Business ProfileforBest Home Furnishings

This company does not stand by their products enough to even honor their own warranty. I purchased a Bilana chair (made by Best Home Furnishings) in March 14, 2023 from *** *** ****, before it was public information that *** *** **** would be going out of business. I received the chair from *** *** **** on April 10, 2023. The chair is supposed to have a 1 year warranty. Less than a year later, in March of 2024, I reached out to Best Home Furnishings directly because the base of the chair had broken and *** *** **** is now out of business. I provided the Product ID number and photos they requested, and I got a response saying that the Product ID indicated a manufacture date of May 2022, which put the item out of warranty. I stated that I had only received the chair in April of 2023, and it was not my fault that I had received a chair that had been manufactured almost a year prior, and I could not have possibly known that the chair would only have a one-month warranty under that logic. The representative responded that they have no control over how the retailers they work with treat the product in their warehouses and something could have happened to it while it was at the warehouse. This chair is still less than 2 years old and has been broken for a while now. One representative I spoke with did tell me she would try to get approval for a new base to be shipped to me under the circumstances, but then when I didn't hear back for 2 weeks, I followed up and she told me she couldn't get approval because it was out of warranty, and suggested trying to buy a new base from a dealer. I am very disappointed with this outcome. This was the second Bilana/BHF chair I had purchased (meaning I have spent over $1000 on their products), but apparently that means nothing to this company. I will not purchase anything from this company in the future.