Complaints

This profile includes complaints for Paylocity Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paylocity Corporation

  1400 American Ln Schaumburg, IL 60173-5452

  
• 

  Paylocity

  2775 W Navigator Dr Meridian, ID 83642-7590

  
• 

  Paylocity

  49 Russell Street Rochester, NY 14607

  
• 

  Paylocity

  3600 Chamberlain Ln Ste 148 Louisville, KY 40241-1988

  
• 

  Paylocity Corporation

  21 Fadem Road Springfield, NJ 07081

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am formally filing a complaint against Paylocity regarding their mishandling of my payroll taxes and their unfair billing practices. As MANY other former customers have filed formal complaints, I had engaged Paylocity's services with the expectation of professional and accurate payroll and tax management. From the outset, their repeated errors and lack of service have caused significant financial and administrative burdens for my company. After paying an exorbitant amount to set up the account, ********************** failed to set up my account correctly so I had no notice of what would be withdrawn from my payroll account, and which led to overdrawing my bank account. All of their errors have taken an unreasonable amount of time to correct due to their constant failure to respond. All "services" I have received from Paylocity have been paid for. On a recorded video call (that they recorded) with my accountant present, we indicated all the errors and directed the account to be closed and services terminated due to their errors. Even after filing the paperwork for the closure over 30 days ago, I have not received a response. As a matter of fact, I received notice today that Paylocity was still trying to debit my account, despite it being closed. I am requesting that Paylocity take immediate corrective action by: (1) Accepting responsibility for their errors and poor services and closing my account immediately; (2) Ceasing any attempts to debit my account or charge me for services.

  

  Business Response

  Date: 04/15/2025

  Hello ********,

  Thank you again for speaking with me today about your Better Business Bureau complaint. I'm sending this email to recap our conversation and give you a list of my actions to address this concern. You complain that you had requested to close your account over 30 days ago with the Paylocity contacts that you were working with, who were not responsive during your initial attempts to resolve your concerns with being unable to access your account, incorrect billing, and incorrectly set up services.
  
  To address your concerns, I have taken the following actions: I have now researched your account history to find cases associated with your complaint, and I have reached out to the senior leadership of your implementation team handling these concerns at the time of closure. I have requested that you ensure that the account is closed, that any billing attempts are stopped, and that we correct any incorrect billing concerns you may still have. I offered to set up a meeting with the Senior leaders you stated you did not have time for. I have explained that they may need to contact you to make the corrections you requested. I will follow up with you by Friday, 04/18/2025, to provide updates on the actions to address this concern.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a demo with Paylocity and the sales associate went through all details of services for both businesses I was bringing on. He explained the wire transfer for one of my businesses for the first few months to show good standing but that it would be lifted thereafter. We are now on month 4 and Im still wiring funds for payroll. As a business owner who travels, I cannot schedule new business openings and business travel around when I have to wire payroll. As part of my resolution, I offered them a backup bank account to pull from should there be an issue; that was turned down. I offered to put a cc on file that has no limit and that was turned down. How is it that Im offering a resolution to keep my business in flow and they do not seem to want to resolve? My businesses have been in operation for over 15 years, Id say credit worthiness is there. Poor communication, poor business practices, poor customer experience and poor business operations. Paylocitys business practices are unfortunate and unsustainable for businesses.

  

  Business Response

  Date: 04/11/2025

  Hello *****, 

  I regret to learn about the inconvenience you have encountered. I have already contacted the customer service leadership assigned to your account to request further assistance. I also see that you have initiated communication with the team leader, *** ******, regarding this situation in another case. I will collaborate with him directly to ensure that we provide you with the necessary information to address this situation.

  Thank you.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23185826
  
  I am rejecting this response because: There is nothing here stating they are resolving the situation. They assigned *** only after I told them I had filed a BBB complaint. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 04/15/2025

  Hello *****, 

  Additional information was sent out to the team leader, *** ******, to request an update on this situation.  He informed me that he had received additional information from the risk mitigation team and will be reaching out to you this morning to discuss the additional information that was received.  I will be sure to follow up with him to confirm this communication takes place.

  Again, apologize for the inconvenience.

