41 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Marty M
1 star08/09/2024
Horrible company to work with. I am a solopreneur and have been with them for 4 years. I wanted to leave assuming I was on a month to month since it has been so long. Since my friend left several years ago who I signed up with I have been bumped around to all different agents that don't take care of you or really ever even check in with you. So I decided to switch companies. They charged me an early termination fee. Really? I am a very small business and I figured after the first year I would move to month to month. Nope. They said I signed a contract 4 years ago and the woman ***** in charge of it would not work with me at all. There customer service is horrible. There are so many better payroll services to work with like Paychex and others. DO NOT USE THIS COMPANY.
Paylocity Corporation Response
08/12/2024
Hello. I apologize for the experience you've had with Paylocity. I will discuss with my leadership team to ensure we handle these situations better for future clients. Thank you for your feedback.Review from Bryan W
1 star07/09/2024
They make it very hard to get your money out of their HSA to another HSA.Paylocity Corporation Response
07/10/2024
Hello and morning *****,
I am sorry to hear the experience you have had with your HSA. If additional assistance is needed, I would suggest reaching out to the payroll contacts at your company and they can escalate your situation by using the following information;
**************
*******************************************If you choose to handle the situation yourself, you can use the information below to work with the necessary HSA team members;
**************
**********************************Thank you.
Review from Amy H
2 stars06/25/2024
Paylocity needs to get better.Implementation - the approach was great, the execution turned out to be a nightmare. Certain data functions previously setup were removed during a 2nd data export. Paylocity 'fixed' what was deleted but did not restore all parameters or criteria The implementation team did not always listen and missed some key information on how to process our shift differentials. During implementation, the team was almost too helpful in helping us with setup to the point we don't know how to do much configuration ourselves.The implementation team often ignored requests to review a function (e.g. PTO/SICK accrual methodology) and we had to scramble at the last minute to get them setup before go-live.Knowledge Base - great idea, too bad the links don't always work and you don't always get a good answer to help you process.Customer Service - Its been three weeks and I am still waiting for some team to make sure we can access the reports needed for PBJ in 6 days.I am on the third attempt to get the team to address issues with our 401k match that they "previously fixed."Paylocity Corporation Response
06/26/2024
Hello and morning ***,
I am sorry to hear this feedback regarding the implementation feedback and I will be sure to share with the necessary contacts for reference. As far as the open service items, I have already discussed with service leadership and other team members that are assisting. You should be receiving an update today regarding the status of the *** report and also, will be receiving separate communication to assist with the 401K quesiton/concern. I will be sure to follow up with your assigned service team to confirm these actions are done.
If additional assistance is needed, please call email into the ********************************** email, call into the service number ************ or reach out to the leadership contacts below;
Service team leader - *************************
Service manager - ***********************
Again, apologize for the inconvenience.
Thank you,
*************************
Project ******** **************** Support | ************************************
************
Office Hours 7AM 4PM CTReview from Tanya C
1 star06/19/2024
A SCAM OF A COMPANY. They took money for my FSA and are refusing to give it back to me even though I provided all the proper documentation and submitted it before their so called deadline. DO NOT REGISTER FOR AN FSA ACCOUNT WITH THEM.Paylocity Corporation Response
06/20/2024
Good morning, can you please provide a client name or ID that you work for and I can review? Thank you,PaylocityReview from Patricia N
1 star05/20/2024
Paylocity is absolutely the worst payroll services company I have worked with in my 25 years as a CPA. Other companies I've worked with are Gold Leaf, QuickBooks, Paychex, ADP, and Peachtree, Sure Payroll - all by far superior to ************************ was so inferior - never could talk to the same person twice. Could never discuss multiple problems at one time and there were so many! The website was not intuitive at all and when talking customer service reps it was obvious they were not expert at it either. The first two paychecks were calculated correctly and starting with the 3rd paycheck, they started deducting from net pay to the employee the employer's SIMPLE match. During the initial sales call, I was told they could pay the employer's SIMPLE match and the SIMPLE deferral directly to the investment company with each payroll, but with the first payroll, they told us they couldn't with the particular company we worked with, ******. The **2's were incorrect regarding the state wages (this particular company was headquartered in one state but performed work in two other states) and they couldn't seem to come up with the numbers to fix it (I had to fix it myself). Unemployment returns filed were incorrect, etc., etc., etc. We finally went to another service after only 2 quarters with Paylocity - it was such a mess!!!!!Paylocity Corporation Response
05/21/2024
Hello ********, I apologize for the experience you had with Paylocity. We value your feedback and will work with our internal service teams to improve the experience moving forward. If you'd like to discuss further, please don't hesitate to let us know.Thanks,PaylocityReview from Joe R
1 star05/16/2024
