ComplaintsforLakeshore Management, Inc.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  With all due respect, I was once again told something and then being told something completely different.It is tremendously upsetting to be under a specific impression only to have it changed.When I began my purchase to my modular home I was initially told if I put a specific amount down it would be matched up to $5,000. After I had paid the $5,000 I was then told that program is no longer offered and to make up for it *********** would waive the first two months of lot rent. So $1,320 was waived even though I was promised $5,000. I was disappointed on this but let it go as I didnt want to start out on the wrong foot.I was also promised my driveway was being repaired and added to due to the previous concrete company using a bad batch and not leveling the concrete out causing significant water / ice pooling at my front steps. This was told would be done last summer. The concrete company replaced a newer homes driveway and never returned to do any others. Again, i understand things do happen and decided to be patient. However, in attempting to get ahead of the curve I talked with the previous community manager who promised they would have it done first thing in the spring. Unfortunately this passed as well due to the community manager leaving.Additionally, prior to moving in, I was assured both of my screen doors would be replaced due to the wind pulling the doors and bending them to a point there are significant gaps in the door ways this was also never addressed as promised.Now, I was under the impression I had paid off a payment plan ahead of time giving me much needed relief from my financial set back in open heart surgery.I apologize if this comes off upsetting. However, I am upset and disappointed in the repeated promises that were false.I do not wish to ruffle any feathers, but these are significant false promises on a repeated basis.Thank you for your time

  

  Business response

  08/05/2024

  Hello **************, Thank you for sharing your experience with us. I've contacted the Regional Manager, ***, and this was the first she had heard of this. She is looking into it with the Sales Team as well to collect valuable data and has since reached out to you and left you a voicemail to help add detail.  I truly hope this matter is clearer for you soon and feels resolved. Thank you for being a valued resident.

  Sincerely, 

  Lakeshore Management

  Customer response

  08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Your assistance is needed with refunding the amount of $770.29 that Lakeshore Management withdrew from my bank account (see below) without consent. Lakeshore withdrew the funds to cover the utility bills listed below which were determined to be incorrectly billed. I was under the assumption that the wrongful and unauthorized deductions would be applied to rent or refunded, but neither happened. This matter has been pending since Aug 2023. I notified the property manager who provided an undeliverable email to *********************** ************************************** I have written to Lakeshore Management's helpdesk and corporate office (4 times) in attempt to resolve this issue. I am a senior citizen on a fixed income and with many health issues. I need Lakeshore Management to respond and return the funds that they wrongfully withdrew from my account. Account Number: ******** >>> Amount: $445.24 / Billing Dates: Jun 12, 2023 thru Jul 13, 2023 / Usage Gallons ****** >>> Amount: $325.05 / Billing Dates: Jul 13, 2023 thru Aug 14, 2023 / Usage Gallons ******

  Customer response

  01/03/2024

  I am writing on behalf of ********************************************** who does not speak or write English and has sought my assistance in communicating a grave concern relating funds wrongfully withdrawn from her bank account by **********************.  In addition to the overage billing, we are including the current water bill of $19.79 to show the difference and error with billing.
  
  Account Number: ********
  Amount: $445.24 / Billing Dates: Jun 12, 2023 thru Jul 13, 2023 / Usage Gallons 32,940
  Amount: $325.05 / Billing Dates: Jul 13, 2023 thru Aug 14, 2023 / Usage Gallons 25,400
  
  ************** made a conscious effort to resolve this matter with management, but to no avail.  The utility billing is registered to and managed by the mobile home park (Evening Star). This matter has serious implications on **************' livelihood.  As expressed to the property managers, ************** is on a fixed single income with many health issues.
  
  ***** is requesting that funds be returned immediately.  ************** can be reached at ************ or the address listed below.
  
  
  *************************************
  Evening Star Management Mobile Home
  *************************************
  Unit B5
  *********, ** 33024

  

  Business response

  02/05/2024

  Hello, we are investigating this complaint and will follow up in the next 24 hours with what is discovered.  The email you have for *********************** is correct so perhaps a typo was entered.  He and the manager will review the account. 

