Reviews
This profile includes reviews for Best Home Furnishings's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 47 Customer Reviews
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Review fromKenneth C
Date: 04/05/2025
1 starWe purchased two best brand recliner rockers for our grandson, the frames kept breaking ,2 times and they warranted the parts, we purchased them from ******* and they went out of business, I did the changing because ******* was no more . this furniture is garbage. We purchased ******* and it is holding up fine so far.Review fromLinda L
Date: 04/02/2025
1 starI purchased a sectional and have had issues with the wedge section material from the beginning. The fabric looks loose, you can see my butt print still there 12 hours after I got up. I am not a big person, either. I sent pictures to them and they say this is the way it is suppose to look, that it's the fabric choice and there is nothing they can do about it. They sent me a new piece of fabric covering after the first 2 weeks but that was not the issue. Very disappointed in my purchase. I would not recommend this company. Spend your money where you will get a quality product. Wish I could attach a photo so you could see what I am talking about.Review fromAnita D
Date: 02/25/2025
1 starAnita D
Date: 02/25/2025
My husband and shopped at ******** furniture store for new great room furniture. We chose a couch, loveseat and two recliners. It is by far, the worse choice of furniture that we have ever made. We have had the furniture for two months. The recliner chair cushions are all already bunched up and extremely uncomfortable. The one recliner chair has to be serviced, because the automatic footrest will no longer go down automatically. That is absolutely ridiculous. I can’t tell you how disappointed I am, and even more disappointed in ******** that they would sell furniture of such poor quality.
Best Home Furnishings
Date: 02/28/2025
Hi Anita,
I am so sorry to hear that you are experiencing issues with your two recliners. I have reached out to ******** about your complaint, and they have a service call set up with you on March 7th. Please let me know if you have any other questions or concerns at support*********** and thank you for choosing Best Home Furnishings.
Review fromRobert B
Date: 07/19/2024
2 starsRobert B
Date: 07/19/2024
We purchased 4 pieces from Best Home Furnishings and I'm surprised by the poor quality and attention to detail. The velvet chair and ottoman creak terribly and you can feel where the staples are under the fabric. This was so bad on the chair arm that we exchanged it for another because after a week the fabric was wearing thin. The couch and ottoman also creak terribly anytime you move or sit down. It could be the frame or it could be the springs, either way it's loud and annoying and just reinforces a lack of quality and attention to detail. The fabric on the couch and ottoman also started pilling within the first month of owning it. The foam on the seat cushions compressed and deformed quickly as well. We ended up ordering new foam from another company with a higher density. We're 2 adults in the house with no kids. The furniture gets used lightly as it's in areas that we don't sit in for the majority of the day (i.e. not a tv or lounging area). I'm the largest person in the house and only 5'11" and 200lbs. We really liked the pieces in the showroom but I'm disappointed that after approximately 1 year of ownership I already have to consider replacement or reupholstery. It presents well in the showroom but just doesn't hold up to regular use.Best Home Furnishings
Date: 07/23/2024
Hi Robert,
Thank you for contacting Best Home Furnishings. We are sorry to hear that you have been having issues with your couch, two chairs and ottoman. Can you please reach out to us via email at *******@besthf.com with more information regarding your the issues you are having with the furniture? Can you please provide the ID number for each piece along with any videos and/or pictures showing the issues you are having? The ID number is under the chair, but not on the foot rest. It is stapled to the wooden frame. You will have to flip the chair over. The ID number is located on a piece of cardstock paper the same shape as a dollar bill, but a little bit bigger. Do not remove the whole tag. There is a perforated portion on the right side which can be removed. This will have the ID number located on it. The ID number is 13 digits long and should look something like this 1234567-123.123.
