Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep receiving a bill for imaging services that were paid for under insurance - Date of service 1/9/24 Have supplied EOB from insurance 3 times from *** and still receiving bill. Total bill 269 for 2 CT scans Both covered and paid by *** and I do not owe anything. Since it was covered by insurance it was processed at the insurance rate. I also supplied the check # from *** that my insurance provided me. This has been going on for months with no resolution. The company actually resubmitted the claim to insurance but since *** already processed and paid the original they declined the duplicate.

  Customer Answer

  Date: 10/06/2024

  Zotec partners is who does the billing for DMI

   

  

  Business Response

  Date: 10/09/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ******** ******.  Zotec Partners, LLC provides medical billing management services on behalf of ************************** PA. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Diagnostic Medical Imaging PA.
  
  Our review of the patients account has resulted in these findings:
  
  The missing insurance payment was located and posted to the patients account.
  There is $0.00 balance on the patient's account.
  
  We regret for the inconvenience this has caused ******** ******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 10/09/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******** ******

• Initial Complaint

  Date:09/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving bills from MyDocBill owned by Zotec Partners for a radiology read from ************************* ********************** that took place in July 2024. It's an annual screening event and my insurance covers both the screening and the imagery reading. My insurance was billed and paid for the screening days after the procedure and I can see the claim/EOB. ************************* ********************** has also been promptly paid for reading the images in previous years as I can see the previous claims/***. I have been in touch with the MyDocBill team twice by phone and several times by email verifying my insurance information. I can see that my insurance information is correct when viewing it online. My insurance company has not received the claim for the reading. I spoke with my insurance company and can see online what they receive. No claim; no pay. After all this information was provided, I just received yet another email bill today that says now that my insurance denied me because the insurance company cannot 'identify patient as covered by our **************** to pay the bill. This makes no sense. Part of the bill for the procedure is paid; my insurance coverage has not changed nor has my coverage; the doctor is in-network; other more recent claims have been paid because I am the insured; the insurance company still has no record of a claim for the images reading; MyDocBill has the correct insurance information verified 3x & online. I am still insured by the company as I'm still working at the same large university with the same insurance for over 15 years. If nothing else, please provide me the documentation (proof that a claim has been submitted) and the communications with my insurance company and their denial so that I can contact them. They cannot respond to a claim they do not have. That said, I'll be doing this screening again next year, so it needs to get figured out.

  

  Business Response

  Date: 09/25/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ***** *********.  Zotec Partners, LLC provides medical billing management services on behalf of **************************  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of **************************
  
  Our review of the patient's account has resulted in these findings:
  The claim was filed to the local BCBS carrier on 8/6/24 and 8/23/24 and both times the claim was denied as patient could not be identified.
  The claim was filed with ********* Network on 9/24/24.  The charges are currently on hold pending response from ******************
  

  We regret for the inconvenience this has caused ***** *********.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23, ***** ****** was a patient in ******************, ******** ****. He was bleeding profusely from the bowel. *** ****** ************* from ******************* and *********************** performed insertion of tube into abdominal pelvic or leg artery, initial first order branch and charged $3880 and read the scan for $252. This procedure was paid by ******** based on special payment method. My supplemental insurance paid the remainder leaving a balance of zero for me. He also performed insertion of tube into abdominal pelvic or leg artery, initial second order branch for $3732 and read the second scan for $252. This procedure was also paid by ******** based on special payment method and balance paid by my supplemental insurance. ******** was sent a duplicate billing for the $3880 and duplication of the 2 $252 scans. The two scans were accepted as paid but I am being billed for the duplicate $3880 even though I have documentation from ******** that all is paid for the services. I called the billing department and stated the bill was a duplicate and the procedure was performed once on May 23. They said they would check out the billing and once again I am being billed $3669.63 as adjustments were made. I have all the paperwork from ******** showing all billing has been paid and the maximum I would be charged would be $118.59 which my supplemental paid leaving a balance of $0. ********************* is the billing company representing ******************* and ************************** I have tried to call the company but only get the billing department.

  

  Business Response

  Date: 09/18/2024

  Thank you for your letter regarding the complaint submitted to your organization by ***** ******.  Zotec Partners, LLC provides medical billing management services on behalf of *******************.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Riverside Radiology.
  
  Our review of the patients account has resulted in these findings:
  
  The billing departments coding team has reviewed all charges on the patient's account and have confirmed that all charges are valid and none are duplicate.
  The coding team have added an additional modifier needed on open charge and have sent corrected claim to Medicare.
  The charge is on hold pending response from ******** and the patient is not responsible for any balances due at this time.
  