  Sincerely, Lakeshore Management

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October 2023 I applied and was approved for a home. I paid $35 application fee $150 home inspection fee and another $35 application fee all for them to sell the home to someone else underneath me. The office staff has changed staff but ******** has always been there since I have been dealing with this and today after weeks of waiting she informed me that they had sold this house to someone else since I didn't meet the requirements for the community which is false and I have multiple emails that state I was approved. This staff lies, often has the office closed for "trainings" and fail to answer emails and phone calls to communicated properly. They sold this home which I was already approved for and didn't ever tell me anything. I paid$188 for this transaction in fees and want my money refunded to me. ******** has been handling this transaction since the beginning and neglected to keep me properly informed of what was happening and she sold the home. This company staff is very unprofessional and work schemes one will tell you one thing and then the other staff will change it to whatever she wants the manager.

  

  Business response

  12/28/2023

  Hello ******, We appreciate your feedback and sharing your side of this experience. Your circumstance had a lot of moving parts, both with the home you successfully purchased and then the second one you were interested in. Weve seen numerous email exchanges showing communication about what was required to purchase that second home.  Our requirements are specific and must be met,and we dont customarily hold a home while different avenues are pursued by the purchaser. That said, the Regional Manager ***** will contact you to discuss the inspection fee paid for the second home.  Those fees are not paid to us so of course we do not have it on file, but ***** would like to be sure there is nothing owed to you. She will contact you by email.  We wish you the best of luck.

  Sincerely, Lakeshore Management

  Customer response

  12/29/2023

   
  Complaint: 21042703
  
  I am rejecting this response because:
  The current staff told me since I was dealing with previous staff my purchase was not valid. I sent in all required information as requested, nobody was asking to hold the process for the second home was delayed due to the fact that the title took over 2 months to receive and I had to continuously check with office staff as opposed to them letter me know when it was ready. I have had to constantly check with the staff the take days to respond via email they dont answer the phone and I have had to go in person I order to find anything out. When I have gone in person the office is often closed with a sign due to training. I paid for 2 application fees for the second home and the inspection fee that I understand was not paid to the community but was required in order to move forward with the purchase. Community rules and guidelines are given in a one page form when you apply. I was told by previous manager I could have 2 units in my name or 3 if under a business name. They replaced that manager and left me hanging for days until the new manager who claimed she had been there for a year but didnt know anything about my transactions until I went in person. I had already been approved and had been asking when we could close on the second home when I had to go out of town and still kept checking in via phone/emails even had my daughter go in person because they dont respond back. The current manager is very rude and wants to tell me they will evict and take the home from you for violations that were not done due to prior staff approval and understanding of what was going on. I was always told that this home was going to be approved for me and lie and lie due to staff not knowing what they are doing or saying then they decided while I am out of town to sell it to someone else. We finally received the title in December the new owners of the first home had applied and been approved in November. As soon as I was back in town I signed the title over and went the new owner transferred it the same day to their name and went to the office 12.19.23 to finalize everything. The office staff failed to let me know of anything until I inquired on 12/26 to ask what the status was they took 3 days to respond and let me know it was done on 12.20.23. 
  

  ******** the current assistant manager has been there the entire time I have been going through this process and the manager stated nobody was there that I was working with and the other staff who had been fired basically what they said and did was bull and void. How am I being penalized for what your staff that worked for lakeshore told me? Just because you fired them is t my fault they still represent the company. The new manager is very condescending and tries to exploit her title to show power in her authority when chooses too. 
  

  id like my refund of the 2 application fees and the money I paid for inspection refund to me $150. I would have lost these funds had the staff not mislead me on the company policy. Moving forward all staff should work the same and know what to state so even if they are fired the policy remains the same. 
  

  It was a money grab to get application fees and make me pay inspection then resell a home they have been approved for to someone else just because old staff was fired them new staff wants to impose her own policy and rules. 
  

  I submitted all application and documents required for approval as requested when the office staff asked. Everything was done in the right order by me for this purchase. I had to chase the staff who always claims to be busy and doesnt respond at all. Very unprofessional behavior. ******** is very aware of what was said and done throughout this whole process!! 
  

  this is very unfair and a lower grab by a manager 
  
  Sincerely,
  
  *************************

  

  Business response

  01/19/2024

  Hi Melody - it is my understanding that the Regional Manager has been in contact with you and is working towards an acceptable resolution.  I hope it has been made clear that we do not collect the money for the inspection as we are not the company that inspects the home. I hope we have met your needs, and best of luck to you. 

  Sincerely, Lakeshore Management

• Initial Complaint

  09/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  complete lack of professionalism and lack of communication with property manager

  

  Business response

  09/29/2023

  Hello **************, I will contact the regional manager in your area and ask her to get in touch with you. Thank you.

