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Complaint Details
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Initial Complaint
08/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have received several texts stating they are trying to collect a debt from a credit one credit card for nearly $3,000. I don't have that card, have outstanding credit, and have never received anything in writing regarding this matter. It seems like a phishing scam to me.
Business response
08/26/2024
Unifin has received and reviewed the consumers complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to make collection efforts on their behalf. Unfortunately, ******************************* received messages intended for another individual. Based on the complaint received, Unifin has ceased all communications to ********************************* phone number related to the subject account, and ********************** has forwarded a copy of the complaint to our client.
Unifin appreciates ********************************* understanding and patience. Please contact us with any additional questions or concerns.
Sincerely,
Unifin, Inc.Customer response
08/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I been getting phone calls and text messages from this Unifininc debt colllector. I don't owed any debt pertaining to their claims. Two seperate inquiry form two different entities with one specific reference number. It's a scammed right away. I have not purchase a furniture and insurance balance of $500 like they said. Very intrussive of calling and texting. If this not solve will call my state attorney general. It's getting worst with all calls and text with diffrent numbers.Business response
08/26/2024
Thank you for giving Unifin, *** (Unifin) the opportunity to respond to this complaint. In the complaint, ******************* alleges that Unifin contacted him in relation to an account he does not owe. Based on an investigation of the allegations made in this complaint, Unifin believes that ******************* is mistaking the actions of another company as those of Unifin.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ******************* received two messages from Unifin, on June 25, 2024, and August 9, 2024, intended for that other person. Unifin was not made aware it was contacting the incorrect party until it received ***************** complaint. Unifin ceased all communications to ***************** phone number at that time. Unifin has not contact that telephone number after August 9, 2024. ***************** telephone number has been added to Unifins internal do not call list to prevent future attempts to call the number.
If ******************* has any further questions or concerns, please contact our ********************* at ***********************************.
Sincerely,
Unifin ***.Customer response
08/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am the President of ************************** and since 2021, we have been receiving calls from various telephone numbers from collection agents from Unifin, Inc. The most call was received on August 15, 2024, from telephone number ************** at 3:30 p.m., CST. When we answer the call, there is a pause, and the caller hangs up on us. I called them back and spoke with a person who asked if she could speak to a "************************* or ***"? This person cannot be reached at our office, she is not employed by us, in the past or present. These telephone calls are disruptive, and we have been the owner of telephone number ************** since 2019. Since our requests have been ignored by this collection agency, we are asking for assistance from the Better Business Bureau in this matter.Business response
08/26/2024
Unifin has received and reviewed ***** Days complaint and appreciates the opportunity to respond.
An account was placed with our office,by our client, to make collection efforts on their behalf. Based on the complaint received, Unifin has ceased all communications to phone number, *************,and Unifin has forwarded a copy of the complaint to our client.
If ************** has any further questions or concerns, please contact our ********************* at ***********************************.
Sincerely,
Unifin ****Customer response
08/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, if Unifin, Inc., a third party debt collector with an address listed in ******, ********, from this date and beyond with unwanted telephone calls to **************, we will bring this to the attention of the Illinois Attorney General and request their office for assistance and possible violations to the Fair Debt Collection Practices Act. Since 2021, we have been receiving calls for a person by the name of "*************************/***" and we duly informed the collection agent that this person can not be reached at our office telephone number. It stops today.
Sincerely,
**************Administrator
Azalea *************** LLC
**************
Initial Complaint
08/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Debt collection scam or phishing attempt. Unifin Debt collection is attempting to collect a "$604.8" debt to **************** N.A." and asks you to call ************.Business response
08/16/2024
Unifin has received and reviewed the consumers complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to make collection efforts on their behalf. Unfortunately, ************************* received a message intended for another individual. Based on the complaint received, Unifin has ceased all communications to ******************** phone number related to the subject account,and ********************** has forwarded a copy of the complaint to our client.
Unifin appreciates ******************** understanding and patience. Please contact us with any additional questions or concerns.
Sincerely,
Unifin, Inc.Customer response
08/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
08/01/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ***************** System. I do not have a contract with Unifin, they did not provide me with the original contract as requested.Business response
08/16/2024
Unifin has received and reviewed *************************************** complaint and appreciates the opportunity to respond.
An account under *************************************** name and personal information was placed with our office, by our client, ************************** LLC, to make collection efforts on their behalf. Based on *************************************** complaint, Unifin has ceased collection efforts on the subject debt, and forwarded a copy of ***************************** Sandovals complaint and dispute to our client. Our client has subsequently advised us that based on Mr. ********* dispute they are terminating collection efforts.
If ************************************** has any further questions or concerns, please contact our ********************* at ***********************************.
Sincerely,
Unifin ****Initial Complaint
08/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a letter from Unifin on 7/22/24 stating that I owe them $3998.69 from 04/30/2008 original creditor **** card service with Ref# **********. I have an excellent credit score and have never heard of any of these companies. I do not owe anyone or any company money. I pay off my credit cards every month and I have find it strange that a bill from 16 yrs. ago suddenly shows this **** collector **** in my mailbox. This is obviously either some sort of identity fraud or a mistake . I did not have any loans or credit bills outstanding in 2008.Business response
08/02/2024
Unifin has received and reviewed ******************* complaint and appreciates the opportunity to respond.
An account under the consumers personal information was placed with our office by our client, ********************* LLC, to make collection efforts on their behalf. Based on ******************* dispute of the debt, Unifin has ceased collection efforts related to the subject account, and the account will be returned to our client along with a copy of the consumers dispute and complaint.
