This business has 1 alert
Complaints
Customer Complaints Summary
- 521 total complaints in the last 3 years.
- 296 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For nearly three years, I have been persistently contacted by Unifin, Inc., a debt collection agency, regarding a debt that I do not owe. In 2022, I proactively reached out to Unifin, and after verifying my information, they acknowledged that they had contacted the wrong individual and assured me that they would cease communications. Despite this, I continue to receive calls and messages from them (from multiple different phone numbers). I have consistently blocked their numbers and reported the unwanted communications. I maintain a credit score of 780+ and have no outstanding debts. Attached to this complaint will be three screenshots of the most recent text messages I received from the company again. I must emphasize that this has been going on for almost three years.Supporting Information I researched about this company:Unifin has a B rating with the BBB but holds a low customer rating of 1.27 out of 5 stars, based on numerous complaints about persistent and incorrect debt collection efforts. The ************************************ (****) has received over 300 complaints against Unifin in recent years, with allegations including attempts to collect debts not owed and continued contact after requests to stop. The Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors from engaging in harassing behavior and mandates that they cease communication upon request. Desired Resolution:I request that Unifin immediately cease all forms of communication with me and remove my contact information from their records. Additionally, I urge the BBB to consider the pattern of complaints against Unifin and take appropriate action to address these ongoing issues
Business Response
Date: 06/05/2025
Unifin has received and reviewed ***** ******** complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ***** ******* received communications intended for that other individual. Please note that Unifin ceased communications to ***** ******** phone number, ending 8680, upon first being notified that Unifin was contacting the incorrect party. Subsequently, a different account, associated with ***** ******** phone number, was placed with Unifin to contact a particular individual. In response to ***** ******** complaint,Unifin has added ***** ******** phone number to is Do Not Call list to ensure Unfin does not contact ***** ******** phone number in the future. Please note that Unifin has forwarded a copy of the complaint to our client.
If ***** ******** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin Inc.Customer Answer
Date: 06/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:06/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving texts from Unifin debt collectors. I do not have any accounts in collection. I have reported this to my phone carrier but I am still receiving texts.Business Response
Date: 06/05/2025
Unifin has received and reviewed ***** ******** complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. Unfortunately, ***** ******* received messages intended for another individual. Please note that Unifin ceased communications to ***** ******** phone number, ending 2273, upon first being notified the receiver did not wish to receive any further messages at that phone number. Unifin has forwarded a copy of the complaint to our client.
If ***** ******** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Customer Answer
Date: 06/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:05/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting this text messages This is Unifin, a debt collector. Contact us about ref# ********** @ ************ or ***************************************************************** ChargesMayApply Reply STOP to stop texts. Every time they text the ending of the website is different. I googled the phone number and a lot of people are saying its a scam. *** recently got a new phone number so Im pretty sure they are looking for someone else. I wanted to be sure so, I went to the official website for Unifin and they can not find anything on file for me when I tried to look it up. No matter with option you choose it always says invalid credentials entered. Try with DOB. I believe this is a scam or they have the wrong person.Business Response
Date: 06/09/2025
Unifin takes **** Bumgardners complaint seriously and appreciates **** ********** for bringing this matter to Unifin's attention.
By way of background, in an attempt to reach a Unifin customer,our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. **** ********** received messages intended for another individual. Please note that Unifin ceased communications to **** Bumgardners phone number, ending 7986, upon first being notified that Unifin was contacting the incorrect party. In response to **** Bumgardners complaint, Unifin has added **** Bumgardners phone number to its Do Not Call list to ensure Unfin does not contact **** Bumgardners phone number in the future. Please note that Unifin has forwarded a copy of the complaint to our client.
If **** ********** has any further questions or concerns, they are invited to contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Customer Answer
Date: 06/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** **********Initial Complaint
Date:05/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps spam texting and calling my phone number and after I block them, they call or text from a different number. It never stops. I have no idea what they are talking about and I will absolutely not click a link sent to me on a sketchy spam text. They call me about some other person I have never heard of and then hang up when I say I am not them. But continue to contact me. It needs to stop.Business Response
Date: 06/05/2025
Unifin has received and reviewed ****** Zepedas complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ****** ****** received a message from Unifin intended for that other person. Unifin was not made aware it was contacting the incorrect party until it received ****** Zepedas complaint. Please note that ****** Zepedas telephone number has been added to Unifins do not call list to prevent future communications to that phone number.
