Business Profile

Insurance Companies

American Specialty Health, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Specialty Health, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

155 total complaints in the last 3 years.
84 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/17/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My insurance policy states that I have 24 chiropractic visits and 24 acupuncture visits per year. The ****** representative has called and given my ****** number to them this has been going on all year. My insurance is paid in ************* by ******************** .They are refusing to entitle me to my benefits. I have used some of the benefits because they knew that I was entitled now they won't pay on the benefits. I have medical providers calling me telling me of the problem in American specialty health is being rude to both of us.
Business Response
Date: 05/28/2024
Dear **************,

Thank you for your follow-up. As discussed by telephone with you on Friday,05/17/2024, we reviewed all claims on file and confirmed they have processed according to your benefits as described during your outreach.
Customer Answer
Date: 05/28/2024
Unacceptable the wrong
Customer Answer
Date: 05/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
Because I have proof I have presented a proof. Now American specialty of service agrees with my proof but is starting up with chiropractic as well .
They aren't getting along with ******. And I also have a complaint I don't know whose fault it is. The college attached to the proper computer can see that I have benefits.

Regards,

*************************

Business Response
Date: 05/29/2024
Hello *******, the rejection of the response dated 05/28/2024 does not make sense, no additional details were provided, and there was no attachment. Unfortunately, ****** and American Specialty Health have explained the member's coverage for her acupuncture and chiropractic benefits, but she is dissatisfied with her benefit plan and what it covers. This BBB complaint was filed after ****** and American Specialty Health worked with her by telephone. At this time, I respectfully request that this complaint be closed by the BBB. Thank you for your consideration.
Initial Complaint
Date:05/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Active & Fit Direct billing did not go through due to a change in my credit card number, subscription payments dont usually have that issue, but when I went to my selected gym they told me my active and fit direct account was no longer active. I received no notice of inactivity, expiration or billing problems from active and fit direct. As a result of allowing my account to expire I was required to re-enroll even though I hadnt voluntarily de-enrolled. I went ahead and re-enrolled on Monday May 13th and was forced to pay an extra $28 enrollment fee. I immediately received an email notice that my payment was processing. I called the company to ask why I received no notice that my payment was failing. They stated that they sent emails on April 2 & 9 to let me know but I didnt receive those messages. I received messages from the same email address on 7/27/23 to verify my email, 8/2/23 to notify of my initial enrollment fee payment was processing and on May 13th again notifying me that my enrollment fee payment was processing. The company states it is in their terms and conditions that they are not liable to send email notifications.
Customer Answer
Date: 05/21/2024
I received an email from ********************************** today indicating that $28 has been refunded to me by the business. The email indicates this will take 3-5 days to reflect on my credit card. Once the refund has been processed I will consider this resolved satisfactorily. Thank you!
Customer Answer
Date: 05/21/2024
I received an email from ********************************** today indicating that $28 has been refunded to me by the business. The email indicates this will take 3-5 days to reflect on my credit card. Once the refund has been processed I will consider this resolved satisfactorily. Thank you!
Business Response
Date: 05/22/2024
May 22, 2024
Customer:*****************************
RE: ********************** Complaint: 21726712

Dear Resolutions Specialist,
American Specialty Health ******** **** (ASH Fitness) received a concern from the Better Business Bureau (BBB). *****************************, an Active&Fit Direct member has concerns regarding payment of the required program enrollment fee.
Upon receipt of the complaint, I contacted ****************** on 5/20/2024 to discuss her concerns and their resolution, however she was unavailable. As a follow-up, ****************** was sent an email on 5/22/24 with further information and the resolution regarding her concern.
ASH Fitness considers this matter resolved.
Please feel free to contact me at the number below if there are any further questions or concerns.
Sincerely,

***************************
Senior Solutions Analyst, Fitness Member Experience
American Specialty Health ******** ****
**************
Monday Friday, 9:00am 5:45 pm, **************** Time
Initial Complaint
Date:05/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I began this version of the membership on April 2, and April 4th for my wife, then Active and Fit changed the terms and conditions of the agreement less than 30 days from when i signed up. I have cancelled my memberships and refuse to give me a refund.
Business Response
Date: 05/17/2024
May 17, 2024
Customer: *************************
RE: ********************** Complaint: 21632166

