Complaints

This profile includes complaints for Lakeshore Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lakeshore Management, Inc.

  8800 Bronx Ave Skokie, IL 60077-1804

  
• 

  Lakeshore Management, Inc.

  PO Box 4918 Skokie, IL 60076-4918

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction on 10/3/24- Community manager ***** ******* who is employed by Hillside a Lakeshore community, utilize an exploitative tactic against this writer in order to try and obtain the title of my mobile home by requesting me to sign title over to ************************* home, amount of money paid- I was instructed to indicate zero dollars on the title, what business committed to provide to me- to purchase my mobile home without money being exchanged, on 10/3/24 I was instructed by ***** ******* to write I am donating my mobile home to ************************* home, on 10/3/24 I was instructed by ***** to meet her friend at a storage shed in ************* to turn over my mobile home title (I did not) what is the nature of the dispute- my rights were violated under Florida statue law ******* that protects senior citizens in the funds, assets or property involved in the exploitation of an elderly person or disable adult. I am a 60 year old women and disable veteran and did not deserve the exploitative tactic from ***** ******* on 10/3/24 at 3pm in her office. Hillside at Lakeshore Community Management has failed to respond to my six emails sent starting on 10/13/24, on 10/4/24 I legally sold my mobile home to a different buyer vs allowing myself to be exploited by ***** ******* Community Manager who is employed by Hillside a Lakeshore Community head quarters is located at ************************************ contact number to corporate ************ the location were the exploitative behavior against this writer by ***** ******* happen at *************** home community *********************************************************************************************************** on 10/3/24 at 3pm in ***** office. On 10/2/24 I was instructed by ***** to report to her office and bring my title to my mobile home on 10/3/24. I am asking that someone look into this matter with hopes that this type of behavior does not continue to happen to other individuals who own a mobile home located at the address indicated.

  

  Business Response

  Date: 11/18/2024

  Hello, When the homeowner approached the manager about leaving and just handing over their damaged home, ***** the manager advised the homeowner to sell their home instead.  The homeowner sold their home to an unauthorized buyer who subsequently sold the home to an authorized buyer.  We will be happy to have the regional director contact the homeowner as requested.

  Sincerely, 

  Lakeshore Management

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This management company is a scam first their park manager shows up to give me a 30 day notice when I offered to pay I was told lakeshore would not and will not accept any money and my option was to sign over the mobile home which I have on video of the manager saying they are using that to get the mobile homes for pennys on the dollar then their park manager has my car illegally towed and signed paperwork for the tow company to scrap the car luckily I caught them in time but they caused over $7,000 in damages to the car which I have reached out about all summer we have dealt with the smell of septic because one of the neighboring homes septic leaks in to their yard and lakeshore has been informed of and has yet to still have fixed it Ive reached out with no responses back Ive also reached out to a attorney and will be filing a case against lakeshore as well as the tow company for the car and lakeshore for having to deal with the smell of the septic they refuse to fix as well as running scams to get peoples homes to make up for the money they spent on buying out this park they have denied people even selling their own homes saying that cant for this reason or that and telling them they would have to sell to the management company so they can get it cheap the park managers have no idea what they are doing and you can never get ahold of them

  

  Business Response

  Date: 11/13/2024

  Mr. *****, Unfortunately the offer you made to pay again was after several efforts to collect, both with a hardship program and then court when the hardship program was defaulted. The staff made efforts to help you wherever possible prior to your moving out in May. After months of reminding you of the violation of rules by having an un-tagged unregistered vehicle on your lot and asking it to be moved, it was in fact towed and with warning.  If the towing company owes you for damage (some tires were missing so they used a lift) then please be sure to contact them for those damages. We do wish you well in your future.

