ComplaintsforSeven Corners, Inc.

• Initial Complaint

  09/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In connection to the complaint and dispute with ********, both seven corners and EF have been silent and now seem to be ignoring the claim forms and documents sent. If Seven Corners has the 2022 claim noted as expired how can EF suggest I have it processed now? Is ** is trying to save face on this complaint board. I have asked Seven Corners to process the claim which was filed and fully initiated in 2022 (halted at EF direction). My father had terminal prostate cancer. The sum is over $5000. ** is responsible and lost it so to speak but are they able to have Seven Corners honor a claim now? We have begun contacting agencies for service of process. We would need to sue the school, EF and Seven Corners. We are not healthy. I provided documents. I cannot believe the added time, stress and money we will be forced to endure. Its truly shameful to build business at the expense of people, their lives and their health. If your employee and tour representative enters into an agreement and states that your money will be there, doesnt that employee represent the word of the company?

  

  Business response

  09/12/2024

  Hello,

  Please  see the attached response to this complaint.

  Thank you,

  **** *****

  Customer response

  09/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I do agree that Seven Corners has responded and processed the claim.  We are grateful. The ongoing dispute is the amount that seven corners is issuing. EF advised them incorrectly of cancellation fees.  Seven corners has this withheld them.  Seven corners advised I need to deal with **.  EF tours did not have a policy to deduct an additional $300 when the Costa Rica tour was booked.  I understand Seven corners but please recognize our history with EF and that we cannot depend on them to confirm to seven corners numbers. we are entitled to $300 more each please.

  
  Regards,
  
  J Clisti

  
  

  

  Business response

  09/13/2024

  Hello,

  If Ms. Clisti can provide a more clear copy of the ** invoice, we can review further the payment amount. At this time we have appropriately paid based off the information provided by ** but would be happy to review further. Based upon what is legible on the invoice, there are items that are not claimable such as the insurance premium and monthly payment fee to **. We can provide a further explanation once a better copy of the invoice is received. If a discrepancy still exists at that time, we will reach out to ** again for the information. This can be emailed directly to: ************************************************************************.

  Thank you,

  ****

  Customer response

  09/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  Thank you for your attention.  I have sent over statements and appreciate your quick response to them.  Once we have resolved the ********** claim, we will be cancelling the Japan portion and look forward to working with you directly to make it seamless.  I am happy to close this complaint once the totals for reimbursement have been correctly established (conflict with what ******** provided you). Thank you.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  J Clisti

  
  

  

  Business response

  09/23/2024

  Hello,

  The claim has been processed for payment and we have communicated the breakdown of payment to Ms. ****** today. That amount has been confirmed with ********. At this time, there is no further action for Seven Corners to take on the claim. We have asked Ms. ****** to reach out directly to EF Tours for any questions on the amount paid. 

  We have also already received the claim for the additional trip. this was received on September 2, 2024. This claim is currently under review and if additional information is needed, we will contact Ms. Clisti  directly. 

  Customer response

  09/23/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  

  Thank you Ms. ***** for your time and your professionalism.  Seven Corners is lucky to have you.  I truly appreciate you stepping in and for your help with the claim.  I am confident with you on the Japan claim things will go smoothly.  Thank you.

  
  
  

  Regards,

  J Clisti

• Initial Complaint

  09/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Fraudulent company has not paid valid claim. All required and necessary documents were submitted.

  

  Business response

  09/12/2024

  Hello,

  Please see the attached response to this complaint.

  Thank you, 

  **** *****

• Initial Complaint

  08/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased travel insurance for a trip and was denied reimbursement after appealing. I had a sinus infection during my travel dates and was unable to fly.

  

  Business response

  09/20/2024

  Good day,

  Please see the attached response regarding Complaint ID Number: ********.

  Best regards,

  Seven Corners, Inc.

• Initial Complaint

  07/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My child was scheduled to travel to the ****************** through EF Educational Tours in June of this year. Due to issues with flooding at the ************* (they were to fly from ************ and connect in ***** and then on to ********************), they were not able to reach their destination. Their flight was diverted to ******************** where they sat for over 36 hours. The airline was not able to get them on another flight to ***** nor the ****************** so she and her classmate had to come home. I filed an insurance claim for the cost of the trip because they were unable to travel through no fault of their own. The company only compensated me 1000 dollars out of the 3500 that was owed stating that the only way they would have paid the full benefit is if someone had died or been gravely ill. This is very unfair. I thought the point of travel insurance is to reimburse you if there is an issue and you are unable to travel. There was no way for them to reach their destination. I am a school teacher and this was a hardship for me to pay for this trip and now I am out money that I can never get back.