Dear Resolutions Specialist,
American Specialty Health ******** **** (ASH Fitness) received a concern from the Better Business Bureau (BBB). *************************,an Active&Fit Direct member has concerns regarding upcoming program updates.
************** was contacted on 5/13/24 regarding his concerns however he was unavailable, and a call back request was left. ASH Fitness followed-up by email on 5/17/24 regarding his concerns and their resolution.
ASH Fitness considers this matter resolved.
Please feel free to contact me at the number below if there are any further questions or concerns.
Regards,
************************;
Associate Director, Fitness Member Experience
American Specialty Health ******** ****
*********************
Monday Friday, 9:00am 6:00pm, Central Time
Initial Complaint
Date:05/15/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
American specialty health **** Has failed to pay its providers and continues to not pay them for the past year or last few months. Specifically they have failed to pay the provider I see for care. I see an acupuncturist for pain in my neck and upper back. I have been unable to see this provider because she will not take any patients because American specialty health has not paid her for months for several patients. They did this last year too. She cannot take us because she is not sure she will be paid. I am awaiting to see her for more sessions and cannot have my health issues taken care because of this issue. This pain affects my everyday life and I am unable to see a different provider. Please do something to let American specialty health know that this is unacceptable and affecting the health of many patients, not just myself.
Business Response
Date: 05/16/2024
Dear Resolution Analyst,
American Specialty Health ****** **** (ASH Plans) is in receipt of the consumer complaint #********B5F46 related to ******************************* acupuncture treatments rendered by *********************, LAc. ****** delegates *** Plans to administer acupuncture benefits to its members in **********, including *********************.
To address her concerns, ASH Plans queried its system for all 2023 and 2024 claims on file submitted by *********************, who is a participating provider with ASH Plans since 05/25/2011. On average, all Ms. **** claims were finalized (this includes reimbursement via electronic funds transfer on approved claims) within 15 days from receipt. Claims specific to ********************** were finalized in 6 days, on average.
ASH Plans is reaching out to **********, today, to better understand her concerns and to assist ********************** to receive the care she needs.
If there are additional questions, please reach out to me directly.
Sincerely,
*************************, SVP Operations
****************
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3/4/24 I paid for my registration fee and 2 months up front. I was already using Planet Fitness for $24 a month but canceled because Active and Fit said I could use many more gyms and it would only be $28 a month. 4/29/24 I received and email that I will now have to pay for each gym I go to. If I wanted to pay for more than one gym then I would have done that in the first place. Why continue to use it when i could just go back to paying $24 at **************? Of course, now I am out the registration fee. I had paid my annual few to PF in January but canceled so i could switch to Active and Fit. Now i will have to pay my annual fee again once i sign back up.
Business Response
Date: 05/17/2024
May 16, 2024
Customer: ***********************
RE: ********************** Complaint: 21713105

Dear Resolutions Specialist,
American Specialty Health ******** **** (ASH Fitness) received a concern from the Better Business Bureau (BBB). ******* ********, an Active&Fit Direct member has concerns regarding upcoming program updates.
Upon receipt of the complaint, I contacted Ms. ******** on 5/16/2024 to discuss her concerns and their resolution. Ms. ******** accepted the resolution provided and indicated she appreciated the review of her concerns.
ASH Fitness considers this matter resolved.
Please feel free to contact me at the number below if there are any further questions or concerns.
Regards,