  Thank you.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning. Here's my situation and the reason for my wanting to file a complaint against Paylocity, a payroll company my employer used. Paylocity reported income to the *** that I never earned. The company I work for, ************* is **************, was using ****** in 2022 and switched to Paylocity mid year of 2022. ****** reported my earnings to the *** for the first few months of the beginning of 2022 when ************** was using them as the payroll company. ************** switched to the payroll company Paylocity midyear 2022 and Paylocity reported to the *** my earnings for the full year 2022 instead of subtracting what ****** had already reported. When we did our taxes we reported what we thought was the correct W-2 from Paylocity. Paylocity failed to subtract the ****** reported income. A little confusing but simply put Paylocity reported income that the should not have. The *** let us know that we had unreported income and we owe $6000. This is not true. My employer informed Paylocity of their mistake and they admitted to the error and would contact the *** and resolve the issue. They have failed to do this. My employer has been back and forth with them for months now and they still have not corrected the issue with IRS. We have email threads where Paylocity says they sent in the corrected W-2. This is not true. I've contacted the *** and they have no record of Paylocity sending in the corrected W-2. Now Paylocity will not even respond to my employer. All I need them to do is file the corrected W-2. For some reason they do not want to do that or are avoiding the issue. This has been going on for 6 months. No one at Paylocity will talk to me or respond to my emails. No one will communicate with my employer either. This to me is just bad business. I really don't know what else to do to get them to resolve the issue and was hoping a complaint with the BBB might motivate them. Thank you for your time.

  

  Business Response

  Date: 03/30/2025

  Hello,

  We will review the above complaint and have a team member reach out to the company administrators this week.

  Thanks,

  *****

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23133264
  
  I am rejecting this response because: 

  No one from the company has reached out to me or my employer to let us know they are working on resolving the issue with the ***. This the same issue we've been dealing with for 6 months now. Paylocity  has not taken responsibility for their error or made the effort to fix a simple problem and will not communicate with my employer or me. I'm trying to avoid taking legal action but if this continues I will have to seek legal counsel. Thank you 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/04/2025

  Hello, ********** director has contacted your company administrator to address this and provide clarification on the issue and they will reach out to you directly.  We have strict guidelines for communication and all communication goes through an approved company administrator with your employer.

  Thank you,

  Paylocity

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23133264
  
  I am rejecting this response because:
  My employer has reached out to Paylocity numerous times with no response from Paylocity and now Paylocity is telling me they've reached out to my employer about the matter and my employer will reach out to me. See the problem here. We have email threads where Paylocity has admitted their mistake and said they corrected the issue with the **** This is still not true. All I'm asking is that they file the W-2C and resolve the issue with the **** Thank you and sorry I have to keep asking. This has gone on to long.
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/14/2025

  Hello and morning ******, 

  I am responding back to you with some additional information regarding this situation.  I have reached out to the leadership contacts that have made multiple attempts to get in-touch with the client contact, ****** ****; but unfortunately, they still have not heard back.  I have also made a call out to ****** again this morning hoping to provide some additional assistance, but also received her voicemail.  Since she has not returned any of the emails or voicemails, I would suggest that you reach out to another authorized contact at your company to assist.  Due to the security protocols we have in place to protect all clients, we do not work or send any information directly to the employees of a company.  

  You mentioned you talked to someone from your company regarding this situation, if you have a name of someone that will respond to an email or voicemail; please pass that along.

  Thank you.

• Initial Complaint

  Date:03/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Paylocity regarding their mishandling of my taxes and their unfair billing practices. I engaged their services with the expectation of professional and accurate payroll and tax management, yet their repeated errors have caused significant financial and administrative burdens.First, Paylocity failed to set up my taxes correctly, leading to errors that they now expect me to pay for. We have had past errors that have taken an unreasonable amount of timeover a year in one caseto correct previous tax-related issues, yet they continue to place the financial burden of their mistakes on my company. Their stance is that the client is ultimately responsible, but if that is the case, it raises the question of why I am paying for their services if I must constantly micromanage their work.Second, upon closing my account, ********************** is demanding an additional fee to retain access to payroll records, despite the fact that I have already paid them monthly to generate these records. Furthermore, once closed they will be restricting employees from accessing their own personal payroll information unless additional fees are paid, effectively holding critical financial documents hostage.I find these practices to be unethical and unfair. I am requesting that Paylocity take immediate corrective action by:Accepting responsibility for their tax errors and covering the costs associated with fixing them.Ceasing the practice of charging clients and employees for access to payroll records that should be readily available.Providing a clear and fair resolution to this issue to prevent further financial hardship on clients.