  Lakeshore Management

• Initial Complaint

  09/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was double billed for lot rent. I opened an investigation with my bank. The bank returned one of the payments to me. Now the business is billing me 50 dollars for a fee to return my money to me that I should not have taken from my account in the first place.

  

  Business response

  09/21/2023

  Hello **********************, Thank you for being a valued resident in our community!  It is our understanding that you enrolled in automatic payments program and then mistakenly paid on the portal as well. The fee your bank is being considered for adjustment on our end due to your consistent payment history.  ************* Manager is capable of working on this, and tried to contact you multiple times to discuss. She is best resource to start with! Look for follow up correspondence from our team. Thank you, Lakeshore Management

  Customer response

  09/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I cannot understand the lack of professionalism displayed by the Community Manager that I have been dealing with from *********. His refusal to provide me with the requested email stating when my name was removed from the lease is nothing but a bullying tactic, and I am appalled that this is allowed within this company.I have done everything that has been requested of me in this process of attempting to sell my mobile home. I was asked by the Community Manager to provide a letter stating that I was selling the home, which I provided. I have contacted both the utility companies and have confirmed that my name was removed from the utilities and the date that it was completed. However, with Lakeshore, the Community Manager has refused to provide me with the information that I need in an email, stating to me in an email that he would have no further communication with me, and I cannot get any help from anyone else in this company. However, he continues to send me emails addressed to all of the residents, which makes me doubtful as to whether my information has been removed from the system and makes me think that rent bills are probably still being issued in my name for a mobile home that I moved out of and that I no longer have access to as the new resident changed the locks the day of closing. The new resident failed to complete due diligence in obtaining a new lease in a timely manner, and the Community Manager did not issue a lease to the new resident on time, which should have been completed within 30 days of the new resident taking over the mobile home according to ********** Mobile Home Law line 48:8C-4. I am stuck in limbo, begging for confirmation from this company that my name is removed and the date that it was removed. This process, which could have been so simple, has been made unbelievably difficult by the lack of cooperation from the Community Manager. I am beyond disappointed at these interactions. I could never imagine treating a customer this way.

  

  Business response

  09/21/2023

  ********- as the seller of your home, your presence at the closing would have given you access to what you need for documentation.  The new tenant completed this on 8/25. The Manager at the community is not allowed to provide documentation to the seller about the buyer. You should also have a copy of the new title.  It is not clear as to where Lakeshore is not cooperating. Please email us ************************************** for further dialogue. Thank you.
  Lakeshore Management

• Initial Complaint

  08/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  What I find absolutely unbelievable is that a process that should be so simple has been made so difficult by lack of cooperation although I have been communicating clearly the whole time. The issue is that I have moved out of the mobile home and am no longer a Lakeshore resident. I don't even have my signature on a current lease, the title has been transferred over to another person and everything is properly documented. I kept the manager aware that I was selling the home and provided requested documents throughout the process. However the time is long past due for a new and current lease to be provided to the new resident who owns the mobile home and yet I am still being held responsible for a mobile home I no longer live in and no longer hold the title to. I would love to know how this is even legal because ** law for mobile homes states that the new resident should have a lease in 30 days and it's past 30 days that ownership has been transferred. I cannot get the help I need although I have done everything within my power to do so and I am beyond frustrated.

  

  Business response

  09/05/2023

  Hello, the new tenant has finally come in to the office to sign the new lease as of 8/25 so I believe this matter is resolved. Thank you,

  Sincerely, Lakeshore Management

  Customer response

  09/06/2023

   
  Complaint: 20509739
  
  I am rejecting this response because I need to speak to someone concerning this matter. Please give me requested information on when my name was removed from the lease and when the new lease starts. I need the information for my records and for the insurance. I did not sign the new lease and I was being billed as though my signature was on it. It was not a valid document. I previously explained this to the Community Manager who has since refused to communicate with me any further. The new resident has been entirely dishonest about the process, even swindling me out of a few thousand dollars for what was supposed to be a sale, as agreed to by both of us. The new tenant deceived me, took ownership, refuses to pay me, and kept my name on the lease long after the closing was completed. I need to have solid documentation of everything for my records. I don't understand why the Community Manager refuses to provide me with the requested email with information about when my name was removed from the lease and when the new lease is starting. Also, if my name is removed, why am I still receiving community emails from the Community Manager since I am no longer a resident? 
  
