Complaints
This profile includes complaints for Halsted Financial Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 338 total complaints in the last 3 years.
- 144 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving unwanted texts from this company.If there is an alleged debt I am requesting this company validate the debt If the debt is not validated correctly per law then Im advising this company to cease-and-desist all communications with me and they are not to direct third parties to communicate with me.Attempting to collect for me would be deemed as harassment because my only income is permanent Social Security and this will not change. Additionally there is a federal lien of nearly $700,000 on any potential property.Thank you
Business Response
Date: 05/25/2023
RE: Case Number: 20088715
*******************
To Whom It May ******************** letter is regarding a consumer complaint filed by ******************* against Halsted Financial Services, LLC. Complaints of this nature are very serious and are not taken lightly. Moreover, Halsted Financial Services, LLC denies any allegations of wrongdoing. Moreover, in all SMS messages our firm instructs the recipient they can simply reply with "STOP" to opt out of future SMS communications.
We are in receipt of the Consumers complaint and request and have notified our client of the same. Our office has placed an immediate cease on any attempts to communicate with the Consumer. We have added the Consumers phone number onto our Do Not Call List to ensure no further calls or SMS text messages can be placed.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at ***************************************************.
Sincerely,
************************, ***** ****
General Counsel
Halsted Financial Services, LLC
email: ***************************************************
PH: ***********************Customer Answer
Date: 05/26/2023
Better Business Bureau:
Thank you for handling the matter.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:05/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Keep receiving phone calls from this company trying to collect on a credit card that I have never had. I have told them this and to stop calling me. They continue to harass me. Sometime when they call and u answer the do not say anything they just let me say hello a few time and then hangup.Business Response
Date: 05/11/2023
RE: Case Number: 20007471
*****************************
To Whom It May ******************** letter is regarding a consumer complaint filed by ***************************** against Halsted Financial Services, LLC. Complaints of this nature are very serious and are not taken lightly. Moreover, Halsted Financial Services, LLC denies any allegations or wrongdoing.
We are in receipt of the Consumers complaint and dispute and have notified our client of the same. We would like to confirm that this is the first request we have received from this consumer to cease communication by phone. Our office has now placed an immediate cease on any attempts to communicate with the Consumer. We have added the Consumers phone number onto our Do Not Call List to ensure no further calls or SMS text messages can be placed.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at ********************** or via e-mail at ***************************************************.
Sincerely,
************************, Esq., CRCP
General Counsel
Halsted Financial Services, LLC
email: ***************************************************
PH: ***********************Initial Complaint
Date:04/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company contacted my spouse and reported that he had a loan with me opened in 2021. First we do not have any joint loans aside vehicles. The company sent a text to my husband requesting that he call. This company reported to my husband that they needed payment and identified me as an associated person. The text that was sent to my spouse notes Lendly as the company they are collecting debt for. When my husband asked for more information, they immediately said they called the wrong person and hung up. I acknowledge that I had a loan with them but I was the sole person on the loan. I also never provided my spouses name or number. To note, I have not been contacted by the company at any point since this was settled in 11/22 through another debt collector and have had the same contact phone number since ****. I am reporting this because, the company is providing false information, insinuating that I am committing identity theft and harassing others. I have received no mail or contact from this entity since 11/2022. They are providing false information to people eluding to their credit being affected which is absolutely not true since I would not apply for anything with someone else's credit without their explicit permission. When this debt was paid in the amount of $800, the debtor informed that I would receive something noting the settlement but I never did. It appears that Lendly is selling to multiple debt agencies. I can provide proof of payment to the debtor via my bank statements but unfortunately the debtor did not send any proof of the payment as I requested. I would like this information known as so many companies are selling to various collection agencies and even when try to do the right thing and take care of it. The agency fails to report it and now are contacting my family and lying. There has to be some recourse to address accusations that I am using someone other than my own credit when it is clearly false.Initial Complaint
Date:04/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business has contacted friends and family with text messages addressed to me, saying that I need to contact them regarding money owed to Advance America, above and beyond illegal. The message in the picture below is what is being sent to people who are not me.Business Response
Date: 04/19/2023
RE: Case Number: 19935411
*********************
To Whom It May ******************** letter is regarding a consumer complaint filed by ********************* against Halsted Financial Services,LLC. Complaints of this nature are very serious and are not taken lightly.
We are in receipt of the Consumers complaint and have notified our client of the same. Our office has placed an immediate cease on any attempts to communicate with the Consumer. Additionally, we have added all phone numbers associated with the account onto our Do Not Call List to ensure no further calls or SMS text messages can be placed.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at ***************************************************.
Sincerely,
************************, ***** ****
General Counsel
Halsted Financial Services, LLC
email: ***************************************************
PH: ***********************Initial Complaint
Date:04/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving texts from this company to collect a debt on an account that didn't exist. They are trying to have me pay on a ****** credit card, but I have never had a ****** credit card.Business Response
Date: 04/14/2023
RE:Case Number 19903824
*********************
To Whom It May ********
This letter is regarding a consumer complaint filed by ********************* against Halsted Financial Services, LLC. Complaints of this nature are very serious and are not taken lightly.
