Reviews

This company has terrible customer service, and believe me, you'll need them, because their products aren't any better.

I was super excited to have the Hubble . After using it for less than a week it stopped working. I contacted support and they ensured me that a replacement would be mailed to me in **** business days. This was on September 5, 2023. As of today November 8, 2023 the monitor still has not been replaced. I was told for the past two months that the item is out of stock and would be ********* at the end of October then told again it wouldnt be in stock till the end of November. This is absolutely ridiculous. I bought this item to have and to use when my baby came home from the hospital, my baby is now going on 11 weeks old. If my replacement is not sent out this up coming week I want a refund so I can go buy a monitor from a company that 1) keeps their word 2) cares about their customers 3) cares about the babies these monitors are support help protect. This is not ok to sell such an expensive product that is supposed to keep parents minds at ease with their NEWBORN BABIES for it to not work then get the run around about getting a replacement.

Bought the dual camera set up in December. One stopped working beginning of April 2023. Contacted support April 7th 2023 and got an automated response that they would respond in two business days. 8 business days later, ZERO response. No way of contacting except through email which is BS. Dont waste your time or money. Company is absolute s***

I had gotten a hubble connected dual vision baby monitor as a present for my baby shower in September 2022. When my husband and I went to set it up it took us a total of 8 hours to figure out how to connect the camera to our phones and monitor screen. We ended up deciding to contact customer support. On the website it advertises its 24/7 customer support chat/email. We e-mailed ********************** and told them our concerns. We didnt hear back for a couple of days. Once we got in touch with someone they tried to help us set up the camera and it still continued not to work. So they ended up sending us a new camera. Once we got the new camera in the mail it was the wrong camera. My husband then contacted the customer support team and told them they sent the wrong camera. The customer support team then tried to blame him saying he didnt tell them the right camera. When we first contacted the customer support team we gave the name of the camera, SN # and UDID #. After my husband went back and forth with the customer support team they ended up sending another camera. We waited almost two weeks for the new camera to arrive in the mail. When we opened the shipment it was the incorrect camera again for the second time. We had then contacted customer support again explaining they sent the wrong camera twice and never sent return shipping labels for the incorrect cameras they had sent. Also we had sent a picture showing the incorrect cameras and how it looks nothing like the original one we got as a gift. As we go back and forth with the company we are still waiting for a tracking number for the correct camera that they claim their going to send to us. It has been almost two weeks now waiting for a tracking number. My daughter is 4 months old and should be sleeping in her crib at night but due to not having the correct camera we cant put her in the crib overnight. This has been a continue issue since March 6, 2023 and case #******.

Case# ****** - (Hubble) Our Nursery Pal Cloud Dual Camera baby monitor setup hasnt worked correctly since they day we purchased it. We tried to deal with the issues until finally one of the cameras would unpair every time the parent unit was turned off. I reached out to customer support and this is when the real frustration began. The rep sent a list of troubleshooting tips (that Ive already done several times) since they are readily available on their site and the app. After explaining that Ive tried all the tips and had no luck, he then requested a FULL VIDEO of me troubleshooting the camera! Even though I thought this was a little ridiculous, I complied and sent the video. After some more back and forth he agreed to send me a replacement camera (even though the monitor is the problem). So fast forward about 2-3 weeks later when the REFURBISHED camera arrives, I still have the same issues as before. We go back to square one with the troubleshooting tips even though Ive explained over and over that Ive tried everything. The rep then requests ANOTHER video of me completing the troubleshooting steps under the guise that he needs to send it to his tech team, when in reality this shady company knows most people will not go through the trouble and will give up eventually. So I sent the second video of me completing the steps and apparently it wasnt enough. He needs ANOTHER video of me showing me doing a full reset on the monitor. Like he doesnt trust that Im able to comprehend what a reset button is. This is when I said enough. This company does not support its products and will make you jump through hoops to try and get a replacement. DO NOT BUY. Save yourself the headache.