Review fromJohn L
Date: 03/31/2024
1 starJohn L
Date: 03/31/2024
We purchased two pieces of furniture from BHF that we received in Feb 2024 - both have significant defects: 1. The glider chair we purchased was delivered with its base assembled backwards! It was pretty obvious just looking at it - it was tilted funny and could hardly sit in it. I figured out how to take the base off myself and reinstall correctly. When I contacted BHF, they said it wasn't their fault; must have been the delivery folks (really?). No apology. 2. The reclining loveseat has uneven cushioning material in one of the two seats. It is bad enough so that the problem can be seen visually, and sitting on it is quite uncomfortable. I tried to fix it myself using the cushion zipper access, but the zipper just jams. I had sent BHF notice about this several weeks ago - no response. Also, one of the recliner control switches is intermittent; sometimes need to bang on it to make it work. We will never buy from this company again. Poor products, and even worse customer support.Best Home Furnishings
Date: 04/05/2024
Hi John,
We regret that you were not 100% satisfied with your loveseat and chair. We are committed to meeting our customer requirements and striving to continually improve the products and services we provide. We have reached out to the dealer from which you purchased your loveseat and chair. They have agreed to come do an inspection on the pieces. Please let us know if you have any questions and thank you for choosing Best Home Furnshings.Review fromBrian Z
Date: 03/26/2024
1 starBrian Z
Date: 03/26/2024
We bought a five piece sectional had nothing but problems with in three months the seams came apart had to be fixed now twelve months later we noticed that the recliner was leaning when I took the back off I saw they cross threaded the screw it was not in all the way so that would not let the back go all the way down will never buy another piece of junk from them again far from Best furniture I didn’t want to give them one starBest Home Furnishings
Date: 04/04/2024
We regret that you were not 100% satisfied with your sectional. We are committed to meeting our customer requirements and striving to continually improve the products and services we provide. Can you please email *******@besthf.com with the ID number and pictures of the pieces you are having issues with so we can look into this issue further for you?Review fromHarry K
Date: 03/08/2024
1 starWe bought two recliners through a dealer in Pennsylvania. One of chairs had the recliner motor quite the second time I used it and had to have the chair replaced. The second recliner had a definite tilt to the left. It was returned to the dealer 6 weeks later for repairs. The dealer made it seem as though this was a great imposition on him. He supposedly had the chair repaired but there was no noticeable change when it was returned. We reported it to the dealer again which resulted in him telling us to never call or come into his store again. I made several contacts with the manufacturer, who said I had to work it out with the dealer. How was I to do that when he forbids me from contacting him again? The manufacturer then spoke to an area representative which resulted in a suggestion that I contact another dealership to have them resolve the issue. How can I expect another dealer I have never dealt with to resolve this issue for me. Looks like I just wasted over $1000 on a very poor-quality piece of furniture. I thought I would be wise to buy American made. Maybe not. H KingReview fromJon A
Date: 02/24/2024
1 starTheir big man chairs are really poor quality. I paid 1264.00 for a chair and haven't. Since like July or August of last year and the seat of the chair sits lopsided and had replaced the seat already once I barely sit in it maybe an hr of the day and already having issues. Don't buy from this companyReview fromJennie M
Date: 02/11/2024
5 starsJennie M
Date: 02/11/2024
I recently bought a table and 6 chairs that I am very pleased with. Tammy was my sales associate and was very knowledgeable about the furniture. I have had a lot of compliments about how good it looks in my kitchen. The delivery team was top notch. I am very pleased with the overall processBest Home Furnishings
Date: 02/13/2024
Thank you for your review. We are glad to hear that you had a great experience with Tammy. We are very happy that you are pleased with the overall process, and that you are getting compliments on your new dining room table and Best Home Furnishings dining room chairs.Review fromCheryl M
Date: 02/10/2024
1 starCheryl M
Date: 02/10/2024
We bought a Best Home Furnishing leather recliner through ******** Furniture. The recliner mechanism is apparently made very cheaply. The chair moves and rocks while in a reclining position, if I move it starts to rock and if I lean forward the foot rest sinks down. ******** Furniture ordered a replacement mechanism but it was exactly the same. ******** Furniture refuses to stand behind their sale and Best Home Furnishing refused to help saying it was dependent on ******** Furniture to honor a warranty. So we are stuck with a $1000 chair that is very poorly made.Best Home Furnishings
Date: 02/13/2024
Hi Cheryl,
Thank you for contacting Best Home Furnishings and providing feedback as it helps us with our continuous improvement efforts. We are sorry to hear you are having issues with the mechanism on your recliner. The footrest tension can be adjusted by moving the spring to a different hole location on the mechanism. To increase tension, move the spring back a hole. Here is a link to help show you how to do so. https://youtu.be/S4uiEM_D5gk
We can also send you a spring puller as a courtesy to help with this process. Please let us know if you have any questions and thanks again for choosing Best Home Furnishings.
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