***************************
Snr Solutions Analyst, Fitness Member Experience
**************
Monday Friday, 6:30am 3:00pm Pacific Time
Initial Complaint
Date:05/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Active & Fit is a 3rd party affiliate program for ********************** which I currently have. The program offers multiple gym memberships for one flat fee of $28.00 with the insurance membership that I have. I joined on March 19, 2024 and paid $89.46 because they make you pay an enrollment fee the existing month and charge a month in advance.. I was charged $29.82 on April 19, 2024 I guess for the month of May. On April 29, 2024 Active and Fit sent out an email stating that as of July 1st you could only have one membership for the $28 plus tax and then you would receive a $5 discount for any additional gyms that you join effective July 1st. . This is not the way the program was explained to me. I am requesting that my initial sign up fee of $89.46 be refunded to me immediately along with the April charges of $29.82 totalling I have had to return to the gyms prior to and re-sign up again and pay the regular membership fees that I had prior to signing up with Active & Fit which were less expensive.
Business Response
Date: 05/16/2024
May 16, 2024
Customer:***********************
RE: ********************** Complaint: 21705177

Dear Resolutions Specialist,

American Specialty Health ******** **** (ASH Fitness) received a concern from the Better Business Bureau (BBB). ***********************, an Active&Fit Direct member has concerns regarding program charges.
Upon receipt of the complaint, I contacted ************** on 5/15/2024 to discuss her concerns and their resolution however she was unavailable. As a follow-up, ************** was sent an email on 5/15/24 with further information and resolution regarding her concern.
ASH Fitness considers this matter resolved.
Please feel free to contact me at the number below if there are any further questions or concerns.
Sincerely,

***************************
Senior Solutions Analyst, Fitness Member Experience
American Specialty Health ******** ****
**************
Monday Friday, 9:00am 5:45 pm, **************** Time
Initial Complaint
Date:05/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My card was being declined I called to ask why. They had no idea. I told them this is the same card I have been using with them for years. I wanted to talk to a supervisor and was holding they proceeded to tell me they were not avail. Then I was disconnected and they did not return my call. As they should since they took my number in case we were disconnect. I have used the chat option. Email option. Phone calls. One of my call the girl told me they changed their vendor number and this has happened to several people. For weeks I have been trying to solve the issue. They closed my account and now want me to reactive it and pay extra$30. Come to find out all that needed to be done was to update my card number because when they changed their vender number Amex didnt recognize them anymore. However if the employees would have looked into it I could have updated that info due to their company change. I was not provided that opportunity. I read other reviews and several people are being canceled and required to pay reactivation. What a scam. They could have just told me what needed to be done instead of delaying my help. Im done with this company. I called in time to solve this issue and they refused to help. No im canceled. I have been with them for years. I have called 6 time sent several emails and chat option to solve this. Why does their customer service have no clue how to effectively to that job? I have been with them for years without missed payments. I called to solve the issue but the service member was not interested in looking I to what was happening
Business Response
Date: 05/20/2024
May 17, 2024
Customer: *******************************
RE: ********************** Complaint: 21704172

Dear Resolutions Specialist,
American Specialty Health ******** **** (ASH Fitness) received a concern from the Better Business Bureau (BBB). *******************************, an Active&Fit Direct member has concerns regarding a monthly fee payment denial.
Upon receipt of the complaint, I contacted ******************** on 5/17/2024 to discuss her concerns and their resolution. ******************** indicated her satisfaction with the outcome.
ASH Fitness considers this matter resolved.
Please feel free to contact me at the number below if there are any further questions or concerns.

***************************
Snr Solutions Analyst, Fitness Member Experience
**************
Monday Friday, 6:30am 3:00pm Pacific Time
Customer Answer
Date: 05/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and they agreed to waive the fee for restarting my membership. I am instructed to call them once I re enroll and they will credit my account that fee to do so. She was apologetic and kind and stated she will talk to the supervisors of each person that I had phone calls with and see where they can improve their customer service so this doesnt happen to others in the future.

Regards,
*******************************
Initial Complaint
Date:05/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called last week, furious about the new policy changes and requested to have my account discontinued. I was not going to use their service any longer. I was then transferred and hung up onto the point where I wasnt able to reach back out during the days hours and then was Fraudulently charged by this company after I explained to them I will not be using their service again after calling and talking to one of the representatives he gave me the runaround and I still feel like theyre not gonna refund me even though I requested not to use them and will not be using them any longer.
Business Response
Date: 05/14/2024
May 14, 2024
Customer: ***********************
RE: ********************** Complaint: 21703519

Dear Resolutions Specialist,
American Specialty Health ******** **** (ASH Fitness) received a concern from the Better Business Bureau (BBB). ***********************, an Active&Fit Direct member has concerns regarding program cancellation.

