Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2022 ***** Silverado.At this place A couple of months ago, when they deliver the vehicle the next day, it had a Dent in the rear bumper, that was not there and they have refused to do anything for me up to this point after numerous attempts of calling them, they keep telling me they'll help me out. But nobody ever calls me.

  Business Response

  Date: 03/20/2024

  Upon reviewing our records, I understand that you reached out about a month after your purchase, expressing concerns about a dent on the truck. I want to assure you that we take customer satisfaction very seriously, and we appreciate you bringing this matter to our attention.

  Please allow me to recap the details of our initial transaction for clarity. When we delivered the truck to your house, we conducted a thorough walk-around inspection together before you accepted the vehicle. During this inspection, any visible damages, including the dent in question, would have been acknowledged.

  During our recent conversation, you mentioned the possibility that the dent could have occurred at the tire shop where you had new tires installed. I want to reassure you that we're committed to resolving this issue to your satisfaction. Upon seeing the photo you provided, I can confirm that the dent appears to be minor in nature.

  In an effort to address your concerns promptly and efficiently, I personally reached out to offer assistance. I proposed that you bring the truck in so we could assess and rectify the situation at no additional cost to you. However, I understand that you declined this offer during our conversation and chose to terminate the call.

  I want to emphasize that our goal is to ensure your complete satisfaction with your purchase. Should you reconsider and wish to proceed with bringing the truck in for assessment and repair, please do not hesitate to contact me directly at ************. We are here to assist you in any way possible.

  Thank you,

  *********************

  General Manager

   

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21449515
  
  I am rejecting this response because: They stated that we did a thorough walk through of the vehicle when delivered. That was a blatant lie that was not done.

   And when I spoke to him over the phone, he barely let me speak

   Would not.  Understand what I was trying to explain to him about the picture that I took that day. And just kept wanting to blame someonenelse. I want them to come clean on this and somebody to confess. Having done this and get an apology.

   Instead of treating me like I'm some kind of idiot. And actually telling me I got a great deal on the ************ shouldn't even be bringing this complaint.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/25/2024

  We understand that the presence of a dent on your vehicle is not ideal, and we have made several efforts to work with you to resolve this issue. We have reached out to you multiple times, offering to have the dent repaired by pulling it out, as per our commitment to ensuring your satisfaction with our services.
  
  Unfortunately, our attempts to communicate and schedule a time for the repair have been met with frustration, as we have experienced instances where our efforts to assist have been met with hostility. We value your business and are committed to resolving any concerns you may have with your vehicle.
  
  In an effort to facilitate a resolution, we have attached a copy of the text messages wherein we have attempted to coordinate with you for the dent repair. We believe open communication is essential in addressing any concerns effectively.
  
  We kindly request that you reach out to our General Manager, *********************, at your earliest convenience to schedule a time for the repair at ************. **** is dedicated to ensuring your satisfaction and will work diligently to coordinate a convenient time for you to bring in your vehicle.
  
  We genuinely appreciate your business and your patience as we strive to resolve this matter promptly. Your satisfaction is our priority, and we are committed to providing you with the exceptional service you deserve.
  
  Thank you for your attention to this matter, and we look forward to hearing from you soon.

  Thank you,

  ***********************

  HR Director

  *******************************************

  Customer Answer

  Date: 03/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Just want to add wow. What a bunch of crap
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/10/23 I bought a car here after mine was totaled first time left with a great experience interest was **** % they called me back in two days to sign a new contract with almost double the interest rate at *****% however offered to give me the best warranty and free oil changes and tire rotations for 3 years And an extra $100 down Aug 24 2023 after signing the second contract my car begins to overheat mind you I don't live close so I use the warranty they gave me to get it towed and still had to pay $170 out of pocket. They return my car a week later offering me NO rental 2 days later did the same thing began to overheat this happened 3 more times getting it towed, paying, them taking days, me without a car unable to get to work and them saying it's fixed or there's no problem and a few days later it happening again. november 28 2023 I finally call to tell them something needs to be done I haven't even had this car a year and I've brought it 4 times for the same thing! They agree to trade & find me something that will match my payments have a 2020 trax at the time and they show me a 2017 **** escape which was a total downgrade and another ***** trax 2021 which was an extra $100 a month and interest now at 18% also taking away my free oil changes for 3 years and tire rotations the manager spoke to me like I was a child! He said you have two options take it to service or pay this price it was freezing cold out and I asked if I took to service would I at least get a rental and he shrugged and said they usually don't have any. I am paying more out of pocket for a car they gave me that was bad.

