Business Profile
Insurance Agency
Alacrity SolutionsHeadquarters
Reviews
This profile includes reviews for Alacrity Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 23 Customer Reviews
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Review fromJames R
Date: 04/24/2025
1 starI had a diminished value claim on my 2019 ***************** and it equaled $97 from a $7k repair bill. The whole trust me bro routine they use is laughable. They provided no details on the evaluation. My car took a major hit in value and they come up with that number? HOW? Makes me want to get rid of **** since they use this company.Review fromRandy F
Date: 12/11/2024
1 starRandy F
Date: 12/11/2024
Disagree with Alacrity Solutions evaluation of the diminution value claim, which resulted in a check of only $558.09 for my daughter's brand-new vehicle that I brought in April 2024. The vehicle was involved in an accident on August 1, 2024, and despite repairs costing $7276.64, its trade value has significantly decreased due to the accident history. Two car dealerships have offered only $18,500 today for the vehicle, citing its current condition and Carfax history, which is a substantial loss of value from the original purchase price of $28,500 plus closing cost. I am extremely dissatisfied with the low trade value and the minimal compensation provided for the diminution value claim, which amounts to a $10,000 loss in value over just eight months after I bought the vehicle. I also entered the vehicle's data into ***** Blue Book's Trade-in Value tool, which estimated the following values: $20,876 - $23,193 for very good condition, and $20,168 - $22,409 for good condition if the car was never in the accident. I spoke with ***** ***** an claims auditor with a FL Adjuster License Number of *******, who determined that very low diminution value using a standard calculation called the diminished value formula. Despite my objections, he insisted on sticking with the value of $558.09 and refused to provide me with his findings. He suggested that I contact the insurance company if I wanted to dispute the value and was uncooperative during our conversation. ***************** mention I have to get Alacrity Solutions to raise the value. After researching and using several diminished values formula websites, including the 17c formula, I consistently calculated that my daughter's vehicle should have been valued around $1500 for diminution value lost, but Alacrity Solutions, acting on behalf of the at-fault party's insurance, provided a significantly lower evaluation, despite us not being at fault in the accident.
Alacrity Solutions
Date: 12/21/2024
Thank you for giving Alacrity Solutions the opportunity to respond to Mr. ********* review of our company filed with the Better Business Bureau. Alacrity Solutions performs independent insurance adjusting services on behalf of various insurance companies and partners. Alacrity is reevaluating Mr. ********* claim based on the new information provided. Sincerely, ***** ********, Director of ****************** ******************************, ************************************Randy F
Date: 12/26/2024
Spoke with *****, the Director of ****************** and only mentioned he will informed the management team about my concern, but he didn't offer any assistance in obtaining a better diminution value for the new vehicle.That was a wasted phone call with NO HELP. Very disappointed with Alacrity Solutions, acting on behalf of the at-fault party's insurance company. Just a middle finger again.Randy F
Date: 12/26/2024
If I need to I may get an investigative journalist involved since this company and ************** refused to show how they come up with that very low diminution value on my daughter vehicle. Just BS.Randy F
Date: 12/26/2024
If I need to I may get an investigative journalist involved since this company and ************** refused to show how they come up with that very low diminution value on my daughter vehicle. Just BS.Review fromL. G.
Date: 12/06/2024
1 starL. G.
Date: 12/06/2024
Not sure how this company is allowed to operate while violating laws and abusive practices for consumers that have been impacted by a Boar's head listeria out brake that killed over 10 people! All while this shady company helps those businesses get away with murder. Their incompetent staff is pathetic and hide like spinless cowards, hope they get shut down soon as I'm currently speaking with public officials to keep this from happening, these people are criminals operating as a company!! Their offer for you almost losing your life due to gross negligence is $1,000 dollars!Alacrity Solutions
Date: 12/11/2024
Thank you for giving Alacrity Solutions the opportunity to respond to Mr. ************* review of our company filed with the Better Business Bureau. Alacrity Solutions performs independent insurance adjusting services on behalf of various insurance companies and partners. Alacrity and its adjusters are committed to conducting all business honestly and ethically. We abide by the law and do not engage in abusive practices or behavior. Im sorry this was not what Mr. ************ felt he received from Alacrity. Sincerely, ***** ********, Director of ****************** ******************************, ************************************L. G.
