ComplaintsforPaylocity Corporation

• Initial Complaint

  07/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am quite disappointed with Paylocity.I Was really shockedto learn that you made a huge error by setting up my company as a NY-basedcompany when we are an NJ-based company.I submitted all the paperwork to you on time, and during the onboarding process, I confirmed with you guys several times to make sure you have everything you need to set up my company correctly.After all that, you still set up my company Incorrectly as a NY-based company and paid taxes, deducting $ from my account to pay NY state.Then, on April 29, you confirmed that you corrected this on YOUR end, and we should be good.NO ONE EXPLAINED TO ME WHAT YOU GUYS FIXED!You didn'tfix anything; you just notifiedNY state tax that there was an amendment, and that'sit.On July 16, you deducted another $173.68 and $220.77 from my account to pay NJ taxes because of your lack of diligence.I paid two state taxesNY ( when I should never have paid them anything in the first place ) and NJ.Today, I learned that I need to follow up with NY to see if I can get a refund.So, PAYLOCITY DOES NOT TAKE ANY ACCOUNTABILITY FOR THE ***** YOU MADE.I am a small business, and what you have done to me is unprofessional and unethical.Not taking responsibilityfor your error and walking out of it like it's NOT your problem shows you don'tcare about small business.If you didn'tcare, then why would you take my account in the first place?Now, I have to deal with NY state to get my refund, and I don't even know if I will get any refund.Shame on Paylocity for not taking accountability and taking advantage of a small business owner. You guys hurt a small business owner like me by making me pay taxes twice to two different states because you made an error. What is worse is that you guys are walking away from a problem that you caused.How is this okay? How is this fair?

  

  Business response

  07/26/2024

  Hello and afternoon ******, 

  I am sorry to hear the frustration that you and your team have experienced with the set up of your company.  I wanted to reach out and introduce myself and the role that I have to assist.  I am on a team that assists the escalations that reach the higher tier of leadership by bringing in the necessary leadership team members with the goal to get everything resolved.  I will continue to monitor the situation to make sure the needed communication takes place and also, provide additional follow-*** and updates I receive them.

  Regarding this situation, I have already reached out to your assigned service leadership contacts and ask they reach out to you to discuss the set up as soon as possible.  Once they've had a chance to review the information, they will reach out to you to discuss.  I will also be sure to follow up with them for an update.

  Again, apologize for the inconvenience this has been.

   

  Thank you,
  
  *************************
  EOS **************************** Services Support
  ************************************
  ************
  
  

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a Paylocity medical fsa benefit card through Cranston Machinery , it has over $1000 of my money left on it but will not work, after hours on hold I was told Paylocity sent me an email back in may saying it was suspended, the lady I talked to was rude, would not tell me why it was suspended, would not give me her name, , would not let me talk to a supervisor, and hung up on me,

  

  Business response

  07/16/2024

  Hello *****, 

   

  We have escalated this concern with our Spending account team and we will have a expert with this service reach out to you to address this concern with your FSA account. 

   

  Regards, 

• Initial Complaint

  04/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This payroll company thru my employer St ***** took out my State taxes in ** not VA that I live in and on all my paperwork submitted to their online only system. As well as my drivers license info submitted to them is VA. So when filing my taxes I am begin charged ****** which includes a Penalty/interest on wrong state taxes begin taken out. I paid in ****** to WV per my I. Correct W2. I need this information corrected by the payroll company immediately and my money sent to correct state I do live in. As well as going forward my state taxes paid to VA not Wv.

  

  Business response

  04/16/2024

  Hello *****, 

  I am sorry to hear this situation that you are experiencing.  Unfortunately, there are a couple things that I wanted to share with you regarding this situation and getting resolved.

  The first thing I wanted to let you know that unfortunately, due to security protocols, we do not work directly with the employees; only approved contacts that are set up on the client's account.

  The next thing I wanted to share is that this is something that would need to be corrected by a member of your company's payroll team.  If they need additional assistance, then they should reach out to their service account manager at the ********************************** email.

  Please keep in mind, if someone from the client's approved contact list emails or calls in for additional assistance; they will need to be able to provide their company ID so your information can be pulled up and researched.

   

  Thank you in-advance.

   

• Initial Complaint

  04/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have submitted daycare claims the same way for the last 4 years. I was denied several times one final claim from 2023, saying my receipts were not good enough (however I have submitted these SAME style of receipt with the same information all the way through 2023). Now I cannot get the final bit of money that WE have contributed to our own account. There was no relaying of information for this new style of claim that they now want on our receipts so I cannot get that style of a receipt from 2023, only with what I have right now.They have STOLEN money from us that they will not give back.

  

  Business response

  04/12/2024

  Hello, can you please provide the name of the company that you work for?

   

  Thanks,

  Paylocity

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Very rude team based out of **********. They need to rehire their channel managers from **********

  

  Business response

  03/19/2024

  Hello and morning sir, 

  I am sorry to hear the experience that you have had with the the ********** team members?  I wanted to ask if you had any names and/or specific examples of what happened so I can share with the assigned leadership.  

  If this was an experience that took place as a client; can you please provide your company name and I will be sure to reach out to the assigned team and leadership as well.

  Look forward to hearing back soon.

   

  Thank you.