Upon receipt of the complaint, I contacted ****************** on 5/14/2024 to discuss his concerns and their resolution. Unfortunately, ****************** did not want to discuss them and disconnected the call. In response I sent ****************** an email detailing the resolution.
ASH Fitness considers this matter resolved.
Please feel free to contact me at the number below if there are any further questions or concerns.
Sincerely,

***************************
Senior Solutions Analyst, Fitness Member Experience
American Specialty Health ******** ****
**************
Monday Friday, 9:00am 5:45 pm, **************** Time

Customer Answer
Date: 05/14/2024
******** was nothing but rude. She hung up on me on first and never called back to where I had to call the company back and then received the information about my refund. ******** Only called me back because she saw in the notes that I complained about her personally and then decided to call me for no reason again After the situation was fixed, so this was harassment. she was super unprofessional as a senior head. She shouldnt have the position she should be. I recommend she find better counseling for the position shes in. I found clarity in the situation through another member of the **** To that I say you guys need to do better.
Initial Complaint
Date:05/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I became a member of Active and Fit Direct on January 3, 2024 because of the ability to use multiple gyms under one umbrella. Once I was made aware that this practice was going to end, I called Active and Fit Direct on April 30th and spoke with representative ******* (?). I expressed to her that I wanted to cancel my membership. She informed me that I was good through the Month of May and to call back after May 3rd to cancel my membership. I called today, May 9th, per the representatives instructions to cancel my membership and was told that I could not cancel my membership because my card on file was not up to date. The first representative **** *** was very adamant about only being able to cancel my membership if I updated or confirmed my payment information. This is a deceptive business practice. If I were to update my billing card then it would charge me for the month of June which I do not want. My account was current and paid in full up to the end of May, 2024. I then asked to speak to a supervisor and was transferred to *****. ***** then said that I had to update my billing information as well and that when I signed up the cancellation terms and conditions stated that I had to cancel 30 days prior. I explained to him that when I first called to cancel, the rep told me to call back after May 3. He said there was nothing he was willing or could do. This is unacceptable. He also informed me that if I didn't update my card, my membership would cancel automatically at the end of May which is contradictory to the terms and conditions. I simply want my membership to end at the end of May and for all deceptive and unethical practices to cease and desist on behalf of Active Fit And Direct AKA American Specialty Health.
Business Response
Date: 05/16/2024
May 15, 2024
Customer: *********************
RE: ********************** Complaint: 21692033

Dear Resolutions Specialist,
American Specialty Health ******** **** (ASH Fitness) received a concern from the Better Business Bureau (BBB). *********************, an Active&Fit Direct member has concerns regarding program cancellation.
Upon receipt of the complaint, I contacted ************** on 5/15/2024 to discuss his concerns and their resolution. We thanked ************** for his feedback.
ASH Fitness considers this matter resolved.
Please feel free to contact me at the number below if there are any further questions or concerns.

***************************
Snr Solutions Analyst, Fitness Member Experience
**************
Monday Friday, 6:30am 3:00pm Pacific Time
Customer Answer
Date: 05/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have attached a copy of an invoice that I received from active and fit stating that a balance that was already collected was past due. I was also advised by the Active and Fit representative who called me Ms. * that this was categorized as a "write off". When I expressed my concern to her about the invoice that was already paid for trying to be collected on again as being unethical, she stated that it was not. I also expressed my concerns about the invoice being categorized as a "write off" and not reflecting being paid in full or having a "zero balance". I was not provided with any letters stating that my account was paid in full and no reassurance that it would not be sent to collections. I expressed to her my concerns with not only representatives trying to collect payment on a statement that was already paid for but also now how Active and Fit conducts its business by "writing off" accounts that have been paid in full. I need a letter stating that my account was paid in full and/or free credit monitoring so that I can rest assured that they are not going to send my "write off" account (incorrect information; account was paid in full) to a collection agency. There was no guarantee that this unethical business practice would stop.