  Business Response

  Date: 12/28/2023

  **********************, 
  
  In regards to our loaner program, Schaumburg Lincoln does always try to accommodate all customers who are in need of vehicle servicing with a loaner vehicle; however, due to inventory constrictions, sometimes there are no loaner vehicles available without reasonable notice. In this scenario, unfortunately, there were none available that specific week. As previously stated, we are always willing and ready to help any and all customers with service and/ or trading out of their vehicle if necessary. 
  
  Thank you, 
  *****************************
  General Manager

  Customer Answer

  Date: 12/28/2023

   
  Complaint: 20946295
  
  I am rejecting this response because: I had no choice but to return or drive a vehicle with no heat back home in the freezing cold.  as stated before I was offered free oil changes and tire rotations for up to 3 years due to the inconvenience caused by this company. That was then taken back because I traded in a vehicle that was not working properly after a month and however there were  numerous attempts they could not fix it, although I traded in this was all still an inconvenience and if you all cared about giving a 5 starts experience all offers previously should still remain.
  
  Sierra *********

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I BOUGHT A *** FROM THIS DEALER EXEPT THE PART THAT I WAS RIPPED OFF IN THEIR FEES NOW THEY DONT ISSUE ME THE REFUND FOR THE *** INSURANCE AND THEIR EXTRA WARRANTIES THAT I PURCHASED WITH THE ***** I SOLD THE *** ON MAY 2023 AND ALL THOSE EXTRAS ARE FOR 5 YEARS . I FILED THE REQUEST FOR REFUND THEY HAVENT CONTACTED ME AT ALL . I WENT TO THE DEALER AND NOBODY RESOLVED MY COUNCOURNE THEY JUST HAVE AN ONLINE FORM WHICH I FILLED MORE THAN A MONTH AGO BUT NO RESPONSE RECIEVED OR NOR THE REFUND THAT BELONGS TO ME . I TRY TO CALL THEM THE FINANCE PERSON DOESNT P[ICK UP MY PHONE CALL AT ALL I LEFT VOICE MAILS STILL NOTHING . I WILL ADRESS THIS MATTER IN EVERY POSSIBLE LEGAL WAY UNTIL I GET MY MONEY BACK AS IT MY LEGAL RIGHT .

  Business Response

  Date: 09/12/2023

   I want to express my sincere regret for any inconvenience you may have encountered while seeking assistance at our dealership. Providing exceptional customer service is our top priority, and we acknowledge that we failed to deliver on this occasion. Rest assured, your feedback is invaluable to us as we constantly strive to improve our services and provide the best possible experience for all our customers.
  
  To address your concerns, I would like to assure you that our team is already taking the necessary steps to prevent similar situations from happening in the future. We are conducting additional training sessions to reinforce our commitment to customer satisfaction, and we will be closely monitoring the quality of service provided to ensure that this does not recur.
  
  Regarding your warranty, we understand that you may want to cancel it due to the unsatisfactory experience you had. To initiate the warranty cancellation process, kindly visit our website at www.banyansmart.com/cancel. The webpage provides a step-by-******************* to help you through the process, and if you encounter any difficulties or have further questions, please do not hesitate to reach out to our new General Manager, ***************************** at ************ or *********************************************.
  