Please contact us with any additional questions or concerns.
Sincerely,
Unifin, Inc.Customer response
08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
07/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received a text:"This is Unifin a debt collector Contact us about ref#********** @ ********** or ****************************************** ChargesMayApply Reply STOP to stop Texts"This is the second time I have received this text message. After the first text I called the number in the message. They wanted to verify my name which I did. They then asked if the last 4 of my SSN# was XXXX. I told them that was incorrect. They then stated they were contacting me in error and would not contact me again.I receveived this same exact same text message today (7/26/2024).I called them again and told them I didn't owe any money and they said the text was in error and that they would remove it from their system. I told them this was the 2nd time that I was getting this message in and that they previously told me that they would remove this information.Business response
08/07/2024
Unifin takes ******************* complaint seriously and appreciates ************************* for bringing this matter to Unifin's attention.
An account was placed with our office, by our client, to make collection efforts on their behalf. Unfortunately, ************************* received messages intended for another individual. Unifin ceased all communications to ******************* phone,and Unifin has forwarded a copy of the complaint to our client.
If ************************* has any further questions or concerns, please contact our ********************* at ***********************************.
Sincerely,
Unifin ****Customer response
08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
07/24/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I continue to receive calls from different numbers from the company Unifin They record the calls but when I tell them that I am going to record the calls they say they must end the calls. They will not give me any info about what they want unless I supply them with sensitive information. I do NOT owe anyone money and they are calling on my cell home and even my wife's cell. I am disabled and elderly and this is constant abuse. It may even be criminal but I have not looked into that yet. I am also curious how they can be a B rating with the BBB if they operate in this manner they should be an F ratingCustomer response
07/25/2024
This is not from a 3rd party source. I have no debts with this company or for that matter any company! Please keep this complaint open. I can't understand how this company has a "B" rating if you have so many complaints?Business response
08/02/2024
Unifin has received and reviewed ****************** complaint and appreciates the opportunity to respond.
An account under ****************** name and personal information was placed with our office, by our client,Jefferson ******* Systems, LLC, to make collection efforts on their behalf. Based on ****************** complaint,Unifin has ceased collection efforts on the subject debt, and forwarded a copy of ****************** complaint and dispute to our client.
If *********************** has any further questions or concerns, please contact our ********************* at ***********************************.
Sincerely,
Unifin ****Customer response
08/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The client ***************** has not reached out to me. Hopefully they will no longer contact me since I NEVER did any business with them.
Sincerely,
***********************Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company is scamming people out of money with unverifiable credit claims using my phone number and name which is easily obtained no proof of claimsBusiness response
07/19/2024
Unifin takes ************* complaint seriously and appreciates ********** for bringing this matter to Unifin's attention.
Upon investigation, Unifin is unable to locate the phone number,provided by **********, in its system. Unifin requires the phone number at which ********** received phone calls to investigate further.
If ********** has any further questions or concerns, please contact our ********************* at ***********************************.
Sincerely,
Unifin ****Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received an email from Unifin regarding a debt settlement offer for a 1 time payment of $177.81 to resolve my account in full. I reached out to a chat agent regarding making the settlement payment. The agent assured me the account would be settled and made closed once payment is received. I asked if I could get this in writing along with the debt deleted. He said a confirmation email would be sent immediately once the payment was made and the debt would be deleted within 30 days. I made the payment and it posted today July 15th. I did not receive a confirmation email. I checked on the Unifin reference account to see if a confirmation notice generated from there and saw that there was a $95 balance on my account? I also checked to see if my payment posted on their end and saw it within the transaction history. I reached out to another chat agent to confirm my account was settled and to receive my confirmation email. The agent proceeds to give me vague answers by first confirming my payment had already posted and then backtracking by saying I would receive my confirmation email when my payment posts as it posted after the cut off time which is extremely strange. No matter what time of day you make a payment (in this case it was the morning), a confirmation email would and should be sent regardless. It seemed very sketchy. I asked the agent once again for a confirmation email to be sent now and she kept saying it will send in 24 hours which is Unacceptable!Customer response
07/17/2024
I filed this complaint myself and did not hire a third party to do anything on my behalf. I attached screenshots of my chat exchange with this business asking for validation of the payment I made to settle this and I also provided the original settlement offer email.Business response
07/26/2024
Unifin has received and reviewed ************************* complaint and appreciates the opportunity to respond.
An account under ************************* name and personal information was placed with our office by our client, ***************** Systems, LLC, to make collection efforts on their behalf. On July 15, 2024, ***************************** made a payment to Unifins to settle the subject debt for less than the balance owed. Unfortunately, Unifin was unable to provide a receipt for payment at the time *********************** communicated with Unifin because the payment had not yet finished processing. Once the payment processed, Unifin issued a receipt on July 15, 2024,via email to the email address on file. Unifin issued a receipt via regular mail on July 16, 2024. Please note that Unifin does not report to the credit reporting agencies, and therefore is unable to modify any reporting related to the subject debt. Further, the account was returned to our client as Settled in Full, and a copy of ************************* complaint has been forwarded to our client as well.
If *********************** has any further questions or concerns, please contact our ********************* at ***********************************.
Sincerely,
Unifin ****Customer response
07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Get a QuoteCustomer Complaints Summary
358 total complaints in the last 3 years.
157 complaints closed in the last 12 months.