  

  Business response

  08/07/2024

  Good day,

  Please see the attached response involving file number: 22070151.

  Best regards,

  Seven Corners, Inc.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sustained a very bad fall while on my trip to ****************** to visit my fiancee's family in ******, I purchased seven corners insurance for this trip because I was worried about being hurt and not covered like I was in *******, being from ******* myself, I thought to purchase seven corners but that was a huge mistake. This experience has been nothing short of hellish.I started my claim on 3/31/2024 and it is now 6/24/2024, almost 3 entire months and seven corners keeps beating around the **** making every excuse in the book not to pay me. Every time I call, their phone agents just blow me off and "create a case" then say "someone from our team will get back to you in 3-5 business days" the same corporate garbage every support agent tells you, I've given them everything they've asked for and more, I was taking a hike and I had a pretty bad accident, I hit my abdomen really hard when a rock slipped below my feet and I fell. I called an ambulance and was rushed to the nearest hospital, my partner gave them my seven corners travel insurance card and all was well, or so I thought. Upon being billed for my services I was told by the hospital that I'd need to pay out of pocket and then be reimbursed by seven corners after, no big deal I thought because I had trust. Not anymore. I was treated very nicely and was discharged sooner than I thought by the hospital, I am still in pain but I'm managing, what's making the pain worse is seven corner's customer service, so far they have asked for : A Fraud Statement From me,A Completed form for payment (which they never gave to me, I still need to give them my banking info as what they have on file is invalid),My itemized ambulance bill,A completed subrogation form ******** hospital bill *** a LOT more They assured me I had $60,000 of coverage behind me, but they've completely failed me, I've spent $7998.43 USD out of pocket that they've GUARANTEED ME. They just lie, lie and lie again.

  

  Business response

  06/27/2024

  Hello,

  Please see the attached response to this complaint.

  Thank you,

  *****************

  Customer response

  06/27/2024

  Better Business Bureau:
  
  Can you tell me exactly what's needed and I can do my best to find this out? Like what is a lost passport report? Who can I speak to over the phone about this, I've never been hurt like this before and I've never had to deal with all this confusing paperwork. I'm so stressed out.

  Regards,
  
  ***************************

  
  

  

  Business response

  07/02/2024

  Hello,

  The insured may contact our *************************** for claim assistance. I have places the contact information below: 

  TOLL FREE **************

   WORLDWIDE  **************

  COLLECT **************

  In regards to the request for a lost passport report, this would be any report made at the time the passport was lost or documentation showing the passport was lost when obtaining the new passport.

  Thank you,

  *****************

   

• Initial Complaint

  05/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased travel insurance from Seven Corners, policy # 1TPB23-A05-121034. I broke my leg in ****** Feb.25th. They got me home w/o a problem. The problem is getting reimbursed for my French medical expenses and non refundable hotel reservations. This accident happened on the first day of our trip. My wife filled out the Payment Authorization Form. She marked the box CHECK as the desired the payment type. Unfortunately she also put my checking account number on the Payment Form. The checking account number she listed was INCORRECT. ********************** had Corpay send payments to an incorrect checking account. My bank, ***** Fargo, say no fund were place in my account or in the incorrect account. My bank said if the name on the account does not match the account number NO funds would be transferred. Seven Corners has been contacted about this error and they said the accounting department has requested information about this transfer from Corpay. I have been trying for about 6 weeks to get an answer from Seven Corners as to where these funds are located. There are two tracking number from Corpay so why can't they tell me where the funds are located. The funds are approximately $4000. It seems to me that if Seven Corners contacted Corpay with the tracking numbers the location of the funds would be immediately evident. PLEASE HELP. I am getting nowhere with Seven Corners

  Customer response

  05/31/2024

  Here are the Payment Confirmations (2)  and  the Payment Authorization Form

  

  Business response

  06/06/2024

  Good day,
  
  Please see the attached response involving case number: 21781380.
  
  Regards,
  
  Seven Corners, Inc.
  
