Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SHIPS LLc mailed me a **** for $261.40. This is the first **** I received even though the **** said I have an outstanding balance that I needed to pay ****. They claim they sent the **** to my insurance company. They also wrote on the **** that insurance company paid the amount per their contract with my employer and I *** $261.40. This isn't even the amount the **** would have been. My insurance company did not receive the claim. It sounds like no one can contact them via the phone and I do not see a valid ********** also sounds like many people have had to deal with this scam. I want the balance due removed so I owe nothing.

  

  Business Response

  Date: 04/01/2025

  Thank you for your recent letter regarding the complaint submitted to your organization by ******** *******.  Zotec Partners LLC provides medical billing management services on behalf of *********.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of SHPS PLLC.
  
  Our review of the patients account has resulted in these findings:
  

  For the date of service 1/27/25 (Billed amount $391) the claim was processed on 3/8/25 by BCBS MI leaving patient responsible for $180.44 balance that was applied to the patients deductible.
  DOS 1/27/25 (Billed amount $193) claim was processed on 3/8/25 by BCBS of MI leaving the patient responsible for $80.96 balance that was applied to the patients deductible.  
  A statement was mailed to the patient for $261.40 on 3/16/25.
  Emails were sent to the patient on 2/10/25, 2/25/25 and 3/12/25 which included the link to the patients statement.
  The patient can call the billing office at ************** if further assistance is needed.
  The current balance due on the patient's account is $261.40.
  
  We regret for the inconvenience this has caused ******** *******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative,I am filing a complaint against ********************** MYDOCBILL regarding an incorrect medical bill that I have been trying to resolve since January 28, 2025. I attempted to contact the company multiple times via phone and email, but I have not received any resolution.Issue Details:On January 28, 2025, I emailed ( billing-reply-****************** the company with a copy of my bill, which only shows a co-pay not being paid by my insurance.( from email address ******************* )I tried calling the company at ************, but the system is fully automated, and I was unable to speak with a representative.I have previously called their office, and they informed me that my account #****** has a $0.00 balancecontradicting the bill I *********** of today, February 4, 2025, I have received no response from the company despite my multiple attempts to resolve the matter.Desired Resolution:I request that ************************ Name] correct the billing error and provide written confirmation that my account has a $0.00 balance. Additionally, I ask that they update their records to reflect the correct balance and prevent any further billing errors or collections actions.Please assist me in resolving this matter as soon as possible.Attachments:Copy of the bill I received (showing only the co-pay not being paid by insurance).Email communication dated January 28, 2025.Thank you for your assistance. I appreciate your prompt attention to this issue.

  

  Business Response

  Date: 02/10/2025

  Thank you for your recent letter regarding the complaint submitted to your organization by ******* Cu.  Zotec Partners LLC provides medical billing management services on behalf of *********************** As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of **********************.
  

  Our review of the patients account has resulted in these findings:
  

  There is $0.00 balance due on the patient's account.
  A $0.00 balance statement is being sent to the patient.
  

  We regret for the inconvenience this has caused ******* Cu.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  
  

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* owes me $222.30 for an overpayment back in October 2024 which I requested on 11/10/2024. Despite repeated follow-ups (timeline below) and assurances, I have yet to receive my refund. 11/14/2024: Received email from ***** A, asking for copies of the **** applicable to the refund claim. 11/14/2024: I replied to the email and attached a copy of the two ****. 11/26/2024: I replied back to the email thread asking for an update on my refund request. NO RESPONSE RECEIVED. 12/4/2024: I replied back to the email thread asking for an update on my refund request. NO RESPONSE RECEIVED. 12/9/2024: I called and spoke with Jazz, who provided refund request number ****** and stated the refund would be issued via the original payment method in 34 weeks. 12/12/2024: During my 12/9/24 call with Jazz, I forgot to ask how would the refund be issued; so, I replied back to the email thread asking would I receive a check or credit via original payment. NO RESPONSE RECEIVED. 1/3/2025: I called again since no refund was received. I spoke with ******, who said the refund was approved on 12/30/2024. Allow 37 business days from approval date for refund to post to my account. 1/7/2025: I received an email from ****** in response to my 12/12/2024 inquiry, confirming the refund would be issued to my original payment method. 1/13/2025: I called again as 7 business days passed and I still had not received the refund. This time, I asked for a supervisor and was transferred to *****. She informed me a check was mailed on 1/10/2025 because the office was unable to return the funds to my ***** She also provided her direct phone number. 1/17/2025: Still no refund check. I called Bettys direct dial. Got her voicemail. Left a message -check not rec'd. Asked for return call. NO CALL ******* of today, 1/22/2025, I have not received the refund check. I have supporting documents but received an error when I attached them.

