Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PURCHASED A 2025 HONDA ACCORD BY TRADING IN A 2022 ***** ES350 WITH WHOM I HAD A LOAN FROM *****************. THE CAR TRADED IN HAS NOT BEEN PAID OFF AND NOW I AM DELINQUENT AND HAVE TO MAKE A PAYMENT TO BRING THE ****** CURRENT. THE DEALERSHIP HAD TOLD ME EVERYTHING FROM TALK TO FINANCE WHERE NO ONE PICKS UP THE PHONE MULTIPLE VOICEMAILS HAVE BEEN LEFT WITH A PROMISE TO CALL BACK AFTER DOING SOME RESEARCH STILL WAITING ON THAT CALL BACK. WENT INTO THE DEALERSHIP AND ALL THEY SAID IS THE SYSTEM SHOWED IT IS PAID. I AM BEING PASSED AROUND FROM DEPARTMENT TO DEPARTMENT AND THEN BEING TOLD PERSON X IS NOT HERE OR THAT DEPARTMENT IS CLOSED. I WAS GIVEN A TRACKING NUMBER BUT THAT TRACKING NUMBER SHOWS NO INFORMATION.

  

  Business Response

  Date: 03/10/2025

  Schaumburg Honda has been in contact with the customer and the payoff was sent and received. Customer is happy with resolution and their new car. If anything else is needed, please don't hesitate to reach out to **** *******, General Manager, at ************.

  Thank you,
  ******* ****

  HR Director

  *************************************************************************

   

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a car with this company. I put a downpayment. The next day I realized this place sold me the car for a high price . They made me purchase the warranty which I found out was an option. They increased my apr from 15% to *****% in an inure I havent even noticed . The price of the car went up high . They did everything so fast that I couldnt track of what was going on . Additional I didnt like the car . I didnt feel safe . The car was too low for me . I couldnt see anything . So I returned the car the next business day. It was a voluntarily repossession. Its been 3 days . I checked my bank . The Honda car dealership charged me for downpayment which I asked them to refund. Since I no longer have the car.

  

  Business Response

  Date: 02/06/2025

  Im sorry to hear that you were not satisfied with your purchase. I want to assure you that your refund check has been issued and is scheduled to be mailed out tomorrow, February 7, 2025.
  
  If you have any further questions or need any additional assistance, please dont hesitate to reach out.

  Thank you,

  ******* ****

  HR Director

  *************************************************************************

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding the purchase of a 2025 Honda Civic Hybrid Sport Touring (Stock Number: SH5200, VIN: *****************), purchased on 12/30/24 after placing a $1,000 deposit on 10/19/24 for another vehicle (Stock Number: SH4622, VIN: *****************). This complaint concerns concealed damage discovered after taking possession of the vehicle.Background:On 10/19/24, I placed a $1,000 deposit on a 2025 Honda Civic (SH4622), confirmed to be in new ****************** was delayed due to recall repairs.From October to December 2024, I was pressured to purchase another vehicle.On 12/30/24, I purchased a replacement vehicle (SH5200), assured it was in the same condition.Discovery of Damage:After purchase, I discovered significant paint chip damage on the drivers door on 1/2/25. This damage was concealed under a foam door protector visible in the vehicles stock photos.Other vehicles on the dealerships website didnt feature foam door protectors.Salesperson **** ******** refused to assist, and General Manager **** ******* only offered 50% repair coverage through an unspecified third-party ********* request for full repair coverage at a professional body shop has been denied.Issues Concealed Damage: Schaumburg Honda failed to disclose pre-existing damage.Misleading Protection: Foam protector hid damage rather than serving as standard protection.Inadequate Resolution: Partial repair offer is unacceptable.Proposed Resolutions:Vehicle Exchange: Replace my vehicle (SH5200) with the original (SH4622) once repairs are completed, plus $1,500 for ******************** and Compensation:Full coverage for professional repair at a shop of my choice.$2,450 for diminished vehicle value.$1,500 for inconvenience and time spent resolving this issue.Supporting Documentation:Photos of the damage.Stock photos showing the foam protector concealing the damage.Stock photos of SH4622 showing no foam protector.Correspondence with Schaumburg Honda.