  Sincerely, 

  Lakeshore Management

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22479352
  
  I am rejecting this response because:
  That is a lie the car was not missing tires I have multiple pictures of the car prior to the damage and as for it being untagged I was permitted to have the car there by your manager and as for the payments that was a lie as well I offered the money when issued a 30 day to pay and the payment was refused I have it on video and recorded from my security cameras as well so that is a lie I will be contacting my attorney and letting them handle this situation because I also signed over my trailer with the agreement the eviction would be dropped so it was not on my record and it is in fact on my record and I have a signed notarized letter from your management company agreeing to that so we can see each other in court as well as I will be contacting board of health about the septic that is leaking in to one of the lots 

  

  Business Response

  Date: 11/26/2024

  Hello- The Regional Manager was mistaken about which car this was that was towed.  Your car did in fact have tires, however had no tags. We did give notice and warning prior to towing as it is against the rules to have an untagged unregistered vehicle on site for safety reasons.  From this point we will let the attorneys address your further claims. Thank you.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Lakeshore regarding the management of the park they have owned for the past three years. During this time, there has been a persistent issue with maintaining consistent management staff. New managers are frequently brought in, often with an overly aggressive approach, leading to inconsistency in rule enforcement. It appears that they selectively choose which rules to enforce and which homeowners to target for harassment, creating an unfair and hostile environment for residents.Additionally, there is a significant lack of communication and transparency from Lakeshore. Homeowners have no clear point of contact for addressing their concerns, as the manager changes frequently and there is no reliable way to know who to approach with issues. This situation has left residents feeling frustrated and powerless, as we have no effective means of voicing our complaints or seeking resolution.

  

  Business Response

  Date: 10/24/2024

  Hi ******, and thank you for being a resident a ***********We too are frustrated with not retaining staff in your community. In the absence of permanent staff there was always someone overseeing and handling all responsibilities there.  Also, we ALWAYS assign staff members to both email and voicemail for Shangri La at all times, and the community email address and phone number have not changed. **** has been there for 3 months, and I can see she has helped you with an issue as recently as last month.  She will holding the ******************* Meeting there in the next month or so.  Also, there are HOA meetings that residents are always invited to that would also be a good place to collaborate with fellow residents on the needs of the community. If you need to contact someone about a specific issue that the Community Manager cannot address for you, feel free to email helpcenter@ *************************** with the specifics. Thank you.
  Sincerely,
  Lakeshore Management 

• Initial Complaint

  Date:10/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company breached our 26-year-old agreement that I was supposed to bring check or money order to the community office. They screwed the lot rent box shut as of June 1st 2024 using coercion to get us to contract with a third party contractor that does 40 pull hard pull on your credit rating without informing you. They have evicted me for non-payment of rent when they returned my June's check which is out of the same account I wrote them their first check out of 26 years ago there's nothing wrong with my check. ********* statute 327 c they cannot substantially modify your contract which forcing you to deal with a 3-party contractor is another statute they broke. Another Statute in 327 C as they took away my contractual rights I am on the street and my lot rent is paid she's trying to send me a check back for $1,500 after they won't accept my check in June and screwed the the lot rent box shut I unscrewed it and put my check in there. Four states have banned this and they must give you at least one other method of payment cash check or money order. The kangaroo Court it was on Zoom, and Anoka County Sheriff's have don't even know how powerful they are they just follow the kangaroo court orders. This management company is out to steal my trailer house and everything in it why would she return my $1,500 when that pays for the court fines fees and this month's rent I'm going to accept it I told her that I do not consent you accepted the court fees finds and my rent for this month of October my house is sitting on property that I rent in my rent is paid. Lakeshore management are a bunch of scammers they want me to be in debt so they can assume my paid off mobile home and sell it they want it for a dollar when it's paid off and my rent is paid and their ******* third-party contractor accepted my $1,500 they accepted my rent and court fees. Can you believe the nerve of of this nasty nasty company they wouldn't accept my check, they think I will accept theirs.

  

  Business Response

  Date: 10/15/2024

  Ms. ********* The circumstance is unfortunate, however at this point we must let any further questions you have be asked of the attorney.  Thank you. 