We are in receipt of the Consumers complaint and dispute. Our office has placed an immediate cease on any attempts to communicate with the Consumer and has added the Consumers phone number onto our Do Not Call List to ensure no further calls or SMS text messages can be placed.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at ****************************************************
Sincerely,
***********************, ***** **************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** General Counsel Halsted Financial Services, LLC email: *************************************************** PH:***********************Initial Complaint
Date:03/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Halsted financial along with EPMG ********* PLLC have been taking payments out of my bank account without authorization and without ever being a patient at that surgeon's office. There have been multiple complaints about the epmg company of them doing the same to others.Business Response
Date: 03/30/2023
RE: Case Number: 19856152
*************************
To Whom It May ******************** letter is regarding a consumer complaint filed by ************************* against Halsted Financial Services, LLC. Complaints of this nature are very serious and are not taken lightly. Moreover, Halsted Financial Services, LLC denies any allegations of wrongdoing.
We are in receipt of the Consumers complaint and have notified our client of the same. We would like to confirm that the refund request has already been forwarded for processing. Our office has also placed an immediate cease on any attempts to communicate with the Consumer. To be clear, Halsted Financial Services, LLC will not report this to any credit reporting agencies.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at *********************************************************.
Sincerely,
************************, ***** ****
General Counsel
Halsted Financial Services, LLC
email: *********************************************************
PH: ***********************Customer Answer
Date: 04/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:03/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called several times to get information from them and they just automatically delete my account they say that there's going to be a refund but that hasn't hit my account yet either they have no idea what they are talking about and they can't even see information that somebody else can see there's too many red flags going on with this company and it's just one big circle when you callBusiness Response
Date: 03/30/2023
RE: Case Number: 19642508
*********************
To Whom It May ******************** letter is regarding a consumer complaint filed by ********************* against Halsted Financial Services, LLC. Complaints of this nature are very serious and are not taken lightly. Moreover, Halsted Financial Services, LLC denies any allegations of wrongdoing.
We are in receipt of the Consumers complaint and have notified our client of the same. We would like to confirm that the refund has already been processed. Our office has also placed an immediate cease on any attempts to communicate with the Consumer. We have added the Consumers phone number onto our Do Not Call List to ensure no further calls can be placed.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at *********************************************************.
Sincerely,
************************, ***** ****
General Counsel
Halsted Financial Services, LLC
email: *********************************************************
PH: ***********************Initial Complaint
Date:02/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called to check on an account balance laced with the company. I was then transferred to a supervisor when I never asked for one. The supervisor rodeo id# ***** kept asking for pymnt after I advised I did not have my debit card to setup pymnt but would call back or go online to make a pymnt. I attempted to go online to acces the account and was unable to do so and referenced to contact the office. I reached out to check office again then transferred to a manager ****** id#***** who was rude and not listening when asked about my account he proceeded to tell me my account was. Marked as a dispute account. I never disputed the balance I wanted to know the balance as it came over to the company. Now unable to pay this and have it resolved before affecting my credit anymore than it already has.Business Response
Date: 03/06/2023
RE:Case Number 19515444
*************************
To Whom It May ********
This letter is regarding a consumer complaint filed by ************************* against Halsted Financial Services, LLC. Complaints of this nature are very serious and are not taken lightly.
We are in receipt of the Consumers complaint. Please be informed that we are no longer servicing this account in our office. Our office also does not tolerate unprofessional communications with consumers, and rest assured, this matter has been escalated. Additionally, we have notified our client of the Consumers complaint and desired resolution.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at ****************************************************
Sincerely,
***********************, ***** ********************************************************************************************************************************************************************************************************************************************************************** General Counsel Halsted Financial Services, LLC email: ********************************************************* PH:***********************Initial Complaint
Date:02/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
15 U.S.C **** section A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.15 *********** Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.Business Response
Date: 02/28/2023
RE: Case Number: 19492035
*****************************
To Whom It May ******************** letter is regarding a consumer complaint filed by ***************************** against Halsted Financial Services, LLC. Complaints of this nature are very serious and are not taken lightly.
We are in receipt of the Consumers complaint and have notified our client of the same. Our office has placed an immediate cease on any attempts to communicate with the Consumer. We have added the Consumers phone number onto our Do Not Call List to ensure no further calls or SMS text messages can be placed. To be clear, Halsted Financial Services, LLC has not and will not report this to any credit reporting agencies.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at *********************************************************.
Sincerely,
************************, ***** ****
General Counsel
Halsted Financial Services, LLC
email: *********************************************************
PH: ***********************Initial Complaint
Date:02/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business called me from a number that is not associated with the business. It is not registered to the business it is actually a cell phone number from ********* not ******** where the business is located.Business Response
Date: 02/21/2023
RE: Case Number: 19438845
*************************
To Whom It May ******************** letter is regarding a consumer complaint filed by ************************* against Halsted Financial Services, LLC. Complaints of this nature are very serious and are not taken lightly.
We are in receipt of the Consumers complaint and have notified our client of the same. Our office has placed an immediate cease on any attempts to communicate with the Consumer. We have added the Consumers phone number onto our Do Not Call List to ensure no further calls or SMS text messages can be placed.
I hope that this addresses the Consumers concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at *********************** or via e-mail at *********************************************************.
Sincerely,
************************, ***** ****
General Counsel
Halsted Financial Services, LLC
email: *********************************************************
PH: ***********************Customer Answer
Date: 02/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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