Complaints

• Initial Complaint

  01/23/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I financed a car with this company. I put a downpayment. The next day I realized this place sold me the car for a high price . They made me purchase the warranty which I found out was an option. They increased my apr from 15% to *****% in an inure I havent even noticed . The price of the car went up high . They did everything so fast that I couldnt track of what was going on . Additional I didnt like the car . I didnt feel safe . The car was too low for me . I couldnt see anything . So I returned the car the next business day. It was a voluntarily repossession. Its been 3 days . I checked my bank . The Honda car dealership charged me for downpayment which I asked them to refund. Since I no longer have the car.

  

  Business response

  02/06/2025

  Im sorry to hear that you were not satisfied with your purchase. I want to assure you that your refund check has been issued and is scheduled to be mailed out tomorrow, February 7, 2025.
  
  If you have any further questions or need any additional assistance, please dont hesitate to reach out.

  Thank you,

  ******* ****

  HR Director

  *************************************************************************

• Initial Complaint

  11/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 19th i took my Vehicle to Honda for a complimentary oil change since i purchased the vehicle in late July from them and they had assured me that the car was just maintained before i purchased. within the next few days i noticed oil spots on my parking spot and decided to call the dealership and advise. they told me to come in and have the vehicle inspected. I spent another 2 hours there for them to advise that a wrong piece was used. When i spoke with the manager a few days later to voice my frustration and advise i wanted to be compensated for my time and gas wasted having to go back for an error caused by their negligence the manager stated he could offer another "free" oil change and to come clean the oil spill from my home. that was not an option since i told him at this point i no longer trust their work and would be willing to have them pay for my next oil change at a shop of my choice. he declined to work with me and declined to pass me to another supervisor to get a resolution for this. had i not realized the oil spill from their negligence as soon as i did there could have been serious damages to my car.

  

  Business response

  11/18/2024

  Thank you for bringing your concerns to our attention. We sincerely value your feedback and the opportunity to address any issues that may arise.
  
  Regarding your recent experience, I wanted to confirm that Honda corrected the oil leak on your vehicle and thoroughly cleaned it to remove any residual oil. To address your concerns about potential oil stains at your home, The Service Manager, ****, offered to send a ****** to clean the area where the vehicle had been parked. Additionally, extended an offer of a complimentary oil change, valued at approximately $100, to acknowledge the inconvenience you faced.
  
  While we understand that you chose not to accept these offers, please know that we remain committed to providing excellent service and solutions. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to our Service Director, **** ****** at ************ or ****************************************** or General Manager, **** ******* at ************ or *************************************************************************.

  Thank you,
  ******* ****

  HR Director

  *************************************************************************

  Customer response

  12/04/2024

  Complaint: 22530298
  
  I am rejecting this response because: yes that is correct the sales manager did reach out to try and fix the solution. What he failed to mention is that when my fianc advised him that we would like the oil spill cleaned up at a time that he was gone the sales manager refused. he was only willing to go at a time that was convenient for him. we already don't trust their work based on the neglect they showed when doing the 1st oil change so I don't think asking to be present to assure the work is done is asking too much. 2nd as far as the oil change credit they offered, we purchased the car there and they started that right before we purchased the vehicle they did an oil change, why wasn't the issue addressed then, then when we called bc we noticed the car was low on oil even after they claimed they had just done service we left with an oil leak. so no we do not want an oil change done there anymore. we wasted time and gas driving there. we are looking for the oil spill to be cleaned when we are home and compensation for our time and gas having to return due to their negligence on the oil change originally taken in.
  
  Sincerely,
  
  Valentine **********

  

  Business response

  12/27/2024

  Regarding your recent experience, I wanted to confirm that Honda corrected the oil leak on your vehicle and thoroughly cleaned it to remove any residual oil. To address your concerns about potential oil stains at your home, The Service Manager, ****, offered to send a ****** to clean the area where the vehicle had been parked. Additionally, extended an offer of a complimentary oil change, valued at approximately $100, to acknowledge the inconvenience you faced.
  
  While we understand that you chose not to accept these offers, please know that we remain committed to providing excellent service and solutions. Should you change your mind and want for us to correct, please reach out to our Service Director, **** ****** at ************ or ****************************************** or General Manager, **** ******* at ************ or *************************************************************************.

