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ComplaintsforRMS- Recovery Management Services, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/23/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I am not liable for this debt with ************************* I do not have a contract with RMS-RECOVERY MANAGEMEN. They did not provide me with the original contract as I requested.Initial Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have never attended *************. I have a degree from *********************************. I have never took a class, and if my name is on their records its FRAUD. I have never went to this school, this was on my report before and it was finally taken off and then they put it back AGAIN!! This is the second time I am fighting this to be taken off my report as a fraudulent account. I have disputed multiple times with no action being done.Business response
07/12/2024
Our company acknowledges your correspondence regarding an individual who contacted BBB.Unfortunately, federal law prohibits us from providing a robust response. In fact, we are unable to even admit or deny whether our company had any interaction with the individual who contacted you. We do state that the claim set out in your correspondence is denied. In other words, to the extent our company did interact with the individual, again which we can neither admit nor deny, our company would have fully complied with all applicable laws.Customer response
07/12/2024
Complaint: 21973160
I am rejecting this response because:
Sincerely,
***************************Business response
07/24/2024
Our company acknowledges your correspondence regarding an individual who contacted BBB. Unfortunately,federal law prohibits us from providing a robust response. In fact, we are unable to even admit or deny whether our company had any interaction with the individual who contacted you. We do state that the claim set out in your correspondence is denied. In other words, to the extent our company did interact with the individual, again which we can neither admit nor deny, our company would have fully complied with all applicable laws.Customer response
07/24/2024
Complaint: 21973160
I am rejecting this response because: this claim is false, I have never attended this university.
Sincerely,
***************************Initial Complaint
06/25/2024
- Complaint Type:
- Order Issues
- Status:
- Unresolved
I am not liable with this debt from ************************, I do not have a contract, they did not provide me with the original contract as I requested.Business response
06/26/2024
Our company acknowledges your correspondence regarding an individual who contacted BBB.Unfortunately, federal law prohibits us from providing a robust response. In fact, we are unable to even admit or deny whether our company had any interaction with the individual who contacted you. We do state that the claim set out in your correspondence is denied. In other words, to the extent our company did interact with the individual, again which we can neither admit nor deny, our company would have fully complied with all applicable lawsCustomer response
06/26/2024
Complaint: 21901239
I am rejecting this response because:
I do not have a contract with the collection agency. Please remove from credit report .
Sincerely,
*********************************Initial Complaint
06/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I am not liable for this debt for RMS-Recovery Management, I do not have a contract with RMS-Recovery Management and I have not been provided with an original contrast as requested.Initial Complaint
05/19/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I am not liable for this debt ***************************, I do not have a contract with RMS- Recovery Management, they did not provide me with the original contract.Initial Complaint
03/30/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
Company is calling and leaving messages for someone who is not at our residence. Harassing for someone who is deceasedInitial Complaint
03/17/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I AM NOT LIABLE FOR THIS DEBT WITH 07 STATE ********** OF NEW YORK I DO NOT HAVE A CONTRACT WITH RECOVERY MANAGEMENT SERV. THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I REQUESTED.Initial Complaint
03/17/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I AM NOT LIABLE FOR THIS DEBT WITH HOLY TRINITY DHS. I DO NOT HAVE A CONTRACT WITH RECOVERY MANAGEMENT SERV. THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I REQUESTED.Initial Complaint
03/04/2024
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
I was first informed of a debt RMS had purchased when they called me on October 2nd, 2023. (They are called RMS but billed under Fast Result Solutions.) I was unsure of the debt because I didn't remember taking out a loan/payday loan of such a high amount. RMS dodged the question when I asked who they bought the debt from. I first spoke with *************************, who was congenial at first, but then, when I tried to make payment arrangements, she snapped at me and told me I wasn't taking the matter seriously and threatened legal action if the fees weren't paid. They recently called me this past week, reasserting the attempt to collect the debt. I talked to *************************, who, when I said I wouldn't be able to make a payment in one lump sum, as well as on another occasion when I needed to adjust the payment dates, snapped at me for, again, not taking the matter seriously and threatening me with legal action. If the debt is illegitimate, I wish for them to leave me alone and to stop calling me, or to provide proof of the debt's legitimacy if otherwise noted.Initial Complaint
02/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I am not liable for this debt with ************************. I do not have a contract with RMS-RECOVERY MANAGEMENT, they did not provide me with the original contract as requested.
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Customer Complaints Summary
42 total complaints in the last 3 years.
22 complaints closed in the last 12 months.