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22411623
  
  I am rejecting this response because:
  Lakeshore made false paperwork stating my rent was late, for the last ***************************************************************************************************************************************************** the same money order they breached the contract. And then I was not informed that maze rent was late until June 6th when they returned my check. They perjured themselves false documents, and ***** admitted the only reason we're in eviction court is because I will not sign up with their electronic payments it was not because my May rent was late. Very untrustful, despicable, power hungry and greedy!
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When my Husband and I first moved into this trailer park back then known as ********** currently known as *************************** back in ************************************************************************************ a lot fee and our rent was only $829. We then had to move out of our old trailer because we needed more space. A few months after moving into a bigger trailer the old landlord sold the place to Lakeshore Management to which the trailer had water damage and mold growing into it and wasn't up to date, etc. So we held back on the rent because they kept refusing to come inspect the issues. When it got to court the judge deemed our trailer uninhabitable and had our rent lowered to $663 until the landlord did the repairs or moved us. As retaliation because we beat them in court the landlord then moved us to whatever trailer they wanted and hiked our rent up to $1,950 plus had us pay a security deposit which is only supposed to be for new people that just move in there and charge us a lot fee which we have never paid one to. Three months after we moved into the new trailer they tried to say that I never paid September's rent and then took us to court because we fell behind trying to catch up for the month that had already been paid. They raised the rent to $2,048. They threaten us all the time with evicting us even when we pay. Make agreements with us and then turn around and say they never made one. Take our payments and don't apply it to the account right away until I say I want my money back. They are very unprofessional and unsympathetic to what we have going on. My hours have been cut back at work and my husband is disabled and has medical problems that require breathing equipment, and they are just willing to throw us out into the street. They basically told us they didn't care if we couldn't afford to be homeless, but we couldn't afford to stay in their community either. I always give them whatever money I have when I get paid until the rent is paid up.

  

  Business Response

  Date: 10/24/2024

  Gypsy,
  We are sorry for the situation you are in.  New homes were the only available homes at the time of your need to move out.  At that time, you agreed to the new rent amount and signed those documents. It is unfortunate that the new rent for this home was once affordable for you and now is not.  During the last year we have accommodated and allowed for the rent payment catch up for you, and you did. However, the balance at this time indicates that this home is no longer in the budget, and perhaps there are other more affordable housing options for you. The home you are living in is worth the rent being charged. I hope you understand. 
  Sincerely,
  Lakeshore Management

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My house was making us sick so to mold, contact the manager and she seems she was gonna help but she wanted me to surrender the mobile home, since I sold the mobile home now she wants me to be responsible if the new owners are not approved, when she knows I no longer reside or own that mobile home.

  

  Business Response

  Date: 09/24/2024

  Hello, I am sorry to hear that the home you owned and cared for had mold. Also hoping this was rectified for your future buyers. I am unclear what are you are looking to be refunded for, what you have paid. In the text message you attached, **** the manager is reminding you that all residents must pass screening and background check for the safety of the community. If the buyer of your home does not pass those qualifications, then you are responsible for the lot rent until someone qualified wants to buy your home. These rules are identified and provided when you moved in.  If you want to discuss more, please email *************************************** Thank you.

  Customer Answer

  Date: 09/25/2024

  Im not looking for refund. But she did played dirty, I had paid my rent lot on time since 2020, she didnt help on renting a different one, or at least offered me the 99$ dollars special they got going on for new tenants. 
  Complaint: 22323046
  
  I am rejecting this response because:
  
  Sincerely,
  
  Rousalyn ********

• Initial Complaint

  Date:07/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am documenting since June 1 emails and photos of screwed shut mailbox and notice of refusing payment of rent in your office with no alternatives. The tenants of Shangrila are being harassed and coerced to use a portal which DOES NOT NOTIFY SENDER if there is a problem. Instead you will receive a notice for eviction 10 days after you submit payment for rent on the 1st plus adding a $75 late fee. This is unacceptable.Because of these circumstances I will only pay by check and then management refusing to tell me where to mail leaves me with no alternative to place envelope and rent check in the office mailbox of my park. Now for August they completely covered up there mailbox with no notice where to send my rent check. I sent a notice to there help center with no reply.

  

  Business Response

  Date: 08/13/2024

  Hello ****************, We value you as a resident. I am sorry to hear the transition to electronic billing/payment has been a bit bumpy for you. The drop box (not mailbox) has been closed off to ensure that residents' rent be applied appropriately by using paylease (which can include cash or check payments at ******* or Amscot), ACH or the portal.  In our records there are numerous attempts to contact you via email and phone.  Unfortunately it appears that you have a new phone number (listed in this complaint) that is not on file in your profile. I've passed this other number on to the Community Manager,  ****, who called today (voicemail was not set up). She will continue to make efforts to contact you.  She truly wants to help you successfully set up a reliable rent payment form. I hope the two of you can connect soon and we look forward to this becoming easier in the near future. 

