ComplaintsforRozlin Financial Group, Inc.

• Initial Complaint

  11/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is threatening and harassing me about an account that has been resolved. Reference #: ******** I want them to call **************** to verify that I owe ****************, then I want them to apologize to me for harassing me, then I want them to remove it from my credit report, then I want them to lose my email/ information and never contact me again!

  

  Business response

  12/06/2023

  Good morning,
  I apologize but I am unable to respond to the consumer directly as she has previously requested that we cease and desist all communications.

  
  My investigation did find that the balance is still owed. The amount owed at the time the account was charged off is $490.63 and on November 30, 2020, the original creditor received a payment in the amount of $109.08 leaving the remaining balance of $381.55.

  
  I have confirmed that RFGI is not reporting the account to the credit reporting agencies but the owner of the account, Complete Credit *************** is reporting the account accurately to the credit reporting agencies and has submitted a request to update the account to be marked as "in dispute". This request may take the credit reporting agencies up to 10 business days to complete.
  

  In addition, the account with ********************** accurately reflects the consumer's request that we cease all communications.
  

  Please let me know if you have any questions.
  

  Thank you,
  ********

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm not liable for this debt with ***************** **** I don't have a contract with ROZLIN FINANCIAL GROUP. They did not provide me with the original contract as requested.

  Customer response

  09/29/2023

  I clarify, this complaint  was sent by me. The only Item Im disputing on my credit report is this illegitimate charge. Please resolve this issue for me as soon as possible. Thank you.  

  

  Business response

  10/09/2023

  Good morning,

  A response letter with the account documentation has been mailed to the consumer. A review of the credit reporting has been completed and I found that the account is reporting accurately.

  Please let me know if you have any questions.

  Thank you,

  ********

  Customer response

  10/16/2023

   
  Complaint: 20673422
  
  I am rejecting this response because: You sent me a statement for a so called debt from *********. There is no agreement between me and ********* or me and RFGI for this invalid debt. You are in direct violation of multiple federal and *** consumer protection law by reporting this to my credit reports. I DO NOT have any liability toward this alleged debt, as I have mentioned in my previous communication. Unless you have any original agreement which proves this debt belongs to me and it is not in violation my consumer rights, please remove this from all 3 of my credit reports. 

  I was recently denied a new job because of this illegitimate debt you are reporting to my credit reports. Which not only put a huge amount of financial stress on me and my family, it is also causing a lot of emotional distress. So I ask you again please remove this illegitimate debt from my credit reports as soon as possible. I hope we could resolve this without taking any further action. Thank you. 

  
  Sincerely,
  
  *******************************

  

  Business response

  10/17/2023

  Good morning,

  A copy of the application that was requested by the consumer has been mailed to the consumer.

  Thank you,

  ********

  Customer response

  10/17/2023

   
  Complaint: 20673422
  
  I am rejecting this response because: the document I requested is not the one the business mailed. 
  

  Please send over your purchase agreement for this debt with the original creditor, which gives you the right to collect and any other agreement I had with the creditor or you proving my liability for such debt. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  09/26/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with 12 *** SOLUTIONS LLC, I do not have a contract with Rozlin Financial Group, Inc. They did not provide me with the original contract as I requested.

  Customer response

  09/27/2023

  I was the one to file the complaint, not a 3rd
  party. I didn't know any other way to word it, to
  make sure it gets taken off my credit profile
  because I am not liable to this debt, as I have
  stated in the initial complaint. Sorry if it seemed
  a bit repetitive, but I only can say the words
  one way for someone to understand what
  exactly my mind is fixed on. Attached is the
  companies and the amount they have reporting
  on my credit profile saying i owe, which I do
  not, hence why I am filing a complaint.

  

  Business response

  10/05/2023

  Good afternoon,

  We have closed the account in our office, submitted a request to remove the account from reporting to the credit reporting agencies, and send a confirmation letter of our actions to the consumer.

  Please let me know if you have any questions.

  Thank you,

  ********

• Initial Complaint

  09/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this Debt with ********** for Especial Surgery. I do not have a contract with Rozlin Finantial Group I. they did not provide me with the original contact.

  

  Business response

  09/26/2023

  Good afternoon,

  A response letter with the supporting documents has been mailed to the consumer.

  Based on my findings, the account is reporting to the credit reporting agencies accurately and is reporting as "In Dispute".

