Complaints
Customer Complaints Summary
- 424 total complaints in the last 3 years.
- 221 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving text messages from Unifin saying they are a debt collector. I don't owe any overdue debt. I have checked my credit reports with all three bureaus and the are no outstanding debts nor collections listed. I've never received a letter from this company and I definitely will not be clicking on the link they are sending to my phone. Text Message Reads: This is Unifin, a debt collector. Contact us about ref# ********** @ ************ or ******* ChargesMayApply Reply STOP to stop texts. I have no outstanding debt and I keep credit monitoring active due to identity theft in the past, so anything on my credit report is immediately sent to me via notification. Tired of scammers and have no problem suing any one of them.
Business Response
Date: 03/17/2025
Unifin has received and reviewed Suena ********* complaint and appreciates the opportunity to respond.
An account under Suena ********* name and personal information was placed with our office by our client to make collection efforts on their behalf. Based on Suena ********* dispute, and complaint, Unifin ceased collection efforts,returned the account to our client, and notified them of Suena ********* complaint and dispute.
If Suena ******** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Customer Answer
Date: 03/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Suena ********Initial Complaint
Date:03/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed my credit report and noticed an inaccurate and invalid account reported by ********************** Incorporated. This account is not valid, and it's presence on my report is a violation of the Fair Credit Reporting Act (FRCA).Under the ***** all reported accounts must be accurate, verifiable, and legally collectible. This account does not meet these standards, and I am requesting it's removal. I have not received proper validation of this debt, and without sufficient proof, it should not be reported.I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal laws.Business Response
Date: 03/10/2025
Unifin has received and reviewed ***** ***** complaint and appreciates the opportunity to respond.
An account under ***** ***** name and personal information was placed with our office by our client to make collection efforts on their behalf. Based on ***** ***** complaint indicating they are disputing the debt, Unifin has ceased collection efforts and notified its client of ***** ***** complaint. Please note that Unifin has not reported the subject debt to the credit reporting agencies and is therefore unable to modify any reporting related to the subject debt. The account will be returned to our client along with a copy of ***** ***** complaint.
If ***** **** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Initial Complaint
Date:03/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not the person you are looking for. I did notify the person you are try to contact . She called to solve the problem and asked form the proper documention and thus far you have not supplied her the proper information. (I called you and told you to stop sending me text to no avail.) Documention is the first step to solve this problem. The next step will be filling a complian will the state of ******** about your business practice. The third step will be legal action. No more text this solve this problem. Thanks:AlBusiness Response
Date: 03/20/2025
Unifin has received and reviewed **** Campbells complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to contact a particular individual on their behalf. Unfortunately, **** ******** received messages intended for the individual Unifin was attempting to reach. Per **** Campbells complaint, Unifin has ceased all communications to **** Campbells phone number, and Unifin has forwarded a copy of the complaint to our client.
If **** ******** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin Inc.Customer Answer
Date: 03/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ********Initial Complaint
Date:03/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted via text message on from Unifin Debt Collector regarding an outstanding balance. I have no awareness of where this debt would have originated and there is no company name attributed to this debt. There are so many scams and I have no idea what debt this isBusiness Response
Date: 03/07/2025
Unifin has received and reviewed ***** Butlers complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to contact a particular individual on their behalf. Unfortunately, ***** ****** received a message intended for the individual Unifin was attempting to reach. Unifin has ceased all communications to ***** Butlers phone number, and Unifin has forwarded a copy of the complaint to our client.
If ***** ****** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin Inc.Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unifin says its a collection agency trying to collect a debt from ************. I do not have any debts. Any past debts I had were recently discharged in a Chapter 13 bankruptcy. If the alleged debt is legitimate, it is too late to file it as the bankruptcy court gave more than adequate notice to creditors to file a claim.Business Response
Date: 03/10/2025
Unifin has received and reviewed Latrissia Smiths complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to contact a particular individual on their behalf. Unfortunately, ********* ***** received communication intended for the individual Unifin was attempting to reach. Unifin has ceased all communications to Latrissia Smiths phone number, and Unifin has forwarded a copy of the complaint to our client.