  

  Business Response

  Date: 03/09/2025

  Hello, thank you for writing in.  Please allow me a few business days to look into this matter and a member of my team will reach out shortly.

   

  Thanks,

  Paylocity

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Paylocity due to ongoing service failures, lack of adequate customer support, unresolved issues, and overcharges that have caused significant operational disruptions and compliance risks for my business.The specific issues I have encountered are as follows:Inability to Add Certifications and Licenses: I am unable to update and maintain employee certifications and licenses in **********************, which is crucial for compliance with state regulations (particularly in ******). This failure places my business at risk of non-compliance penalties and potential legal ramifications.Failure to Complete Requested Setup: I requested the setup of systems to track the number of visits and provider payments in both Celebrity and ********* Despite multiple requests, this setup has not been completed, making it difficult for my company to pay providers accurately and on time.Access Issues with Onboarding and Time and Attendance Modules: I have not been granted access to the Onboarding module for Celebrity Home Health, and there are still unresolved issues with the Time and Attendance system across all my companies. These system failures disrupt employee management, payroll, and compliance processes.Overcharging for ***************** Despite only having access to one platform (company ID: *********, I have been charged a minimum payroll fee for each company under my organization. This charge structure is unfair and unreasonable, especially given that The *************************************** owns all my company locations. When I previously worked with *****************, I was charged based on the number of employees per company, and I expected the same billing structure with Paylocity. I have sent the relevant bills to Paylocity to compare costs, but the overcharges persist. I demand that I be charged only once for access to the system and then per employee, which is a reasonable and expected approach based on my previous experience with ADP.

  

  Business Response

  Date: 02/19/2025

  Hello *****,
  
  I am sorry to hear about the concerns that you have with the setup of your account on **********************. I have sent your request to the Leadership team over your account at this time and requested that you be contacted by a leader as soon as possible to address your complaint.

   

  Regards,

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22957996
  
  Im rejecting this response because it doesnt address my complaint. Im requesting a full refund for the services I didnt receive until now and discounts to be applied to my account based on the issues and damages incurred. 
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 03/03/2025

  Hello, 

  Appreciate the additional information regarding this situation.  This information has been sent over to the leadership contacts that have been assisting with the closure of the previous open items.

  Thank you.

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22957996
  
  I am rejecting this response because: Nothing have been resolved, including the pricing information and the charges for services not received for almost 3 months. Please ask the business to reply once they offer a resolution (price adjustment, payroll proper setup, refund for the services not received)
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 03/15/2025

  Hello *****, 
  
  We have connected with the leadership team that oversees your account. I have confirmed that Leadership did reach out when your complaint was first filed and that you have been working with them to address the concerns about your service. At this time, progress is being made to address your open concerns as quickly as possible to resolve your concerns. 

   

  Regards, 

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 22957996
  
  I am rejecting this response because:

  issues still not resolved and I keep getting charges for services that are not properly working. I havent received the credits requested.

  i am not happy with the payroll specialist I was assigned - *******!
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paylocity has withheld my taxes incorrectly and have issued me two incorrect w2s and now they are refusing to issue me a correct w2 saying that the one they corrected is correct but it is not.

  

  Business Response

  Date: 02/14/2025

  Hello ******, 

   

  Unfortunately Paylocity is not able to discuss Your W2 with you directly Based on the Agreement we have with Your employer We are unable to address any  W2 or Payroll concerns with Unauthorized users. to address concerns they  would need to be handled through your employer. Currently due to not including your employers information in your complaint we are unable to reach out to them on your behalf. To address this concern we suggest that you reach out to your employers HR team to address your concerns. 