  Once again, I extend my sincere apologies for the inconvenience you faced, and I want to assure you that we are committed to making every effort to regain your trust. We genuinely value your business and hope to have the opportunity to serve you better in the future.

  Thank you,
  ***********************

  HR Director

  *******************************************

  Customer Answer

  Date: 09/18/2023

   
  Complaint: 20465017
  
  I am rejecting this response because:
  I have been to the dealership several times and seems that nobody like to give an response and actually i tried to call again and i asked for the manager i also left a message and my phone number but nobody called and since that that refund has to be submitted online on that link that i recieved i have resusbmitted again and im attaching also the document requested . my complaint will be marked as closed once i recieve the response which includes the check for the money that i should recieve.'
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 2/13/23 I purchased a car from *** Rohrman on this date. They were advised of issues with the car prior to me leaving the lot and advised that they would be fixed. Humming noise in the back was the major issue and then found out that the radio had issues also. Some pages show QX80 while others show QX50 (correct description)Date 2/18/23 Took car to *** Rohrman for issue to be resolved. They sent the car to Infiniti as it was under warranty because it was a rear differential that was causing the humming issue. Upon Infiniti's inspection, it was discovered the car needed new front brakes, an oil change, new air filters, front sway bars, and an antenna harness. Infiniti fixed the humming issue which stated was a rear differential (car only had ***** miles). Was not given a loaner or a rental until 2/22 after requesting numerous times.Date 2/24/23 Pick up car from *** Rohrman and find the inspection from Infiniti.Date 3/4/23 Schedule an apt with Infiniti to do a bumper to bumper to verify issues. Brought to my attention that 2 tires have bald side walls where one has a gash. 3/11/23 Pick up car at Infiniti and bring car back to *** Rohrman. Spoke with ***********************, and was treated rather poorly at the start however tune changed after there was realization of all the issues that were happening with this car. 3/14/223 Was told that the brakes were fixed and the air filters were changed. Told the tires were not a safety issue and did not have to be replaced. Was then told that it would be too much money to fix the antenna harness and they will not fix it.Need the oil change to still be completed, the tires replaced, and the antenna harness replaced.

• Initial Complaint

  Date:02/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **, salesman promised me to fix my key fob and failed on his promise. It has been more than 2 weeks without the key fob working and he has yet to contact me.

  Business Response

  Date: 03/14/2023

  I apologize for the inconvenience you have experienced.  Our General Manager, *********************, would like to help you.  Please reach out to him at ****************************************** or call ************.

  Thank you,

  ***********************

  HR Director

  *******************************************

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Bob rohrman Schaumburg lincoln address ************************* to repair my car 2016 Lincoln mkz hybrid,having issues that all the dashboard lights come On..I went on December 06 and the service advisor named *********************** said to leave the car for diagnose the problem..so I did leave the car..they took almost 2 weeks to find the problem and give me estimate of $3126.20 for repairing..I said ok to him..now again they took 4 to 6 days to fix it. On dec 21 2022 **** called to me that my car has fixed and ready to pick ..I paid $3126.20 to the cashier on 29 December 2022 and drove back to home...next day around driving 5 to 8 miles the dash ppl fights come On again...I called **** and bring the car back to him.again he said to leave the car to check the mechanic...so after two days when I went to him myself because he was avoiding to answering my call and messages...now he said. It has something else issue and I have to my for diagnose and repair separately....I said why I pay again for the same issue which I have charge me already but he said you have to pay..I talk to service mana ger named **** and also the owner named ****..all of them refuse to solve the issue...my car has same issue before I came to them to fix it..and I all ready paid $3126.20 ....so I need my money back..I will appreciate u to help me resolve my problem

  Business Response

  Date: 02/13/2023

  Hi,

  The General Manager, ********************* and Service Manager, *********************** has left a message with the customer.  We would like to fix the customers vehicle for him, no more charge to him and put him in a loaner.  If can reach out to **** or ***** at ************ to schedule a time to come in.

