Complaints

This profile includes complaints for Familia Dental LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Familia Dental LLC has 44 locations, listed below.

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  Familia Dental LLC

  2050 E Algonquin Rd Ste 610 Schaumburg, IL 60173-4166

• 

  Familia Dental LLC

  47 Clock Tower Plz Elgin, IL 60120-7800

• 

  Familia Dental

  3200 Andrews Hwy Ste 400 Midland, TX 79701-3950

• 

  Familia Dental

  206 NE 7th Ave Amarillo, TX 79107-5214

• 

  Familia Dental

  1403 W Glen Ave Unit B Peoria, IL 61614-4705

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time this company has refused to get preauthorization for a dental procedure and I have had to file with BBB to get them to do their jobs. WAITING AGAIN FOR HOW MUCH IT WILL COST TO GET DENTAL WORK. THIS TIME I NEED FILLINGS. HAVE BEEN WAITING AND WAITING AND WAITING. Last time I waited a year and a half. This time many weeks. I have already called them to complaint but still not report on cost.

  Business Response

  Date: 06/04/2025

  Hello ****,

  I apologize for the inconvenience. I reached out to the office manager for assistance. She informed me they will be contacting you shortly regarding the pre-authorization. 

   

  Thank you, 

   

  ***

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23418016
  
  I am rejecting this response because:all it says is that the complaint was sent to the business. I need a response from the business. I don't even know what business it was from reading this.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 06/06/2025

  Hello ****,

   

  ***** our FD called you yesterday after speaking with your ins company. She left you a detailed message with a call back number. If you can please contact us back at your earliest convenience to discuss the fillings and implants. We cant disclose any additional information via here due to HIPPA. 

   

  Thank you,

  *** (PC dept) 

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23418016
  
  I am rejecting this response because:they should mail me something in writing with the cost.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My insurance company said they never sent through the paperwork for a pre-authorization for a tooth implant so I cannot find out what the cost would be. I asked them to resend about 2 weeks ago but they did not resend the info to the insurance company to get the pre-authorization.

  Business Response

  Date: 04/08/2025

  Hi ****,

   

  I do want to apologize for the inconvenience. I have reached out to our pre auth department for assistance on this matter. They confirmed the pre auth was submitted to your insurance company as of yesterday. It usually takes about 2-3 weeks to hear back from them. Once we have a response we will go ahead and contact you. 

   

  Sincerely,

   

  PC Dept

• Initial Complaint

  Date:03/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my braces put on as a minor the signed agreement was for treatment to be completed within 4 years. Everytime I went to an appointment they continued to say something different. I have a cavity in my front tooth. I went to another orthodontist now because of my age and different insurance and they told me the braces were never placed in the right position and that's why the treatment isn't getting complete and that I should return back to the original office that placed them on to have them removed. I explained this to familia dental and there response was your insurance isn't covered here anymore and you will need to pay ****** to have them removed. This is completely all there fault from the beginning with not correct placement nor finishing the treatment plan that was signed within the contractor. At this point the braces are causing more damage to my teeth I just want them to remove them off my teeth and not to be charged they collected monthly from my dental insurance for many years for services that they provided incorrectly.

  Customer Answer

  Date: 03/20/2025

  attached 

  Business Response

  Date: 03/28/2025

  Hello *****,

   

  I apologize for the experience you had at our dental office. I did escalate your complaint to our ortho **** and management for review. If you also would like to discuss further the ortho contract and why braces are still not removed you can contact us at ************ and our ortho coordinator for ****************** will be more than happy to speak with you and go into more details in that matter. There are notes in your acct regarding not being complaint and when you were under age a letter had to be sent to your insurance regarding it.   Please reach out to us if you want to discuss further. 

   

  Thank you,

   

  ***

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While the dentist is great, everything else is horrible. There are very long waiting times; typically, you get called back at least an hour after your appointment time. Please don't call to make an appointment because the appointment-making service will always schedule a check-up no matter what you tell them the appointment is for. I have 2 teenagers, ******** **** and ********* ****, who have been trying to get in for crowns for 2 years. Every time I showed up for what was supposed to be an appointment to do impressions and prepare the tooth for a crown and put on a temp crown, it was for a checkup, and they aren't even due for one, so nothing happens. They miss school every time for no reason. Today, my daughter finally had the correct appointment and was signed in at 2 pm, which was her appointment time. They rescheduled her appointment because she was not in the building when my husband signed her in, even though they were not ready for her yet, claiming she was 5 minutes late. This is getting ridiculous. It's the worst dental office of my life, and I'm 50 and military, so I've been to many dentists worldwide. Unfortunately, they are the only dentist in the area that takes both of our dental insurances.