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22939282
  
  I am rejecting this response because:
  It specifically states not to put any personally identifiable information so I cant give you the name of the company publicly on this messaging forum. You can, however, use my name to find that information in your payroll software among your clients. Also, my company has reached out to you several times regarding you speaking with me directly, but theres been no response to that so youre just using that as an excuse to further the process you dont want to fix my W-2 because you dont want to be audited is my guess But Ive already spoken to the *** and the W-2 C that you issued is still incorrect. Were nearing the end of February now and I still dont have a correct W-2. The company I work for is telling me its you refusing to correct it
  Sincerely,
  
  ****** Ki *******

  

  Business Response

  Date: 02/18/2025

  Hello ******, 

  Once again I apologize for any misinformation you have received for your Employer or any other source. the Name of the company is public information and would not be considered PII since we only Keep client data in a secure access we are unable to find the company you are associated with by your name Since you are not listed as a Authorized contact for the company this is why we requested the name of your Employer to find and reach out to a Authorized user to attempt to address your concern. Paylocity is a ***************************************** we provide services to companies to help process and manage ************** if you are unable to provide us the information that is need for us to contact your Employer on your behave then the next best course of action we can suggest is request that your employer reach out to us and we are happy to help address this issue. 

  Regards, 

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22939282
  
  I am rejecting this response because:

  My employer has nothing to do with this complaint. They have reached out to you more than once, If you generate my paychecks then Im in your system. 
  
  Sincerely,
  
  ****** Ki *******

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded, completed and mailed the paperwork required to close my paylocity HSA and for them to send funds to my new employers HSA administered by *************** on 12/25/2024. Since then I have sent two email messages to batinfo@paylocity one in last January and another yesterday asking for an update. I have had no response. I will note I also sent paperwork to close another HSA with Healthequity at the same time and that was processed two weeks ago. When I login to Paylocity I no longer see an account. **********************, you need to do better. I need to transfer these funds to my new HSA, and close my Paylocity HSA - there is over 8100 in this account.

  

  Business Response

  Date: 02/09/2025

  Hello, I will reach out to my ************** and have them contact you this week.  Thanks,

   

  Paylocity

• Initial Complaint

  Date:02/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a former employee for *********************** in ****** ********. We recently closed the business, and now I'm waiting on my tax return to file my current year. This is the second time they've done this to the company as a whole, and they are now putting my wife and me in financially stressful situation. My employer has reached out with copies and proof of the required documentation, and Paylocity has refused to be of any assistance. They're putting the burden on my former employer all the while the correct documentation has been submitted multiple times. Paylocity is creating financial hardships for all of the former employees.

  

  Business Response

  Date: 02/07/2025

  Hello *******, 

  I do apologize for the frustration and inconvenience this is causing you and your wife.  I do see this situation was previously submitted to the necessary team/contacts to get resolved and I have added an escalation note for an additional push.  I have also included additional leadership contacts to assist with the escalation I have submitted.

  Next steps will be that our internal team will continue to work with the main company contact (*****) and provide her with all the updated information and resolution to get these W2s to the employees.

  Again, apologize for the frustration and inconvenience this has been.

  Thank you.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22910782
  
  I am rejecting this response because:

  This is not the first time this has happened, and I'm under the impression that either the system is flawed or the operators using the system are flawed, ill-prepared (most likely, which would be a management problem), and/or less than concerned with the individuals whom they essentially service. Forgive me, but I am reluctant to accept the response of a repeated and preventable problem.

  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 02/12/2025

  Hello, we are continuing to work on this for you and will provide another update as soon as possible.

   

  Thanks,

   

  Paylocity

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I have been informed that the tax issue has been resolved. My employer reached out and informed us that we would be receiving them soon. 

   

  I sincerely appreciate the due diligence and am most grateful. 

   

  I hope your team as a group can identify the short comings and help to rectify any potential problems for your other clients. With the current chaos in the federal government, it's hard to get ahead of any delays that might occur if clerical errors outside my control aren't corrected in a timely manner. These repeated, costly mistakes affect individuals' faith in your organization and are root causes for reluctance in promoting your product. Again I hope you can investigate the cause of problem for the sake of your remaining clients.