  

  Business Response

  Date: 01/24/2025

  Thank you for your recent letter regarding the complaint submitted to your organization by ****** *********.  Zotec Partners, LLC provides medical billing management services on behalf of ****************************************** As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ******************************************
  

  Our review of the patients account has resulted in these findings:
  The refund check was printed on 1/10/25 and mailed out a couple days after.
  The supervisor followed up with the patient on 1/22/25 and has been in contact with the patient since.
  The patient let supervisor know that refund check was received on 1/24/25.
  

  We regret for the inconvenience this has caused ****** *********.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********. I accept their response, as the refund check, dated 1/10/25 and postmarked 1/14/25, was received today, 1/24/25.

  I notified ***** at *************************************************, accordingly; so this issue has been resolved.

   

  Regards,

  ****** *********

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received an email from this company. Whyl I'm being charged for something that is fully covered under the *************** Act tells me this company is either a scam or they screwed up. Either way I don't owe any medical debt.

  

  Business Response

  Date: 01/24/2025

  Thank you for your recent letter regarding the complaint submitted to your organization by **** ******.  Zotec Partners, LLC provides medical billing management services on behalf of ***********************  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Tulsa X-Ray Laboratory.
  Our review of the patients account has resulted in these findings:
  

  The missing insurance payment was located and posted to the patient's account.
  There is $0.00 balance due on the account.
  A $0.00 balance statement is being sent to the patient.
  

  We regret for the inconvenience this has caused **** ******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the hospital at ************************** from June 17, 2024 to June 19, 2024. My hospital stay was paid off by ********************* and I continue to receive emails informing that the bill has not been paid when I provided documentation more than one time showing the bill has been paid off by ********************* with a zero balance. Please correct my account to reflect a zero balance, because it has been paid off. Thank you.

  

  Business Response

  Date: 11/21/2024

  Please provide patient name, date of birth, account # and name of billing company communication was sent from.  We do not bill for Advent Health.  Sending the additional information we can further research account.  Thank you.

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

   

  Name - ******* *****-**********

  Date of Birth - **********

  Account Number - link does not work on email to show my account number.

  I have attached the email sent from your company for the services I received at **************************** is apart of Advent Health. The original attachment in my first complaint shows the lumbar puncture procedure paid off by ************* Charity for services under ******* Regional. I also attached the reference numbers from the emails I have communicated on concerning this bill being paid.

  
  Regards,
  
  ******* *****-**********

  
  

  

  Business Response

  Date: 12/03/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ***********************************************  Zotec Partners, LLC provides medical billing management services on behalf of ******************** PA.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ******************** PA.
  

  Our review of the patients account has resulted in these findings:
  
  The balance of $616.00 was adjusted on 12/2/24.
  There is a $0.00 balance due on the account.
  A $0.00 statement has been sent to the patient.
  
  We regret the inconvenience this has caused ******* *****-**********.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  
  

  Customer Answer

  Date: 12/04/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* *****-**********

• Initial Complaint

  Date:11/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an abdominal ultrasound May 14, 2024 and a breast ultrasound and mammogram May 31, 2024. ***** paid all claims made by the **************. However, MyDocBill has sent me 2 different statements for the 2 visits and Cigna has no record of the claims being filed. ********* keeps saying Cigna has denied the claims but the claims are no where to be found! Cigna and myself have asked for the claims to be MAILED to Cignas **************************************** but MyDocBill team has repeatedly failed to file claim correctly as Cigna has requested. I have called many times and have been assured many times the billing would be filed correctly but it has not! Im not sure why ********* employees are making false statements and promises.

  

  Business Response

  Date: 11/21/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ******* ******.  Zotec Partners, LLC provides medical billing management services on behalf of ******************** of ************  As such, I am responding to your inquiry on their ********* is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of *************************** of ****************
  

  Our review of the patients account has resulted in these findings:
  
  The claim was filed five times electronically to Cigna.  Each of these times the claim was rejected electronically stating expenses incurred after coverage terminated. 
  Another claim is being mailed to Cigna for all open charges.
  The patient should check status with Cigna in 3-4 weeks to make sure they have received the claim and that it is in process.
  The charges are currently on hold pending a response back from Cigna.
  
