Business ProfileforFort Wayne Kia

We purchased a 2023 *** ******** from Fort Wayne KIA Thanksgiving weekend of 2023 and eveything went pretty well except for the clean-up/prep which was pretty bad -- the salesman even conceded this fact. One trip through ****'s Car Wash took care of the problem.One evening shortly after the purchase, while my wife and I were watching TV, we watched a *** ******** commercial which closed with an annuncement that there was a $1,000.00 rebate which we were not aware of.I contacted ********************* at FW *** via a text message and inquired about the rebate to which he responded, "Im sorry, I will have to look into this. on the surface, ist (sic) appears to be an overseight on our part, however I will have to confirm. Do you have the registration for the trade in? I will need this to confirm. Thanks, ****" I did communicate back an forth with **************** following the intitial contact with much of the conversation looking pretty positive on my behalf, especially when **************** asked me to provide him with the registration of our trade-in which, apparently, *** required for this specific rebate offer. **************** even provided me with his email address to send the document to him. At one point, I received the following text message from ****************: "it is processing, looks like everthing will work, thank you, Herb."I received additional text messages from ****************, at my prompt, mainly asking him what the status of the rebate submission was. Some of the text messages contradicted others. As of this filing of this BBB complaint, June 6, 2024, I have not received the rebate. As of May 20, 2024 I have not heard from ****************.I think there was some disingenuous discussion on ******************** part and some intentional manipulation on FW ***'s part to conceal the rebate in order to become the benefciary and recipient of a rebate that was intended for the buyer.