  

  Business Response

  Date: 02/06/2025

  Thank you for bringing this matter to our attention. We take all customer concerns seriously and appreciate the opportunity to provide clarification regarding this purchase.

  Upon delivery of the 2025 Honda Civic Hybrid Sport Touring (Stock #SH5200, VIN: *****************), the customer personally inspected the vehicle and signed the delivery checklist, confirming its condition at the time of purchase. The paint chip in question is located on the drivers side door and is large enough to be visible when the door is open or closed. Given this, it would have been nearly impossible to miss during the inspection.
  

  As a goodwill gesture, we offered to cover 50% of the repair cost at our facility to help control expenses for the customer. When the customer declined to use our shop, we further offered a $350 reimbursement, allowing them to choose a repair facility of their preference. Despite our efforts to resolve this fairly, the customer is now requesting compensation and vehicle exchange terms that we cannot accommodate.

  It is our firm belief that the vehicle was delivered free of this defect, and we stand by the terms of our goodwill offer. We respectfully reject any additional demands beyond what has already been proposed.

  Thank you,

  **** *******

  General Manager

  *************************************************************************

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22813005
  
  I am rejecting this response because: The business's response does not adequately address the issue of concealed damage and contains misleading and false statements. The dealership claims that I inspected the vehicle and should have noticed the damage, but they fail to acknowledge that the paint chip was concealed beneath a foam door protector, which is clearly visible in their stock photos. They also fail to explain why this foam protector was placed on this specific vehicle when other vehicles in their inventory did not have one. Additionally, their assertion that they offered a repair at their facility is false. They only offered to cover $350 through an unspecified third-party shop that is not a Honda-certified repair facility and refused to provide contact details for this shop, preventing me from verifying the quality of their work. This lack of transparency raises serious concerns about the legitimacy of their proposed repair solution.

  
  Furthermore, the dealerships response disregards the fact that the damage could not have been caused by me. After purchasing the vehicle, I drove it directly home, where it remained parked in my garage for 2 days until I noticed the damage and immediately contacted the dealership. Given this, it is impossible for me to have caused the damage, as I did not have any incidents that could have resulted in a paint chip. The damage is primarily visible only when the door is open, making it reasonable that I did not notice it during the inspection. Instead of addressing these concerns, the dealership continues to dismiss my claim and offer only a partial resolution that does not fully cover the necessary professional repair.

  
  I am requesting that Schaumburg Honda cover at least 50% of the repair cost at a Honda-certified repair facility of my choice, totaling $751.27, which is half of the quoted repair amount of $1,502.54. This request is fair given that the damage was present before delivery, was concealed at the time of purchase, and was not caused by me. I have attached the repair estimate for reference and expect the dealership to act in good faith to resolve this matter appropriately.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 19th i took my Vehicle to Honda for a complimentary oil change since i purchased the vehicle in late July from them and they had assured me that the car was just maintained before i purchased. within the next few days i noticed oil spots on my parking spot and decided to call the dealership and advise. they told me to come in and have the vehicle inspected. I spent another 2 hours there for them to advise that a wrong piece was used. When i spoke with the manager a few days later to voice my frustration and advise i wanted to be compensated for my time and gas wasted having to go back for an error caused by their negligence the manager stated he could offer another "free" oil change and to come clean the oil spill from my home. that was not an option since i told him at this point i no longer trust their work and would be willing to have them pay for my next oil change at a shop of my choice. he declined to work with me and declined to pass me to another supervisor to get a resolution for this. had i not realized the oil spill from their negligence as soon as i did there could have been serious damages to my car.

  

  Business Response

  Date: 11/18/2024

  Thank you for bringing your concerns to our attention. We sincerely value your feedback and the opportunity to address any issues that may arise.
  
  Regarding your recent experience, I wanted to confirm that Honda corrected the oil leak on your vehicle and thoroughly cleaned it to remove any residual oil. To address your concerns about potential oil stains at your home, The Service Manager, ****, offered to send a ****** to clean the area where the vehicle had been parked. Additionally, extended an offer of a complimentary oil change, valued at approximately $100, to acknowledge the inconvenience you faced.
  