If ********* ***** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin Inc.Initial Complaint
Date:03/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Getting emails about debt at *************** which I have never had any business with ever.Business Response
Date: 03/14/2025
Unifin has received and reviewed ******* Bonisisios complaint and appreciates the opportunity to respond.
An account under ******* Bonisisios name and personal information was placed with our office by our client to make collection efforts on their behalf. Based on ******* Bonisisios dispute, and complaint,Unifin ceased collection efforts, returned the account to our client, and notified them of ******* Bonisisios complaint and dispute. Our client has advised us that to resolve this matter they are terminating collection efforts on the debt.
If ******* ********* has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Customer Answer
Date: 03/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********Initial Complaint
Date:03/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
unifin keeps trying to collect 8 year old debt from fingerhut in wich number one i am disabled living on government checks i am untouchable **** you can do unifin is go to couirt place on my credit report because every time i get a letter claim ect from you ill file her and federal trade commission to bug try to collect from disabled id highly illegal i hope federal trade fines you 100 billion dollars for violation of fair debt collection laws you do violate every one of them like i said io am disabled you can never get even 1$ never will aso keep on doing it ill contact a lawyer sue you for every bit of al your money 100 of your worth i will bankrupt you do you not understand fair debt collection you will soonBusiness Response
Date: 03/10/2025
Unifin has received and reviewed ****** Masons complaint and appreciates the opportunity to respond.
An account under ****** Masons name and personal information was placed with our office by our client to make collection efforts on their behalf. Based on ****** Masons complaint indicating they believe they cannot be collected from, Unifin has ceased collection efforts and notified its client of ****** Masons complaint. Please note that the account will be returned to our client along with a copy of ***** ******* complaint.
If ****** ***** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Initial Complaint
Date:02/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was texted by Unifin a debt collector. I do not know what the debt is a result of. I can't find any link to it on my credit report. I do not know if this is a real company or not. I do not *** money to this company.Business Response
Date: 03/03/2025
Unifin has received and reviewed the consumers complaint and appreciates the opportunity to respond.
An account under ****** Thorntons personal information was placed with our office, by our client, to make collection efforts on their behalf. Based on ****** Thorntons complaint, Unifin ceased collection efforts and notified its client of ****** ******** complaint and dispute. Please note that the account will be returned to our client along with a copy of ****** Thorntons dispute and complaint.
Please contact us with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving text messages on 2/26/25 from Unifin saying they are a debt collector. I don't owe any overdue debt. I have checked my credit reports with all three bureaus and the are no outstanding debts nor collections listed. I've never received a letter from this company and I definitely will not be clicking on the link they are sending to my phone. Text Message Reads: This is Unifin, a debt collector. Contact us about ref#********** @ ************ or *********************************************************** ChargesMayApply Reply STOP to stop texts.Business Response
Date: 03/03/2025
Unifin has received and reviewed the consumers complaint and appreciates the opportunity to respond.
An account under *** Downess personal information was placed with our office, by our client, to make collection efforts on their behalf. Based on *** Downess complaint and dispute of the debt, Unifin ceased collection efforts and notified its client of *** Downess complaint and dispute. Please note that Unifin will not resume collection efforts, and the account will be returned to our client along with a copy of *** Downess dispute and complaint.
Please contact us with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
Date:02/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received text messages below example Unifin, a debt collector: We have an important message regarding your outstanding balance of $926.13. If this is a mistake report here:****************************************** Ref#********** Call: ********** or access our ************ portal:****************************************** Reply STOP to opt-outBusiness Response
Date: 03/07/2025
Unifin has received and reviewed ******* ******** complaint and appreciates the opportunity to respond.
An account under ******* ******** name and personal information was placed with our office, by our client ******************************, to make collection efforts on their behalf. Please note that Unifin has ceased collections of the subject debt,returned the account to its client, and notified its client of ******* ******** complaint.
Unifin appreciates ******* ******** understanding and patience. Please contact us with any additional questions or concerns.
Sincerely,
Unifin, Inc.
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