Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Angi

  130 E Washington St Indianapolis, IN 46204-4605

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute a charge made to my account by ********************** ***** (HomeAdvisor) in the amount of $1,820.00 (initial fee of $350 + $1,470 cancellation fee).On April 30th, our business enrolled in Angi ***** service under the impression that we would receive ***** qualified, verified leads per month to help grow our handyman company. In reality, over a two-week period we received 13 leadsnone of which resulted in any closed or even promising business. Worse, several leads turned out to be clear scams, which wasted our time, labor, and resources. We were also told by Angi that we would have a choice in our leads, that responding to a lead would count as acceptance of the lead. However, Angi auto-replied to all the sham leads sent to us, so we had no choice of leads, they were chosen for us. Any leads that actually looked legitimate and promising, Angi was offering for an additional charge per lead. Two weeks into our service we were informed that our lead cap for the month had already been met and we would receive no further leads, even though not one single lead was productive, legitimate, or chosen by us .Given the utter lack of value received, we promptly contacted Angi on May 16th to terminate our service and requested a refund. We were denied a refund of our initial $350 and were instead charged a staggering $1,470 cancellation fee.Importantly, we never signed an agreement. I was called by Angi unexpectedly, while on a job siteoutside of the agreed to and scheduled call timeand was verbally presented with terms and, under distraction, gave verbal consent. This verbal agreement under duress should not be considered binding, especially given the misrepresentation and lack of delivery from the service.We believe this constitutes deceptive business practices. We are requesting a full refund of $1,820 and consider this matter urgent.

  Business Response

  Date: 06/13/2025

  We appreciate ******* sharing their concerns. We truly regret that ******* did not have a positive experience with the Angi Network. Their feedback is valuable and helps us review and improve our services to better serve our providers.
  We have reached out directly to ******* and have addressed their concerns. If theres anything further we can assist with or clarify, please dont hesitate to let us know. We wish ******* continued success with their business.

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* *****

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2024, I purchased an armoire from the company, *******, online. On the invoice, I was asked if I wanted to purchase some help to put it together. I checked the box that said yes I did and was charged $353. I purchased the armoire around Christmas time. Anyway, the armoire arrived and I was told when the handyman from Angi would be arriving. However, the armoire arrived in 2 separate deliveries so I had to reschedule the man from Angi. The man from Angi never Arrived so I ended up cancelling him. I then spoke with someone from ******* and they said I could get a refund (the $353) but I would have to contact Angi regarding a refund. I did and Angi said I would have to send them a copy of the invoice with Angis fee on it. I sent it to them a number of times over the past 4 or 5 months. But I never heard from them. I finally sent the invoice with a letter to the corporate offices of ANGI- I sent it by **** mail because I wasnt having any luck with email. And, I still havent heard anything from them. I believe that Angi owes me $353.

  Business Response

  Date: 06/13/2025

  We appreciate ***** for bringing this to our attention and sincerely apologize for any troubles this experience has caused. We have received the invoice and are in the process of issuing a refund to *****. The refund will be in the form of a check will arrive by mail to ******* address by 06/27/25. Should there be any other questions, ***** is welcome to contact us again. 

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***** *****

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery Date of cabinet from *******-05/16/2025- Booking #********- on 05/24/2025 purchase additional Wayfair furniture assembly for a cabinet On this date 05/24/2025 the arrival time was 7:00 am to 8:00 am. All i received were notice from Angi via email. No Phone contact and No one showed. They are refusing to refund my payment, of course because i did something wrong. I would like a refund and will never use this service again. I feel ******* should be more responsible to offer service and not stand behind this company. I requesting a refund!

  Business Response

  Date: 06/03/2025

  We regret the frustration ******* experienced with the recent project and scheduling. We have followed up with them and confirmed that the refund has been processed, and they should be receiving the funds shortly. We apologize for the inconvenience and appreciate Carolyns patience.

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Reviewing my my any credit statement, there was no refund return. Can Angi let me know when the refund will be documented in my account.
  
