Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/05/2025 I bought this 2020 ********. The salesperson told me that they would install a hitch for the same price. I told him I needed it because I had a travel trailer to tow. I understand that it should have been in writing because I have no way to prove who is telling the truth. The ad reads that it has a navigation system, but it does not, so I am asking them to install one as the ad read. I contacted the general manager and he refused to do anything. I had trouble getting in touch with him, but finally was able find ways to reach him.

  Business Response

  Date: 03/24/2025

  Mr. ****** has had several discussions with our staff including myself.  Mr. ****** has been provided with ALL documentation showing that there was an extra charge to have his tow hitch installed.  Mr. ****** came in on the first day to negotiate the deal.  We negotiated numbers that were acceptable to him.  He then (at the last minute) decided to leave.  He came back another day and the only thing that had changed from the previous visit was that Mr. ****** was going to pay cash rather than finance the vehicle.  We went over the numbers line by line with him and Mr. ****** decided to move forward and continue the purchase of the vehicle.  It was at this time we again made it clear that the hitch was an additional charge.

  As far as the navigation is concerned...it appears to be an error in the listing.  Surprisingly, this particular listing (we use several companies) has navigation listed while the other listings do not.  With that said, Mr. ****** came in multiple times to look at and test drive the vehicle.  He had been inside the vehicle frequently.  It was clear that navigation was not an option on this vehicle, and this item was NEVER brought up by Mr. ****** during the entire negotiation process.  In fact, the only complaint that Mr. ****** consistently had was the issue regarding the trailer hitch.  He only brought up this navigation issue with me when I spoke to him on the phone.  None of my employees were alerted to his concern regarding navigation being installed in his vehicle.

  We can provide Mr. ****** dealer cost in having navigation installed in his van, but we don't feel that we should cover the cost of the installation, as Mr. ****** had ample time in the van on more than one occasion and it was obvious that navigation was not a part of the van's features.

  Please let me know if you have any questions.

  Respectfully,

  *** *******

  General Manager

  Andy Mohr Toyota

  Business Response

  Date: 03/31/2025

  Mr. ****** has had several discussions with our staff including myself.  Mr. ****** has been provided with ALL documentation showing that there was an extra charge to have his tow hitch installed.  Mr. ****** came in on the first day to negotiate the deal.  We negotiated numbers that were acceptable to him.  He then (at the last minute) decided to leave.  He came back another day and the only thing that had changed from the previous visit was that Mr. ****** was going to pay cash rather than finance the vehicle.  We went over the numbers line by line with him and Mr. ****** decided to move forward and continue the purchase of the vehicle.  It was at this time we again made it clear that the hitch was an additional charge.

  As far as the navigation is concerned...it appears to be an error in the listing.  Surprisingly, this particular listing (we use several companies) has navigation listed while the other listings do not.  With that said, Mr. ****** came in multiple times to look at and test drive the vehicle.  He had been inside the vehicle frequently.  It was clear that navigation was not an option on this vehicle, and this item was NEVER brought up by Mr. ****** during the entire negotiation process.  In fact, the only complaint that Mr. ****** consistently had was the issue regarding the trailer hitch.  He only brought up this navigation issue with me when I spoke to him on the phone.  None of my employees were alerted to his concern regarding navigation being installed in his vehicle.

  We can provide Mr. ****** dealer cost in having navigation installed in his van, but we don't feel that we should cover the cost of the installation, as Mr. ****** had ample time in the van on more than one occasion and it was obvious that navigation was not a part of the van's features.

  Please let me know if you have any questions.