  

  Customer response

  06/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

    This complaint, # ********, has NOT been resolved.  Seven Corners Insurance has partially resolved this compainl.  I have received one check for the smaller amount,  $869.15,  of the misdirected funds.  The second amount, $3,861.14, is still lost in cyberspace.  I am told they will not issue me a check until the funds have been recovered and they are unable to give me any reassurance that will I ever see the misdirected funds.

  
  
  Regards,
  
  *****************************

  
  

  Customer response

  07/01/2024

  I have NOT received the funds for the second check.  Seven Corners stated they can not issue a check until they have received funds from Corpay.  The funds would be in the same location as the funds for the first check.  I do not know why they are having such a difficult time locating these funds.  I thought every electronic money transfer is traceable.

  

  Business response

  07/02/2024

  Good day,
  
  Seven Corners is in receipt of the follow-up query involving complaint number: ********. Seven Corners is a claims administrator for the above plan that includes short-term travel insurance benefits underwritten by United ***************************** and we appreciate the opportunity to address ****************** concerns.
  
  Seven Corners has contacted Mr. ****** financial institution: ***** Fargo, regarding Mr. ****** misdirected $3,861.14 payment.  

  **************** stated that they are unable to discuss this concern with Seven Corners because the bank does not have authorization from the account holder.
  
  ***** Fargo requested that ************** (the account holder) contact them via telephone at ************* and refer to the following case number: 06202406244393279.
  
  ***** Fargo is available at the above contact number Monday through Friday from 7:00 a.m. to 3:30 p.m. Central Time. 

  Regards,

  Seven Corners, inc.

   

   

• Initial Complaint

  03/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 3/1/2024 I purchased Seven Corners' Travel Medical Annual ******************** policy commencing on 3/3/2024. The policy requires maintenance of insurance coverage in the ** to remain eligible for coverage. The issue arises when shortly after I singed up I realized I no longer had coverage in the US. As soon as I found out I reached out to Seven Corners to cancel my plan, hoping to get a pro-rated refund of my premium. However, they are refusing to return my premium stating that I had to cancel before I started my trip. I am now in a position where I am paying for a service I am no longer eligible for, which is quite frustrating. I would like for Seven Corners to return a prorated refund as I am being forced to pay for a plan that will not cover me in the event of a medical emergency. Indeed, I have been forced to buy other travel insurance as a result of this, though I remain in the hole the premium that Seven Corners refuses to return.

  

  Business response

  04/02/2024

  Hello,

  Please see the attached response to this complaint. Let me know if you have any additional questions.

  Thank you,

  ************

   

  Customer response

  04/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  This is no longer worth pursuing as you have made it clear you will not refund me, but I want it to make it very clear that I find this practice reprehensible. I have not asked for a full refund and have been transparent throughout this process. Your insistence on keeping my full premium despite this is obscene. I will only have negative things to say about Seven Corners and will certainly never recommend it to any peers.

  
  Regards,
  
  *********************************

  
  

• Initial Complaint

  01/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  March 3, 2023, Purchased the trip insurance.Trip Insurance cost for two at $438.00.Up to $9,000.00 for a cruise and land ****** trip for two.We missed Delta connecting flight DL483 in *********** at 9:55am because of a Delta delay from original airport to connecting flight airport. Original flight DL1485 from *** (******************** International was to leave at 6:00am to *** (***********) Delta flight DL1485 took off at 8:30am because of two delays.We missed Princess ******** cruise ship departure from *********, ****** at 4:30pm June 24, 2023. Arrived in *********, ****** at 8:35pm Saturday June 24, 2023, from MSP flight number DL1535. Nine hours after original arrival time and four hours after our Princess ******** cruise ship departed. We missed two days on the Princess ******** cruise ship and had to pay for two nights in different hotels including meals June 24th and June 25th, 2023. Got on the Princess ******** cruise ship 6:30am Monday June 26, 2023, at first port of call in *********, ******. Seven Corners trip insurance paid $900.00 minus $438.00 insurance fee totaling a net of $462.00. We wanted pay for two hotel receipts for Saturday and Sunday night, two dinner receipts for Saturday and Sunday and two days of cruise ship credit for Saturday and Sunday paid for two ******************************** Policy number 50BRJHT-110287 Plan ID ****** Tracking number ******** Trip interruption 125% of trip cost.All receipts were emailed to Seven Corners to verify all monies spent by customers.

  

  Business response

  02/07/2024

  Good day,

  Please the attached response involving case number: 21221375.