  Business Response

  Date: 02/17/2025

  Good Morning,

  I do apologize for the inconvenience this has caused you and your family. I did escalate this to our pre auth team in corp. The agent verified eligibility for both patient's and updated employers. She submitted to their primary ****************** and once the approval/denial is received we can resubmit to their secondary ************ with primary EOB. She is going to update us  in a couple of days with insurance to verify the status. 

   I will make sure OM reached out to you directly with any updates. 

   

  Sincerely, 

   

  PC Dept

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They make appointments too far out and this is the only dentist that I can afford at this time and my teeth are getting worse by the day because they aren't doing anything to help.

  Business Response

  Date: 07/15/2024

  Good Afternoon Bianca,

   

  I do apologize for the inconvenience. At the moment of our office is booked out. We do have a cancellation list where you can be added and if we do get cancellations we will be more than happy to schedule you sooner. Also, we accept walk ins you will just need to call our scheduling **** to give you more details on that. The wait times or if you will be seen asap is not guaranteed. 

   

  Thanks for your understanding. 

   

  PC Dept. 

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 2023 the dentist pulled teeth,remaining teeth pulled January 2024 was seen again in March 2024 to have impressions made for a full set of dentures. I was given appointment for April 7th to have a final fit done, the office called on the 6th of April and canceled my appointment l called to reschedule . The lady said it's just dentures and gave me appointment for June 7th. I go to the appointment the dentist told me he didn't have time for me and proceeded to dump my impressions out on the tray, and breaks them. Then he calls office manger back to room,tells her to call lab,then tells her to put me on the priority list. She gives me appointment for June 28 2024. The dentist calls me on June 27th and tells me someone put me on the wrong column and again says that he doesn't have time for me. They reschedule appointment for July 2 at 11am, I have already told them that my appointments have to be in mornings. They call July 2 at 9:37 to tell me they don't have my impressions in the office. I have not been able eat solid foods since December, I am a diabetic, and elderly. I have lost weight and I can not speak correctly, not to mention my self esteem. It should of only taken 4 months for dentures . My health is suffering

  Business Response

  Date: 07/08/2024

  Good Morning,

   

  I do want to start off by apologizing in regards to the inconvenience this has caused you.  We tried to get a hold of you last week Friday to bring you in as soon as possible but we had no luck. We want to make it right and make sure you get your dental tx delivered in a timely manner. Can you please call us back and ask for the office manager so you can be put on the schedule. 

   

  Thank you,

   

  PC Dept. 

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21943556
  
  I am rejecting this response because:
  They continue to cancel appointments and they do not have my impressions. It's not very professional to be told that they don't have time for you.
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/10/2024

  Good Morning,

   

  It was confirmed to me that lab case broke while in transit to the office they were not lost. Unfortunately it was not something Familia Dental did but it happened while **** was sending them back to the dental office.   I apologize for being told incorrect information. ************** is trying to bring you in asap to resolve this matter for you. If you would like to schedule an appt with our provider please call us at ************. 

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21943556
  
  I am rejecting this response because:
  I saw with my very own eyes, the dentist dump the top tray out of the bubble bag that it was in, and breaks as it landed on the tray where the bottom tray was already out, then promised me that he would put me on a priority list,then calling and telling me he doesn't have time for me,I was put on wrong list . I have never heard him tell anyone else that he doesn't have time for them. I was treated very inhumane. 
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 3 fillings done on May 29, 2024, after having had what they call a check up on April 18, 2024. They did x-rays like normal. Determined I had 3 cavities and quite a bit of plaque/tartar build up on some of my teeth. They did not note any bone loss, which would most likely be required by insurance to get the deep cleaning paid for. They didn't even attempt to do any sort of cleaning on my teeth. They scheduled me for my fillings. That was fine. Over a month later but ok. I had the fillings done. One is perfectly fine. The other two were on my 2 front teeth at my gum line. My two front teeth are now touching in the middle because of the filling material. I also either have my left top front tooth that is chipped or has excess filling material on it at the bottom. The dentist never told me his name. This was after switching rooms because the first one had no working water. I have tried getting ahold of them since my fillings were done and I never got a call back. You have to talk to the corporate office and they have to leave a message for a call back. I called again today. They can't get me in to fix their mistake. I have to come in for another check up and then be scheduled to get the fillings re-done, on my dime. Also the next availability for a check up is OCTOBER. They already billed my insurance which they hadn't as of Tuesday but they did when I called my insurance today. I have filed a grievance with my insurance. I want them to refund my insurance and pay for me to go to a better dentist to fix their mess up and a deep cleaning. I refuse to return to them. They will say I didn't contact them with issues within so much time. I TRIED.

  Business Response

  Date: 06/17/2024

  Good Morning ****,

   

  I want to start off by apologizing for the experience you've had at our Familia Dental office. After reviewing your account I do see that after you visit from 5/29/24 you have attempted to reach out to the office twice. Per our records office did reach out to you twice on 6/14 and 6/15. Both times voicemails were left. I also do see that you have an appointment scheduled for today as an emergency with notations about having issues with your fillings.  You don't have to wait until October you are on the schedule for today so Dr is able to fix the problem for you. Also, deep cleaning was never done nor did your insurance pay for it. 