  Thank you,

  ******* ****

  HR Director

  *************************************************************************

  Customer response

  01/02/2025

   
  Complaint: 22530298
  
  I am rejecting this response because: as I stated previously the oil clean up was offered but only at a time where I would not have been home to verify that the work was actually done and cleaned up correctly. as for the complimentary oil change, why would I take my car back a 3rd time after they messed up the 1st time and tried blaming me and laughing at me bc I was lucky I caught it in time before my engine messed up. the lack  professionalism from both the service advisor i worked with and the manager have made me never want to bring my car back. 
  
  Sincerely,
  
  Valentine **********

• Initial Complaint

  10/13/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Went to lease a car from the Honda dealer in Schaumburg Illinois, finance manager did everything electronically, went through contract, i initial my name on contract the contract information was sent to my email address, they gave the car, the next when opened the email, i notice insurance added for 1440 dollars that was not shown to me or even ask me if wanted to purchase, i immediately went back to the dealer, to no avail the finance agent is a scammer that was trying to force extras on the car for me to buy, Im sure he added the 1440 after i left the dealer, thank you. 

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 2nd, I took my car into the dealership to get my suspension looked at. I told them that a family friend had installed it, but I wanted to make sure it was installed correctly. In addition, I told them I was hearing a clunking noise when I drove the car and wanted to see if it was related. I paid a $180 diagnostic fee for this. Later that day during a phone call, I was told by the service adviser, *********************************, that whoever did the suspension install did a 'great job' and installed it correctly. However, I was told the outer tie rods were blown/leaking and needed to be replaced. I was quoted $692.99 for the tie rods, $139.95 for alignment, and $157 for power steering exchange. I was told the $180 diagnostic could be applied towards this. Fast forward to July 16 when I agreed to let them service my car for these 3 related services. Towards the end of the job, ******* called me on the phone to let me know my car was almost ready. However, he said the technician/s noticed that "some" of the bolts were loose from the suspension. They couldn't say how many were loose. "At least 1," he said! He then quoted me an additional $398 to have them tighten x *** bolts. I then asked why the bolt/s being loose were not caught during the original diagnostic inspection from July 2nd. I was told "checking bolts were NOT part of a diagnostic for the suspension!" Yes, so even though they told me the suspension was installed correctly, and that the person who did it did a 'great job,' they apparently missed this or didn't check it....then lied about it. This is negligence and fraud. I then called another dealership to ask them if checking the bolts were part of a suspension diagnostic, and they said it was. Furthermore, the tie rods/alignment/power steering flush was done poorly, and my car's steering is very stiff and doesn't drive right. And, they of course left the bolts loose because I refused to pay for it. I'm requesting a full refund of $989.94 paid for these services.

  

  Business response

  08/02/2024

   I apologize for the inconvenience. The initial diagnosis we found tie rod ends loose and blown out. Our technician did specify in the video that there may be more, but needed to start with the most obvious items that were bad.  Upon replacing the tie rod ends and doing a subsequent test drive we found loose suspension components that were installed by a third party.  We are in contact with customer to bring the vehicle back in to attempt to tighten the bolts that were left loose by the third party. If you have any questions, please reach out to our Service Manager, *********************, and he will be happy to assist you.

  Thank you,

  ***********************

  HR Director

  ***************************

  Customer response

  08/05/2024

   
  Complaint: 22006921
  
  I am rejecting this response because:

  Business states: "Our technician did specify in the video that there may be more, but needed to start with the most obvious items that were bad." ~ This is completely, and utterly, untrue. What video are you even talking about? I was told after the $180 diagnostic that the suspension was installed very well by the 3rd party and whomever did it did 'a great job.' This was told to me during a phone call with ******* on July 2nd. He said the tierods were needing to be replaced but that everything else looked good. I can prove this through my cell phone carrier's call transcript. Never did anyone ever say something about 'there may be more but needing to start with most obvious.' This is 100% fabrication and lies. 

