Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Angi

  130 E Washington St Indianapolis, IN 46204-4605

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From your website i hired ************************************ to replair my dishwasher. Water would not drain in my dishwasher. When he initially came he said i would need a new drain hose( he spent over two hours ). So i paid $125 as the full repair was quoted as $250.he gave me a zelle account which was not his so i had to spend $20 for a stop payment from my bank. Thursday 10th when he came he said the part would be in friday and he would be back, after repeated calls texts and no response, Monday April 14th, he finally responded and said he is still waiting for the part. Finally Thursday 17th he came back with the part which he spent 6 hours ( half of that on the phone)putting in-the hose, which was extremely long and nothing like the previous part. After over 6 hours most of it on the phone, he said the hoes is still not working and i probably needed a sound Board. At that point i just wanted him gone because he clearly had no clue what he was doing. I paid him the remaining balance of $125. Today, i had a new dishwasher put in by a big box store and the first thing the man said to me when he looked at the dishwasher was who put this drain hose in because it is not in correct.

  Business Response

  Date: 05/01/2025

  We regret that *** did not have a positive experience with the provider and that the work was not completed. We have made efforts to reach out to *** to discuss the project and work towards a resolution.
  We kindly ask that *** follow up with our Customer Solutions team regarding the correspondence previously sent. We hope to hear from *** soon so we can work towards a satisfactory resolution.

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *** ******
  

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/20/25 I arrived to complete a scheduled job. I completed all of the steps communicated to me by angi services (i.e. tapping "on my way" to inform client I would be arriving soon, checking in on the pro services app) upon arrival, there was no answer to knock on door/ ringing doorbell. Through the pro services app, I 1.) Attempted to contact client multiple times thru both messaging and calling. Communication attempts were unsuccessful 2.) Ensured I was at the correct location via location sharing. 3.) Waited outside customer address for 30 minutes in case "customer is just running late" after completing all 3 tasks suggested, I then submitted a customer no show form which canceled the booking. I am aware that customer no show is eligible for 2 hours of pay, at a rate of $25 per hour for a total of $50. HOWEVER, AFTER no show was submitted, the pro services app sent me an in app notification showing I would be paid $65. A direct text message from angi services was also sent to my phone that stated the job was canceled do to customer no show and that I would receive $15.38 by end of day, yet only $50 was paid. In my attempt to resolve with the business, I learned that ango services does not honor what is communicated to service professionals. Although $15 is not a lot of money, the fact of the matter is that angi services should not send communication stating information to their service pros only to not fulfill what was communicated. The chat "support" stated the $15 difference was a bonus for job completion, but will not be paid due to "no services rendered" ......I showed up to the booking as I was scheduled to, I completed all steps required. The customer was the one that did not show up or bother to return communication. It is my belief that I did complete job/render services by doing all required of me by angi services. I did a I was supposed to ...it is not my fault the customer did not complete their end

  Business Response

  Date: 04/25/2025

  We do apologize for the inconvenience and the frustration ****** has had with the recent promotion. We have since followed up with ****** and made them aware we have issued a payment for the $15.00 difference from what was received. We appreciate ****** being a valid member of our network.

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ****** *****

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I've been waiting for a refund from angi list ******* the installed put up this book case I want it all white it was going into my master closet for designer handbags so it had to be all white well the guy put the bavl of the shelves in front I wss so upset so I call angi list report it well they ssod they would give half of back in credit this has been 3 week overtime o call tjwy give me a run around I've had return done the next day buy angi list is not reliable this is there fault I hsbd this book case that has bro even back ground I think this is to long for this little credit

  Business Response

  Date: 04/25/2025

  We're so sorry to hear about ******* experience, and for any delay in receiving their refund. After reviewing the account was can confirm that a refund was approved for their booking. As the service did originate outside of Angi there is a delay in processing, and it is expected that the refund will be processed by April 25th. We did call but were not able to connect with ***** on our most recent call attempt. We did leave a voicemail providing details for the refund, and did send a follow up email. If ***** does have any additional questions or concerns we do ask that they contact our ************* team directly, or through our most recent email regarding the refund.

• Initial Complaint

  Date:04/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to my back statement, Angie Leads charged me $250.28 on 02/28/25, and the same day, they returned that amount to my account. I called them and explained that I did not owe that amount to them, and I canceled my business with them. They agreed with me at that moment and returned the money. Two weeks later, I received an e-mail in which they charged me $******.I have called Angie Leads several times to try to cancel my business with them. I changed my credit card and informed my bank that I do not have any more business with Angie Leads. They did not cancel my account; as demonstrated in my bank statement, they want to give me $****** in service credits when I cancel the services on 02/28/***** November 2024, I started a business relationship with Angie's List. They do not send me customers, because they do not have customers in my area. I agreed with the to only take customers as an opportunity, this means if I want the work to be done by my company, I freely decide if my company ********** take or not the customer, ********************** changes the rules of the business without notify me. For that reason, there is a difference in the values, that they are charged to **********. Several times I called them, and the only solution to this matter according to Angie's List is that *********** pays ****** dollars. On Friday 18th of April, Angie's List sent this information to a collector and now they are trying to add some extra fees to the previous amount unfairly.

  Business Response

  Date: 04/24/2025

  We appreciate Alfredo's concerns, and we do apologize for any misunderstanding regarding a charge they received. After reviewing the account we can see that the charges were from leads received prior to ******* cancelling the account. Although he did cancel, he did still owe for leads received prior, and they were charged on the next billing cycle. Although ******* would be responsible for paying the fees, we have made the determination to waive the past due balance and remove their account from collections. If ******* does have any additional questions or concerns we do ask that they contact our *************** directly.

