Business ProfileforHeartland Recreational Vehicles, LLC

Purchased a 2020 Heartland Mallard. In July of 2023 I noticed a small bubbling area on the trailer while camping. This trailer does not sit in the sun when stored. I took it to Camperworld right away. Left it at *********** for a year to work with Heartland to have this fixed. They did not submit any claims until May 2024. That is a whole other story. I went to pick up the ** in June 2024. The WHOLE trailer has severe delamination see picutres. Camperworld performed a water test. The test shows that there is only one roof leak on the front passenger side of the trailer. The water test shows window leaks on the window seals and the windows were not sealed. CW told me this is not something that owners need to maintain this is something that should have been done during the build. CW will cover the cost of the front passenger side delaminating because it sat for a year while they dropped the ball. The other areas of delamination is all over the trailer which is not caused by water damage according to the tests ran by CW.. It is bad glue that was used on my trailer during the build. This is a known issue with this model. My trailer is only 4 years old and I have several several people tell me that is not normal to have that much severe delamination especially all over the trailer. Bad glue is not my fault but the fault of the manufacture. You pay thousands of dollars to have this happen. That is not ok. Build a better trailer. If this is a problem the warranty needs to extend further than 3 years. Horrible product.