  In recent weeks, I took my car to another car service shop to have the bolts tightened already. This job is now complete. I could not take my car back to Schaumburg Honda, due to lack of trust. The other repair shop said it was 'hard to believe anyone could miss this on a diagnostic of the suspension because the control arms were so loose that you could visibly move the parts back and forth.' I have a video from the car service shop that demonstrates this. I'm asking Schaumburg Honda to credit me back $398, which was the quoted cost of tightening these bolts that were missed, due to negligence, on their part during the diagnostic that I paid $180 for. If I hadn't have taken my car back in for the tierod repair (or if there was no other repairs), I would have NEVER known the bolts were so loose, causing a very dangerous situation for my car, especially long-term. Driving with a loose suspension is NOT SAFE, and despite paying $180 to have them check the 3rd party installation, they missed a fairly obvious problem. So obvious that Schaumburg Honda noticed the problem incidently when fixing the tierods but not when doing a diagnostic of the suspension itself!

  I am no longer asking for a complete refund of funds back becauseI can confirm that the tierods were installed correctly, after paying for ANOTHER diagnostic from the other repair shop. However, I'm asking for a credit of $398 back. This was the quoted cost of tightening the bolts by Schaumburg Honda. An issue that they missed due to negligence, and to this day, have not owned up to. They continue to stick to the story that "checking bolts for tightness" is not part of a suspension diagnostic. Yes, you heard correctly! If your suspension falls off and comes apart, then oh well. Not part of the diagnostic! To confirm that "checking suspension for tightness" is part of a routine diagnosis, I called 2 other Honda dealerships in the Chicagoland Area and 2 non Honda dealerships. All 4 places agreed that it would be an essential part to checking that a 3rd party suspension install was, in fact, installed correctly. 

  I'd like Schaumburg Honda to own up to their negligence of missing the loose control arms/suspension during their diagnostic on July 2, and credit back the cost of the bolts work, which they quoted $398. This would be the most fair resolution at this stage.

  
  
  Sincerely,
  
  *********************

  

  Business response

  08/08/2024

  I apologize that you are not fully satisfied with your recent experience. Please be informed that Schaumburg Honda will be sending you a refund of $360.
  If you have any further questions or concerns, please don't hesitate to reach out. Thank you for your understanding.

  Thank you,
  ***********************

  HR Director

  *******************************************

  Customer response

  08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I will be awaiting the $360 credit promised by Schaumburg Honda. I am presuming that this will: either be credited back to my card that was charged, or that a check will be mailed.

  
  Sincerely,
  
  *********************

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February 19, 2024 my husband and I purchased a 2024 Honda CRV for $41 K. It is May 15, 2024 and our temporary license plates are going to expire on May 19, 2024. We have been endlessly contacting Schaumburg Honda in order to track down the necessary paperwork we need for the Title and Registration process. We have been unable to register our car in the State of *******. We have sent emails and left voicemails with and have not received resolution yet. We have had to pay to have documents notarized and shipped next day. They did not send out our paperwork to title service until April 17, 2024. When we finally heard back form the dealership on May 13, 2024 they informed us it was the title service's fault because they are training new people. They have advised us we will likely need to attempt to get another temporary plate while they are tracking down the "issue". At this time as of May 19, 2024 we will no longer be able to drive the vehicle we purchased from Schaumburg Honda dealership due to their incompetence to deliver to us the paperwork needed for title and registration. They had 90 days. We recently purchased another vehicle after the Honda CRV from another dealership in ******** and had no issues. We received paperwork within one month and already have the plates on that vehicle. Do purchase a vehicle from this dealership as you will likely be unable to drive the vehicle due to their complete lack of competence when it comes to title and registration papework.

  

  Business response

  05/22/2024

  Good afternoon,
  
  I spoke with the customer on May 15, 2024, and they seem satisfied with our current efforts. We correctly sent the paperwork to REGUSA, but they were slow in processing it. Subsequently, Indiana introduced a new form, causing further delays that REGUSA was unaware of. Currently, the documents are at the Indiana ***, awaiting processing, and there are no further missing paperwork issues that we are aware of at this time.
  
  We have contacted the *** to extend the customers temporary drive-away permit in *******. Unfortunately, they informed us that a title must be issued to extend the temporary drive-away permit. This seems illogical, as a title issuance would render the temporary permit unnecessary since plates are issued simultaneously.
  