  Respectfully,

  *** *******

  General Manager

  Andy Mohr Toyota

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 30, 2024, I purchased a used 2018 **** Escape for my son, working with sales consultant ***** ******. During the test drive, both ***** and I clearly noted that the audio volume was not functioning. ***** assured me he would have the service department address the issue. This was documented in the paperwork, confirming that the audio volume problem existed prior to the sale.I made my decision to purchase the car based on ******* promise to schedule the necessary repair, with the understanding that Toyoda would cover the repair costs. However, ***** did not follow through on his commitment. I attempted to rectify the situation by scheduling a service appointment through ******'s service website, where I explicitly noted the need for the audio repair. I confirmed an appointment for December 7, 2024, at 12:15 PM.After multiple conversations with customer service, I was informed that my appointment was mistakenly scheduled for an oil change instead of the required audio repair, despite my clear notes. On December 7, I spoke with a customer service representative who informed me that there were no repair staff available on Saturdays to address the audio issue. She also mentioned speaking with ******* supervisor, "*****," who declared that they would not cover the repair costs. This is unacceptable. We had a clear agreement, and now **** ****** company is acting as if they have no knowledge of it. I expect immediate resolution to this matter.

  Business Response

  Date: 12/09/2024

  I have reviewed the deal documents, and it does appear that it was promised to fix the volume control on the radio.  My staff is telling me that the radio issue was addressed at one time, but this problem has come back up.
  We will need to schedule an appointment for Mr. ***** to bring in the vehicle for us to look at it, and determine what next steps are.
  When can Mr. ***** come in?
  *** *******
  General Manager
  Andy Mohr Toyota

  Customer Answer

  Date: 12/20/2024

  The initial response to the complaint is completely false.  It was agreed that Toyoda would cover the repair by the salesman and his boss. It was noted it did not work at the time of purchase, but since they did not have anyone available the day of purchase to fix, the "salesman" ***** ****** indicated he would schedule the service, but of course, he did not.   The dealership acknowledged on the various paperwork that was signed as part of the purchase that the audio did not work at the time of purchase and would repair. They instructed me to bring the car back in on 12/12/24.   Despite being told the car was fixed, when I picked up on 12/17/24, it was not fixed.  I had to return the vehicle again on 12/19/24, which *** ******* is now taking the lead to make sure the repair is actually completed.  **** **** Toyoda/**** have the car as of this response and I am currently waiting for the repair to be resolved. 

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for a routine oil change on 11/19/24. I requested to use synthetic oil as I always have in the past. The advisor confirmed my selection. At checkout, I reviewed the ************ had conventional oil on the invoice. I asked ********* reassured me that they did use synthetic oil. She claimed that AM only uses synthetic oil for ALL oil change unless its diesel or something else that customer has to supply. I was puzzled by her statement & said thats not how it was in my previous times coming here. I always had to request synthetic oil & pay the upgrade charge. There was never any kind of communication or awareness that synthetic oil is the standard at AM. The advisor confirmed & reassured me thats how its been since shes been with AM since 2017. She brought out the ********* confirmed that he did use synthetic oil on my car. They both agreed that only the verbiage on the invoice was incorrect. They said this error occurs often so I shouldnt be worried. If synthetic oil is the standard oil for ALL oil change since 2017, then why is there still an option to upgrade to synthetic oil on the website when booking service appt till this day? It should be the reverse with an option to choose conventional oil. I left AM feeling frustrated so I sent an email to their office about my concern. The advisor called me the next morning (11/20/24) & said I can come in again so they can redo my oil change to correct verbiage on the invoice. I told her I was concerned & confused by the situation. She confirmed again that synthetic oil has always been the ************ can speak to manager. I went in that same day & spoke to manager. He confirmed synthetic oil is the standard at AM since hes been there (2017) & their only mistake was the verbiage on my invoice. He agreed to send me an email to confirm the statement which I havent received as of 12/6/24. He also said he can change the website to correct the upgrade charge of synthetic oil since its the standard.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place knows how to s**** someone over. I purchased a 2020 **** Explorer ST from them. Everything seemed good other than a check engine light which they agreed to fix. Doesnt seem bad right? After joined forms and ******** pages about the Explorer I found out that its been tuned. The fixed the check engine which was a purge valve. Well its back, I inform them of it and that I want the PCM(computer) returned back to stock. They said the intake and the tune are messing it up and they will not fix it. Nor will they return it back to stock. Because it could fry the **** Which is false. They just dont know how to do it. After talking with **** on the phone he told me its my fault because I knew the car was heavily modified, which was never once mentioned to me, it sounded like it had an exhaust but I have never heard one running before so I couldnt tell the difference between aftermarket or stock. Then said I refused a warranty, a warranty was never offered because a warranty company wouldnt cover a modified vehicle. Straight scummy business and the lack of ownership of the situation is crazy. Instead of just fixing their own s**** up, they want to play games and point the finger. You sold the car that shouldnt have been sold the way it was. I will be contacting the BBB and the Toyota regional manager to help with this issue. Not only does it tarnish the dealership but Toyota itself for the disregard in pride for their used auto satisfaction. Now Im sitting here with a car that more issues will arise from the failing EVAP system which will cause even more issues down the road. **** **** how can you have pride when all you sell is disrespect.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2017 Ford escape on Oct 5 2024 drove the car home and parked it till October 7 (waiting on insurance) daughter drove it to school till October 9 2024 when vehicle ran extremely rough and set the check engine light for a high pressure fuel pump. I removed the engine cover to find a dusty engine bay with a new completely clean high pressure fuel pump. I removed the fuel pump to find that the camshaft lobe that the pump rides on was badly damaged. The pump was installed to mask/bandage a problem and get the vehicle sold. The dealer was contacted and informed of the problem, I was told "it's a risk you take buying a used vehicle" all I ask for was replacement part cost that was just over $800 and not the 17 hours of labor that would have brought the repair to just under $4000. I believe that the dealership knowingly and purposely installed the fuel pump to pass along a damaged vehicle and avoid losing half the profit from the vehicle sale. I am willing to submit receipts for the cost of replacement parts for reimbursement,