  Please let me know if you have any questions. 

   

  Sincerely,

  PC Dept.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been going to La Familia Dental in ********** ********* for 15 months. They refused to do seven extractions at once so tooth by tooth I've been going to these horrific appointments, waiting to heal in between. I require sedation for these procedures due to Dentist-phobia. So, I'm at the finish line, I've been waiting for my appointment today to finally take impressions for my partials. Well, once again, a scheduling nightmare; this VERY important, long-awaited appointment for partials was scheduled in a totally different office and city to which I have zero connection. When I called the main number (call center) I was asked to hold while they contacted ********** office. I was passed off to the Janesville desk people (the call center rep disconnected) and I explained that I needed to come in for my impressions ASAP. I was told I have to now wait seven weeks! I said, this isn't acceptable. I'm missing nine teeth, it's affecting my life in many areas; including my not engaging in social activities and wanting to return to work but can't, since I deal with the public. Any self-confidence I had is completely gone. I don't want to smile or even talk. I was trying to express this to the female I was talking to, who said I must have done something to cause the appointment to be set at the wrong location (150 miles round-trip). Again, I've never had any connection to the city of ******. Anyway, the girl tells me she's not going to schedule me because I was "argumentative"! I did not raise my voice nor use foul language, I was simply stating FACTS she didn't want to hear. She followed up with saying her manager would contact me. I said, ****, what is the managers name? She LAUGHED AND SLAMMED THE ***** DOWN IN MY EAR! I have zero confidence this rude, uncaring person said anything to a manager and highly doubt a manager will be calling me. These events leave me toothless for the entire summer when TODAY was supposed to the day my impressions made! Just finish the job!!!

  Business Response

  Date: 05/29/2024

  Good Morning *******,

   

  I do want to start off by apologizing for the experience you had at our ***************** yesterday. I have spoke with the office manager who investigated and confirmed there was a scheduling error done by a different clinic, as I believe you are on the schedule in ******. She said she will be in touch with you shortly to try to bring in you asap to ensure you start your impressions. Keep in mind the denture process does take about 3-4 months. It is a 5 step process with visits every 2-3 weeks. Please be by your phone so you are able to answer the office manager phone call. 

   

  Please let me know if you have any questions. 

   

  Sincerely,

  *** (PC Dept) 

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Familia dental is the ONLY dentist in the area that accepts ******** so they have a monopoly in this area. I had an extremely painful tooth and i had to get seen first to evaluate then they scheduled an extraction A MONTH later. I was in pain the whole time but they FORGOT to send my antibiotic to the pharmacy. Then I tried contacting them multiple different times and ways but with no resolution. I had to go to prompt care for antibiotics. Now a different tooth broke off and I got an appointment quickly but the dentist said she couldnt do anything and set me a filling appointment for 4 weeks later. Once again Im in pain and I did manage to get antibiotics this time but they didnt help the pain. My nerve is exposed and I have to wait a month for the dentist to fix it. I have no way of contacting them to explain my urgency or concern. I am beyond exhausted and irritated from being in pain for over a month. Id like ********************** to update their website, telephone systems, and staff to be reachable. The office is clearly run down and dirty which is a whole other concern. I just want to be able to contact them and get help I need.

  Business Response

  Date: 04/08/2024

  Hello,

   

  I do apologize for the experience you've had at our dental office. It is a very busy office and our staff does try to their best to bring patient when doctors schedule has availability. You can always be addred to our cancellation list or try walk in but with a walk in patient there is no guarantee on wait time or if the treatment can be done same day. It all depends if there is no shows or last minute cancellations. I do apologize that the doctors schedule is booked out and they dont have any sooner openings for you. As mentioned you can always be added to cancelation list incase something sooner opens up.  Also, if the office is not available to take the call they will get routed to our scheduleing **** for further assistance. We want to ensure instead sending you to a voicemail you speak with a live rep. 

   

  Thank you,

   

  PC Dept

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problems is that Familia Dental keeps trying to bill me for something I do not owe. I have paid the bill from a statement mailed to me 02/28/23 for ******. I called and they made a mistake on the bill and said it was ***** I paid that on 05/03/23. They continue to bill me when I have not been seen by this dentist since 07/07/22. Every year that my insurance benefits renew in the begin of the year in Feb they continue to bill me. I have received a statement dated 01/31/2024 for ***** of which I do not owe any money to them. I want the incorrectly billing to stop. I do not want my husband credit being ruined due to their error on incorrectly billing us. I need this to stop. I feel like they are trying to get away with charge me something I do not owe.