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Complaint Details
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Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
04/26/2022 I had purchased a new phone online full price from straight talk web site, and I paid them $262.09 And then 09/18/2022 I had got a letter in the mail saying I owed money to a company called ************ for buying a phone from them and they say I owe $306 so I sent an email to the debt collector Glass mountain capital LLC about this error and show them proof that I paid for the phone in full price. And I never got an email back from them at all. so I tried emailing them again 11/10/2022 and I still never heard anything back.
Business response
12/12/2022
We apologize for any inconvenience this has caused. We received your original email and forward it to our Client as is their procedure. They are aware of your dispute and are following all guidelines that are applicable. We have closed the account in our office. You will receive no further communications from us regarding this account. It has been returned to the account owner.Customer response
12/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. so will my credit score go back up and will this be fully taken off my credit
Sincerely,
*****************************Initial Complaint
11/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I've been receiving texts from this company asking me to make a payment, with no information about what I'm paying or why. Just repeated texts with a link to a payment portal. I've done the research and supposedly this is a legitimate debt collection agency, but I have no outstanding debts that should be in collections. If I'm wrong, this company has not informed me of the debt or the amount. I have not received any communication other than the texts. They've only sent links to a payment portal asking me to enter my credit card information and a payment amount... with no indication of what the debt is or the amount I should be paying. They're just asking me for money. Some money. Any money. I don't know. Everything about this screams scam. If the company is legit, they need to find a less scammy way to do business. I don't trust this and I don't want this company contacting me anymore. If the debt is legit (which I doubt), I want it returned to the original debtor and I will pay them directly.Business response
11/10/2022
We are sorry for any inconvenience that we may have caused. We are in fact a legitimate company working on accounts provided to us by the owner of the accounts to reach a resolution. We are properly licensed where we do business and follow all applicable laws. Due to your desire for no further contact, we have closed your account and returned it to our client. You will receive no further communications from us regarding this account. Thank you.Customer response
11/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
11/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have never heard of this company before in my life. Then out of the blue, tonight, at 8:34pm, I get a text about having a message from them and to call or click a link to give them money. For what? Who knows since this is the first communication I have ever had with them. No letters. Nothing. If this is some sort of scam, it is going to work on vulnerable people.Business response
11/10/2022
We are sorry for any inconvenience that we may have caused. We are in fact a legitimate company working on accounts provided to us by the owner of the accounts to reach a resolution. We are properly licensed where we do business and follow all applicable laws. Due to your desire for no further contact, we have closed your account and returned it to our client. You will receive no further communications from us regarding this account. Thank you.Initial Complaint
10/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have received a statement from Glass Mountain Capital LLC. They are claiming to contact me on behalf of St ****** Hospital. However, the account number they have listed is not an actual account number. And I do not have a debt owing for the amount listed. They are offering to settle for 1/2 the amount owed. This is suspicious even for a collection company. They are trying to collect for an account and amount that I do not owe. Can you help? They have listed original account number *********** and the ********************************************* Account #******** with a total balance due of $356.86. Thanks for the help.Business response
10/27/2022
We are sorry for any inconvenience that this may have caused. We are an agent of our client, the owner of the account in question. We have closed the account in 0our office as a dispute and returned the account and your complaint to our client. You will no longer be contacted by office regarding this matter.Customer response
10/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
10/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I do not know this company for one, two they keep on texting me on some debt I owe. Today at 11:57 am the latest text, started May 20th this year. Never once received any kind of correspondence from this company and do not know what so called debt I owe that they so called bought. I like them to ceased and desist on the texting. A real "collection agency's" do not text, they send letters to communicate. I also did not give my number to any company. Only ones with my cell is DR.s, family, SSI and social services.Business response
10/25/2022
We are sorry for any inconvenience that this may have caused. Please not that we follow all applicable laws when conducting business on behalf of our clients. A review of our account notes reveals that we have sent out written communication by mail in April, 2022. In light of your complaint, we have closed the account in our office and returned the account to its owner, our client. You will no longer receive communication from our office in regards to this matter.Customer response
10/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Sincerely,
*********************
Initial Complaint
10/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have never received any communications from this company until today, and mailed to the wrong address. I received a letter with an "account resolution offer". That I can pay $5790.74 by 10/29 and they are not obligated to renew this offer. No where in the letter does it state the following:*An itemization of the current amount of the debt that reflects interest, fees, payments and credits since a particular date, the itemization date*Information about your debt collection rights, including language that:*If you dont dispute the debt within 30 days the debt collector will assume the debt is valid *If you do dispute the debt in writing within 30 days the debt collector must stop collection until it provides you verification of the debt *Information on how to dispute the debt *The notice must include a tear-off form that you can send back to the debt collector to dispute the debt or take other actions.How do I know if this debt is valid, identity theft, scam....Business response
10/19/2022
We are sorry for any inconvenience that this may have caused. We strive to follow all applicable laws and regulations. We have forwarded your complaint to our client, the owner of the debt. Due to your request for us to cease collections, we have closed the account in our office. Our office will no longer contact you regarding this matter.Customer response
10/26/2022
Complaint: 18198066
I am rejecting this response because:I received yet another letter in the mail. Again, not to the correct address. It states that your office is in receipt of my dispute and enclosed a jumbled mess of papers you are considering a copy of the contract. It also states to contact you for payment arrangements.
