Complaints

This profile includes complaints for Alacrity Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Alacrity Solutions

  9725 Windermere Blvd Fishers, IN 46037-9015

• 

  Alacrity Solutions Group, LLC

  1200 Derek St Hammond, LA 70403

• 

  Alacrity Solutions Group, LLC

  3670 Maguire Blvd STE 300 Orlando, FL 32803-3012

• 

  Alacrity Solutions Group, LLC

  2123 Eastview Pkwy Conyers, GA 30013

• 

  Alacrity Solutions

  7406 Fullerton St Bldg 2 Jacksonville, FL 32256

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 11th 2025 I had a pipe break. This was reported to my home insurance American modern. Since January I still have a hole in my wall and an inoperable 1/2 bath. Alacrity keeps canceling my estimate and causing delays in my repair work and each week goes by without having my home repaired. See all attached. Today I was informed Id need to find a new contractor after two months because of the negligence on alacritys part. I want my home repaired and the work completed. I have already waited 2 months and my work is still not completed.

  

  Business Response

  Date: 03/20/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ******** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** provides services to insurance companies in connection with losses suffered by their policyholders. Our main service is to provide a network of independent,credentialed contractors that are available to provide restoration, mitigation,or other services to homeowners. The services provided by the contractor are in accordance with a scope of work and estimate approved by the insurance carrier.
  
  Ms. ******* contracted with BoyerPentek, one of the independent contractors on Alacritys network, to make repairs to her home following her claim. BoyerPentek has now completed the repairs, and Ms. ******* has signed a certificate confirming she is satisfied with the work.
  
  We appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to the homeowner's insurance through *** who apparently uses Alacrity Solutions to handle their claims. Alacrity has refused to finish my claim in which I should be getting my carpet replaced in my house among other things. They spent months not doing anything. then when I contacted them to ask what was going on they reassigned my case to a woman named *******. ******* has yet to contact me in the weeks that she has been assigned to my case. Every single time I call to get this dealt with I am told that there is not supervisor to talk to and ******* has a broken phone and will call back in ***** hours.... then she never calls back. I want my house fixed under the homeowner's insurance that I have been paying for almost six years without a single prior claim.... this is getting ridiculous.

  

  Business Response

  Date: 02/13/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ****** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  We apologize to Ms. ***** for the frustration she experienced with her claim. The estimate for repairs, written by the field adjuster, was received on February 6. Payment for Ms. ****** claim was then processed for mailing to her.
  
  On February 7, an Alacrity claims supervisor called and spoke with Ms. ****** confirming that her claim had been completed and payment processed.
  
  Again, thank you for the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  ******************************
  **************************************************************

• Initial Complaint

  Date:01/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My signature was forged on the completion forms. They never finished the work and they need to correct this. I did not sign the form but someone signed it. It is not my signature. I think this is against the law.

  

  Business Response

  Date: 02/03/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Mr. ********** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** takes Mr. ********** complaint very seriously and is investigation his allegations. Alacrity has emailed Mr. ********* requesting clarification on his complaint and requested a list of the repairs that have not been completed.
  
  As we continue to investigate Mr. ********** concerns, Alacrity considers this matter pending and will provide an update to your office on or before February 17, 2025.
  
  We appreciate the opportunity to respond to the Better Business Bureau, and Alacrity looks forward to bringing this matter to resolution. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  ******************************
  **************************************************************

  

  Business Response

  Date: 02/17/2025

  Greetings, 
  
  Alacrity has investigated Mr. ********** complaint that his signature was forged on the completion form and that the covered insurance repairs to his home were not completed. Unfortunately,Mr. ********* did not respond to Alacritys requests for additional information.
  