Do not use Paylocity! First, they have no test database to work with even before onboarding so everything you do is live. During implementation there is no one project manager to help you get your company up and going, instead the implementation team works in siloes and are not well versed in the service overall. They tend to just point fingers at each other resulting in nothing getting done. Setting up the ** accounts was a nightmare as we went through four implementation specialists to get this done. The first three were incompetent which has caused us issues down the road. They could not explain how their system was set up to work and didnt want to take the time to understand how ** accounts were setup and working. The implementation team did not make sure all the proper forms were filled out with the state so now we owe penalties because Paylocity was not able to properly file on our behalf. On top of that, Paylocity want to charge us more cash to refile. The implementation team does not care if your companies account is set up properly all they care about is if they were able to process two payrolls. Once that has been accomplished, they consider implementation over even if there are all sorts of remaining issues. Unfortunately, when they hand you over to an account manager it is even a worse experience. First, there is no hand off from the implantation team to the account manager. They just move you over tell you who your account manager is and any remaining issues the implementation team is supposed to take care of. This does not happen though instead the issues just sit out there not being addressed. You must bring the issues up with your new account manager and then they create a new ticket. We have also had four different account managers in the six weeks since we left the implementation team with only one be responsive. If that is not enough, the Paylocity reporting system is horrible. When we run reports there are duplicate payrolls in the database.Paylocity Corporation Response
05/17/2024
Hello sir,
Sorry to hear this is the kind of experience that you have had. If you would like to share with me your company name / company ID; I will be more than happy to reach out to the necessary contacts to make sure your items are addressed.
Please respond back with the requested information if you would like to move forward.
Thank you and look forward to hearing back.
Review from Johnny V
1 star05/13/2024
This is a horrible company your app has not worked in over 6 maybe 7 months and the website is no better if you're thinking about using paylocity save yourself and your employees a major headache and go with ADP or another company paylocity it's like a bunch of children trying to run a company horrible horrible horrible companyPaylocity Corporation Response
05/14/2024
Hello and afternoon,
Sorry to hear the kind of experience you have had with the app. Unfortunately, we do not work with the employees directly due to security protocol but if you have your company Id; I'd be more than happy to do some additional research and then reach out to the necessary team members on the client side.
Look forward to hearing back.
Thank you.
Review from Carl O
1 star05/08/2024
DO NOT USE PAYLOCITY. We wanted to give them a chance over ADP and we have been using them for the last year. This year our taxes were filed under a completely different FEIN number than the number we use. We have no idea where this number they entered came from and now our business license is on hold. When trying to speak with someone at Paylocity we were told their "ticket" has been escalated to the highest level. It has taken multiple follow *** along and almost two months to get any kind of answer. Now, they are stating we have to pay $1000 per quarter that needs to be refiled due to THEIR mistake. When you ask to have a situation escalated and speak to a superior or manager, it is non existant. The only people you can get on the phone are sales reps and multiple random account managers across the country that know NOTHING about your account. DO NOT put your business license at risk by working with this company and DO NOT WASTE your money on this.Paylocity Corporation Response
05/09/2024
Hello ****,I have requested that our Senior Leadership for Service reach out to you and discuss this concern with taxes with you so that we can address this concern. they will contact you as soon as possible.Review from Andrew B
1 star04/25/2024
I feel like Paylocity really just wants to keep my money. I upload payment receipts from doctors offices or hospital co-pays and aparently those are not good enough. When I ask what exactly is missing noone can tell me. I'm starting to think they want the procedure itemized as to exactly what was performed, but asking for that info is a HIPA violation since paylocity are not medical professionals. So that these idiots don't lock my account I don't use my card all the time and pay out of pocket. If.I use the provided card for payment then for whatever reason the can find to deny a claim you have to pay them back or they will lock your account. Bad part I'm usually out the cash ***** days it yikes them so long and their denied claims with no direction on what specifically is needed. This paylocity is a joke and I will be begging my company to find a better option. I've never had this many issues with FSA reimbursements.Paylocity Corporation Response
04/25/2024
Hello, can you please provide a company name? Thanks,*****Review from Nicki M
1 star04/19/2024
HORRIBLE COMPANY!! They lack communication and people skills. I had my FSA account locked over a $20 claim and I was delayed in getting my medication as a result. The only way I found out that I had to repay the $20 was by calling them. Why couldn't the company send a text or maybe a phone call to assist with the situation instead of locking me out of the money that is taken from my paycheck?Paylocity Corporation Response
04/25/2024
Hello, can you please provide the company name that you work for? I'd be happy to assist. thank you.Paylocity
Customer Review Rating
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