  I have assured the customers that we will continue to follow up and make phone calls to expedite their service. However, they understand that we have no leverage to accelerate the process with the Indiana ***. As of the last communication at 6:00 PM May 15, 2024, they are happy with our efforts. I also informed them that should they receive a ticket for expired registration, Schaumburg Honda will cover all fees associated with the ticket.

  Should you have any questions, please reach out to ***********************, General Manager, at ************.

  Thank you,

  ***********************

  General Manager

• Initial Complaint

  02/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My rear windshield shattered on January 15, 2024 on my new 2023 Honda HRV. After contacting the Schaumburg Honda dealership and ******** Honda support line, I was instructed to bring my car in to be inspected. Upon this inspection, the service techs determined the cause of the broken glass was a manufacturing defect and that my warranty would cover the amount due to replace the glass. They then taped trash bags to my back windshield and gave me my car back, claiming for it to be still drivable. I then asked if there was anyway they can give me a loaner for the time being until the parts are received in as it has been very cold with the ******* winter and my back windshield has a giant hole in it. The service tech ***************************** then called me and said I was added to a waitlist as they currently did not have any more loaners to give out. I then asked ******** Honda if they could help secure a loaner/ rental and they explained that this department is solely at the dealerships discretion. I then called back to the service department and talked with a lady that said they would move me up to the top of the wait list. Then, ******* called me back and explained to me that it was there policy that they can not provide a loaner or help me secure a rental car until all parts were received in, and my car was still drivable. The parts were on back order until 2/26/24. After questioning why I was told differently to begin, they double down and said they could not help until the parts are in. I then asked to speak to the ****************** manager, *********************, and he explained that they could not incur or justify an expense like that for that long of a period. I then asked what solution they would have for me, as I do not believe that the car is drivable in the condition they gave it to me. He then explained he did not have a resolution for me at this time, besides waiting for the parts to come in. Since this discussion, the lead time for the parts has extended to 3/16/24 and I have felt like I am getting the run- around from both ******** Honda and the Schaumburg Dealership. I am still making car payments, and not driving my car as it is missing a back windshield in the middle of winter. Please help get me a guarantee that Honda will reimburse me for a rental car to avoid me paying for this inconvenience, caused by the manufacture, out of my own pocket.

  

  Business response

  02/15/2024

  I sincerely apologize for the delay in the delivery of the parts for your vehicle. We understand the inconvenience this has caused you, and we appreciate your patience as we work to resolve this matter.
  
  After thorough investigation, we have identified that the delay is due to an issue with American Honda Motors. Our Service Team Leader, *********************, has been proactive in addressing this concern. He has already contacted our Honda representative, who, in turn, recommended that you reach out to American Honda's customer assistance line at ************. Calling this number will help expedite the order of the necessary glass for your vehicle.
  
  Furthermore, ********************* will personally follow up with the Honda representative to inquire about any updates on the delivery schedule. I want to assure you that your order is already on the highest level of priority within our ordering system, and we are doing everything possible to expedite the process.
  
  We understand the importance of resolving this matter promptly, and we genuinely appreciate your understanding and cooperation as we navigate through this situation. Our goal is to provide you with the excellent service you deserve, and we are committed to resolving this issue as quickly as possible.
  
  If you have any questions or concerns, please feel free to reach out to me directly or contact our Service Team Leader, *********************, who is dedicated to assisting you throughout this process.
  
  Once again, we apologize for any inconvenience this delay may have caused, and we appreciate your understanding and cooperation in this matter.

  Thank you,
  ***********************

  HR Director

  *******************************************

  Customer response

  02/20/2024

   
  Complaint: 21284479
  
  I am rejecting this response because: it does not provide me a solution until the parts come in. Honda **************** recommended I continue trying to work with the Dealership and closed my case I had open with them. Both parties are telling me the other can help but they are not. I just do not agree that the car is drivable and still safe or comfortable to use, I do not see how you can claim a missing windshield caused by a manufacturing problem in wintery conditions is okay.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I traded in my 2020 ***** blazer for a used Cadillac. The Schaumburg Honda took my truck in trade, and was rolling the loan on the Blazer into the loan for the Cadillac. The loan for the ***** Blazer is from Educators credit union in ****** **. The Schaumburg Honda never paid the loan for the ***** blazer off. Now I have too make loan payments to Educators credit union on the ***** Blazer that I no longer own. The truck was traded in Dec 12,2023. I also had to make loan payments on the Cadillac. Educators credit union is also charging me a late fee,and has my truck loan listed as a non payment.