  While we understand that you chose not to accept these offers, please know that we remain committed to providing excellent service and solutions. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to our Service Director, **** ****** at ************ or ****************************************** or General Manager, **** ******* at ************ or *************************************************************************.

  Thank you,
  ******* ****

  HR Director

  *************************************************************************

  Customer Answer

  Date: 12/04/2024

  Complaint: 22530298
  
  I am rejecting this response because: yes that is correct the sales manager did reach out to try and fix the solution. What he failed to mention is that when my fianc advised him that we would like the oil spill cleaned up at a time that he was gone the sales manager refused. he was only willing to go at a time that was convenient for him. we already don't trust their work based on the neglect they showed when doing the 1st oil change so I don't think asking to be present to assure the work is done is asking too much. 2nd as far as the oil change credit they offered, we purchased the car there and they started that right before we purchased the vehicle they did an oil change, why wasn't the issue addressed then, then when we called bc we noticed the car was low on oil even after they claimed they had just done service we left with an oil leak. so no we do not want an oil change done there anymore. we wasted time and gas driving there. we are looking for the oil spill to be cleaned when we are home and compensation for our time and gas having to return due to their negligence on the oil change originally taken in.
  
  Sincerely,
  
  Valentine **********

  

  Business Response

  Date: 12/27/2024

  Regarding your recent experience, I wanted to confirm that Honda corrected the oil leak on your vehicle and thoroughly cleaned it to remove any residual oil. To address your concerns about potential oil stains at your home, The Service Manager, ****, offered to send a ****** to clean the area where the vehicle had been parked. Additionally, extended an offer of a complimentary oil change, valued at approximately $100, to acknowledge the inconvenience you faced.
  
  While we understand that you chose not to accept these offers, please know that we remain committed to providing excellent service and solutions. Should you change your mind and want for us to correct, please reach out to our Service Director, **** ****** at ************ or ****************************************** or General Manager, **** ******* at ************ or *************************************************************************.

  Thank you,

  ******* ****

  HR Director

  *************************************************************************

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22530298
  
  I am rejecting this response because: as I stated previously the oil clean up was offered but only at a time where I would not have been home to verify that the work was actually done and cleaned up correctly. as for the complimentary oil change, why would I take my car back a 3rd time after they messed up the 1st time and tried blaming me and laughing at me bc I was lucky I caught it in time before my engine messed up. the lack  professionalism from both the service advisor i worked with and the manager have made me never want to bring my car back. 
  
  Sincerely,
  
  Valentine **********

• Initial Complaint

  Date:10/13/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to lease a car from the Honda dealer in Schaumburg Illinois, finance manager did everything electronically, went through contract, i initial my name on contract the contract information was sent to my email address, they gave the car, the next when opened the email, i notice insurance added for 1440 dollars that was not shown to me or even ask me if wanted to purchase, i immediately went back to the dealer, to no avail the finance agent is a scammer that was trying to force extras on the car for me to buy, Im sure he added the 1440 after i left the dealer, thank you. 

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2nd, I took my car into the dealership to get my suspension looked at. I told them that a family friend had installed it, but I wanted to make sure it was installed correctly. In addition, I told them I was hearing a clunking noise when I drove the car and wanted to see if it was related. I paid a $180 diagnostic fee for this. Later that day during a phone call, I was told by the service adviser, *********************************, that whoever did the suspension install did a 'great job' and installed it correctly. However, I was told the outer tie rods were blown/leaking and needed to be replaced. I was quoted $692.99 for the tie rods, $139.95 for alignment, and $157 for power steering exchange. I was told the $180 diagnostic could be applied towards this. Fast forward to July 16 when I agreed to let them service my car for these 3 related services. Towards the end of the job, ******* called me on the phone to let me know my car was almost ready. However, he said the technician/s noticed that "some" of the bolts were loose from the suspension. They couldn't say how many were loose. "At least 1," he said! He then quoted me an additional $398 to have them tighten x *** bolts. I then asked why the bolt/s being loose were not caught during the original diagnostic inspection from July 2nd. I was told "checking bolts were NOT part of a diagnostic for the suspension!" Yes, so even though they told me the suspension was installed correctly, and that the person who did it did a 'great job,' they apparently missed this or didn't check it....then lied about it. This is negligence and fraud. I then called another dealership to ask them if checking the bolts were part of a suspension diagnostic, and they said it was. Furthermore, the tie rods/alignment/power steering flush was done poorly, and my car's steering is very stiff and doesn't drive right. And, they of course left the bolts loose because I refused to pay for it. I'm requesting a full refund of $989.94 paid for these services.