First, this contract does not verify the validity of the debt. It has no payment history of this debt included with it. You are trying to collect OVER the amount of the original loan with NO payments applied.
Second, you did not provide proof of ownership of this debt. Your company name is Glass Mountain, it states the current creditor is a different entity. Who owns this debt and who has the legal right to collect on it?
Third, if you have forwarded the complaint to your "client" and closed the account in your office, and will no longer contact me regarding this matter, then why am I still getting letters to collect in the mail (at the wrong address).
Sincerely,
***********************Business response
11/07/2022
The account in our office has been closed and returned to our client. The letter you received was mailed out prior to the closure. At this time, we will no longer be contacting you regarding this account.Customer response
11/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
09/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Never heard of them before. No mail or phone. Just a text asking for money on 9/19/22.Business response
09/27/2022
We are sorry for any inconvenience that this may have caused. We have closed the account in our office as "cease and desist" and have provided a copy of your complaint to our client, the owner of the debt. You will no longer be contacted by our office in this matter.Initial Complaint
09/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
This company has called me 3x, left a VM regarding a mysterious reference number and requested a call back. I have no debts that ANYONE would call me about. Please remove my name and phone number from this company.Business response
09/21/2022
We are sorry for any inconvenience that this matter may have caused. We have closed your account as a cease and desist matter. We have notified our client, the owner of the account, of your complaint.
You will no longer receive calls from our office concerning this matter.
Customer response
09/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
09/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been contacted by Glass Mountain Capital that I owe $1365.50 for an IPhone that I never purchased, from a company Ive never heard of: ****************, LLC.On 1/12/21 I received a similar letter from ******** Financial Services. I filed a police report for identity theft but had suspicions that this was just a scam.After filing the police report, I never heard from ******** again.but now Im getting the same letters from Glass Mountain. *** explained to them that I have a police report filed for possible identity theft, so Glass sent me paper work to fill out. Glass also requires a photo of my drivers license, a notarized signature, etc.Why would I provide all of this personal information? Apparently they have my address already, as they mailed the forms to me.AND they have a copy of the police report number. So theres that info.I feel Im being scammed.I have my local police department working on this scam but it still has me nervous that they have so much of my info already, including my SS #, which they asked me to verify (on a phone call to me). Why would I verify this to a scammer?!Business response
09/13/2022
We are sorry for any inconvenience that we have caused. Please note that our company is not a "scammer" and that we follow all applicable laws and regulations concerning the accounts which we service. The steps that we have asked you to take are part of the process for us to identify when customers have have had their identity stolen. We have forwarded a copy of your complaint to our client, the account owner, and closed your account in our system and we will no longer be contacting you about this matter.Initial Complaint
09/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This company has called my cellphone number at least twice daily to include Saturdays and Sundays for the past 2 months. I have never heard about this company, I do not have any debts whatsoever, my personal cellphone is on DO NOT CALL GOVERNMENT LIST and I am a souse of retired marine. These calls are 100% illegal. They do not speak to anyone once you tell them you need more information they just simply hang up on you. But the business practice currently being used is 100% illegal as I have never done business with this company, I do not have debts and I have told them to not call my cell number and they continue to do soBusiness response
09/13/2022
We are sorry for any inconvenience that we may have caused. Our company is vigilant in its attempts to follow all applicable laws and rules in undertaking our services. We have reviewed your account and the records therein and have notified our client, the owner of the account of your complaint. We will be ceasing action on your account and you will no longer receive calls from our office regarding this matter.Customer response
09/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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285 total complaints in the last 3 years.
149 complaints closed in the last 12 months.