  

  Business response

  02/15/2024

  I apologize for the delay in your lienholder receiving your payoff check from Schaumburg Honda.

  The original payoff check was issued to ********************** and dispatched via *** for overnight delivery on January 4, ****. Unfortunately, we encountered an unexpected delay in the *** service, resulting in the check being in limbo. I understand the inconvenience this must have caused, and I sincerely apologize for any frustration it may have brought.
  
  In response to this issue, we took prompt action and issued a replacement check, including the payoff difference, on January 24, ****. This replacement check was also sent via *** for overnight delivery. I am pleased to inform you that the check has successfully cleared the bank on January 29, ****.
  
  To provide further reassurance, I have attached a copy of the canceled check for your reference. Please review the attached document, and if you have any questions or concerns, feel free to reach out to us at ************.
  
  Once again, I apologize for any inconvenience this delay may have caused. We greatly appreciate your understanding and patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.
  
  Thank you for your cooperation, and we appreciate your continued trust in Schaumburg Honda.

  Thank you,
  ***********************

  HR Director

  *******************************************

  Customer response

  02/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 2016 me and wife purchase a new Honda Odyssey. We also purchased an extended warranty for ten years ******* miles **** month the engine light came on. Immediately took the vehicle to the dealer Next day I was told the vehicle needed piston rings. This vehicle always was serviced at the dealer and has never been abused The vehicle only has ****** miles I was told the extended warranty didnt cover this repair since nothing was broken but had carbon buildup on piston number 3 The internet is loaded with complaints on this issue My out of pocket cost was $1900.00 This is a manufacturing problem. I never heard of replacing piston rings on a ****** mile motor I would like to get my money back

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used vehicle from Schaumburg Honda on 8/24/2023. 2013 Acura RDX with ~****** miles I paid for the vehicle by check. No financing. I was told that I would receive the title in the mail, and that the state of ******** DMV is slow on getting titles sent out. I was given a temporary license plate (paper that goes in the rear window) good for 90 days. It is now expired. I have called the dealer seeking the title, and either cannot get a straight answer or even worse, I cannot get a call back. The salesperson is completely useless in solving this matter. I have spoken with two different "sales managers" - one of which said he would look into and follow up. He sent me a text from their "system" to show some good faith that he would be in contact with me. I have never heard back from this individual and he has not responded to my multiple text messages seeking updates. I was able to connect with another sales manager who was kind enough to call me back and inform me that apparently there was some administrative issue, and that it make take another 6-8 weeks, but he wasn't able to explain exactly what the issue was - and said his manager ** ***********************, would call to explain in the next 30 minutes. No surprise, I did not hear from the ** so I called only to be told he left the building. (also note that I did send an email to Rohrman ********** Corporate expressing my disappointment with communication, and seeking assistance. I got an auto response confirming my email was received, but that's all). So at this point, my temporary license plate has expired, and getting straight answer from the dealer seems to be beyond their capabilities. There are a few other details that occurred pre-purchase that seemed to be typical car buying bs but, I tried to look past it and buy the vehicle because I thought it met my needs. Bottom line - I need the title, and at the very least new extended temporary license plate. CAN YOU PLEASE HELP?

  

  Business response

  12/28/2023

  I am writing to provide you with an update on the concerns you raised regarding your recent purchase of the Acura from our dealership.
  
  I want to assure you that your satisfaction is our top priority, and we have taken immediate action to address the issues you brought to our attention. I personally reached out to you earlier and had the opportunity to discuss your concerns in detail. I appreciate your patience and understanding throughout this process.
  
  As part of our commitment to resolving the matter promptly, I am pleased to inform you that a new temporary tag was issued for your vehicle. This temporary tag will ensure that you can continue to drive your Acura without any inconvenience while we finalize the necessary paperwork.
  
  If you have any questions, please reach out to General Manager, *********************** at ************ or *******************************************.