  

  Business Response

  Date: 08/02/2024

   I apologize for the inconvenience. The initial diagnosis we found tie rod ends loose and blown out. Our technician did specify in the video that there may be more, but needed to start with the most obvious items that were bad.  Upon replacing the tie rod ends and doing a subsequent test drive we found loose suspension components that were installed by a third party.  We are in contact with customer to bring the vehicle back in to attempt to tighten the bolts that were left loose by the third party. If you have any questions, please reach out to our Service Manager, *********************, and he will be happy to assist you.

  Thank you,

  ***********************

  HR Director

  ***************************

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22006921
  
  I am rejecting this response because:

  Business states: "Our technician did specify in the video that there may be more, but needed to start with the most obvious items that were bad." ~ This is completely, and utterly, untrue. What video are you even talking about? I was told after the $180 diagnostic that the suspension was installed very well by the 3rd party and whomever did it did 'a great job.' This was told to me during a phone call with ******* on July 2nd. He said the tierods were needing to be replaced but that everything else looked good. I can prove this through my cell phone carrier's call transcript. Never did anyone ever say something about 'there may be more but needing to start with most obvious.' This is 100% fabrication and lies. 

  In recent weeks, I took my car to another car service shop to have the bolts tightened already. This job is now complete. I could not take my car back to Schaumburg Honda, due to lack of trust. The other repair shop said it was 'hard to believe anyone could miss this on a diagnostic of the suspension because the control arms were so loose that you could visibly move the parts back and forth.' I have a video from the car service shop that demonstrates this. I'm asking Schaumburg Honda to credit me back $398, which was the quoted cost of tightening these bolts that were missed, due to negligence, on their part during the diagnostic that I paid $180 for. If I hadn't have taken my car back in for the tierod repair (or if there was no other repairs), I would have NEVER known the bolts were so loose, causing a very dangerous situation for my car, especially long-term. Driving with a loose suspension is NOT SAFE, and despite paying $180 to have them check the 3rd party installation, they missed a fairly obvious problem. So obvious that Schaumburg Honda noticed the problem incidently when fixing the tierods but not when doing a diagnostic of the suspension itself!

  I am no longer asking for a complete refund of funds back becauseI can confirm that the tierods were installed correctly, after paying for ANOTHER diagnostic from the other repair shop. However, I'm asking for a credit of $398 back. This was the quoted cost of tightening the bolts by Schaumburg Honda. An issue that they missed due to negligence, and to this day, have not owned up to. They continue to stick to the story that "checking bolts for tightness" is not part of a suspension diagnostic. Yes, you heard correctly! If your suspension falls off and comes apart, then oh well. Not part of the diagnostic! To confirm that "checking suspension for tightness" is part of a routine diagnosis, I called 2 other Honda dealerships in the Chicagoland Area and 2 non Honda dealerships. All 4 places agreed that it would be an essential part to checking that a 3rd party suspension install was, in fact, installed correctly. 

  I'd like Schaumburg Honda to own up to their negligence of missing the loose control arms/suspension during their diagnostic on July 2, and credit back the cost of the bolts work, which they quoted $398. This would be the most fair resolution at this stage.

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/08/2024

  I apologize that you are not fully satisfied with your recent experience. Please be informed that Schaumburg Honda will be sending you a refund of $360.
  If you have any further questions or concerns, please don't hesitate to reach out. Thank you for your understanding.