  Best regards,

  Seven Corners, Inc.

  Customer response

  02/08/2024

   

  The company has partially addressed the issue of this dispute. They did send a check for $900.00 minus the $438.00 cost of the insurance nets the amount of $462.00.  As you can see the additional cost, I incurred for 2 days because of the missed connection flight is significantly more than $462.00. They did say in their letter I was reimbursed an additional $400.00 ($200.00 per person) claim # ********.  I did not receive any additional funds from the insurance company or ***** Airlines, so I would need further information concerning that claim as I am not aware of it.  I am not satisfied with the reimbursement received from Seven Corners Insurance. I am only requesting a reasonable amount of and additional $438.00 to net $900.00 from the insurance claim.  Thank you.

  Customer response

  02/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  

  The company has partially addressed the issue of this dispute. They did send a check for $900.00 minus the $438.00 cost of the insurance nets the amount of $462.00.  As you can see the additional cost, I incurred for 2 days because of the missed connection flight is significantly more than $462.00. They did say in their letter I was reimbursed an additional $400.00 ($200.00 per person) claim # ********.  I did not receive any additional funds from the insurance company or ***** Airlines, so I would need further information concerning that claim as I am not aware of it.  I am not satisfied with the reimbursement received from Seven Corners Insurance. I am only requesting a reasonable amount of and additional $438.00 to net $900.00 from the insurance claim.  Thank you.
  

  Regards,
  
  *****************************

  
  

  

  Business response

  02/08/2024

  Good day,
  
  As noted in our prior response, the travel claim does not qualify for Trip Interruption coverage benefits. While weather may have delayed the insured party's arrival to his destination, the Common Carrier/airline did not have a complete cessation of travel services at the point of departure or destination for at least 48 consecutive hours. For this reason, Trip Interruption coverage benefits did not apply for the claim. 
  
  Please be aware that the premium cost ($438.00) paid for the travel protection plan is not refundable beyond the policy's 14-day free look period.
  
  The claim did qualify for coverage benefits under the Trip Delay and the Missed Connection coverage(s). Each coverage benefit has daily and maximum limits. Therefore, reimbursement was issued per the terms and conditions of each coverage benefit. 
  
  The Trip Delay benefit has a $150.00 per day limit. The delay was calculated at 3-days for each person or $450.00. 
  Trip Delay Claim Number: ******** Amount Reimbursed on 8/3/2023: $900.00 (For Two People). Check number **** was cashed on 8/11/2023. 
  
  The Missed Connection benefit has a $200.00 maximum value per person. Therefore, the maximum benefit for two passengers is $400.00. 
  Missed Connection Claim Number: ******** Amount Reimbursed on 2/7/2024: $400.00 ($200.00 Per Person). Please allow up to 7 business days for receipt of the payment.
  
  We hope this clarifies the matter for the consumer, should there be further concerns involving the trip protection product, please refer to the plan documents that were sent at the time of purchase.
  
  Regards,
  
  Seven Corners, Inc.

  Customer response

  02/09/2024

  The Missed Connection benefit has a $200.00 maximum value per person. Therefore, the maximum benefit for two passengers is $400.00. 
  Missed Connection Claim Number: ******** Amount Reimbursed on 2/7/2024: $400.00 ($200.00 Per Person). Please allow up to 7 business days for receipt of the payment.

  I did not receive this benefit of $200.00 per person totaling $400.00.  Missed connection claim number ******** was not received by ************************  Please verify this was sent to me and if not please send and I will close this claim. 

  ***********************

  ************

  Customer response

  02/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I did not received the $200.00 per person missed connection flight reimbursement totaling $400.00.  Please check your records to verify this was sent to me.  Please sent the $400.00 and I will consider this claim closed.
  Regards,
  
  *****************************

  ************

  *************************

  
  

  Customer response

  02/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  The Missed Connection benefit has a $200.00 maximum value per person. Therefore, the maximum benefit for two passengers is $400.00. 
  Missed Connection Claim Number: ******** Amount Reimbursed on 2/7/2024: $400.00 ($200.00 Per Person). Please allow up to 7 business days for receipt of the payment.

  I did not receive this benefit of $200.00 per person totaling $400.00.  Missed connection claim number ******** was not received by ************************  Please verify this was sent to me and if not please send and I will close this claim. 