Date: 12/15/2024
I don't agree with their response as all they did is stall for over 6 months to help Boar's head cover up the extent of people of people getting sick and loosing their lives as reflected in their reviews.Review fromNesim B
Date: 11/12/2024
1 starNesim B
Date: 11/12/2024
I never got my money after completing the damages. ******** company to work with.Alacrity Solutions
Date: 11/20/2024
Thank you for giving Alacrity Solutions the opportunity to respond to Mr. ********** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction. We apologize to Mr. ********* for the lack of response. The adjuster has called and left a message for Mr. ********* to discuss the documents he provided and the final payment. We look forward to concluding Mr. ********** claim. Again, thank you for the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns. Sincerely, ***** ********, Director of ****************** ******************************, ************************************Review fromTam l
Date: 10/25/2024
1 starTam l
Date: 10/25/2024
I haven't received my check and it's been two weeks. I've taken pics of every insureds name, number and email on each policy. If i do not receive my payment i will be calling them, The insurance company you all are working for, and doing a tiktok video. I may also jump on the lawsuits you all already have for poor work practices This is ridiculousAlacrity Solutions
Date: 11/04/2024
Thank you for giving Alacrity Solutions the opportunity to respond to *** ***** review of our company filed with the Better Business Bureau. Unfortunately, we have not been able to identify the subject claim using the information provided to us. I emailed *** **** on 10-28-2024, letting *** **** know that Alacrity would like a manager to investigate the concerns, and requested additional information to help identify the claim. Alacrity has not received a reply from *** ****. Alacrity stands ready to investigate *** ***** concerns. Additional information can be emailed to me directly. Sincerely, ***** ********, Director of ****************** ******************************, ************************************Review fromDavid J
Date: 08/09/2024
1 starDavid J
Date: 08/09/2024
I represent a water mitigation company that was approved to do the mitigation work for the insured. This job was completed the end of March 2024. WE STILL HAVE NOT RECEIVED OUR PAYMENT FROM ALACRITY. Our adjuster told us that the check was mailed on 6/16/24. We checked our mail for 3 weeks (calling into our adjuster and leaving VM's). Well, we did not receive that payment, so she apparently stopped payment and issued a new check on 7/12/24. Guess what, we did not receive that one either. Endless calls to her and transfer out to customer support (BTW... they don't provide any information; they just message the adjuster to call me back). Anyway, the main reason why I wanted to talk with her is because I wanted to verify where the check was being mailed to. Fast forward to recent times... Spoke to the adjuster on 7/30/24, she said she stopped payment and that she is requesting to have a new check overnighted to me. Everything was verified and I was looking forward to putting an end to this. Nothing came!! I contacted the adjuster again on 8/5/24 and she said it would be overnighted that day. Nothing!!! I called again on 8/7/24 and she said she didn't check something, so it was never sent. She assured me that it would be sent and that I should receive it by 8/9/24. I asked her repeatedly for a tracking number and I did not get anything. If Alacrity reads this, someone other than my adjuster needs to call me to make this right. Waiting for a check from a job completed in March is UNACCEPTABLE!!!Alacrity Solutions
Date: 08/19/2024
Greetings, Thank you for giving Alacrity Solutions the opportunity to respond to mitigation vendor All Dry’s review of our company filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome feedback so we can identify areas to improve our service and customer satisfaction. We apologize for the frustration experienced with this claim. After several unsuccessful attempts in mailing the payment, All Dry has recently confirmed receipt of the check. We appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any questions or concerns. Sincerely, Keith Sangalli, Director of Quality Assurance, 1-866-953-3220, extension 3121, [email protected]Review fromNicole O
Date: 07/10/2024
5 starsNicole O
Date: 07/10/2024
I have worked with Alacrity for more than three years. They have an excellent team that helps fix problems when they arise.Alacrity Solutions
Date: 07/11/2024
On behalf of Alacrity Solutions, thank you for your kind words. Sincerely, ***************************, Director of ****************** ******************************, ************************************Review fromSusan F
Date: 07/02/2024
1 starSusan F
Date: 07/02/2024