  
  Sincerely and most gratefully,
  
  ******* *****

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last November, I switched payroll companies to Paylocity for my church, *******************************, Client ID ******. ***** ***** was the employee / representative who worked with me during the transition. In December I looked on our yearly filings to find out that my W2 was not included. When contacting them, they told me that it was because of my ministry housing allowance and that they would fix it. It is now February 5, 2025, and I still have not received my W2. I have spent hours on the phone and on emails trying to get this reconciled but to no avail. I sent a termination letter to ***** ***** on January 13, dated 12/31/24. In the letter I stated that they are still responsible for my W2 and that they should not charge me any more fees since I was not using them for payroll in January. On January 21, I was charged $130.91 for January ******* fee. Additionally, on February 4, I was sent an invoice of $125 for termination fee. I have stopped all ACH transactions with Paylocity and have instructed them not to withdraw anymore money. I was promised numerous times that I would be refunded the $130.91 but as of today, this has not happened. I told them that if I didn't get the refund by today, I would file a complaint. I have had a terrible experience with Paylocity. The employees seem inept, at least with regards to church payroll. Before I signed up I made sure they were able to do church payroll, but obviously this is not the case. I want to receive the promised refund back and I do not want to have to call them anymore. I also do not want anymore withdrawals, including the $125. Additionally, I want my W2 sent to me ASAP, which is now legally overdue. Please pay attention to this matter ****. Thank you.  

  

  Business Response

  Date: 02/06/2025

  Hello, I will work with my internal team to address this. I will have a member of our service team reach out to assist.

  Thanks,

   

  Paylocity

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22903169
  
  I am rejecting this response because: I do not want to close this claim until this problem is rectified. Thank you. 

  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 02/10/2025

  Hello *****, 

   

  We have reached out to Manager and Director over the Service team that Managed your account while you where with Paylocity for them to address your complaint. We have requested that this issue be Escalated and addressed as quickly as possible. 

   

  Regards, 

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22903169
  
  I am rejecting this response because:

  Thank you for escalating but I do not want to close this claim until this is rectified. They had told me it was escalated weeks ago, but as of yet, no one has contacted me, I still have not received my 2024 W2, and today Paylocity tried to withdraw unauthorized funds from my account even though I had blocked them. They tried using a different merchant ID, which is deceptive and scrupulous behavior, to say the least. I have spent way too much energy on trying to get what I expected and paid for. I expect that this be reconciled ASAP. 
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 02/11/2025

  Hello, my team is working on this and will be reaching out as soon as it's resolved. Thanks,

   

  Paylocity

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22903169
  
  I am rejecting this response because: Again, I appreciate that your team is working on it, but I do not want to close this claim until all problems are reconciled. I need to receive my W2 ASAP so that I can file taxes, and I need to be refunded the amount owed to me. And at this point, because of all the extra time and energy I have spent, any other compensation would be greatly appreciated. Thank you. 

  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 02/13/2025

  Hello, we don't have any new updates on this, but my team is continuing to work on this and it is escalated.

  Thanks,

  Paylocity

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My previous employer paid my November 2024 ***** coverage for my healthcare. I had to fill out an enrollment form stating what I healthcare I wanted to enroll in. I meant to only check the ***** care box but I was told I also checked the dental box as well. I received a letter in the mail on 1-6-25. I called today 1-10-25 asking about a small amount still owed ($27) I was told since I didnt pay it in time now neither my healthcare or dental would be covered and now its too late. If my employer paid for the healthcare and it was paid for why wasnt my insurance company notified? Where did the payment for the medical go? I have over a few thousand dollars worth of medical bill from the month of November and now Im being told too bad. I have been very nice to the representatives on the phone and they understand and the one said she agrees 100% This is sad and Im asking for help.  

  

  Business Response

  Date: 01/27/2025

  Hello ******,

  We understand the frustration you are facing with the Cobra issue. At this time based on the agreement we have with your former employer we can not discuss these options with you directly you will want to reach out to your former employer to discuss options to address this concern. 

  Regards, 

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22861368
  
  I am rejecting this response because:
  
  the cobra payment was forwarded to Paylocity, 

   

  the payment was never made to the insurance Company. 

   

  My premium was paid. 
  

  My employer made their payment. 
  

  Paylocity never forwarded that payment for my cobra coverage. 

   

  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 01/28/2025

  Hello ******, 

   

  As was stated before Our team has a agreement with your former employer to protect the account they have with us. But to assist we have reached out to leadership in Cobra support team to attempt to assist with this concern. Our team should reach out to you or will reach out to your Former employer for them to contact you and provide options. 

  Regards,