We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clothing

Pacas

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

This business has 1 alert

Complaints

This profile includes complaints for Pacas's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pacas has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Pacas

      Pacas 39 Chestnut Ave Westmont, IL 60559

    • Pacas

      4044 The Strand W Columbus, OH 43219

    Customer Complaints Summary

    • 555 total complaints in the last 3 years.
    • 87 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pacas provides improper care instructions. When you follow Pacas included care instructions and the product shrinks you cannot get a refund. Pacas told me after washing ruined the product that the product should dry cleaned, at no point before or during the sale was dry cleaning mentioned. I want a full refund for this product I cannot use.

    • Initial Complaint

      Date:03/25/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - On Dec 15 2024 I placed Order #****** with PACAS for a scarf and socks bundle. With shipping and tax the total was $78.77 -On Dec 22, 2024 I received an email from PACAS indicating that the scarf was sold out, however I could select either a refund or an alternative scarf. -On Dec 27, 2024 I responded to the email indicating that a wanted a replacement for the scarf and sent PACAS a screenshot of the alternative scarf. I received a generic response indicating that my request was received and assigned # ****** -I received no further communication. Therefore I sent another email on 01/04/25 and received another automated response assigning my "request # ****** -Again I received no further communication, so I began calling their customer service # ************, which as far as I am able to determine, is never answered.I placed calls to PACAS on 01/16/25, 01/17/25 (2x), 01/17/25, 01/22/25 and finally 03/25/25.Each call was answered by an automated response that states that they "cannot take calls at this time"

    • Initial Complaint

      Date:03/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against Pacas regarding repeated issues with incorrect products being sent to me. I ordered several items, and after multiple attempts, I still received the wrong product. Specifically, I ordered grey socks with an alpaca design, as advertised on their website, but I repeatedly received plain grey socks without the alpaca design. Despite several attempts to resolve the issue, the company has not provided a satisfactory solution. I have requested either the correct product or a refund, but they have insisted I return the socks, even though I believe this situation constitutes false advertising. I am frustrated that the company continues to send the wrong items and is not taking appropriate responsibility for their error. Even though they admit the wrong picture was on the website and they feel this is not their concern to fix. This has now escalated to a final unresolved issue that has not been addressed, prompting me to contact the Better Business Bureau for assistance in resolving this matter.

    • Initial Complaint

      Date:03/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 pairs of socks from Pacas. They were supposed to be over the calf mens socks. I have purchased from Pacas before. In this case, one pair of socks were mismatched. One of way below the calf size and the other was over the calf. So that pair is basically useless. These socks arent cheap

    • Initial Complaint

      Date:03/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to return an item for weeks trying to contact the company via email and instagram. They do not provide a phone number and no one calls back. I simply get a standard response of how to return for a credit less handling fee. Since the item can not be exchanged for a larger size this is an unfair business practice. I have purchased many other items in the same size and this style/item was significantly smaller. Picture attached shows the difference of L/XL item which is largest available. Reimbursement is being requested for $20.4 + $1.72 prorata share of taxes plus my shipping cost TBD ~ $ 5

    • Initial Complaint

      Date:02/21/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order during the winter holiday 2024 promotion. The promotion was "Spend X amount and receive a free scarf valued $80". I placed my order, weeks went by, and never received the order. After a month, In finally received the order WITHOUT the free scarf. I emailed the company several times, never got a response. I waited for the scarf to arrive, but it never did. I attempted to get a refund for the order, but their return fees are ridiculous, so I opted for a store credit. In my attempt to contact Pacas, I saw dozens of other reviews online complaining about this company habitually overselling items, not delivering items, delivering items late, or not giving refunds when they are due. Having to deal with this company further to use my store credit was probably a bad choice on my part. Their complete lack of response to customer inquiries and support tickets is unacceptable. And, not honoring their own promotions is also unacceptable.

    • Initial Complaint

      Date:02/18/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered socks and this company sent only one sock. This company did not send me 80$ worth of my purchase and I have contacted the company OVER 30 times. They refuse to refund and are stealing my money

    • Initial Complaint

      Date:02/17/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 2nd I placed an order (#******) at Pacas for a women's mock neck sweater (XS ivory stripe) and for three 3-packs of socks. I paid $167.40 before taxes and shipping and after the 40% promo code. The sweater was originally $135, but after the promo code was applied cost $81.00. After 2 weeks I had not received a shipping confirmation so I emailed the company asking if it had shipped and they replied with a tracking number indicating it had just been sent. On Dec 21st I received a package from Pacas. However it did not contain the sweater I had ordered. Only the socks I had ordered were in the package. I sent a customer service email to them on Dec 22nd asking for them to send the sweater and received an automated reply that they would answer me shortly. To date I have not received any contact from customer service other than automated replies. I have since contacted them additionally through their online help link, at their US customer service email and by phone, leaving a voicemail, a dozen more times. I have never gotten a response. In short, I paid Pacas $81 for a sweater and I never received the sweater.

    • Initial Complaint

      Date:02/15/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2-6 pack compression stockings 1/2/25 which arrived 1/8/25. Product arrived securely attached to a cardboard sleeve but I was able to see and expand the top of the stocking. It was determined these would definitely be too tight and restrictive on my leg. I had not removed items from original packing. I started calling ******** service line leaving messages on January 10, 12, 17 and February 12. Once not receiving any response, found a second ******** service line and called that number January 18 and 17. When still unable to reach ******** assistance, emailed company for return January 17, 18, 20 and 28. In February, did receive email response with instruction to submit return info, but site would freeze up and not accept my info. On February 12 I attempted again and got response that item was no longer eligible for return.

    • Initial Complaint

      Date:02/12/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered socks from Pacas for Christmas on 12.17.2024. The website said it would be delivered before Christmas. I did not receive them and still have not received them. I reached out to their support on their website and never heard anything. They do not have a phone number on their website to call. I also reached out on social media and got a generic "we are busy around the holidays and will get working on this" message. At this point I am unsure of what to do but would just like a refund. I suppose I would still like the socks but frankly if they are poor quality I do not expect a return to go well.I attached the order and the order status as of today which shows received. I cannot get in contact with them to get a refund or schedule delivery.

    Pacas is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.