  Thank you,
  ***********************

  HR Director

  *******************************************

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Referent complaint id ********, I requested a complain to BBB since Oct 15,2022 but my issue hasn't been solved yet. From last complaint, *** Rohrman(*******) contacted me back on Nov 03,2022 to try to solve the issue about unrecognized charge(Windshield) $499. I got told from him that he will refund this charge back to my loan(Chase bank). Until now I never gotten this charge back, I called him back to follow this issue and he told me he will check and contact me back. There was no response until now and I just want them return my money that I suppose not to pay.Thank you.

  Business Response

  Date: 12/20/2022

  ***************** has tried to work ****************** to have him bring the vehicle into the service drive.  The customer is not willing to come into the dealership and won't give a date that works for him to come on in.  ***************** needs to see the car to inspect and get it fixed properly.  Our General Manager, ********************* has tried to work with the customer.  ************** can reach out to ********************* at ************ or ****************************************** when he would like to bring his vehicle in.

  Thank you,

  ***********************

  HR Director

  *******************************************

  Customer Answer

  Date: 12/22/2022

   
  Complaint: 18614317
  
  I am rejecting this response because: Im not *****************, they responded to the wrong person and wrong case. My case does not want any fix the car, I need the refund for unrecognized charge $499.
  
  Sincerely,
  
  Wichanee Sakolbancherd

  Business Response

  Date: 12/28/2022

  Hi,

  The warranty for the vehicle has been cancelled.  Please see the cancellation request below.  The refund amount will be going to the lienholder, Chase Bank.

  The product has been cancelled.
  
  
  Personal Information:
  Personal Information:
  First Name: WICHANEE
  Last Name: SAKOLBANCHERD
  Email: ***********************
  Cell Phone: **********
  Home Address: *********************************** UNIT 208
  City: *******
  State: **
  Zip: 60614
  Product to Cancel:
  Products to Cancel:
  Dealership Where Purchased: Schaumburg Lincoln
  Products to Cancel: Stand Alone Ancillary Protections
  Do you have another product to cancel?: No
  Products to Cancel:
  Do you have another product to cancel?:
  Products to Cancel:
  Do you have another product to cancel?:
  Products to Cancel:
  VSC:
  
  Type Product Name:
  GAP:
  
  Type Product Name:
  Bundled:
  
  Stand Alone:
  ***************
  Vehicle Information:
  Vehicle Information:
  Year: 2020
  Make: BMW
  Model: 330XI
  VIN: *****************
  Mileage: 66025
  Upload photo of odometer:
  Date of Cancellation: 2022-12-20
  Reason for Cancellation: Do not want
  Original Purchase Type: Finance
  Has the Vehicle been paid off?: No
  Lien Holder/Bank: CHASE

   

  Thank you,
  ***********************

  HR Director

  *******************************************

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18614317
  
  I am rejecting this response because:Im not sure is there anything misunderstanding from the case. From the complaint, I would like to get refund just $499 back from unrecognized charge(I talked to ******* last time and h*** check for this) I dont mean to get refund for the car purchase. It would be great if we could talk about what is the best solution for us in the next step.
  
  Sincerely,
  
  Wichanee Sakolbancherd

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership is charging excessive fees for a lease buy out. As you can see from the uploaded docs, my contracted purchase price is $18,842.50 (lease page 2 line 10) plus any remaining balance, govt fees, taxes, doc fees, which does add up. However, they tried to include an extra $1500 without any explanation. When we asked for an itemized bill, ***************** (product specialist) at the dealership emailed me saying the $1500 are dealer admin fees. He went on to say that the dealer admin fees apply regardless of where ****************. I contacted Lincoln financial services and they said this is an issue that needs to be resolved directly with the dealership.

  Business Response

  Date: 11/16/2022

  Our General Manager, ********************* has contacted you on the purchase of your lease buy-out.  He is currently working with you and the financing with your credit union.  If you have any questions, please let me know.