  Please let me know if you have any further questions.

  Thank you,

  ********

  Customer response

  09/29/2023

   
  Complaint: 20650317
  

  Dear Better Business Bureau, 
  
  I must respectfully reject Rozlin Financial Group, Inc.'s response for the following reasons: 
  
  1. Lack of a Signed Contract: Rozlin Financial Group, Inc. has failed to provide any evidence of a signed contract bearing my signature. To my knowledge, I have neither requested nor received any funds from Rozlin Financial Group, Inc. Consequently, there is no valid contract between myself and Rozlin Financial Group, Inc. to substantiate any alleged debt. 
  
  2. No Existing Debt: I want to emphasize that I have no outstanding debts with Rozlin Financial Group, Inc. To the best of my knowledge, no legitimate financial transaction or agreement has taken place between us. 
  
  3. Violation of FCRA: This situation appears to be a violation of the Fair Credit Reporting Act (FCRA). It is essential that any debt reported on a credit report be supported by credible evidence and proof. Given the lack of a signed contract and my denial of any association with Rozlin Financial Group, Inc., this reported debt does not meet the necessary criteria. 
  
  In light of these circumstances, I kindly request the removal of the disputed account from my credit report. It is crucial to me that my credit score accurately reflects my responsible and cautious financial behavior. This matter has caused me undue stress and concern, and I believe that the reported information is both inaccurate and unjust. 
  
  I appreciate your prompt attention to this matter and request that you take the necessary steps to investigate and rectify this issue promptly.  
  
  Thank you for your assistance in resolving this dispute, and I trust that you will take the appropriate action to restore my credit report to its previous accuracy.

  Sincerely,
  
  ***** De ***** De *****

  

  Business response

  10/09/2023

  Good morning,

  The documentation supporting the debt was mailed to the consumer on September 26, 2023. The account has been reviewed and it is reporting accurately to the credit reporting agencies.

  Please let me know if you have any quetions.

  Thank you,

  ********

• Initial Complaint

  09/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a call from RFGI attempting to collect a $589 debt for eharmony.com. I have never even ever had an account with eHarmony or even visited their website. I feel like I was being scanned..

  

  Business response

  09/14/2023

  Good afternoon,

  Thank you for bringing this matter to our attention. I have removed your contact information from our system and sincerely apologize for any inconvenience.

  Please let me know if you have any questions.

  Thank you,

  ********

  Customer response

  09/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  08/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid for an ******** membership and canceled membership in November 2022. I am now being billed for ******** services for account number ***************, indicating as of May 22, 2023, fee of $766. I have not even logged onto their site nor received any notices ftom them. This company has deceptive practices and i would like to complain and have amount cleared by eharmony or RFGI, the debt collector. The RFGI reference id is 14393374.Thank you, **********************

  

  Business response

  08/10/2023

  Good morning,

  A letter of explanation with the supporting documentation will be mailed to the consumer today.

  Please let me know if you have any questions.

  Thank you,

  ********

• Initial Complaint

  08/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In February 2023, I signed up with eHarmony. I had the understanding it would be under $20 per month. When I received my statement for February in March they charged me $76.86. I thought maybe they had charged me for 6 months so I didn&#**;t think too much of it. Then I received my statement for March in April and they had charged me $76.86 again. The statement also included a number for eHarmony and I called ************** to find out what was going on with the charges, but I was not able to reach anyone. I tried logging into my account to try to resolve the situation but received a message that I couldn&#**;t log until I paid. I decided to contact ******************* of ***** about the charge, and they said there was nothing I could do but close the account that eHarmony was linked to. So I closed the account and opened a new one. I thought that was the end of it. Today I received a letter from Rozlin Financial Group *** for a collection of $153.73 with eHarmony as the creditor. I called Rozlin Financial Group *** to try to explain that I closed the account and I wasn&#**;t able to reach eHarmony. The person was disinterested in hearing my explanation. She said that if I continued to speak she would end the call. I then stopped talking but she still ended the call.

  

  Business response

  08/03/2023

  Good morning,

  A response letter will be mailed today to the consumer with the documentation.

  Please let me know if you have any questions.

  Thank you,

  ********

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a letter in the mail from RFGI (Rozlin Financial Group, Inc.) dated 7/17/2023 informing me I owe eHarmony.com $550.80; however I did cancel my subscription after the six month period. I received no other notice prior to this communication saying that I owed any money. I do not owe eHarmony.com or RFGI any money and have fulfilled my contractual obligation. I request eHarmony and RFGI to stop contacting me and cease and desist all collections.

