Home Builders
Authentic Homes, Inc.This business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
11/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Upon our initial agreement, there was a commitment to provide a one-year warranty and inspection to address any issues that might arise post-purchase. Unfortunately, I have encountered a significant problem with the flooring, which appears to be a result of poor quality materials and craftsmanship during the construction process.Despite our agreement and the warranty promise, the floor has sustained damage, and attempts to rectify the issue have been unsuccessful. I believe that this situation is a clear violation of the terms we established, and it is affecting my overall satisfaction with the home.I kindly request that you fulfill your commitment to address and rectify the flooring issue promptly. It is crucial for the integrity and value of the property, and it aligns with the assurances made during the purchase process.I am open to scheduling a meeting or inspection to further discuss the matter and explore potential solutions. Your prompt attention to this issue is greatly appreciated, and I trust we can find an amicable resolution.Business response
01/12/2024
Please see attached.Customer response
01/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.