  ***********************

  ************

  
  
  

  
  

  

  Business response

  02/09/2024

  Good day,

  As noted in our prior response, the Missed Connection benefit payment in the amount of $400.00 ($200.00 Per Person) was issued on February 7, 2024.

  The payment should be received by the payee within 7 business days from the date of issuance.

  Seven Corners, Inc.

  Customer response

  02/20/2024

  I did receive a check from Seven Corners for an additional $400.00. I consider this complaint closed with Seven Corners. Thank you for your help concerning this issue. 
  ***********************

   

  Customer response

  02/20/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

  I did receive a check from Seven Corners for an additional $400.00. I consider this complaint closed with Seven Corners. Thank you for your help concerning this issue. 
  
  
  

  Regards,

  *****************************

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased Seven Corners (1TPB23-AOS-111402) on 9/15/2023 for my flight to ******* on 10/8/2023. However, the trip ended up being canceled due to work reasons. I submit a claim and called Seven Corners to make sure that I was doing everything right. ******* that answered the phone told me all I had to do was not show up at the airport. I did not have to cancel my ticket or anything. I did as I was told and my claim got denied because I didn't cancel my ticket. I even provided proof from the airline that I was not on the flight. I ended up filing an appeal with got denied as well because I did not cancel my flight. This does not make sense to me because I did what ******* told me on the phone and I even double confirmed with *******. All ******* said was that I didn't need to show up to the airport. Not once did she mentioned that I need to cancel the ticket. I even asked her about it.

  

  Business response

  01/24/2024

  Good day,

  Please see the attached response for your records.

  Best,

  Seven Corners, Inc.

  Customer response

  01/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I distinctly remember the agent mentioning that I do not have to cancel the plane ticket. I would like to listen to the recording.
  
  Regards,
  
  ***************
  

  

  Business response

  01/29/2024

  As noted previously, our file records reflect that on October 6, 2023, *************** contacted Seven Corners regarding claim processing procedures and how long it would take to review/process a travel claim. 
  
  All Trip Cancellation claims require that the insured party cancel their associated travel arrangements. When reporting a claim, consumers are advised of documentation which may be needed to evaluate a reported claim. A cancellation notice from the travel supplier/common carrier is a required document to assess a Trip Cancellation claim.   
  
  There is no record that *************** was advised that they did not have to cancel their scheduled flight/plane ticket. 
  
  *************** is advised to review the terms and conditions of the purchased travel plan for further clarification regarding this matter.

  Regards,

  Seven Corners, Inc.

  Customer response

  02/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I just want to listen to a copy of the recording. Additionally, I did provide a copy of proof from the airline that I was not on the plane for that flight. Your agent told me that was ok and can be used a substitute for not canceling the flight. 
  
  Regards,
  
  ***************
  

  

  Business response

  02/02/2024

  Good day,

  As noted previously, our records do not support the consumer's recollection and our evaluation determined the claim is ineligible.

  If the consumer has information that has not been submitted for claim review, please provide the documentation for evaluation.

  The documentation can be forwarded via the BBB or via email: **********************************

  Regards,

  Seven Corners, Inc.
  

  Customer response

  02/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I don't understand why I can't listen to the recording. Additionally, when I submitted my documents a second time, I attached the following email from the airline which showed that I was absent from the flight. One of the agents told me that would be sufficient substitute document for the lack of cancellation. 
  
  Regards,
  
  ***************
  

• Initial Complaint

  01/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 10th, 2023 I booked a trip through ***************** who uses Seven Corners as a third party trip insurance company. I selected trip coverage for this trip at that time and paid my deposit. Shortly after in June 2023 I lost my job and was no longer able to make payments to cover the expenses of my trip, so I canceled it. I followed the link on ****************** website to a form where I filled in my name, email address, phone number, and reason for contact. I never received a follow up email for the claim contact, or even a copy of the the claim contact. Today January 2023 I filled in the claim contact again so I could search through my email for a previous email that I may have missed, and again did not receive a follow up or copy of my contact form filed. I tried by calling the number listed on the contact page and was met by an automated operated that stated all operators are busy and to call back at another time. Lastly I submitted an email to the email provided on the contact page and again received no response. I spent at least $550 of payments on this trip and am ver disappointed that the coverage and customer service is so poor. I would not recommend anyone use them in the future due to this.

  

  Business response

  01/11/2024

   

  Good day,

  Please see the attached response regarding case number: 21116481.

  Best,

  Seven Corners, Inc.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