  
  We regret for the inconvenience this has caused ***** ******.   At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received multiple emails from mydocbill asking for me to update my insurance info. I did so, and then received a statement for two dates of service through ***********************, which were supposedly denied by my insurance. I called insurance and they said the claims were NOT denied, and informed me of the amount I should owe, which is less than what the statement was asking me to pay. I called *********************** and they informed me that they do not send electronic bills at all and advised me to wait for a physical bill in the mail. So why am I receiving electronic bills from mydocbill for an amount that I do not actually owe? When I tried to contact customer service for mydocbill **********************, the number they provide in the email and on their portal does not work.

  

  Business Response

  Date: 09/17/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ***** Hose.  Zotec Partners, LLC provides medical billing management services on behalf of **************************.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of *********************** PC.
  
  Our review of the patients account has resulted in these findings:
  
  The charges were filed to BCBS of Indiana and denied on 9/12/24 stating claim/service not covered by this payer and to send claim to correct payer/contractor.
  Statements were sent on 9/5/24, 9/11/24 and 9/12/24.
  The patient can call ************ for further assistance and to confirm insurance details on account.
  
  We regret for the inconvenience this has caused ***** Hose. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been trying to contact me regarding a bill for anesthesiology that is covered by insurance. This is an in-network provider and all care that was given is covered by insurance. There is no reason why this company should be contacting me instead of filing with the insurance. I have called my insurance company 3 times already. I am dealing with not only my newborn but 3 other kids as well, and this is causing undue stress. I DEMAND that this billing be adjusted to a $0 balance and the company cease contact after a resolution is found.

  

  Business Response

  Date: 09/13/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ******************************  Zotec Partners LLC provides medical billing management services on behalf of ***********************************. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ************************************
  
  Our review of the patients account has resulted in these findings:
  
  The $1677.00 claim was filed previously to *************** on 7/31/24 and 8/24/24 and was rejected electronically stating the claim was not covered by payer and the claim would need to go to the correct payer for processing.
   The patients husband called on 9/11/24 and provided insurance information, the claim filed on 9/12/24 and the billing office has received acknowledgement from Humana of accepted claim.
  The charge is on hold pending the adjudication/communication back from Humana on claim.
  
  We regret for the inconvenience this has caused ****** ********.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

• Initial Complaint

  Date:08/07/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have continuously received emails from ***************************** alleging I have a bill due to Emergency Physicians of **************. I have never visited a physician in **** nor am I even located in the state of ****. They clearly have the wrong email address on file. They do not address my name or any of my information in the email. The only way to contact them is with an account number which I do not have (because I've never done business with them). I have tried responding to the email and ask to have my email removed but I don't believe the email is monitored. They need to figure out who they need to be contacting and leave me alone.

  Customer Answer

  Date: 08/12/2024

  I am continuing to receive emails from this company regarding a medical bill that I do not owe.

  

  Business Response

  Date: 08/13/2024

  Thank you for your letter regarding the complaint submitted to your organization by ***********************.  Zotec Partners, LLC provides medical billing management services on behalf of  Emergency Physicians of **************.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Emergency Physicians of ***************
  
  Our review of the patients account has resulted in these findings:
  
  The billing department has removed the consumers address .
  The consumer did not have an account in the billing system.
  
  
  We regret for the inconvenience this has caused ***********************.   At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 08/13/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to Commit Fraud against me

  Customer Answer

  Date: 07/31/2024

  I have been receiving a $200 Doctors **** from mydocbill for the past 16 months for a Procedure on 3/28/23 with an in network doctor that is covered by my Insurance. ************** claimed that ******* rejected the claim of the Doctors fee was not covered by tricare. If this was the case Tricare would have issued A EOB and Claim number and reason for it.. You could not provide any evidence that a claim was filed. MYdoc bill are full of s*** and just Fraudsters as many on the BBB website have also said. I have told them to file a claim over 14 times in 14 months which they have failed to do, in fact just get the bill again today claiming insurance did not cover it. Again no claim filed just more fraud. One month ago I filed with the ******************************** they have gotten back to me and said there are many in **. with this same problem with this company and are getting a case built with other States AG to go after them big time.

  Also I have had this procedure with this same doctor and insurance before and it was paid 100%., the difference this time this Piece ****************** of company were not doing their billing. And yes it Fraud when you make claims that your insurance dose not cover something when it does and try to extort money from Guarantor.