  Sincerely,

  Lakeshore Management

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With all due respect, I was once again told something and then being told something completely different.It is tremendously upsetting to be under a specific impression only to have it changed.When I began my purchase to my modular home I was initially told if I put a specific amount down it would be matched up to $5,000. After I had paid the $5,000 I was then told that program is no longer offered and to make up for it *********** would waive the first two months of lot rent. So $1,320 was waived even though I was promised $5,000. I was disappointed on this but let it go as I didnt want to start out on the wrong foot.I was also promised my driveway was being repaired and added to due to the previous concrete company using a bad batch and not leveling the concrete out causing significant water / ice pooling at my front steps. This was told would be done last summer. The concrete company replaced a newer homes driveway and never returned to do any others. Again, i understand things do happen and decided to be patient. However, in attempting to get ahead of the curve I talked with the previous community manager who promised they would have it done first thing in the spring. Unfortunately this passed as well due to the community manager leaving.Additionally, prior to moving in, I was assured both of my screen doors would be replaced due to the wind pulling the doors and bending them to a point there are significant gaps in the door ways this was also never addressed as promised.Now, I was under the impression I had paid off a payment plan ahead of time giving me much needed relief from my financial set back in open heart surgery.I apologize if this comes off upsetting. However, I am upset and disappointed in the repeated promises that were false.I do not wish to ruffle any feathers, but these are significant false promises on a repeated basis.Thank you for your time

  

  Business Response

  Date: 08/05/2024

  Hello **************, Thank you for sharing your experience with us. I've contacted the Regional Manager, ***, and this was the first she had heard of this. She is looking into it with the Sales Team as well to collect valuable data and has since reached out to you and left you a voicemail to help add detail.  I truly hope this matter is clearer for you soon and feels resolved. Thank you for being a valued resident.

  Sincerely, 

  Lakeshore Management

  Customer Answer

  Date: 08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your assistance is needed with refunding the amount of $770.29 that Lakeshore Management withdrew from my bank account (see below) without consent. Lakeshore withdrew the funds to cover the utility bills listed below which were determined to be incorrectly billed. I was under the assumption that the wrongful and unauthorized deductions would be applied to rent or refunded, but neither happened. This matter has been pending since Aug 2023. I notified the property manager who provided an undeliverable email to *********************** ************************************** I have written to Lakeshore Management's helpdesk and corporate office (4 times) in attempt to resolve this issue. I am a senior citizen on a fixed income and with many health issues. I need Lakeshore Management to respond and return the funds that they wrongfully withdrew from my account. Account Number: ******** >>> Amount: $445.24 / Billing Dates: Jun 12, 2023 thru Jul 13, 2023 / Usage Gallons ****** >>> Amount: $325.05 / Billing Dates: Jul 13, 2023 thru Aug 14, 2023 / Usage Gallons ******

  Customer Answer

  Date: 01/03/2024

  I am writing on behalf of ********************************************** who does not speak or write English and has sought my assistance in communicating a grave concern relating funds wrongfully withdrawn from her bank account by **********************.  In addition to the overage billing, we are including the current water bill of $19.79 to show the difference and error with billing.
  
  Account Number: ********
  Amount: $445.24 / Billing Dates: Jun 12, 2023 thru Jul 13, 2023 / Usage Gallons 32,940
  Amount: $325.05 / Billing Dates: Jul 13, 2023 thru Aug 14, 2023 / Usage Gallons 25,400
  
  ************** made a conscious effort to resolve this matter with management, but to no avail.  The utility billing is registered to and managed by the mobile home park (Evening Star). This matter has serious implications on **************' livelihood.  As expressed to the property managers, ************** is on a fixed single income with many health issues.
  
  ***** is requesting that funds be returned immediately.  ************** can be reached at ************ or the address listed below.
  
  
  *************************************
  Evening Star Management Mobile Home
  *************************************
  Unit B5
  *********, ** 33024

  

  Business Response

  Date: 02/05/2024

  Hello, we are investigating this complaint and will follow up in the next 24 hours with what is discovered.  The email you have for *********************** is correct so perhaps a typo was entered.  He and the manager will review the account. 