  

  Business response

  07/28/2023

  Good morning,

  A letter confirming the consumer's request will be mailed today.

  Thank you,

  ********

• Initial Complaint

  07/26/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with IGW, I do not have a contract with Rozlin Financial Group, they did not provide me with the original contract as I requested.

  

  Business response

  07/28/2023

  Good morning,

  The account documentation will be sent to the consumer today. I also show that the documents were mailed on June 19, 2023.

  Please let me know if you have any questions.

  Thank you,

  ********

  Customer response

  07/28/2023

   
  Complaint: 20380867
  
  I am rejecting this response because:

  I do not have a contract with Rozlin and I never received a copy of the contract I signed with ROZLIN. Therefore, I do not owe Rozlin.
  
  Sincerely,
  
  *******************

  

  Business response

  07/28/2023

  Good morning,

  The information regarding the account has been mailed to the consumer. I do not have any further information to provide until that information is received. For any questions, please contact us at ************.

  Thank you,

  ********

  Customer response

  07/28/2023

   
  Complaint: 20380867
  
  I am rejecting this response because: I have not received any communication that I signed an agreement with ***** or owe this debt to *****.  I demand to remove from all 3 credit reports. 
  
  Sincerely,
  
  *******************

  

  Business response

  08/03/2023

  Good morning,

  The information requested was mailed on July 28, 2023. If you have not received it and would like more information please contact us at ************ and we can answer any questions that you may have.

  Thank you, 

  ********

  Customer response

  08/03/2023

   
  Complaint: 20380867
  
  I am rejecting this response because:

  Rozlin (RFI) sent me a signed contract with *** Solutions.  They have not sent me a signed contract that I have with them.  I do not owe Rozlin and have never been in business with Rozlin.  I demand they remove this collection from Experian, TransUnion and Equifax credit reports.  
  
  Sincerely,
  
  *******************

  

  Business response

  08/03/2023

  Good morning,

  That is correct, the account was placed with us by *** Solutions for collections so no contract exists between the consumer and RFGI. We have been assigned to work the account by IGW Solutions.

  Thank you,

  ********

  Customer response

  08/03/2023

   
  Complaint: 20380867
  
  I am rejecting this response because:

  Please remove from credit reports as I do not owe RFGI (Rozlin).  

  
  Sincerely,
  
  *******************

  

  Business response

  08/09/2023

  Good afternoon,

  After a full review, I must respectfully decline your request. The account is accurately reflecting on your credit reporting.

  Thank you,

  ********

  Customer response

  08/09/2023

   
  Complaint: 20380867
  
  I am rejecting this response because:

  Thus is in direct violation of my consumer rights. Rozlin has no right to report this item on my personal credit report if I do not owe them.  I will be reporting Rozlin to the Consumer Financial ***************** and contact an attorney to assist in resolving.
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  RFGI has made multiple calls and sent mulitple emails regarding a so-called debt I owe to eHarmony. I was on eHarmony for all of 30 mins before I realized its a complete scam, no real people just bots. I canceled and deleted my profile within an hour of creating it which is well within the trial period time frame. Now this company is asking for an extreme amount of money. I emailed/spoke to eHarmony multiple times with this information and still it was passed on to collection? I think eHarmony/RFGI have an illegal scam going on here that *** require a class action lawsuit for them to stop. I've asked RFGI to stop contacting me or provide me proof that I owe anything to eHarmony. Not a vague letter with no specifics, I want to see where I agreed to pay anything to eHarmony. A free trial is just that a FREE trial!

  

  Business response

  07/19/2023

  Good afternoon,

  A response has been mailed to the consumer confirming his request.

  Please let me know if you have any questions.

  Thank you, 

  ********

  Customer response

  07/20/2023

   
  Complaint: 20346612
  
  I am rejecting this response because:
  
  

  Response just says theyve mailed something, who mails anything anymore? Why cant they just send attachments like everybody else? Or give a secure login to view whatever documentation theyve mailed? Somethings fishy, theres just too many complaints against them for this same problem!

  Sincerely,
  
  *************************

  

  Business response

  07/27/2023

  Good morning,

  The response has been mailed confirming your request and should arrive very soon.

  Thank you, 

  ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