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Business Profile

Clothing

Pacas

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 554 total complaints in the last 3 years.
  • 85 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12.7.24 I placed an online order of 3 items for a gift. On 12.18.24 delivery was received throughDHL but when I opened package only 2 items were included - the 3rd was missing. I have made multiple online attempts through Pacas website to either be reimbursed or have the item shipped. I have not received any response to any of the many attempts to seek resolution. There is no phone number attainable online either to make direct contact. I filed a claim with ********, card used for purchase.

  • Initial Complaint

    Date:02/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received an incomplete order. I have submitted inquires to the company no less than 12 times now and had no response. Additionally, I have tried to contact them via social media and received no response.

  • Initial Complaint

    Date:02/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 15th 2024 I placed an order (#******) for several socks to gift to relatives. When I got my order I had two main issues, one the socks packs I ordered did not arrive (4 ******************************** Pacas Socks), also one of the pairs of socks I bought for my husband (4 ***************** Pacas Socks) had different size and colors. I wrote an email message to their support staff on December 24th and got an automated message, I sent a second message on December 26th with no reply. On January 19th 2025 I sent a message through their Instagram messages and haven't gotten a response.

  • Initial Complaint

    Date:02/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/11/2025, I placed an order on ************************** for one 4-pack of women's compression socks, one 3-pack of women's compression socks, and one 6-pack of women's crew socks. I paid using a combination of a Pacas gift card and my credit card. I received the wrong merchandise which included no-show socks and a few crew socks (what I received was of significantly lesser value and quantity than what I ordered). I've contacted Pacas support several times and never received a response.

  • Initial Complaint

    Date:02/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Pacas socks on 12/12/24. I did not received an email indicating that my purchase of 3 pairs of woman's socks and three pairs of men's socks. At the time of the order on 12/12 the website indicated that shipping was 3-5 business days. On 12/20 I emailed support and never received a response but an email that said order shipped. Then I received an email stating the socks would arrive after Christmas. The woman's socks arrived late Christmas Eve but I never received the men's socks. I emailed support on 12/26, received an email that they'd look into it. I haven't received a response. I email again on 01/09 and to date have not received a reply.

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint involves a purchase from PACAS socks on 12/20/24. I purchased 5 packs of womens socks totaling ******. I received part of my order around 12/27/24. Two packs of socks were missing totalling *****. I contacted PACAS multiple times via email with no response received to date. I attempted to dispute the transaction through ****** . PACAS did respond and offered a replacement/ refund but that was never received. I csn provide proof is this text if needed.

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered products for **** on December 01. They have yet to be delivered and after emails and voicemails to cancel the delivery that never occurred to get our money back, we cannot get a response. **************** has no live phone support and seemingly email support.

  • Initial Complaint

    Date:01/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 4 packages of mens socks and 1 package of womens socks in order # ****** on December 15th with expedited shipping. I did not receive by Christmas as expected. Initial shipping email received on 12/21 but tracking number did not work. When I reached out to Pacas about my order on 12/30 and not receiving by Christmas they refunded the expedited shipping and indicated the order was in route for delivery, again without a valid shipping number from ***. On 1/11/25 I reached out again and received standard email response of thanks for email and ticket is being routes to support. I had requested either the products that I ordered or a full refund. To date there has been no response. I have also tried calling and they do not ever answer the phone. I would like my socks with a valid tracking number or a full refund.

  • Initial Complaint

    Date:01/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from Pacas on December 13th. The cost of the order is $60.10. It was to be sent to my daughter in ********, OR. I received a message saying it was delayed as they didn't have the correct address. I corrected the delivery address. As of December 30th the website stated it was out for delivery. It still has not been delivered or my money has not been refunded. I have emailed numerous times with no response. I have also called numerous times with no response. At this point I just want my money back and never do business with this company again.

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a four pack of socks as a Christmas gift in December. The original socks I received were too small, but so I reached out for an exchange. They provided the exchange quickly, however, the socks that they sent also did not fit. After reaching out for a return on 12/27 they provided me with a return label on 1/2. I sent the items back the next day, 1/3. It has now been almost a month and I have reached out on numerous occasions to follow up on the status of my refund, only to be ghosted.

Pacas is NOT a BBB Accredited Business.

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