  Thank you,
  ***********************

  HR Director

  *******************************************

  Customer Answer

  Date: 08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I will be awaiting the $360 credit promised by Schaumburg Honda. I am presuming that this will: either be credited back to my card that was charged, or that a check will be mailed.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 19, 2024 my husband and I purchased a 2024 Honda CRV for $41 K. It is May 15, 2024 and our temporary license plates are going to expire on May 19, 2024. We have been endlessly contacting Schaumburg Honda in order to track down the necessary paperwork we need for the Title and Registration process. We have been unable to register our car in the State of *******. We have sent emails and left voicemails with and have not received resolution yet. We have had to pay to have documents notarized and shipped next day. They did not send out our paperwork to title service until April 17, 2024. When we finally heard back form the dealership on May 13, 2024 they informed us it was the title service's fault because they are training new people. They have advised us we will likely need to attempt to get another temporary plate while they are tracking down the "issue". At this time as of May 19, 2024 we will no longer be able to drive the vehicle we purchased from Schaumburg Honda dealership due to their incompetence to deliver to us the paperwork needed for title and registration. They had 90 days. We recently purchased another vehicle after the Honda CRV from another dealership in ******** and had no issues. We received paperwork within one month and already have the plates on that vehicle. Do purchase a vehicle from this dealership as you will likely be unable to drive the vehicle due to their complete lack of competence when it comes to title and registration papework.

  

  Business Response

  Date: 05/22/2024

  Good afternoon,
  
  I spoke with the customer on May 15, 2024, and they seem satisfied with our current efforts. We correctly sent the paperwork to REGUSA, but they were slow in processing it. Subsequently, Indiana introduced a new form, causing further delays that REGUSA was unaware of. Currently, the documents are at the Indiana ***, awaiting processing, and there are no further missing paperwork issues that we are aware of at this time.
  
  We have contacted the *** to extend the customers temporary drive-away permit in *******. Unfortunately, they informed us that a title must be issued to extend the temporary drive-away permit. This seems illogical, as a title issuance would render the temporary permit unnecessary since plates are issued simultaneously.
  
  I have assured the customers that we will continue to follow up and make phone calls to expedite their service. However, they understand that we have no leverage to accelerate the process with the Indiana ***. As of the last communication at 6:00 PM May 15, 2024, they are happy with our efforts. I also informed them that should they receive a ticket for expired registration, Schaumburg Honda will cover all fees associated with the ticket.

  Should you have any questions, please reach out to ***********************, General Manager, at ************.

  Thank you,

  ***********************

  General Manager

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My rear windshield shattered on January 15, 2024 on my new 2023 Honda HRV. After contacting the Schaumburg Honda dealership and ******** Honda support line, I was instructed to bring my car in to be inspected. Upon this inspection, the service techs determined the cause of the broken glass was a manufacturing defect and that my warranty would cover the amount due to replace the glass. They then taped trash bags to my back windshield and gave me my car back, claiming for it to be still drivable. I then asked if there was anyway they can give me a loaner for the time being until the parts are received in as it has been very cold with the ******* winter and my back windshield has a giant hole in it. The service tech ***************************** then called me and said I was added to a waitlist as they currently did not have any more loaners to give out. I then asked ******** Honda if they could help secure a loaner/ rental and they explained that this department is solely at the dealerships discretion. I then called back to the service department and talked with a lady that said they would move me up to the top of the wait list. Then, ******* called me back and explained to me that it was there policy that they can not provide a loaner or help me secure a rental car until all parts were received in, and my car was still drivable. The parts were on back order until 2/26/24. After questioning why I was told differently to begin, they double down and said they could not help until the parts are in. I then asked to speak to the ****************** manager, *********************, and he explained that they could not incur or justify an expense like that for that long of a period. I then asked what solution they would have for me, as I do not believe that the car is drivable in the condition they gave it to me. He then explained he did not have a resolution for me at this time, besides waiting for the parts to come in. Since this discussion, the lead time for the parts has extended to 3/16/24 and I have felt like I am getting the run- around from both ******** Honda and the Schaumburg Dealership. I am still making car payments, and not driving my car as it is missing a back windshield in the middle of winter. Please help get me a guarantee that Honda will reimburse me for a rental car to avoid me paying for this inconvenience, caused by the manufacture, out of my own pocket.

