get this solved per my requests.
Sincerely,
Queen *************************Business response
12/21/2022
Please see attached.Initial Complaint
08/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Cannot reach out to them and I need to cancel my policy, telephone number NOT WORKING, its been so many weeks that I have been trying to speak to an agent, I have emailed, faxed, called , and I even wrote a letter and NO ANSWERBusiness response
08/25/2022
Attached is our response to this matter. Thank youInitial Complaint
08/15/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Same as the others here..My dad had a policy on his brother and when his brother died, instead of paying my dad so he could pay for the funeral, they sent all this paperwork for my 77 year old dad to fill out:1. Authorization to Release Health Info 2. Beneficiary Questionnaire 3. Certified copies of the Letters of Office 4. Certified copy of the members death certificate with a cause of death listed 5. Please enclose a list of all doctors, hospitals, clinics, and pharmacies with complete addresses that our insured was a patient of during the past 5 years 6. Statement of claimant Now, how is a 77 year old man supposed to **** down every doctor his brother has seen in the past 5 years? So, then my dad died a few months after his brother died, so now im left holding the bag, and now im trying to figure out how am i supposed to get all this information about an uncle that lived and died in a different state? My dad told me before he died, that something was fishy about this insurance company because his brother talked him into signing up for it in the first place.The funeral home told me that since my dad had paid into the policy for almost 2 years, i/he (my dad) was supposed to get a refund. When i contacted the insurance company and told them i just want the money back that my dad put into it, the representative told me that i could still claim the policy since it was so close to 2 years (you have to have the policy on a person for 2 years before they and and you can collect). So RNoA sent me the exact same confusing paperwork they gave my dad. How am i supposed to get a Authorization to Release Confidential Health Information filled out? I just want my money that they owe.Finish the job.ALL THEY NEED IS A DEATH CERTIFICATE.Why do they need all this other garbage that Ill never be able to locate?Business response
08/25/2022
See attached docInitial Complaint
03/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My mother, *************************, has (had) a policy with Royal Neighbors. Towards the end of 2021 my mother underwent a surgery and experienced a lot of confusion and disorientation for about 4 weeks. She is better now.Royal Neighbors attempted to draft two payments from her account during this period and she was totally confused about the entire situation. She thought they caused her account to overdraft when in actuality they did not. My mom and Royal Neighbors talked to me on a three way call and I tried my best to explain to my mom the situation. They refunded her the money. Fast forward to January, I received a call around January 13th or 14th from Royal Neighbors advising my mother was behind November and December payments (the two payments they refunded her). The representative advised during that call that an automatic draft was scheduled for January 19th. I advised her at that time to continue on with that draft for January 19th and I would provide my banking information to take over the payments from there with the understanding that two additional payments would need to be made. My mother DID NOT advise them to not take the draft. She actually called them to see if the draft had been made because the money was never taken from her account. Apparently I found out that the representative put in the notes I said I would take over completing disregarding the fact that they were supposed to auto draft a payment for ******** After this, I have called in on three different occasions before the lapse and was told they do not take payments over the phone that I would have to sign up for automatic draft. It literally took three weeks for that to come. My mother received her Federal Taxes and tried to pay the complete balance on the phone and she was told the exact same thing. My issue is there has been so much miscommunication between the representatives and it is totally unfair that now they are denying her coverage. Had they draft they payment as theyBusiness response
04/04/2022
See attached doc
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Get a QuoteCustomer Complaints Summary
10 total complaints in the last 3 years.
3 complaints closed in the last 12 months.