  
  
  Regards,
  
  ******* ******
  

  Business Response

  Date: 06/06/2025

  As indicated in the email sent to ******* on May 24, 2025, the refund is currently in process. The expected timeframe for the refund to be received is approximately three to five weeks from the date of that email.
  If ******* has not received the refund by June 30, 2024, we kindly ask them to follow up directly with our ************* team for further assistance.

  Customer Answer

  Date: 06/06/2025

  This message implies it will take until 06/30/2025 before a refund can be issued-Payment for services were paid to this company 05/16/2025-i am not sure why I have to wait 5 weeks.( the fees were disburse from my credit card 1 day. How do I know that once I say this is settle, I may not receive the refund

   

  Thanks for your response

  ******* ******

  Customer Answer

  Date: 06/09/2025

  I have received refund. Thanks for your help.

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* ******

  Customer Answer

  Date: 06/12/2025

  Thanks for your help and assistance in resolving this issue.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I joined Angi I specified exactly what I needed done. A large number of tree branches to be removed. I specified I would need a chipper and a big truck. On the day the work was to be done one man with his wife and two children showed up with a pickup truck. No branches were removed. Nothing was done and I was still charged ******. This is not right.

  Business Response

  Date: 06/06/2025

  We thank ******* for bringing this to our attention and regret to hear that any experience has been less than positive. We have been in direct contact with ******* and a refund has been issued as of 6/03/25. A refund confirmation email was sent to ******* outlining the date he can expect to see the funds on his bank statements. Should there be any other questions, ******* is welcome to contact us again. 
  

  Customer Answer

  Date: 06/08/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* *****

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary: Unauthorized Charges and Unfulfilled Refund Promises On January 30, 2024, I canceled my membership with Angi Leads. Prior to cancellation, I was paying $319 per month and also paid a $771.75 early termination fee to close out the contract.After canceling, I made sure to stop all usage and assumed the account was fully closed. However, despite the cancellation, Angi Leads continued to charge my account for leads totaling over $400 in unauthorized charges even though I was no longer using the app or requesting any services.Upon discovering these charges, I contacted their support team. I have now spoken with them eight times between February and May, and in every call, I was told that my claim was valid and a refund would be issued within 10 business days. However, no refund has been processed to date.After several months with no resolution, I decided to dispute the charges with my bank. In response, Angi sent me a warning from debt collections, and the bank ultimately withdrew the disputed amount from my account.On May 6th their customer service manager, ******, reached out to me. He apologized for the problem, told me that the matter is very important to them and now it surely will be resolved properly within the 10 business day. It is now May 26th, the matter still is not resolved. I repeatedly left him voicemails but never received a *********** this point, I feel the company is deliberately stalling and hoping I will give up. This experience has been both frustrating and time-consuming. I am filing this complaint in the hope of finally receiving the refund I was promised and pointing out Angi's unprofessionalism.

  Business Response

  Date: 05/29/2025

  We appreciate Antoni's concerns, and we are sorry to hear that there had been any delay in receiving the refund. We can confirm that a refund was set to be processed, but there was a dispute filed with their credit card company. In order to process a refund we do have to wait for the dispute process to finalize. As the dispute process has completed we were able to process the refund back to Antoni's original form of payment. If ****** does have any additional questions or concerns we do ask that they contact our *************** directly for assistance. 

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never showed to do work and I lost wages .Then they canceled without notifying me

  Business Response

  Date: 06/04/2025

  We appreciate ******* for bringing this to our attention and sincerely apologize for any inconveniences this has caused. We have confirmed that the services have been completed to Michael's satisfaction. Should ******* have any other questions, we'd be happy to further assist. 
  

• Initial Complaint

  Date:05/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold my business may of 2023. Canceled Angi but they still keep charging me a yearly fee. I called Angi and talked to a *** and he admitted their mistake in not closing the account properly, said he would take care of it as we speak and that he would have a refund issued. No refund has been issued. The refernce number given to me by the Angi *** was **********. I would like a refund for the $287.99 I was charged.