  Thank you,
  ***********************

  HR Director

  *******************************************

  Customer response

  01/05/2024

   
  Complaint: 20940500
  
  I am rejecting this response because:
  
  While I have made some progress in this mater in such that I now have some communication with the General Manager of the dealership, which is appreciated, however, that fact of the matter is that I still do not have the title to the vehicle. The ** explained the reason for all of this, and assured me that it is not my fault - rather an error on the part of the dealership. He told me that the dealership has corrected the error, and had expedited the request for a vehicle title from the state of **. He further explained that even thought the request has been expedited, the state of ** still takes several weeks. Just to reiterate, I purchased this vehicle for cash in August of 2023 and I still do not have a title. Not an ideal experience. 
  

  
  

  
  Sincerely,
  
  *******************************

  

  Business response

  01/24/2024

  I'm sorry for the delay in getting the title for your Acura.  The title was submitted and has been in ***********.  You should be receiving the title soon.  If you have any questions, please reach out to ***********************, General  Manager at ************ or *******************************************.

  Thank you,
  ***********************

  HR Director

  *******************************************

  Customer response

  01/24/2024

   
  Complaint: 20940500
  
  I am rejecting this response because:

  Dear ******************, 

  I appreciate your communication and your efforts to resolve this matter. However, we are now approaching 6 months since the vehicle was purchased, for cash, and still no title. I know you said the state of ** may take "a while" even with your expedited efforts. 

  This BBB process offers me two options: Accept of Reject. While I take pleasure in this process, I cannot Accept your response at this time.

  I check the mail every day hoping to receive the title to the vehicle, and will continue to do so.  Please let me know if there is anything else that can be done to resolve this matter. 

  Sincerely,
  
  *******************************

• Initial Complaint

  11/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a 2018 used November 2 years ago but I have reached out to them on several occasions just this calendar year, wanting them to take back this lemon. The manager originally indicated that if he was the manager when we bought this vehicle it would have never left the lot. When I indicated I want him to buy it back for whatever was left on the payments, another words for the ****** or so open I would eat what Ive used and what I put into the motor on several occasions even with a warranty. The engine at South blew at no fault of my own, then the crappy warrantee they sold us required the dealership find a used engine, which subsequently failed multiple times there after.They slammed me into something I did not want some kind of detail for the paint, when I complained about it they did refund the approx $2000 -in a check, it was but one of their sub standard tactics however This dealership is not the one I took it to for servicing however, so that will be a separate complaint, however, this dealership being Schaumburg was the one who sold me into the crapiest -substandard warrantee, that I in fact asked specifically at time of purchase. If it was a Honda or a knock off brand of a Honda warranty, and they assured me it was Honda. Truth be told I shouldve double checked before I left the dealership, but it did prove to be very counterproductive later, when it came time for filing a claim.Moreover, this is the dealership that sold me the car that a subsequent manager from the purchase admitted it should have never left the lot, and further indicated if he was the manager at the time it would not have been sold.When I checked into the lemon law that he referred to, this case exempt that from being applied, when in fact he absolutely inferred that he was exempt, the car now being mine to pay off.

  

  Business response

  12/27/2023

  Your satisfaction is our top priority, and it has come to our attention that your previous interactions with our dealership did not meet your expectations.
  
  Approximately a year ago, we attempted to assist you in transitioning to a different vehicle. Regrettably, due to credit constraints and challenges related to the trade-in, we were unable to proceed with the change. We understand that this might have been frustrating, and for any inconvenience caused, we extend our heartfelt apologies.
  
  Furthermore, we've noted that you have chosen to service your vehicle elsewhere since your purchase. We value your choice and understand that each customer has unique preferences for maintenance. While we respect your decision, we would like to express our regret if there were any aspects of our service that contributed to your decision to seek service elsewhere.
  
  As a gesture of goodwill, we had refunded the cost of the ****** protection you purchased. We hope this refund serves as a token of our commitment to customer satisfaction and an acknowledgment of any inconvenience you may have experienced.
  
  Should you wish to discuss your experience further, provide feedback, or explore ways in which we can improve your relationship with Schaumburg Honda, we invite you to reach out to our General Manager, ***********************, at ************ or ******************************************** **** is dedicated to addressing customer concerns and ensuring that your experience with Schaumburg Honda aligns with our commitment to excellence.

  Thank you,

  ***********************

  HR Director

  *******************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