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used 2017 Sienna XLE from Andy Mohr Toyota during their Memorial Day sale. We did not negotiate the price down, since it was on sale, we only asked for it to be detailed again because it was very dirty on the inside. We put down a deposit and returned two days later to purchase the vehicle in full, without financing. After driving the car for less than 200 miles, we noticed an odor in the garage and saw an oil leak where it had been parked. We called the service department and scheduled to drop it off. When they called us with their findings, they said it would be a $5000 repair to fix the timing chain cover seal. When we balked at this price, they offered to fix it for their cost, which is between $3000-$4000. We asked how this could have been missed on their inspection before they sold it to us, they said that it wasn't missed. They just chose not to fix it BECAUSE THEY WOULD NOT HAVE MADE AS MUCH MONEY ON THE ***** This is the answer we got from our sales rep, the service rep, and the assistant manager of the dealership. They knowingly sold me a car that needed an expensive repair. They said we should have asked for the service records. We did ask for the records prior to the purchase, and what they gave us did not disclose any leak, even though they now say they knew about it. I have been calling the dealership for almost 4 weeks asking to speak with the manager, have left voicemails and messages, but have yet to have a phone call returned. We are only asking that they repair the leak at no expense to us, since it was not disclosed at the time of the sale. We would have not purchased this car if we knew it had a significant oil leak.

  Business Response

  Date: 08/06/2024

  I have personally spoken to ****************.  After the complaint was filed, we were able to reach a mutually agreeable solution.

  We were able to get the repair reduced to net internal cost, and was able to get the product warranty company to cover the repair.  The end result is that **************** will not be paying out of pocket for the repair.

  We want to thank **************** for her patience and understanding regarding this issue.  We are happy to report that the required parts for this repair have finally come in, and we will be able to complete this repair between August 8th and 9th.

  Please let me know if you have any questions or require any more information.

  Respectfully,

  *********************

  General Manager

  Andy Mohr Toyota

  Customer Answer

  Date: 08/20/2024

  I did not respond in time, but would like to add that I am pleased with the businesss response. My car has finally been returned to me and it has been repaired to my satisfaction.