  

  Business Response

  Date: 08/06/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by *************************.  Zotec Partners, LLC provides medical billing management services on behalf of Covenant Physicians Partners Gastroenterology.  I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Covenant Physicians Partners Gastroenterology. 
  
  Our review of the patients account has resulted in these findings:
  
  Covenant Physicians Partners Gastroenterology is billing for the services done through ************************
  The balance of $200.00 has been adjusted and there is $0.00 balance due on the account.
  
  We regret for the inconvenience this has caused *************************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son had anesthesiology associated with wisdom teeth extraction in August of 2023. The anesthesiology group, Anesthesiology Consultants Exchange (ACE), uses Zotec Partners to handle its billing services. Zotec Partners has repeatedly fumbled attempts to submit a claim for the anesthesiology. First they submitted a claim to my health insurer but it was a dental procedure so the claim was denied. Fine. An honest mistake. Over the course of the past year I've provided them with the name, address, phone number, fax number and email address for Unum Dental on at least six separate occasions. I even looked up the dang CDT codes they would need to use to submit the claim. In all that time they've only ever submitted a single other claim... to Unum LIFE INSURANCE company and it wasn't even sent to the right address for that. They sent it the claim to the appeals address, which of course, was denied.Every time I call I get the same run around, "we'll open an investigation". Meanwhile, I'm still getting bombarded with text messages and emails about a payment of $1534. I have insurance for a reason. I expect providers as well as their third party billing partners to use it.My beef isn't with ************** or Anesthesiology Consultants Exchange but with Zotec Partners' astronomical degree of incompetence. I question how this company manages to stay in business.

  

  Business Response

  Date: 08/01/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by *****************************.  Zotec Partners, LLC provides medical billing management services on behalf of Anesthesia Consultants Exchange.  I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Anesthesia Consultants Exchange. 
  
  Our review of the patients account has resulted in these findings:
  
  Anesthesia Consultants Exchange does not file claims to dental insurance companies.
  The consumer/guarantor can reach out to their dental insurance to see if what is required for them to submit a claim on their own.
  
  We regret for the inconvenience this has caused *****************************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

   

• Initial Complaint

  Date:07/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MyDocBill.com has been billing me for services I received on 12/20/2023 at *************************** in **********,*** and the allowable amount for the service was paid for through our BCBS insurance and the *** shows we owe nothing. I have repeatedly sent the *** stating the fact that it was paid. I opened a complaint twice and get a complaint number but never a response. This is a scam and I'm tired of wasting my time on it......especially after reading all the other complaints you have had to handle on them.************************ III

  

  Business Response

  Date: 07/25/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by *********************. Zotec Partners, LLC provides medical billing management services on behalf of Northern ************************ LLC.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Northern ************************ LLC .   
  
  Our review of the patients account has resulted in these findings:
  
  Northern ************************ LLC is billing for the radiologist who interpreted films done at the hospital location.
  Northern ************************ LLC did not get paid by the patients insurance for services on 12/20/23.
  The balance of $38.00 has been adjusted and there is $0.00 balance due on the patients account.
  
  We regret for the inconvenience this has caused at *********************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $15 on 6/10/24 for my first visit to the doctor and another $15 on 6/18/24 for a follow-up visit. After receiving a bill for a missing $15 copay, I called this company on 6/20/24, and the rep claimed to have fixed it. After receiving another bill for the same $15, I called back and got a rep who said my payment on the 18th was applied to the 10th because they can't locate my payment on the 10th. That rep suggested I fax over proof of payment, and I did fax a copy of my Amex statement with the highlighted $15 to *************** on 6/12/24. After getting no response and still having a balance, I opened an email case. The rep replied, I attached proof of payment, and then I haven't heard back from the rep. I want this $15 balance to be cleared. I paid the copay at the time of service, but you're still claiming that I didn't. What could be the issue is that the doctor's ****** at the first visit had my birthday incorrect, but they did correct later in their system after I saw this and spoke to the medical assistant. Either way, I'm not paying the $15 and demand that this be cleared ASAP. I will be reporting this to the ********* of ************ and the *********** of ******** Affairs if it is not. I will also be getting in touch with Horizon to let them know that you tried to bill more than the copay.

  

  Business Response

  Date: 07/25/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by *************************.  Zotec Partners, LLC provides medical billing management services on behalf of ***********************  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ***********************
  
  Our review of the patients account has resulted in these findings:
  

  The missing $15 payment was located and posted to the patient's account.
  There is $0.00 balance on the patient's account.
  A $0.00 balance statement has been sent to the patient.
  
  We apologize for the inconvenience this has caused *************************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 07/25/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************