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Complaint Details
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Initial Complaint
01/10/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am receiving text messages from Unifin saying they are a debt collector. I don't owe any overdue debt and have an excellent credit score. I have checked my credit reports with all three bureaus and the are no outstanding debts nor collections listed. I've never received a letter from this company and I definitely won't be clicking on the link they are sending to my phone. Text Message Reads: This is Unifin, a debt collector. Contact us about ref# ********** @ ************ or *********************************************************** ChargesMayApply This is not my debt. I request Unifin stop these incorrect and harassing text messages and inform their client they have the wrong contact information.
Business response
01/13/2025
Unifin has received and reviewed **** Rasmussens complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to contact a particular individual on their behalf. Unfortunately, **** ********* received messages intended for the individual Unifin was attempting to reach. Per **** Rasmussens complaint, Unifin has ceased all communications to **** Rasmussens phone number, and Unifin has forwarded a copy of the complaint to our client.
If **** ********* has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin Inc.Customer response
01/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********Initial Complaint
01/09/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
This is a debt collection agency. When they contacted me by phone they told me that they had contacted me by mail (a lie) and by email (I found that email in my spam folder). I asked them to send me confirmation of the original debt. They basically requested immediate payment and threatened to report me to the county where I live although I can't for the life of me figure out why my county would care. I again requested that they mail me proof of the original debt. They hung up on me. Now, even by their own admission, this debt is from 2016 and in my state the statue of limitations is 6 years. I don't even know if this debt is mine. They call and text and leave message after message. What good does it do me to talk with them when they hang up when I ask them for what I have a right to.Business response
01/20/2025
Unifin has received and reviewed the consumers complaint and appreciates the opportunity to respond.
An account under ***** Alzieblers name and personal information was placed with our office by our client to make collection efforts on their behalf. In response to ***** Alzieblers complaint, Unifin has ceased collection efforts related to the subject debt and informed its client of ***** Alzieblers request for validation documentation. Unifin does not have record of communicating with ***** ********* prior to receiving the subject complaint. A copy of ***** Alzieblers complaint and request for validation has been forwarded to our client.
Unifin appreciates ***** Alzieblers understanding and patience. Please contact us with any additional questions or concerns.
Sincerely,
Unifin, Inc.Customer response
01/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
01/09/2025
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I was contacted via text message on January 7 2025 from a company called Unifin **** (a debt collector, by their description) regarding an outstanding balance of $3,637.05. I have no awareness of where this debt would have originated and there is no company name attributed to this debt. To date I have not received any contact or correspondence from any business regarding any outstanding debts. Unifin provided no information on whether they have the correct contact information or how they received my information. Having not provided any name of an alleged debtor, what the service or product they provided or any information regarding the original debt total, I am prone to think this entire attempt to contact me is an unverified effort to associate me with a debt not incurred by me in any manner.Business response
01/21/2025
Unifin has received and reviewed ***** Shannons complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to contact a particular individual on their behalf. Unfortunately, ***** ******* received a message intended for the individual Unifin was attempting to reach. Per ***** Shannons complaint, Unifin has ceased all communications to ***** Shannons phone number, and Unifin has forwarded a copy of the complaint to our client.
If ***** ******* has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin Inc.Customer response
01/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
01/09/2025
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Unifin has contacted me about an alleged debt via text. I am unaware of any such debt. I contest its validity.They contacted me only by text, included no name attached to the debt, and have done nothing to verify my identity or that they have the correct contact information, of the correct person. Sending a debt collection demand via text, with no name of the alleged debtor, with no details of the debt without even a numerical value, smells strongly of a scam, and I suspect Unifin of unscrupulous and unlawful business practices. If I receive any further contact from this company, I will happily retain counsel and file under the relevant harassment laws in my jurisdiction, and seek all possible damages, including punitive damages and attorney's fees.Business response
01/13/2025
Unifin has received and reviewed **** ***** complaint and appreciates the opportunity to respond.
An account under **** ***** name and personal information was placed with our office, by our client, to make collection efforts on their behalf. In response to **** ***** complaint,Unifin has ceased collection efforts related to the subject debt and informed its client of **** ***** dispute. A copy of **** ***** complaint and dispute has been forwarded to our client.If **** **** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin Inc.Customer response
01/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Initial Complaint
01/08/2025
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Unifin has contacted me about an alleged debt in the amount of $5044.38 I am unaware of any such debt. I contest its validity. They contacted me only by text, included no name attached to the debt, and have done nothing to verify my identity or that they have the correct contact information, or the correct person. Sending a debt collection demand via text, with no name of the alleged debtor, with no details of the debt besides a numerical value, smells strongly of a scam, and I suspect Unifin of unscrupulous and unlawful business practices. If I receive any further contact from this company, I will happily retain counsel and file under the relevant harassment laws in my jurisdiction, and seek all possible damages, including punitive damages and attorney's fees.Business response
01/21/2025
Unifin has received and reviewed Mandelynn Walkers complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to contact a particular individual on their behalf. Unfortunately, ********* ****** received a message intended for the individual Unifin was attempting to reach. Per Mandelynn Walkers complaint, Unifin has ceased all communications to Mandelynn Walkers phone number, and Unifin has forwarded a copy of the complaint to our client.