I purchased trip insurance through Alacrity Claims Solutions for a one way flight on ****** Airlines to *****. My luggage did not arrive when I landed in ***** on June 15. I attempted to file a claim with Alacrity, however, their process required documentation showing that I had received my luggage. There was supposed to be a payout of up to $100 per day the luggage was missing. I had no clothing or toiletries, requiring a purchase of $109. I did receive my luggage just over 24 hours later, and then proceeded to file a claim. Alacrity denied the claim because they state my coverage ended on the date of my arrival since my ticket was one way. I do not typically purchase travel insurance. This was actually a first. I'd like to warn other travelers against using this company. It is a scam and they should be investigated.Alacrity Solutions
Date: 07/10/2024
Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ******* review of our company filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction. ******************** performs independent insurance adjusting services on behalf of various insurers and partners. In reviewing Ms. ******* claim, the adjuster as well as the Claim Team Leader confirmed that the coverage **************** purchased ended upon her arrival at her destination as it was a one-way ticket/flight. The Team Leader left a phone message for **************** to further discuss her concerns. Please reach out to me directly if you have further questions. Sincerely, ***************************, Director of ****************** ******************************, ************************************Review fromLacey W
Date: 06/04/2024
1 starLacey W
Date: 06/04/2024
BBB, Alacrity should not be in business. I just met with an adjuster from their company and have never been so disrespected or harassed. Absolutely do not recommend, very unprofessional.Alacrity Solutions
Date: 06/11/2024
Thank you for giving Alacrity Solutions the opportunity to respond to Ms. *********** review of our company filed with the Better Business Bureau. Unfortunately, we have not been able to identify the subject claim using the information provided to us. I emailed Ms. ********** on 6-5-2024, letting her know that Alacrity would like a manager to investigate her concerns, and requested additional information to help identify her claim. Alacrity has not received a reply from Ms. **********. Alacrity stands ready to investigate Ms. *********** concerns. Additional information can be emailed to me directly. Sincerely, ***************************, Director of ****************** ******************************, ************************************Review fromCrystal C
Date: 04/15/2024
1 starCrystal C
Date: 04/15/2024
I agree with all the comment before me. My apartment flooded April 3, 2024. I submitted the documentation and requested a supervisor call me ASAP. A supervisor just called today 04/15/2024 because I reached out to ********** The supervisor informed me she is not sure if my policy covers the water damage and she was going to let my adjuster make that determination. She forewarned me it can take months before they investigate. However, a claims adjuster came out and claimed all of my items as destroyed.Alacrity Solutions
Date: 04/22/2024
Thank you for giving Alacrity Solutions the opportunity to respond to *********** review of our company filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.While our file shows that the adjuster promptly and often communicated with ****************, as shown in the timeline below, we do regret that **************** had a negative experience with our company.**************** submitted her claim on April 3. The adjuster spoke with **************** on April 4 to explain the claim process and a Personal Property Inventory Form (****) was mailed and e-mailed to ****************. The adjuster spoke with the property management company on April 8 to confirm the cause of the loss. The adjuster spoke with **************** on April 10 to confirm the scheduled appointment with the mitigation company to evaluate ****************** damaged personal property.On April 12, **************** requested the status of her claim. The adjuster responded that her review is pending the mitigation companys evaluation.On April 15, a claims supervisor spoke with ****************.On April 16, the adjuster received the mitigation report.On April 17, the adjuster spoke with ****************, and they went over the ****.On April 18, the **** was submitted to contents vendor, Trax, for a pricing valuation. Once the pricing valuation is received from Trax, the adjuster will discuss a settlement with ****************.Please reach out to me directly if you have further questions. Sincerely, ***************************, Director of ****************** ******************************, ************************************
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