  

  Business Response

  Date: 02/15/2024

  I sincerely apologize for the delay in the delivery of the parts for your vehicle. We understand the inconvenience this has caused you, and we appreciate your patience as we work to resolve this matter.
  
  After thorough investigation, we have identified that the delay is due to an issue with American Honda Motors. Our Service Team Leader, *********************, has been proactive in addressing this concern. He has already contacted our Honda representative, who, in turn, recommended that you reach out to American Honda's customer assistance line at ************. Calling this number will help expedite the order of the necessary glass for your vehicle.
  
  Furthermore, ********************* will personally follow up with the Honda representative to inquire about any updates on the delivery schedule. I want to assure you that your order is already on the highest level of priority within our ordering system, and we are doing everything possible to expedite the process.
  
  We understand the importance of resolving this matter promptly, and we genuinely appreciate your understanding and cooperation as we navigate through this situation. Our goal is to provide you with the excellent service you deserve, and we are committed to resolving this issue as quickly as possible.
  
  If you have any questions or concerns, please feel free to reach out to me directly or contact our Service Team Leader, *********************, who is dedicated to assisting you throughout this process.
  
  Once again, we apologize for any inconvenience this delay may have caused, and we appreciate your understanding and cooperation in this matter.

  Thank you,
  ***********************

  HR Director

  *******************************************

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21284479
  
  I am rejecting this response because: it does not provide me a solution until the parts come in. Honda **************** recommended I continue trying to work with the Dealership and closed my case I had open with them. Both parties are telling me the other can help but they are not. I just do not agree that the car is drivable and still safe or comfortable to use, I do not see how you can claim a missing windshield caused by a manufacturing problem in wintery conditions is okay.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my 2020 ***** blazer for a used Cadillac. The Schaumburg Honda took my truck in trade, and was rolling the loan on the Blazer into the loan for the Cadillac. The loan for the ***** Blazer is from Educators credit union in ****** **. The Schaumburg Honda never paid the loan for the ***** blazer off. Now I have too make loan payments to Educators credit union on the ***** Blazer that I no longer own. The truck was traded in Dec 12,2023. I also had to make loan payments on the Cadillac. Educators credit union is also charging me a late fee,and has my truck loan listed as a non payment.

  

  Business Response

  Date: 02/15/2024

  I apologize for the delay in your lienholder receiving your payoff check from Schaumburg Honda.

  The original payoff check was issued to ********************** and dispatched via *** for overnight delivery on January 4, ****. Unfortunately, we encountered an unexpected delay in the *** service, resulting in the check being in limbo. I understand the inconvenience this must have caused, and I sincerely apologize for any frustration it may have brought.
  
  In response to this issue, we took prompt action and issued a replacement check, including the payoff difference, on January 24, ****. This replacement check was also sent via *** for overnight delivery. I am pleased to inform you that the check has successfully cleared the bank on January 29, ****.
  
  To provide further reassurance, I have attached a copy of the canceled check for your reference. Please review the attached document, and if you have any questions or concerns, feel free to reach out to us at ************.
  
  Once again, I apologize for any inconvenience this delay may have caused. We greatly appreciate your understanding and patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.
  
  Thank you for your cooperation, and we appreciate your continued trust in Schaumburg Honda.

  Thank you,
  ***********************

  HR Director

  *******************************************

  Customer Answer

  Date: 02/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2016 me and wife purchase a new Honda Odyssey. We also purchased an extended warranty for ten years ******* miles **** month the engine light came on. Immediately took the vehicle to the dealer Next day I was told the vehicle needed piston rings. This vehicle always was serviced at the dealer and has never been abused The vehicle only has ****** miles I was told the extended warranty didnt cover this repair since nothing was broken but had carbon buildup on piston number 3 The internet is loaded with complaints on this issue My out of pocket cost was $1900.00 This is a manufacturing problem. I never heard of replacing piston rings on a ****** mile motor I would like to get my money back