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction or date of purchase was on August 3, 2023. The amount of money paid to the business so far includes Trade-In $3000 Down Payment $2000 5 monthly payments of $1000. The business committed to provide me with a reliable car. BZ4x 2023 started having battery issues on November 30th 2023. On the same day Toyota road assistant came and tow car to the dealer ************* location. **** reported to **, the sales manager. Toyota service department attempted to fix the car without success. While the car was at Toyota since 11/30/2023, there were notifications for battery drainage on 7 different occasions. Reached out for a meeting on 12/06/2023 without success. Please reference images of Car1-Car5 for battery drainage and failure. Attempt of battery drainage, 1st was 11/30/2023, 2nd was on 12/06/2023, 3rd was on 12/07/2023, 4th was on 12/15/2023. After Toyota headquarter sent a technician that attempted to fix the car with 3 more attempt without success.The car is not reliable so I do not want to keep it. *******************

  Business Response

  Date: 02/27/2024

  ************** purchased a bZ4X from ** on August 3rd, 2023.  We understand that the vehicle has had a problem with a battery draw that we've have feverishly tried to diagnose.  We currently have a Toyota certified *** technician working on the vehicle, but we have been unable to trace the source of the battery draw on this vehicle as this issue is sporadic and inconsistent.  We have had a Field Technical Specialist from Toyota come out to attempt to diagnose the issue of the battery draw.  While he was here, the vehicle failed to show the symptoms of the battery draw making the issue difficult to diagnose and repair.

  ************** chose to leave the vehicle here at the dealership, but he is free to take the vehicle.  The problem doesn't always occur, and this makes fixing the problem that much more difficult.  ************** needs to contact Toyota Consumer Affairs to address this problem.  This is an issue between ************** and Toyota North America.  It's not the dealer's responsibility to refund the customer any money related to this transaction.  Further, ************** needs to appeal to Toyota to orchestrate a buy back of this vehicle.  We are sorry that we can't help ************** with this issue, and hope he can get this issue resolved with Toyota.

  Please let me know if you have any questions or need any additional information.

  Respectfully,

  *********************

  General Manager

  Andy Mohr Toyota

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  Hi! ******************. 

  I just receive your email and I do not aggree toltally to the dealer decision.

  I steel paying on that car while it is seeting on their lot since November 30th 2023.

  the dealer cannot solve the battery issueinclude the Toyota *** technician. each they tried to fix it, the battery self drained again. And why did they want me to take unfunctionnal and undependapable car home. and it is electric car. " no charge, no start of the engine" and I still paying on that car up to now! they attempt *************** nine (9 times)******** succes. 

  And I have contacted the Toyota manufacturer on this issue.

  The promissed me 30 days! but those days has paased without any solution or attempt to solve the issues. 

  Please advise... see attached document from Toyota manufactuer...

  thanks for your suppot, and I will like to involve the news media ***, which I had decline at the first time filing this cas with you (BBB) 

  Hope to hear back from you soon.

  Sincerely yours.

   

   

  ************** (NENE)

   

  
  Regards,
  
  *******************

  
  

  Business Response

  Date: 03/05/2024

  We have reached out to Toyota North America regarding ****************** issue.  We have been advised that Toyota is collecting all service records and notes for the attempted repairs on this vehicle, and will then submit to their legal team to approve a buyback of this vehicle. As of this writing, we have NO ETA on when this will be resolved.  However, we will check on it often to get an update  Again, the decision to buy back this vehicle rests solely on Toyota North America and Andy Mohr Toyota has absolutely no influence on the decision they make.  If the BBB or ************** have any additional questions, please feel free to reach out.

  Respectfully,

  *********************

  General Manager

  Andy Mohr Toyota

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Toyota Tacoma on 3/23/2023 and as of 6/30/2023 I have not been able to register my vehicle!. They have sent the incorrect paperwork and check amount each time.As of today the finance manager ***** isnt answering or returning my calls.

  Business Response

  Date: 08/03/2023

  Apologies for the late reply...

  *********************** leased a 2023 Tacoma at our dealership on 3/25/2023 while visiting from Texas.

  Unfortunately, there were forms that were specific to ***** required by Toyota ********* Services to fund that we were unable to secure until 4/18/23. Upon receipt of the required forms we were able to get the deal funded on 4/21/23, and therefore start the process of getting the documents sent to register the car.
  

