63 Customer Reviews
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Review from John L
1 star03/31/2024
We purchased two pieces of furniture from BHF that we received in Feb 2024 - both have significant defects: 1. The glider chair we purchased was delivered with its base assembled backwards! It was pretty obvious just looking at it - it was tilted funny and could hardly sit in it. I figured out how to take the base off myself and reinstall correctly. When I contacted BHF, they said it wasn't their fault; must have been the delivery folks (really?). No apology. 2. The reclining loveseat has uneven cushioning material in one of the two seats. It is bad enough so that the problem can be seen visually, and sitting on it is quite uncomfortable. I tried to fix it myself using the cushion zipper access, but the zipper just jams. I had sent BHF notice about this several weeks ago - no response. Also, one of the recliner control switches is intermittent; sometimes need to bang on it to make it work. We will never buy from this company again. Poor products, and even worse customer support.
Best Home Furnishings Response
04/05/2024
Hi John,
We regret that you were not 100% satisfied with your loveseat and chair. We are committed to meeting our customer requirements and striving to continually improve the products and services we provide. We have reached out to the dealer from which you purchased your loveseat and chair. They have agreed to come do an inspection on the pieces. Please let us know if you have any questions and thank you for choosing Best Home Furnshings.Review from Brian Z
1 star03/26/2024
We bought a five piece sectional had nothing but problems with in three months the seams came apart had to be fixed now twelve months later we noticed that the recliner was leaning when I took the back off I saw they cross threaded the screw it was not in all the way so that would not let the back go all the way down will never buy another piece of junk from them again far from Best furniture I didn’t want to give them one starBest Home Furnishings Response
04/04/2024
We regret that you were not 100% satisfied with your sectional. We are committed to meeting our customer requirements and striving to continually improve the products and services we provide. Can you please email *******@besthf.com with the ID number and pictures of the pieces you are having issues with so we can look into this issue further for you?Review from Harry K.
1 star03/08/2024
We bought two recliners through a dealer in Pennsylvania. One of chairs had the recliner motor quite the second time I used it and had to have the chair replaced. The second recliner had a definite tilt to the left. It was returned to the dealer 6 weeks later for repairs. The dealer made it seem as though this was a great imposition on him. He supposedly had the chair repaired but there was no noticeable change when it was returned. We reported it to the dealer again which resulted in him telling us to never call or come into his store again. I made several contacts with the manufacturer, who said I had to work it out with the dealer. How was I to do that when he forbids me from contacting him again? The manufacturer then spoke to an area representative which resulted in a suggestion that I contact another dealership to have them resolve the issue. How can I expect another dealer I have never dealt with to resolve this issue for me. Looks like I just wasted over $1000 on a very poor-quality piece of furniture. I thought I would be wise to buy American made. Maybe not. H KingReview from Jon A
1 star02/24/2024
Their big man chairs are really poor quality. I paid 1264.00 for a chair and haven't. Since like July or August of last year and the seat of the chair sits lopsided and had replaced the seat already once I barely sit in it maybe an hr of the day and already having issues. Don't buy from this companyReview from Jennie M
5 stars02/11/2024
I recently bought a table and 6 chairs that I am very pleased with. Tammy was my sales associate and was very knowledgeable about the furniture. I have had a lot of compliments about how good it looks in my kitchen. The delivery team was top notch. I am very pleased with the overall processBest Home Furnishings Response
02/13/2024
Thank you for your review. We are glad to hear that you had a great experience with Tammy. We are very happy that you are pleased with the overall process, and that you are getting compliments on your new dining room table and Best Home Furnishings dining room chairs.Review from Cheryl M
1 star02/10/2024
We bought a Best Home Furnishing leather recliner through ******** Furniture. The recliner mechanism is apparently made very cheaply. The chair moves and rocks while in a reclining position, if I move it starts to rock and if I lean forward the foot rest sinks down. ******** Furniture ordered a replacement mechanism but it was exactly the same. ******** Furniture refuses to stand behind their sale and Best Home Furnishing refused to help saying it was dependent on ******** Furniture to honor a warranty. So we are stuck with a $1000 chair that is very poorly made.Best Home Furnishings Response
02/13/2024
Hi Cheryl,
Thank you for contacting Best Home Furnishings and providing feedback as it helps us with our continuous improvement efforts. We are sorry to hear you are having issues with the mechanism on your recliner. The footrest tension can be adjusted by moving the spring to a different hole location on the mechanism. To increase tension, move the spring back a hole. Here is a link to help show you how to do so. https://youtu.be/S4uiEM_D5gk
We can also send you a spring puller as a courtesy to help with this process. Please let us know if you have any questions and thanks again for choosing Best Home Furnishings.Review from Chad Z
1 star01/09/2024
Very expensive furniture that doesn't hold up. Reclining couches have been repaired twice in 2 years and the mechanisms are bad again, they don't even last 1 year!Best Home Furnishings Response
01/11/2024
Thanks for contacting Best Home Furnishings and providing feedback as it helps us with our continuous improvement efforts. We are sorry to hear the customer is having an issue with the mechanisms on their motion product. Please have the customer provide the 13- digit ID number which is on white card stock a little larger than a dollar bill and attached to the underside of the base frame. Please let us know if there are any questions and thanks again for contacting Best Home Furnishings. Regards, Customer Service Best Home FurnishingsReview from Kerry W
2 stars12/18/2023
paid over 1000. dollars for a sofa they called leather. the sofa leather pealed like a banana. had a warranty threw the seller. the seller went out of business immediately after purchase. we had nowhere to turn for help. assumed we were burnt. buy at your own risk leather might peel after purchase as ours did. ?? recommend only buying ***** ******** high quality.Best Home Furnishings Response
12/21/2023
Thanks for contacting Best Home Furnishings and providing feedback as it helps us with our continuous improvement efforts.
We are sorry to hear the customer is having an issue with the cover material on their sofa.
Please have the customer provide the 13- digit ID number which is on white card stock a little larger than a dollar bill and attached to the underside of the base frame.
Please let us know if there are any questions and thanks again for contacting Best Home Furnishings.
Regards,
Customer Service
Best Home FurnishingsReview from Theresa J
1 star12/13/2023
I paid almost 7 grand for a sectional & it is junk!! The material is absolutely awful!!! I can cut balls of thread off daily!Best Home Furnishings Response
12/14/2023
Thanks for contacting Best Home Furnishings and providing feedback as it helps us with our continuous improvement efforts.
We are sorry to hear the customer is having an issue with the cover material on their sectional.
All warranty and non-warranty parts and repairs are handled by the dealer where the product was purchased. They will need the 13- digit ID number which is on white card stock a little larger than a dollar bill and attached to the underside of the base frame.
Please let us know if there are any questions and thanks again for contacting Best Home Furnishings.
Regards,
Customer Service
Best Home FurnishingsReview from Will P
1 star12/04/2023
I spent $1200 on a leather sofa 15 months ago, the finish has completely deteriorated, they said it was from a cleaning agent I used… I’ve never used anything on it. Cheap crap, get something elseBest Home Furnishings Response
12/07/2023
Thanks for contacting Best Home Furnishings and providing feedback as it helps us with our continuous improvement efforts. We are sorry to hear the customer is having an issue with the cover material on their sofa. All warranty and non-warranty parts and repairs are handled by the dealer where the product was purchased. They will need the 13- digit ID number which is on white card stock a little larger than a dollar bill and attached to the underside of the base frame. Please let us know if there are any questions and thanks again for contacting Best Home Furnishings. Regards, Customer Service Best Home Furnishings
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