  Business Response

  Date: 05/30/2025

  We sincerely apologize for the frustration ****** experienced with the recent experience with the Angi Network. After reviewing their account and the complaint, we have addressed the issues, issued a refund of $287.99 for the membership, and placed the account on a Do Not Contact list. We regret any inconvenience this may have caused and appreciate ******* ******** as we worked to resolve the matter.

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* **********

• Initial Complaint

  Date:05/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we utilize their leads service to generate revenue in our plumbing business, but the majority of their provided so call leads are fraudulent and scams, when people answer the phones they don't speak English and never requested such services, the issue has been reported to them and it continues.For each one of these scam leads we have to pay and many times we do not get a reimbursement. Please let me know what needs to be provided for this case.

  Customer Answer

  Date: 05/28/2025

  The way angies list works is that they have a portal in where they suggest several service providers to customers, we pay for leads basically. I have noticed that every time i turned the leads off, they start  sending job requests immediately,

  when you contact them in majority of the cases the person does not speak0 English or requested such service. I noticed this the entire time, and when I requested credit they just never granted it back to me, until i started to call them, and the same practice is still in play all the time. This is fraudulent service and i am looking on how to report this and get the credit back from them. What can i do next or where should i call?

  Business Response

  Date: 06/03/2025

  We regret any frustration ****** has experienced with the recent requests they received. We have followed up with ******, reviewed the account, discussed the received leads, and shared best practices for handling requests that may not meet expectations. Additionally, we have applied a credit to ******** account as a gesture of appreciation for their patience and understanding. We look forward to continuing our work with ****** and seeing the benefits of being part of the Angi network.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used on-line search for a plumber who could repair a bathtub jet nozzle. I was contacted by a contractor ******************************** who says he is a Home Advisor contractor ( Angie ) and assured me that he could do the job and asked for photos which I supplied. He then affirmed that he could do the work but would be unable to give an estimate unless he saw the bathtub in person. He came to my house looked at the tub and requested that I give him the part to be replaced and again assured me that he could do the work. He then demanded $225.00 with the promise that the said money would go toward the job performance but he was still unable to provide an estimate. One moth later he was still searching for the part. I decided to contact the manufacturer who referred me to a vendor who delivered the said part in 2 days for 10% of the price that I paid the **************. When I reached out to the contractor after I received the part he texted me that he was still searching. Subsequent demand for satisfaction including returning the part and or monies were refused by him. Angie assumed mediation but did nothing to remedy the matter except to report my complaint in a review.

  Business Response

  Date: 06/04/2025

  We thank ******* for bringing this to our attention and regret to hear of this experience with the service provider. We have offered our assistance through our complaint process, however we were unable to facilitate a resolution between the service provider and *******. We've since made an additional attempt to contract the service provider on behalf of ******* and are awaiting their response. We will follow up with ******* when a response is received. 
  

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1st Angi sent a worker to my home to replace kitchen faucet and bathroom faucet.The workers they sent damaged both faucets and the plumbing under the sinks, they also chipped a big area of the porcelain on the bathroom vanity .3 different Angi workers were sent to my home to repair the damage and It is still not fixed The bathroom plumbing has been leaking into a bucket since April 1st I have been without water in the bathroom and a small stream of water in the kitchen since April 1st.I now have to have a professional plumber come to repair everything Angi damaged!Angi sent an email today saying I need to go through my insurance and file a claim first before they might pay anything for all the damage they did. This is totally unacceptable and if I get no refund I will be contacting a lawyer

  Business Response

  Date: 05/29/2025

  We're so sorry to hear that ******** experience has been anything but positive, and that there were any concerns regarding our Claims process. If a homeowner does claim over a certain amount for damages, per the user terms and agreement, we do require an insurance claim to be made. Prior to receiving the BBB complaint we did speak with ****** and made them aware that we were waiving the insurance portion of our Claims process. We have also approved ******** claim, and we have emailed them the approval forms. Once we receive the completed forms, and payment information, we will process the payment back to ******. We do ask that ****** follow up with our Claims team directly with any questions or concerns.