  We regret for the inconvenience this has caused ******* ******. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have been assured several times that the claims would be mailed previously and they were not so I cannot trust this response. I am not satisfied until the claims and have been taken care of and my balance is $0. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received services from Advanced Imaging on 10/22. MyDocBilling has been sending me weekly texts, emails, and paper bills ever since. My insurance company paid all but $22 of the bill. However, Zotec refuses to acknowledge the received payment. I have called multiple times, I have mailed the *** through ***** emailed the *** on7/1, 8/1, 8/6, 10/23. I have opened 2 different cases: on 7/1 02247640, and on 10/31 02350107. The first case only asked for my insurance information that I had already confirmed and then I never heard from them. The second case has never sent anything to address the situation. The company refuses to acknowledge me or that they have already been paid by the insurance company and need to adjust the bill from $486 to $22.57

  

  Business Response

  Date: 11/14/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by
  ********* *****.  Zotec Partners, LLC provides medical billing management services on behalf of Advanced Imaging of **********  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Advanced Imaging of **********
  

  Our review of the patients account has resulted in these findings:
  

  The balance has been corrected on the patient account.
  The current balance due is $22.57 and a new statement for this balance will be sent to the patient.
  The patient can also verify/pay balance at *******************************.
  
  We regret for the inconvenience this has caused ********* *****.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've not paid this business. They claim to be a third-party billing service for Ascension Borgess. Ascension Borgess and ********* Network state that all bills are paid in full and closed. I believe ************* to be fraudulent.

  

  Business Response

  Date: 11/07/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by
  ***** *******.  Zotec Partners, LLC provides medical billing management services on behalf of **********  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of SHPS PLLC.
  

  Our review of the patients account has resulted in these findings:
  
  SHPS PLLC is the radiologist group that interpreted radiology for services the patient received at ABH ************************* facility.
  A claim was filed to ********* Network, however it was denied on 9/25/24 as the claim must be sent to the correct payer.
  The patient can call ************* or go online at ******************************* to verify insurance information.
  

  We regret for the inconvenience this has caused ***** *******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 11/14/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***** *******

• Initial Complaint

  Date:10/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep receiving a bill for imaging services that were paid for under insurance - Date of service 1/9/24 Have supplied EOB from insurance 3 times from *** and still receiving bill. Total bill 269 for 2 CT scans Both covered and paid by *** and I do not owe anything. Since it was covered by insurance it was processed at the insurance rate. I also supplied the check # from *** that my insurance provided me. This has been going on for months with no resolution. The company actually resubmitted the claim to insurance but since *** already processed and paid the original they declined the duplicate.

  Customer Answer

  Date: 10/06/2024

  Zotec partners is who does the billing for DMI

   

  

  Business Response

  Date: 10/09/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ******** ******.  Zotec Partners, LLC provides medical billing management services on behalf of ************************** PA. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Diagnostic Medical Imaging PA.
  
  Our review of the patients account has resulted in these findings:
  
  The missing insurance payment was located and posted to the patients account.
  There is $0.00 balance on the patient's account.
  
  We regret for the inconvenience this has caused ******** ******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 10/09/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******** ******

• Initial Complaint

  Date:09/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving bills from MyDocBill owned by Zotec Partners for a radiology read from ************************* ********************** that took place in July 2024. It's an annual screening event and my insurance covers both the screening and the imagery reading. My insurance was billed and paid for the screening days after the procedure and I can see the claim/EOB. ************************* ********************** has also been promptly paid for reading the images in previous years as I can see the previous claims/***. I have been in touch with the MyDocBill team twice by phone and several times by email verifying my insurance information. I can see that my insurance information is correct when viewing it online. My insurance company has not received the claim for the reading. I spoke with my insurance company and can see online what they receive. No claim; no pay. After all this information was provided, I just received yet another email bill today that says now that my insurance denied me because the insurance company cannot 'identify patient as covered by our **************** to pay the bill. This makes no sense. Part of the bill for the procedure is paid; my insurance coverage has not changed nor has my coverage; the doctor is in-network; other more recent claims have been paid because I am the insured; the insurance company still has no record of a claim for the images reading; MyDocBill has the correct insurance information verified 3x & online. I am still insured by the company as I'm still working at the same large university with the same insurance for over 15 years. If nothing else, please provide me the documentation (proof that a claim has been submitted) and the communications with my insurance company and their denial so that I can contact them. They cannot respond to a claim they do not have. That said, I'll be doing this screening again next year, so it needs to get figured out.

  

  Business Response

  Date: 09/25/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ***** *********.  Zotec Partners, LLC provides medical billing management services on behalf of **************************  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of **************************
  
  Our review of the patient's account has resulted in these findings:
  The claim was filed to the local BCBS carrier on 8/6/24 and 8/23/24 and both times the claim was denied as patient could not be identified.
  The claim was filed with ********* Network on 9/24/24.  The charges are currently on hold pending response from ******************
  

  We regret for the inconvenience this has caused ***** *********.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.