ComplaintsforVeriFacts, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/12/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
A company claiming to be Verifacts called my office and asked my secretary to verify my employment there and date of birth. She didn't respond and put them on hold. I answered and they attempted to get me to verify by date of birth and the last four digits of my social security number. I did not give them any info and inquired as to who they were and why they needed the information. They claimed they do not know and that they are hired by other companies to verify employment information. They again asked me to verify my date of birth. I said I would not. I told her to tell me which company is asking for information about me. She said she could only tell me if I verified by full date of birth. I refused and requested the company contact me directly. I hung up after she asked me to verify my date of birth again.Business response
10/13/2021
This is in response to your communication received through the BBB dated 10/13/2021.VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients. To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.If you need further clarification or more detailed information, please contact me directly at ************.
Thank you,
*************************
Customer response
10/13/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
10/11/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
My employer was contacted via phone and email to verify my social security number, date of birth and employment status. This violates the Fair Debt Collection Practices Act. I do not wish to be contacted at work by some company I have no idea who it is or what it is for.Business response
10/12/2021
This is in response to your communication received through the BBB dated 10/11/2021.VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients. To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.If you need further clarification or more detailed information, please contact me directly at ************.
Thank you,
*************************
Initial Complaint
10/07/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
An ***** from this company first sent an email to a company that I am a CONTRACTOR for...not a regular or hourly employee, but contracted to perform work for. Then followed with a phone call to discuss my situation. The company wanted to verify if I was "employed" and how I was employed. They even sent a form attached to the email asking for it be filled out selecting which option of how I was employed. I have never heard of this company, as to my knowledge have never been contacted directly. Verifacts is to NEVER contact ANY past or current company that I am a contracted employee of again nor contact me directly!Business response
10/08/2021
This is in response to your communication received through the BBB dated 10/08/2021.VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients. To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.If you need further clarification or more detailed information, please contact me directly at ************.
Thank you,
*************************
Initial Complaint
10/06/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Called workplace asking for personal ************************ verification. Hung up on me when I asked what this was for or regarding. Will be hiring a lawyer & having them contact this business.Business response
10/07/2021
This is in response to your communication received through the BBB dated 10/07/2021.VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients. To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.If you need further clarification or more detailed information, please contact me directly at ************.
Thank you,
*************************
Initial Complaint
10/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Verifacts has been harassing my former employer asking for information on my behalf. They have emailed twice and called *********** in the same day asking for my personal information. This is embarrassing and illegal. Do not contact anyone including previous employers in regards to me. You have done a soft pull on my credit report and have my information so unsure why you would be contacting anyone but me! Stop now or I will seek counsel.Business response
10/05/2021
This is in response to your communication received through the BBB dated 10/05/2021.VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients. To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly at ************.
Thank you,
*************************Initial Complaint
10/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 10/4/21 I got a call from Verifax wanting to know my date of birth and address of my job. It was very shady because I never had anyone call my job to verify that I work there.Business response
10/06/2021
This is in response to your communication received through the BBB dated 10/04/2021. VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients. Should you like additional information, you can contact me directly at ****************** or please provide me a phone number to reach you directly.Thank you,
*************************
Customer response
10/07/2021
Complaint: 15987853
I am rejecting this response because:
Sincerely,
*************************Business response
10/07/2021
We have taken the necessary steps that no further communication will take place with you and/or your employer.
Thank you,
*************************
Customer response
10/08/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
09/28/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
They contacted my employer via email and requested my employment status and hours worked per week with no further explanation. They have also called. It feels like Im being harassed.Business response
09/29/2021
This is in response to your communication received through the BBB dated 09/29/2021.VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients. To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.If you need further clarification or more detailed information, please contact me directly at ************.
Thank you,
*************************Initial Complaint
09/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On September 23, 2021, VeriFacts sent a FAX to my place of employment without any information about who they are, why they needed the information and without contacting me personally first. It is a violation of the Fair Credit Reporting Act.Business response
09/27/2021
This is in response to your communication received through the BBB dated 09/25/2021.VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients. To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.If you need further clarification or more detailed information, please contact me directly at ************.
Thank you,
*************************Customer response
10/01/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
09/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My employer was called 5 times in one day, and faxing them asking for my information, which violates Fair Debt Collection Practices Act. I do not want to be verified or contacted at work. I never received anything in the mail or on my personal phone. I do not need you calling where I work to harass people. Take me off the calling list or will file a complain against verifacts.Business response
09/24/2021
This is in response to your communication received through the BBB dated 09/24/2021.VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients. To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly at ************.
Thank you,*************************
Customer response
10/01/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
09/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 9/21/21 this business called my place of employment twice and asked other employees about me. I do not wish to be called at my place of work, it is unprofessional to ask my coworkers about meBusiness response
09/22/2021
This is in response to your communication received through the BBB dated 09/22/2021.VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients. To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly at ************.
Thank you,
*************************
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Customer Complaints Summary
211 total complaints in the last 3 years.
38 complaints closed in the last 12 months.