If ****** Zepedas has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Customer Answer
Date: 06/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:05/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This debt collector has the wrong person and will not stop contacting me. They are harassing me after telling them THREE times they have the wrong **** number. They are not refraining from contacting me and Im not even the right person. They need to stop harassing me and I told them to cease and desist ASAP and they have not stopped. I have proofBusiness Response
Date: 06/02/2025
Unifin has received and reviewed ******* Mccombss complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ******* ******* received a message from Unifin intended for that other person. Unifin was not made aware it was contacting the incorrect party until it received ******* Mccombss complaint. Please note that ******* McCombss telephone number has been added to Unifins do not call list to prevent future communications to that phone number.
If ******* Mccombss has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting texts from this collection agency. I blocked the number many times and they just text from another number. I go to put my credentials in it tells me that it doesnt recognize my credentials. I hope its not a scam company. Its possible that someone could get caught up in an identity theft or privacy violation case dealing with this company. My number is over 20 years old.Business Response
Date: 06/02/2025
Unifin has received and reviewed ******** Grahams complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ******** ****** received a message from Unifin intended for that other person. Unifin was not made aware it was contacting the incorrect party until it received ******** Grahams complaint. Please note that ******** Grahams telephone number has been added to Unifins do not call list to prevent future communications to that phone number.
If ******** Grahams has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Initial Complaint
Date:05/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This my second notice from this company. I looked up the address and I have met lived there or done any business with them. I only have to credit cards open for over 7 years .This not one of them.This is Unifin, a debt collector. Contact us about ref# ********** @ ************ or ***************************************************************** ChargesMayApply Reply STOP to stop texts.Business Response
Date: 06/02/2025
Unifin has received and reviewed ******* ****** complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ******* ***** received a message from Unifin intended for that other person. Unifin was not made aware it was contacting the incorrect party until it received ******* ****** complaint. Please note that ******* ****** telephone number has been added to Unifins do not call list to prevent future communications to that phone number.
If ******* ****** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Customer Answer
Date: 06/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unifin is claiming I have several credit cards in collection. All of the cards have the same amount, opened the same year and they refuse to provide me any information.Business Response
Date: 06/05/2025
Unifin has received and reviewed ***** Fitzpatricks complaint and appreciates the opportunity to respond.
An account under ***** Fitzpatricks name and personal information was placed with our office by our client to make collection efforts on their behalf. On May 27, 2025, ***** *********** spoke with one of Unifins agents. During that conversation, ***** *********** disputed the subject debt and requested validation information. Unifins agent documented ***** Fitzpatricks dispute and request for validation, and Unifin notified its client of ***** Fitzpatricks request at that time. As stated, Unifin ceased collection efforts upon first being notified that ***** *********** was disputing the subject debt. Please note that Unifin returned the account to our client and notified them of ***** Fitzpatricks complaint.
If ***** *********** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Customer Answer
Date: 06/06/2025
Complaint: 23384341
I am rejecting this response because:
Sincerely,
***** ***********Initial Complaint
Date:05/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been recieving texts about a debt I know for sure I do not have at all. It has been very annoying, and interrupts my day to day work and life in general "Unifin, a debt collector: We have an important message regarding your outstanding balance of $5315.66. If this is a mistake report here:****************************************** Ref#********** Call: ********** or access our ************ portal:****************************************** Reply STOP to opt-out."I have no debt in collections, they need to get their info correct and leave me alone.Business Response
Date: 06/02/2025
Unifin has received and reviewed **** ******* complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. **** ****** received a message from Unifin intended for that other person. Unifin was not made aware it was contacting the incorrect party until it received **** ******* complaint. Please note that **** ******* telephone number has been added to Unifins do not call list to prevent future communications to that phone number.
If **** ******* has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Initial Complaint
Date:05/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a text from Unifin regarding a debt. The reference number is: **********. Given the issues of phishing and the fact that I have not received any information from this debt collector other than a text, I can only assume it is not legitimate. There is nothing on my credit report as of this date that suggests I have collection issues. Any payments owed are paid. Nothing on my credit report suggests that anything is owed, and even if it did, it would have been paid. There are rules and regulations that all debt collection agencies much follow including written notice via postal mail. I have not seen one. I will be sending a written notice to Unifin to gather information as to what company is requesting debt payment, the address and the amount. If no information exists, I will file a report to the regarding this issue.Business Response
Date: 06/05/2025
Unifin has received and reviewed Whitney ****** complaint and appreciates the opportunity to respond.
An account under ******* ****** name and personal information was placed with our office by our client to make collection efforts on their behalf. Based on Whitney ****** complaint indicating they are disputing the subject debt and requesting validation documentation, Unifin has ceased collection efforts and notified its client of ************** complaint. The account will be returned to our client along with a copy of Whitney ****** complaint.
If ******* ****** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Customer Answer
Date: 06/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****
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