  Sincerely,
  
  ***************************

  

  Business response

  09/21/2023

  ********- as the seller of your home, your presence at the closing would have given you access to what you need for documentation.  The new tenant complete this on 8/25. The Manager at the community is not allowed to provide documentation to the seller about the buyer. You should also have a copy of the new title.  It is not clear as to where Lakeshore is not cooperating. Please email us ************************************** for further dialogue. Thank you.

  Lakeshore Managemetn

• Initial Complaint

  07/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In conjunction with my 81 year old father, I purchased a mobile home from a division of Lakeshore Management, LSC Mobile *************** which is incorporated in the ****************. The entity was paid $40,975.00 via cashier's check on 12/9/2022. I have yet to recieve a title to this mobile home and was advised by a representative of the Lakeshore Management that the mobile home should never have been sold as title was not transferred from the prior corporate owner.Since July 12, 2023 I have been attempting to resolve this matter with ***************************** of Lakeshore Management who is the attorney for this company and the corporate signatory on the paperwork filed with the **************** of Corporations for LSC Mobile *********** **** After some intial headway, ********************** has failed to return phone calls or emails. He advised on July 19, 2023, via email, that the matter should be resolved by "end of week." It has not been.Additionally, contrary to ******* Law, it was not disclosed that there is polybutylene piping in the mobile home. This has made the mobile home uninsurable during hurricane season.Almost eight months after LSC Mobile *************** was paid in full for the mobile home, I have no title and it cannot be registered as required by law.

  

  Business response

  08/22/2023

  Hello *****, I have been in touch with *** who is finalizing something on our end and has also been in touch with your attorney.  There will be a more detailed response to follow.

  Sincerely, Lakeshore Management

  Customer response

  08/30/2023

   
  Complaint: 20379112
  
  I am rejecting this response because: As of this date Lakeshore Management has failed to provide title.  I have had to retain an attorney.  I am considering filing charges against the company for grand theft under the advice of my local state attorney's office.  My attorney was assured that the matter would be resolved by 8/18/23.  It has not.  *********** has not responded to a follow-up email sent by my attorney on 8/25/23. So, except for additional aggravation and company representative assurances, the situation HAS NOT CHANGED.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is the second time. I have been issued a letter for eviction. For non payment. The first time the check was left in the mail slot. This is probably what happened again. But trying to contact Lakeshore the past few days with absolutely no luck on. Billing department goes to voice mail. Nobody answered my e mail. And another number I have I sent a text their reply was I am not participating in a survey we have nobody working in the main office. To answer any questions this place is a joke.

  

  Business response

  07/28/2023

  Hello ******************, I have asked the Regional Manager to contact you to ensure you get a response and help address any issues. Thank you.

  Sincerely, Lakeshore Management

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have owned my single wide in the first phase of ************* for 6 years, during this time there have been multiple multiple lets say a plethura of times our water has been contaminated and we are under a boil water notice. I will get a boil water notice many times without an email saying it has been raised or recinded and water is ok to drink as well. This is not ok. This is a public health issue. There is also raw sewage that comes up from the man hole right across the street from the office. You can smell it all down the street. The office never answers calls or replies to emails. I have done some research and the water in our community or at least our phase is not run by the city so you cannot get water quality reports. It seems that it runs on a private system and there is no consitant testing availabe and no consistant recinded water boil alert emails. The water boil notices all run together to a point where I question if we EVER have clean water because there are many instances where a water boil alert will be recinded only to have it be back on 2 days later and our water is shut off for many many hours and into the late evening 8ish PM. Or we just get constant water boil notices that run together without them being lifted or recinded to know if or when our water is ok to use or consume. The community does not offer us bottle water or any type of remediation to this constant ongoing health hazard and I think it needs to be addressed. You purchase or rent only to find out you live in a slum with raw sewage coming up inthe street and no clean water for your family on an ongoing basis. This is unnaceptable.

  

  Business response

  07/14/2023

  Hello, First we thank you for being a resident at ************* for 6 years! With every repair that contractors have had to make to the ongoing project there, water shut offs are an unfortunate side effect. With EVERY and ANY water shut off, a boil order must be issued regardless of the nature or severity of the repair.  The communication process takes place via email, text and printed postings. Your Community Manager will continue to try to get in touch with you to give any clarity on the construction project for the community, and also to make sure she has all of your information on file.  Thank you, 

  Sincerely, Lakeshore Management

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