If ********* ****** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin Inc.Customer response
01/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ******Initial Complaint
01/06/2025
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have received multiple text messages from Unifin for an unknown account balance. I do not have any accounts in collections or past due. I was a victim of a mass data leak in 2024 and my phone has received excessive spam throughout the year. I believe someone has used my phone number and Unifin is attempting to collect on an account that fraudulently used my information. Furthermore, the messages do not identify me, I have received no letters, and the account reference number does not work with my personal information on their website, which indicates fraudulent use of my phone number. I have submitted a complaint through Unifin's website with no response, yet I have received another text about this account. I am now writing a formal complaint as I believe Unifin is trying to contact another individual, or this is a phishing or scam attempt.Business response
01/20/2025
Unifin has received and reviewed **** ********* complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to contact a particular individual on their behalf. Unfortunately, **** ******** received messages intended for the individual Unifin was attempting to reach. Per **** ********* complaint, Unifin has ceased all communications to **** ********* phone number, and Unifin has forwarded a copy of the complaint to our client.
If **** ******** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin Inc.Customer response
01/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ********Initial Complaint
01/06/2025
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Continue to receive text messages about a debt. I owe no debt and and I think they are a scam. Ref number **********. I owe no such debt and they need to stop immediately as I feel they are just contacting a random phone number.Business response
01/08/2025
Unifin has received and reviewed ***** Steeles complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to contact a particular individual on their behalf. Unfortunately, ***** ****** received messages intended for the individual Unifin was attempting to reach. Per ***** Steeles complaint,Unifin has ceased all communications to ***** Steeles phone number, and Unifin has forwarded a copy of the complaint to our client.
If ***** ****** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin Inc.Customer response
01/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
01/03/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ive been receiving texts from Unifin claiming that I owe a debt of $1414.54 but I am unsure whether the tests are scam phishing or not. The last text I received from them was today (1/3/25) at 10:37am CST. I am unaware of any unaddressed debts. Please help me find out if these texts are legit or not. Thank you!Business response
01/10/2025
Unifin has received and reviewed ***** Weavers complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to contact a particular individual on their behalf. Unfortunately, ***** ****** received messages intended for the individual Unifin was attempting to reach. Per ***** Weavers complaint,Unifin has ceased all communications to ***** Weavers phone number, and Unifin has forwarded a copy of the complaint to our client.
If ***** ****** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin Inc.Customer response
01/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
01/03/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am currently in huge financial despair and fell flat on my face. I am currently being evicted and my car is being repossessed and I have zero in liquid cash. It has gotten worse daily since February 2024. I am trying to stay afloat and have place to lay my head. Unifin called my parents. I called them to say, "Don't call my parents. I am currently being evicted and my car is being repossessed." I said,"I have more pressing issues than this!" ******* proceeded to say, "YOU SOUND PROUD OF THAT AND HUNG UP!'How dare her speak to someone like this?!?! I can barely get up daily and everyday I pray to not be here any longer. This is the you speak to someone who hit a wall? Someone who on a daily basis struggles mentally, emotionally and physically to survive this awful situation!!!!! Where is the "sensitivity training" or "training at all?" NOT EVERYONE IS TRYING TO CON THE SYSTEM!!! The company should be held accountable for the representatives and the interactions they have with the person on the other line!! Who would be responsible if ******* pushed me to the edge?!?! An absolute disgrace!!! The calls are recorded and the manager was going to listen to the call and call me back. Evidence can be provided!!!Business response
01/10/2025
Unifin has received and reviewed ******* Coopers complaint and appreciates the opportunity to respond.
An account under ******* Coopers name and personal information was placed with our office, by our client, to make collection efforts on their behalf. Unifin ceased collection efforts related to the subject debt on January 2, 2025, upon first being informed that ******* ****** did not wish to receive collection communications from Unifin. Please note that ******* Coopers concerns, related to unprofessional behavior, have been escalated to appropriate management personnel for investigation. Unifin has ceased collections of the subject debt and notified its client of ******* Coopers complaint.
Unifin appreciates ******* Coopers understanding and patience. Please contact us with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
01/02/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Unifin has sent many text message about a supposed debt over the past several months. They have not attempted to verify my identity is correct or that they have the correct contact information for the supposed debtor. They provide no further information regarding the source of debt and direct to a link to enter personally identifiable information (PII) - this appears to be a textbook phishing scam. I suspect they are involved in shady and unlawful business practices.I do not have any open debt and have a near perfect credit score. I will happily seek counsel if this harassment continues.Business response
01/06/2025
Unifin has received and reviewed ******** Conlons complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to contact a particular individual on their behalf. Unfortunately, ******** ****** received messages intended for the individual Unifin was attempting to reach. Per PNicholas Conlons complaint, Unifin has ceased all communications to ******** Conlons phone number, and Unifin has forwarded a copy of the complaint to our client.
If ******** ****** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin Inc.
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Get a QuoteCustomer Complaints Summary
394 total complaints in the last 3 years.
207 complaints closed in the last 12 months.