   

   

• Initial Complaint

  02/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On There websites, states that an employee can edit and update their profile information. However, when I login, there is no access point to do that. When I called, they didn't have support for the employee section or any helpful information to help the employee. Everything is client-based. The website is displaying fraudulent information and no support for the employee section.

  

  Business response

  02/29/2024

  Hello and morning *****, 

  Sorry to hear about the frustration you are experiencing and wanted to mention a couple of things.

  1 - Unfortunately, when you called in; the account managers are instructed to only with approved contacts set up by the client for security reasons.  It's not that the Account managers don't want to help, it's that they can't due to company policy and client agreement.

  2 - If you want to send in the company name information that you work for, I can pass it over to the client's assigned service team.  They will then reach out to an approved contact on the account and work with them regarding the information.  Again, any troubleshooting or additional assistance would need to come from an approved contact on the client's account.

  Please send in the necessary information and we would be happy to help; look forward to hearing back soon.

   

• Initial Complaint

  02/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I'm experiencing ongoing issues with Paylocity concerning my HSA account. After losing my card, I contacted them to issue a replacement. Despite closing the old card and promising a new one, it's been three weeks without resolution. Despite multiple calls (six times), they've been unable to process a new card, citing unidentified problems. This situation is urgent as I need access to my funds for medical appointments. I'm at a loss on how to proceed without my card and require immediate assistance.

  

  Business response

  02/26/2024

  Hello, I will have my manager ensure this card has been processed and sent out right away. Thank you.

  Customer response

  03/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received  my card today.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  During our implementation with Paylocity in 2021, the implementation manager was instructed to add a payroll to our records for tax filing and failed to do so. Paylocity accepted the error and fixed the W2's with the ****************************** and made all adjustments. However, in December 2023, we received another tax invoice from the *** for the incorrect filing of the payroll taxes. Apparently, Paylocity corrected the tax issue with the ****************************** but not with the ***. I have reached out to Paylocity to fix the issue and they are not accepting responsibility for the mistake and are trying to now blame it on a previous payroll provider which we did not have. This among MANY other issues are the final straw and we have decided to file this complaint. We have since moved away from Paylocity due to their absolute lack of professionalism and accountability, but still have this open issue that they are stating is not their issue to resolve when it clearly is.

  

  Business response

  02/23/2024

  Hello *********, 

   

  I have reached out to our Leadership over your service team to address this concern with the *** relating to your SSA Adjustment. They will be reaching out to you to help you address this concern. 

  Regards, 

  Customer response

  02/23/2024

   
  Complaint: 21330821
  
  I am rejecting this response because: 

  This is what I am continuously being told by the service team.  See emails attached.  I do not have confidence any longer in that response.  I just would like the *** issue taken care of by Paylocity as soon as you were notified of the issue in January.  Please see attached email chains.
  
  Sincerely,
  
  *************************************

  

  Business response

  02/23/2024

  Hello *********, 

   

  Currently, Our tax team is actively working with the *** to address this issue and file the appropriate documents to correct the issue. one of our tax Specialists had emailed you earlier today at 12:31Pm with an explanation of the resolution that they are actively working on for you. the Subject line of the email is *** Payroll Notice. At this time since we are actively working this issue with the agency and as the specialist specified in her email to you that it will take a few days to recalculate the wages and get the amendment filed she has already set a follow up with you on Wednesday once this process is completed.

   

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Though out the last year the company I work for used Paylocity. I have since been unable to get information from them like paystubs as it was all electronically deposited. I also have an issue with how they calculate federal taxes withheld as I made over $15,000 last year and they only took out $96 in Fed taxes where it should have been over $1,400 withheld. Now I owe the *** over $2000 I wish to receive the amount of $1,400 due to the *** back in order to be able to pay the ***.

  

  Business response

  02/22/2024

  Hello *********,
  
  Thank you for reaching out to Paylocity. Since We are ************************ software provider you would need to reach out to your former employer to address your tax concerns. Based on our client agreements we are unable to address concerns directly for End user. If you are having difficulties contacting your former employer, please provide the name of the company you worked for, and we are happy to attempt to forward your concern to them for them to assist you with your concern. 

• Initial Complaint

  02/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to express my serious concern regarding the disclosure of my nonpublic information to credit bureaus, resulting in inaccuracies on my credit report. This situation has caused me significant financial and emotional distress.As per 15 USC **** Section 602, I affirm my right to financial privacy and expect my information to be treated with confidentiality.Additionally, 15 USC **** Section 604(a)(2) highlights that a consumer reporting agency cannot share account information without my written consent, which I have not provided.I have discovered discrepancies on my credit report originating from CITIZNPAYLOC, adversely impacting my financial well-being. I urgently request the rectification of these inaccuracies.Furthermore, I wish to remind you of 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances.For your reference, my account details are as follows:Account Number: ******************I request a thorough review of my account, immediate correction of credit report inaccuracies, and strict compliance with federal laws governing my information.Failure to address these concerns may lead to legal action. I anticipate your prompt response and resolution.Thank you for your immediate attention to this matter.Sincerely,***********************************

  

  Business response

  02/15/2024

  Hello ***********************************, 

   

  The referenced account is not with **********************, Paylocity is a ************************ system used for companies to handle HR and Payroll needs. The company data that you referenced in your message is for ************** Please contact ************* to address your concern. 

   

  Regards, 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