  While Alacrity has not been able to substantiate Mr. ********** concerns, I am available to assist him. He may reach out to me directly with any additional information or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of *****************
  ******************************
  **************************************************************

• Initial Complaint

  Date:01/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received communication 10/10/2024 from Alacrity Solutions - ****** ***** Claims Examiner (FL License #******** with regards to a settlement offer on a damage claim (claim number TIC-*******) which was responded to with agreement and signed/notarized waiver and release. Following the execution of the waiver and release no payment has been made from Alacrity Solutions despite the settlement of $1210 due for damages incurred and admitted to by the Insured.I have left several messages for ****** *****, Claims Examiner: 11.11.24 - followed up as no payment has been received; 12.30.24- followed up again as no payment received and 1.20.25 again as still no payment received on this verified claim.

  

  Business Response

  Date: 01/29/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ***** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  We apologize to Ms. **** for the frustration she experienced with her claim. Following her complaint, an Alacrity supervisor called and spoke with her to confirm the correct mailing address. A Stop Payment was processed for the original check and a new check was written and sent to Ms. **** via expedited mailing.
  
  Again, thank you for the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2024 fire in apartment unit. Was displaced for two weeks for repairs. Expenses occurred No receipts.

  

  Business Response

  Date: 01/15/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ******* concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** performs independent insurance adjusting services on behalf of various insurance carriers. A part of the claim and adjusting process is to request from the claimant information and documentation to support the claim as required by the insurance policy.
  
  Alacrity notified Ms. ****** that receipts or invoices for costs incurred during the time her dwelling was uninhabitable would be needed for reimbursement consideration. The adjuster and a supervisor notified Ms. ****** that the policys Duties After Loss states that receipts are required for reimbursement to be considered.
  
  Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are denying a claim on my vehicle that they failed to correctly inspect and are refusing to pay out enough to cover the repairs due to being by the book. The mechanic/body shop that is making the repairs needs to do an alignment and replace struts and bearings all the way around but it is refusing to pay the full amount in labor or for parts on it and refuses to pay the full 200 bucks that it costs to do an alignment. They also are refusing to respond in a timely manner. 3 and a half weeks for a response is not acceptable.

  

  Business Response

  Date: 01/03/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to ************ concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  For Mr. ******** claim, Alacrity provided appraisal services for Mr. ******** damaged vehicle. Mr. ******** claim was not denied. Alacritys appraiser performed a physical inspection of the vehicle on October 16 with Mr. ******* present. In mid-December, the appraiser was notified that a supplement was needed. The appraiser spoke with the mechanic,confirmed the information, and wrote a supplement. The appraisers supplement did include the needed suspension work and parts as well as the cost to perform a 4-wheel alignment.
  
  Again, we appreciate the opportunity to respond to Mr. ******** concerns. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Quality Assurance Manager
  ******************************
  **************************************************************

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I'm not accepting the response due to them disregarding the full supplemental claim. Which yes included a control arm for the vehicle but on what was sent to the shop did not include it and did not cover the amounts for the parts. It was 1900 dollars short. That was parts and labor due to it is ********* so you do have to include time for disassembly which was not factored in. If this was your vehicle would you drive it half repaired with unstable suspension and parts that are broken?
  
  Regards,
  
  ********* *******
  

  

  Business Response

  Date: 01/23/2025

  Greetings, 
  
  The Alacrity appraiser spoke with Mr. ******** mechanic. They discussed the control arm. One was included in the appraisers estimate, and one was not. The appraiser advised the mechanic that he would need to send proof of the need to replace the second control arm or an invoice as there was no support for the second control arm at the time of the inspection.
  
  The appraiser also spoke with the mechanic about the overlap of labor hours and what is allowed for in the estimate. And finally, the appraiser allowed for original equipment manufacturer (OEM) parts, while the mechanic charged for after-market parts with a markup, which cost more than OEM parts. The adjuster estimated properly for the parts.
  