  The paperwork was sent to ***** and was initially rejected for some additional information. When it was processed a few days later it was sent to a *** location 4 hours away from where the customer lives. **************** herself completed the form indicating the *** processing location we should send the paperwork to and upon processing it was sent there. Because it was so far away, the paperwork had to be recalled and sent to an updated location provided by the customer.  This, of course, took more days to process.  The customer had been reimbursed for all registration and late fees.  She has not come out of pocket on this at all.
  
  When **************** called our Finance Director, ******************************** to discuss the lateness of her registration, ***** was unable to answer the phone as she was out of the country on vacation.  When ***** returned, she promptly reached out to **************** and advised we would be covering the entire cost of her registration and late fees.

  Thank you.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 15,2022 I west to the dealership to get a oil change, tire rotation, ns the cabin filter changed. I did not get parts of my receipt that showed where my brakes were on the scale. Imas waited on by *************************. I called a little later. And was told that she is busy.I have waited 3 days for call, back, I called the service **** and talked the lady that answered the phone SHE told me that ********************* is no longer with them. HE gave me an appoix 0f $157 IT WOUND UP TO BE $245.72.

  Business Response

  Date: 12/20/2022

  ****************** requested that we reach out to her concerning the charges on her vehicle.

  My service manager called ****************** and went over the invoice and all charges associated with the services line by line.  ***** services included an oil change, replacement of the cabin and engine air filters, and a tire rotation.  We also performed a diagnostic check on a tire pressure light that came on in her vehicle.  As it turns out, it only ended up being a small leak in the tire, so we did not charge her for this check.

  After further discussion, it seems that ****************** is satisfied with the explanation of all services that were performed on her vehicle.  If she has any other questions or concerns, she is more than welcome to reach out anytime!

   

  Respectfully,

  *********************

  General Manager

  Andy Mohr Toyota

• Initial Complaint

  Date:12/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gotten a vehicle from them in December of 2021 and have had the vehicle til December 1,2022. The vehicle has had many repairs on it. The vehicle needed the transmission and waterpump worked on in the month of April, it had to also go back because the problem had still existed. In the month of October the head gas gasket was blown. They had the car for 1 month and upon fixing that, they discovered that there was leak stop in the vehicle that wasn't done by me, I brought the vehicle in for overheating not leaks. My financial advisor in the company, told me that he felt that they wouldn't have never know that unless the engine was opened up. That would have been the only way they could've diagnose the problem. I feel that I shouldn't have to pay for something that wasn't done by me. I called and texted to see if anything could have been done to compansate me now they feel as if they still want to bill me for it even though they know that I didn't make the problem. I feel as if they didn't check my vehicle out before they sold it to me. The manager of the company feels that he doesn't want to compansate me because the vehicle has been gone from them in the whole year. I feel they should have put me in another car without any extra money down or they should put the radiator and heater core on without any charge. I have given ****** a month from January til now. My insurance is ****** I have a warranty but the *************** doesn't want to assist in paying for the repair because of supporting leak being in it.

  Business Response

  Date: 12/20/2022

  While I understand ******************** frustration with his car, and the repairs that have had to be performed, it is difficult to ask the dealer to warranty a car that the customer has been driving for almost an entire year.  I don't know of any dealers that would make any such accommodation.

  The stop leak that **************** says was put in the car unfortunately prevents the warranty company from covering a repair related to that system.  I concur with ******************** financial advisor.  There would be no way of knowing that any type of stop leak product would have been used to address a leak unless the engine is torn apart.  There is always a risk when buying used cars.  Some cars such as higher mileage, older cars have more risk of breakdown than a late model vehicle with low miles.  Sometimes things like this happen.  I would be happy to look at ******************** car and see if we can replace the radiator and the heater core at a substantially discounted price.  Further, I can attempt to trade the customer out of the car.  I don't know how much more that will be, it will be determined by ******************** equity position in the vehicle, his credit score, and down payment to determine if we can do this in a way to fit his budget.  We will definitely make a good faith effort to trade him out of the car if he wants us to pursue that avenue.

  Thank you.

  *********************

  General Manager

  Andy Mohr Toyota