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Complaint Details
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Initial Complaint
09/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My credit union account was closed, but I was not given the account balance back as a refund. I would like the $26 back. I have contacted the company *** but they have refused to refund my money. I asked to have someone else contact me about my complaint, but never received a call back, I will be contacting **** as well.
Business response
09/27/2024
We have completed our investigation. Please see the attached file for more information. *********, ***.Initial Complaint
09/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Yes I can not pull up the debit card to unlock!!!!Business response
09/18/2024
Please see the attached file. Thank you for the opportunity to further research this matter. *********, ***.Initial Complaint
09/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 09/4/2024, I checked my bank account to find 190$ taken out of my bank account for the 3rd time for same payment 2 was fully aware of and agreed too was able to get one payment stopped. Well I tried to get my bank since one reason I choose them cause my work is with UHC and I thought this is gotta be great company- well surprise worst banking ever beside chime. So I called to solve the situation to bank to file dispute, but apparently they cant file dispute cause theres no charges on their end even though its showing up on my end, so I explained this to the third party agent and respond back call Monday to file dispute to member services which confused cause I was told this agent handles disputes in first place, so anyway this charge is on my account that led to overdraft fee of funds I did no have but my bank didnt do job right, I reached out to the company that did the charges who was willing to refund it but stated BCU wont let send the money back so they offered to send back my money in a check which this isnt going to work since it cause withdrawal issues which I had with fee protection in first place so fact this happened doesnt add up anyway, so because they cant see the charge and wont let company send back payment, please stop these withdrawal fees. This is worst bank ever used and customer service is horrible. I just simply dont get how they cant see the charge unless they are restricted due to being off shore agents but if this is case they need to do better and make sure they have onshore agent available so they can file a dispute but the fact of matter is the company trying legit refund the money accidentally taken out that wasnt supported to begin with and BCU some how doesnt see it for themselves- it just doesnt make sense. Even chime let you send back money and even sees all charges to dispute. Def need better customer service now I get why our own customers are upset if they deal with what I do with third parties then something gotta give.Business response
09/11/2024
Please see the attached document for a recap of our earlier discussion. We appreciate your membership. Sincerely, BCU.Initial Complaint
08/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
upon reviewing my credit report I noticed a fraudulent hard inquiry on my transunion credit report. this inquiry is not made by me. This is fraudulent. I am enclosing a copy of my FTC Identity Theft Report, and id Social requesting for this fraud inquiry to be removed from my transunion report immediately. thank you.Business response
08/08/2024
If the member is alleging identity theft, we request that they contact us at ************ for assistance in opening an identity theft claim. We look forward to the opportunity to help this member resolve this matter.Initial Complaint
07/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Every time I speak with customer service they claim they cant hear me or that I'm breaking up and eventually end the call without ever resolving my problem. My phone is brand new and doesn't have this issue when I speak to anyone else. This ONLY occurs when I speak with BCU representatives. I know other BCU memebers who have described the same exact problem. SO WHY HASN'T IT BEEN RESOLVED YET. They are in charge of people's money and I find it highly unethical, unprofessional, and RIDICUlous this I have to deal with that whenever I have an issue regarding my money. TERRIBLE SERVICE.Initial Complaint
07/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
To Whom It May ********* am ************************* , writing to express my extreme dissatisfaction with the disgraceful service I have received from BCU. Despite being a loyal customer for six years and entrusting you with our financial needs, your institution has severely failed us.Due to an issue with your system, my credit card auto payment was cancelled. Despite my repeated complaints, nothing was done. Instead, the amount accrued to $150. The branch manager assured me that no late fees would be incurred until the issue was resolved, but BCU continued to add late fees, ultimately extorting $250 from me under false pretenses.When I sought resolution in person, I was met with blatant indifference and a refusal to assist. This is not just unacceptable, it is appalling.I demand an immediate refund of the $250 late fee. If not resolved promptly, I will escalate my complaint to higher authorities and expose this issue on every platform available.BCUs blatant disregard for its customers is intolerable, and I expect immediate corrective billing adjustment.Business response
08/06/2024
Please see the attached file. Thank you for the opportunity to further research this matter. *********, BCU.Initial Complaint
07/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 7/9/2024, I received a notification from Baxter Credit Union that they had received an ebill for me from J ******************* Since I do not have an account with *****, I immediately looked at the bill and discovered that the name on the bill is ******************* who resides at ***********************************************************************************************************. I called the credit union to let them know of the error and to have them send the bill back to JJill/Comenity so that they could route it to the proper person. That started several transfers back and forth between ****** Services and the ******************* each of whom claim the other was the right place to go and no one seems to know what they're doing.I also contact Comenity/JJill who verified I do not have an account with them and that the way to remedy it is to contact the credit union to have them resolve. No one is willing to fix the problem and I'm frustrated by being bounced all around with no resolution.Business response
08/08/2024
We have completed our investigation. Please see the attached file for more information. *********, BCU.Customer response
08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I'm disappointed in their lack of apology for the abuse I had to endure from the various units that just kept bouncing me back and forth without anyone taking responsibility and will look into closing my accounts there.
Sincerely,
*************************Initial Complaint
07/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Baxter Credit Union, I do not have a contract with Baxter Credit Union. They did not provide me with the original contract as i requested.Customer response
07/23/2024
I am not liable for this debt with Baxter Credit Union, I do not have a contract with Baxter Credit Union. They did not provide me with the original contract as i requested.Business response
07/24/2024
If the member is alleging identity theft, we request that they contact us at ************ for assistance in opening an identity theft claim. We look forward to the opportunity to help this member resolve this matter. *********, BCU.Initial Complaint
07/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I got a loan from this credit union in the amount of ****** and I was charged ***** for a maintenance package that I never used. I was told on 2 different occasions that I would get it back in full and when I received the refund it was only for *****. When I called I was told it was a prorated amount and that I would not get the rest which was never explained in the beginning or I would have never gotten the cover. I want my full refund of 3600 as this credit union has robbed me.on top of it they charged me 174 for my title which was already sent to them and still not refunded!Business response
07/30/2024
We appreciate your patience while we researched this matter. Please see the attached file for resolution. Sincerely, BCU.Initial Complaint
07/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
OVERDRAFT: HELLO Yes, my UNITED HEALTH CARE JOB IS STILL ACTIVE, HOWEVER THEY ARE DOING, BECAUSE IT IS SO SLOW, THAT IS WHY PAYCHECKS ARE SHORT. JUST BECAUSE YOU SEE GIG WORK DOESNT MEAN SOMEONE IS QUITTING BAXTER IS APART OF UHG, SO THEY SHOULD ALREADY KNOW THIS! I DO NOT WANT TO SPEAK TO FOREIGNERS VERBALLY! They dont understand, but they understand how to get hired!! I WANT MY OVERDRAFT PLACES BACK ONTO MY ACCOUNT, PLEASE, AND THANK YOU.Business response
07/23/2024
We have completed our investigation. Please see the attached file for more information. *********, BCU.
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Customer Complaints Summary
171 total complaints in the last 3 years.
70 complaints closed in the last 12 months.