  Thank you,
  ***********************

  HR Director

  *******************************************

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18374362
  
  I am rejecting this response because: I did receive a call from **** and
  we are going to be headed to the dealership to finalize the paperwork
  shortly. However, I had to spend time and $200 in legal fees to confirm
  that the $1500 "admin fee" was in fact an illegal charge as well as file

  complaints with the BBB as well as other agencies to have this
  removed.  You'd think the least they could do would be to remove the doc
  fee since this was a blatant act to defraud an elderly customer.
  

  Also, no apology or accountability on their end. You would think corp would
  have an issue with these practices, but apparently not since there was
  absolutely no mention of it which leads me to believe that this business
  practice is likely encouraged by the dealership.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/23/2022

  *********************, our General Manager has been in communication with ***** via email and phone on behalf of Ismath.  I do have the documentation via email.  He is scheduled for an appointment for him and his parents to come in on Friday, November 25th to finalize the paperwork.  We have gone through all the numbers to his satisfaction at this time.  His credit union is mailing his check to us.  If you have any questions, please let me know.

  Thank you,

  ***********************

  HR Director

  *******************************************

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18374362
  
  I am rejecting this response because: I had to pay over $200 in legal fees to confirm that the extra $1500 that the dealership was trying to charge me was in fact illegal. The salesman who made this attempt is still working there which tells me that this is a common business practice at this dealership and the doc fees they charged us are the maximum allowed by the state of **. Taking the above into consideration, one would think the least they can do is remove that fee. There was not even an apology. It's amazing to me that this dealership can continue to conduct business without any consequence
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2015 *** 435i from this dealership and it is the classic Ill tell you what you want to hear to sell you the car scam. When I purchased the vehicle on 9/22/22 & didnt get the car until 9/23/22. I absolutely loved the vehicle and was honestly mislead with a lot of the information about the vehicle. I test drove the car, the sales guy (******) and I both stated that we noticed a light that said brake on the dashboard. I asked him to please take care of this before I brought the car home and he assured me that it was due to the brake pads being low which was completely false. Its actually due to an issue with the brake lights which is a wiring issue. I also got a check engine light that came on 2 days after I received the vehicle on 9/24/22. I called on 9/25/22 and was immediately transferred to the service voicemail. I left a message and did not receive a call back. 2 days later I called again and ask for the manager (*****)Who also without hesitation transferred me to service as well only to be transferred to the service voicemail as well. I left another message and didnt get a call back again. I then went online set up an appointment for them to pickup the car from my house early in the morning that same week only to finally be called and told that date wasnt available and they would schedule it for the next Thursday at 7:40 am. I waited after receiving several confirmation text messages only to have the appointment completely disregarded. I didnt receive any phone call or any cancellation notice. I called several times the next week and even emailed the dealership ** only to be completely ignored once again about the issues at hand. I then went into the dealership and asked for the ** directly only to be told that he doesnt have to talk to me if he didnt want to. The person I spoke with was ******************************* and he then proceeded to tell me that what I signed stated that there wasnt anything wrong with the ******* signed the papers.

  Business Response

  Date: 11/16/2022

  Thank you for visiting Schaumburg Lincoln.  We currently have your vehicle in for service and completing the repairs that are needed.  Should you have any questions, please reach out to General Manager, **********************

  Thank you,

  ***********************

  HR Director

  *******************************************

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to cancel GAP warranty and *************** Was informed by the general manager ********************* that the LoJack would be canceled and refunded but has not been. I have been trying to reach them via email to no response. I am trying to cancel products and get a refund and seems like no one wants to help me out .

  Business Response

  Date: 11/03/2022

  On November 1, 2022, you warranty has been cancelled and the refund has been sent to BMO ****** Bank, your lienholder.  Attached please find a copy of the check sent to BMO ******.  If you have any questions, please let me know.

  Thank you,
  ***********************

  HR Director

  *******************************************

  ************