  Sincerely, Lakeshore Management

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2023 I applied and was approved for a home. I paid $35 application fee $150 home inspection fee and another $35 application fee all for them to sell the home to someone else underneath me. The office staff has changed staff but ******** has always been there since I have been dealing with this and today after weeks of waiting she informed me that they had sold this house to someone else since I didn't meet the requirements for the community which is false and I have multiple emails that state I was approved. This staff lies, often has the office closed for "trainings" and fail to answer emails and phone calls to communicated properly. They sold this home which I was already approved for and didn't ever tell me anything. I paid$188 for this transaction in fees and want my money refunded to me. ******** has been handling this transaction since the beginning and neglected to keep me properly informed of what was happening and she sold the home. This company staff is very unprofessional and work schemes one will tell you one thing and then the other staff will change it to whatever she wants the manager.

  

  Business Response

  Date: 12/28/2023

  Hello ******, We appreciate your feedback and sharing your side of this experience. Your circumstance had a lot of moving parts, both with the home you successfully purchased and then the second one you were interested in. Weve seen numerous email exchanges showing communication about what was required to purchase that second home.  Our requirements are specific and must be met,and we dont customarily hold a home while different avenues are pursued by the purchaser. That said, the Regional Manager ***** will contact you to discuss the inspection fee paid for the second home.  Those fees are not paid to us so of course we do not have it on file, but ***** would like to be sure there is nothing owed to you. She will contact you by email.  We wish you the best of luck.

  Sincerely, Lakeshore Management

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 21042703
  
  I am rejecting this response because:
  The current staff told me since I was dealing with previous staff my purchase was not valid. I sent in all required information as requested, nobody was asking to hold the process for the second home was delayed due to the fact that the title took over 2 months to receive and I had to continuously check with office staff as opposed to them letter me know when it was ready. I have had to constantly check with the staff the take days to respond via email they dont answer the phone and I have had to go in person I order to find anything out. When I have gone in person the office is often closed with a sign due to training. I paid for 2 application fees for the second home and the inspection fee that I understand was not paid to the community but was required in order to move forward with the purchase. Community rules and guidelines are given in a one page form when you apply. I was told by previous manager I could have 2 units in my name or 3 if under a business name. They replaced that manager and left me hanging for days until the new manager who claimed she had been there for a year but didnt know anything about my transactions until I went in person. I had already been approved and had been asking when we could close on the second home when I had to go out of town and still kept checking in via phone/emails even had my daughter go in person because they dont respond back. The current manager is very rude and wants to tell me they will evict and take the home from you for violations that were not done due to prior staff approval and understanding of what was going on. I was always told that this home was going to be approved for me and lie and lie due to staff not knowing what they are doing or saying then they decided while I am out of town to sell it to someone else. We finally received the title in December the new owners of the first home had applied and been approved in November. As soon as I was back in town I signed the title over and went the new owner transferred it the same day to their name and went to the office 12.19.23 to finalize everything. The office staff failed to let me know of anything until I inquired on 12/26 to ask what the status was they took 3 days to respond and let me know it was done on 12.20.23. 
  

  ******** the current assistant manager has been there the entire time I have been going through this process and the manager stated nobody was there that I was working with and the other staff who had been fired basically what they said and did was bull and void. How am I being penalized for what your staff that worked for lakeshore told me? Just because you fired them is t my fault they still represent the company. The new manager is very condescending and tries to exploit her title to show power in her authority when chooses too. 
  

  id like my refund of the 2 application fees and the money I paid for inspection refund to me $150. I would have lost these funds had the staff not mislead me on the company policy. Moving forward all staff should work the same and know what to state so even if they are fired the policy remains the same. 
  

  It was a money grab to get application fees and make me pay inspection then resell a home they have been approved for to someone else just because old staff was fired them new staff wants to impose her own policy and rules. 
  

  I submitted all application and documents required for approval as requested when the office staff asked. Everything was done in the right order by me for this purchase. I had to chase the staff who always claims to be busy and doesnt respond at all. Very unprofessional behavior. ******** is very aware of what was said and done throughout this whole process!! 
  

  this is very unfair and a lower grab by a manager 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/19/2024

  Hi Melody - it is my understanding that the Regional Manager has been in contact with you and is working towards an acceptable resolution.  I hope it has been made clear that we do not collect the money for the inspection as we are not the company that inspects the home. I hope we have met your needs, and best of luck to you. 

  Sincerely, Lakeshore Management