  We appreciate the opportunity to respond to the Better Business Bureau.Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of *****************
  *****************************
  **************************************************************

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding the handling of my HOI claim by MSIMGA/Alacrity; specifically the actions and conduct of agent ***** ********. With profound distress, I report being accused by my agent of wanting double payments for damages covered by my builder a baseless and offensive accusation that not only misrepresents my character and assumes that I wish to commit insurance fraud. Her disregard for my concerns and desire to counter my experiences with her personal anecdotes have been dismissive and unprofessional. The health implications of mold exposure have been serious for my family, including my son who required surgery, yet these concerns were met with trivializing comparisons to her own family experiences. The investigator's ack of my damages has been blatantly contradicted by ********** claim of an absence of reported , leaving me with ruined possessions and no recourse. She solicited statements from my builder regarding the habitability of my home during damage mitigationwithout the builder having personally assessed the situationis another point of contention. Plus, the apparent oversight of over 134 submitted attachments to my claim file and lack of follow-up from a supervisor after a requested escalation only add to the frustration and sense of injustice I am experiencing. She said she can not share her supervisor name/contact as business protocol when I asked for an escalation. This turned out to be another lie as I just found the supervisor contact being referenced in her initial email. I been treated with suspicion and disdain, and the response from them has only been adversarial and obstructive. I expect an exec-level leader from MSIMGA/Alacrity to contact me to rectify these issues. The lack of ethical treatment and professionalism warrants a thorough review and appropriate action. This can be confirmed in the recorded calls between ******** and I. This matter has been escalated to the ******************************* of *******, the BBB, and my legal team.

  

  Business Response

  Date: 12/23/2024

  Greetings, 
  
  Thank you for providing Alacrity Solutions the opportunity to respond to Mr. ******* concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** management was notified of Mr. ******* concerns and has spoken with him. We apologize to Mr. ****** that he had a negative experience with Alacrity and its adjuster. His claim has been reassigned to another adjuster who has reached out to him by phone to continue the claim process.
  
  We appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  ******************************
  ******************************************************************************

  Customer Answer

  Date: 01/02/2025

  Issue ongoing 

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insurance adjusters came out and were rude and disrespectful. The adjuster ***** ****** talked down to me and refused to preform the adjustment properly. She claimed that she will not lift the tarp on the roof to view the damage. She falsely filling documents and preformed the estimate knowing that she didn't complete it properly.

  

  Business Response

  Date: 12/21/2024

  Greetings, 
  
  Thank you for providing Alacrity Solutions the opportunity to respond to *** ***** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ********************** performs independent insurance adjusting services on behalf of various insurance companies and partners. Alacrity management was notified of *** ***** concerns and has addressed with the adjuster the expectations for proper communication. Alacrity management also spoke with *** ****.
  
  During the inspection of *** ***** roof, the adjuster was unable to verify the damage due to a tarp covering the area. Adjusters are limited to assessing only visible damage, and are directed to have a licensed, qualified contractor handle the lifting of tarps.
  
  We apologize to *** **** for the frustration he experienced with his claim, and we appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  ******************************************************************************

  Customer Answer

  Date: 12/31/2024

  They did call me half hearted and tried to solve the issue, then apologized. I have yet to get any response from the insurance company about the contractors report I sent to them. Which is what Ms. ****** demanded I do because she was not going to lift the tarp. 

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A claim was submitted to my insurer on or about the 3rd of September 2024. The claim was for damage in my bathroom from the shower valve I believe. A representative reached out on September 6th to set up an inspection. Inspection was done virtually with pictures submitted from LV Restoration on September 11th. I was informed that *********** ********* would then assist from this point. On October 8th, ***** a representative from LV Restoration, followed up with Ms. ********* via email. She responded asking a question about a check that was sent to LV Restoration (that did not cover the claimed amount for repair). On October 16th, **** followed up with a phone call to Ms. ********* and left a message. There was no call back to determine what was actually covered. I called to inquire several times and sent an email that has still gone unanswered. I called and asked to talk to a supervisor (******** spats) and was told one would call me back. Never received a call. I did find out that an "email" was sent to me from Ms. ********** but even when I discovered that she was emailing a wrong address because of a typo, I sent an email to ask that she forward all emails that she sent to the wrong address. That email has gone unanswered. I asked LV Restoration to move forward and I would just pay the difference. However, when they went to install the surround for the tub, a crack was noticed in the tub. Therefore an amended claim was submitted. An itemized list was requested, has been submitted, and once again, there has been no response. I would like for my shower/tub to be repaired before Christmas and the cost completely covered. I have attached all emails and estimate calculations done by ************** and the approved breakdown (that I had to get from LV since Alacrity never sent it to me).