Regards,

*********************
Business Response
Date: 05/22/2024
May 21, 2024
Customer: *********************
RE: ********************** Complaint: 21692033

Dear Resolutions Specialist,
American Specialty Health ******** **** (ASH Fitness) received the resolution rejection from *********************,an Active&Fit Direct member.
************** continues to have questions regarding the term write-off used on invoices cancelled by the Active&Fit Direct program due to membership cancellation. We discussed this concern with him on 5/15/24 and we made another attempt to contact him on 5/20/24, with no success. To ensure ************** receives the clarification he is requesting, we provided further information in an email sent on 05/21/2024, also requesting that he contact us if there are additional questions.
ASH Fitness considers this matter resolved.
Please feel free to contact me at the number below if there are any further questions or concerns.

***************************
Snr Solutions Analyst, Fitness Member Experience
**************
Monday Friday, 6:30am 3:00pm Pacific Time
Customer Answer
Date: 05/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Active and Fit continues to ignore the main issues at hand that are their misleading and unethical business practices. After receiving the email response from Ms. *** I found it a bit condescending to try and explain to me that a "write off" is an accounting term. I believe that most people who have had some sort of credit in their life are fully aware what a write off is. While it may be an accounting term, it is being used incorrectly by Active and Fit and is misleading. The biggest concern that still has not been addressed is why Active and Fit is trying to collect or was trying to collect for the month of May 3 to June 3, 2024 when it was already paid for in advance? That is the unethical business practice that has yet to be addressed. Active and Fit continues to ignore their very own invoice and the dates that they state by deflecting to the invoice being a "write off". On top of this now, please take note that in the email response from Ms. *** the membership has been cancelled and will now terminate on May 31st, 2024 when it should be valid to June 3rd, 2024. This company continues to mislead their consumers and participate in unethical business practices with no recourse, acknowledgement, or correction.

Regards,

*********************
Initial Complaint
Date:05/06/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/15/2024 I paid $184.00 to Active&Fit Direct. Said company is supposed to give users the ability to purchase multiple gym memberships through your health insurance at one flat rate of $28 per month per person (in my case my wife and I) enrolled. The rest of the total I was billed ($184.00) is essentially first time fees to gain access to the program. About two weeks after signing up, I received notification that the company would begin charging for each additional gym membership registered on your account and that it was a change in policy at the company. I called and requested a cancellation of my membership and refund as this was not the service I had agreed upon when signing the contract and this whole thing turned into what amounted to a bait and switch whether intentional or not. I was unable to utilize the membership given the short duration between the time I signed up and when they made the policy change (almost immediately). When speaking with the associates they informed me that they could not reimburse me for the membership despite this bait and switch tactic and that they reserved the right to increase prices. Although they may reserve this right, in my particular situation given that I had not even used the product and they nearly immediately changed their policy after receiving my payment this has the appearance of being extremely unethical. I have not gotten any benefit from the services they claim to provide and essentially had money taken from me by way of a false bill of goods. They would not be losing any measurable value by doing the ethical thing and refunding me.
Business Response
Date: 05/10/2024
May 10, 2024
Customer:*****************************
RE: ********************** Complaint: 21675369

Dear Resolutions Specialist,
American Specialty Health ******** **** (ASH Fitness) received a concern from the Better Business Bureau (BBB). *****************************, an Active&Fit Direct member has concerns regarding upcoming program updates.
Upon receipt of the complaint, I contacted ****************** on 5/10/2024 to discuss his concerns and their resolution. ****************** indicated his satisfaction with the outcome.
ASH Fitness considers this matter resolved.
Please feel free to contact me at the number below if there are any further questions or concerns.
Sincerely,

***************************
Senior Solutions Analyst, Fitness Member Experience
American Specialty Health ******** ****
**************
Monday Friday, 9:00am 5:45 pm, **************** Time

Customer Answer
Date: 05/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
*****************************

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American Specialty Health, Inc. is NOT a BBB Accredited Business.