  

  Business Response

  Date: 12/18/2024

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ****** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ********************** performs independent insurance adjusting services on behalf of various insurers and partners. Alacrity was engaged by ******************** carrier to adjust her property claim.
  
  In her complaint, ******** expresses a concern that she has not received additional payments for her claim and sites a lack of communication from the adjuster.
  
  The adjuster completed her review of Ms. ****** claim and processed an additional payment based on the policy coverage. The adjuster spoke with Ms. ***** and her contractor to explain the claim settlement.
  
  While Alacritys file documentation indicates there were no significant gaps in communication with ********, we apologize that she had a negative experience with our company.
  
  We appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a renters insurance policy for a single-family home in ******, **, from ************************** on September 20, 2024. The policy was paid in full at the time of purchase. Under California law, policyholders must be provided with a clear explanation of exclusions, which I did not receive.After moving into the property on October 16, 2024, a flood occurred on the same day due to a sewer line backup. I filed a claim, but the handling of this claim has been unacceptable for the following reasons:Lack of Communication: There was no communication (after the initial intake call) from Alacrity Solutions, specifically from claims adjuster ****** ***** or her supervisor, **** *****. I made multiple attempts to follow up via phone and email over 2-3 weeks, but I received no response or updates on the status of my claim.Improper Claims Handling: Claims adjuster ****** ***** is licensed in *******. She does not appear qualified to examine insurance claims in **********, as the state has unique and stringent laws governing renters insurance.Denial Without Basis: My claim was denied without providing a proper explanation or evidence supporting the denial. Furthermore, Alacrity Solutions failed to meet California's standards of fair claims practices and transparency.Failure to Comply with California Law: I was not provided with a clear outline of policy exclusions, which is required by California insurance law at the time of purchase. This omission has directly impacted my understanding of the policys coverage.The documents attached were provided were not provided prior to accepting full policy payment.

  

  Business Response

  Date: 12/16/2024

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Mr. ********* concerns filed with the Better Business Bureau.Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** was engaged by *********************** carrier to provide adjusting services for Mr. ********* claim.
  
  Mr.******** alleges a lack of communication from the adjuster and supervisor. Alacrity received the claim assignment on October 27. The Alacrity adjuster spoke with Mr. ******** on October 29 and followed up the phone call by email and mail to include an Initial Acknowledgement Letter. On November 13, the adjuster e-mailed Mr. ******** to advise him that his claim had been submitted to the carrier and that an update would soon follow. On November 19, the adjuster called and spoke with Mr. ********* verbally denying his claim and explaining that the Water Exclusion Endorsement on his policy excluded coverage. Following the call, a written denial of his claim was mailed to Mr. **************************** alleges that the adjuster was not qualified to handle his claim. The adjuster does have the proper credentials to handle Renters Policy claims based in **********.
  
  Mr.******** alleges his claim was denied without basis. Mr. ******** provided Alacrity with a plumbers report, which found the cause of the sewer back up into Mr. ********* home was due to an excessive amount of tree roots in the sewer line. This cause of loss is excluded under the policys Water Exclusion Endorsement.
  
  Mr.******** alleges that there was a failure to comply with California law when he purchased his policy. Again, Alacrity was engaged to provide adjusting services for Mr. ********* claim. Alacrity was not involved in issuing his policy.
  
  Mr.******** requested that his claim be reevaluated for coverage. A reevaluation is ongoing. Mr. ******** will be notified once completed.
  
  We appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************