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  I decided to do business with Angie on November last year, and authorized the payment of $280 dollars. Between November, and December of 2024 Angie did not sent any leads; during January and February 2025 Angie also did not sent any leads. I informed to Angie on December 2024 that I did not receive any leads. Angie representative said that they did not have enough customers in my area, and *********************** said you can decided if you chose or not the leads. Then in March they start to send leads almost daily. I was busy with other customers, I did not accept the leads, and *********************** did not inform on time that they were to charge the leads this time if I accepted them or not. Moreover, checking the bill I noticed two leads of $138 dollars that were for install two thermostats, the thermostats cost less that $138 dollars and the price of the thermostats installations in the market is less that $138 dollars, and the time of installations is less that one hour. My question how I can charge more that $138 dollars for the installation of one thermostats in order to have decent income, the customers are not going to pay even $138 dollars for the installation of the thermostat. I think Angie have to research the price of the contractors services in the market and charge a reasonable price for their leads. When I check the bill and notice that Angie where charging me more that $350 dollars, and at the same bill Angie made an adjustment of 100 dollars and charge $250 dollars to my credit card. I called Angie and explained the situation, I said to them that I did not pay they two leads for $138 dollars, I immediately cancel my account with ***********************, then called to my back and I said to my bank that I have a disagree with Angie, and I gave the order to my bank to did not to proceed with the payment, I changed my credit card number immediately.

  Then more than one month later after I cancelled my account with ***********************, I owe to Angie $151 dollars? and also Angie offered me leads for $151 dollars, If I pay to Angie $151 dollars.

  I believed in Angie, I thought that were I good service. In my opinion, and experience Angie is focused in obtain their payment of the services; however, after receiving the payment, and the leads payments, It is responsibility of each business of obtaining revenue. I think that Angie have to be aware that if the business do not make profit, Angie would not make profit also. I leave Angie because I have to spend three months for the leads, when I pay $280 for a year, that I have to pay again the next year three months without Angie's customers. Additionally you can not charge more for your services that the amount of money that the final customer is willing to pay for a service. The only evidence of all this matter is my credit card statement, and e-mails that I sent to Angie. I have been calling several times trying to solve this matter.

  Please send me a copy of the communication or e-mail that Angie is going to send to the ***************** where Angie explain that Angie decided to waive the $151 dollars.

  I appreciate your help.

  ******* ******

   

  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******* ******

  
  

  Business Response

  Date: 04/25/2025

  We do appreciate the additional information from *******. Per his signed advertising agreement they signed, it was agreed that they would pay for every lead received. Not just for leads ******* attempted to contact. We have also looked into the specific thermostat leads that were received. These were forwarded to Angi directly from the thermostat manufacturers website. The pricing for these would have been based off of the information provided to us for the installation from the manufacturer. They were also not standard thermostats, but were for smart home thermostats and for full integration into home automation systems. These would come with a higher installation cost, and was taken into consideration for the pricing. As stated in our initial response, the past due balance that was disputed through Alfredo's card provider has been waived. Alfredo's account has also been removed from collections and there will be no further charges. Per their request the account had been previously cancelled. If ******* does have any additional concerns we do ask that they contact our *************** directly for assistance.

  Customer Answer

  Date: 04/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  I had written before, the only proof that I have, it is my bank statement. I agreed with the initial payment of $280, there are not charges between November 2024  to February 2025 corresponding to Angie. This means that in those months there were not leads. I called to Angie during those months, Angie said there are not leads.

  There are two leads in March or at the end of February for $138 dollars, one customer said that only required an estimate, and both customer gave the model of the thermostat.

  Both thermostats cost less that $138 dollars, and for a estimate Angie should not charge $138 dollars. Additionally I think that in the Angie statement could be more explicit; for example, inform the model of the thermostat and justify the cost of the lead. If my business do not generate profit for each lead, I can not afford the price of the lead. Also there is not guarantee when Angie send the lead that a particular business is going to generate an income; because, Angie send the lead to several business at the same time. Angie generate n-business cost of the lead; meanwhile, the business compete for the customer. Your ensure your income multiplied for the number of companies where the lead is sent. If a company is not competitive pay the lead and do not generate a income. I can not pay a lead, that is not going to generate an income.

  I think the next time Angie should, inform to the companies the model of the thermostat, and brand to avoid misunderstandings.

  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******* ******

  
  

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Angi Ads regarding unauthorized charges and poor customer service. In January 2025, I canceled the Angi Ad we had with *******. I requested that all accounts and services with Angi be canceled, as we no longer wished to conduct business with them or any of their subsidiaries. However, since February 2025, we have been consistently charged for a subscription that we are not using. Additionally, we have been charged for so-called "leads" that were either fake or already resolved by another contractor hours before we even received the information. When contacting the homeowners, they informed us that they had already hired another professional long before we received the lead. Essentially, we are being charged for opportunities that have already been won by others, making it impossible for us to benefit from the leads provided. On April 18, 2025, I called the Angi Leads customer service number at ************ to inquire about the $63.35 charge, and was told that it was for a subscription to Angi Leads. During this call, I also requested written confirmation that all services and subscriptions had been canceled. The representative, *** informed me that she was unable to provide any written confirmation. When I asked to speak with a supervisor, she stated there were no supervisors available and refused to transfer me to one. Furthermore, when I asked why we couldnt receive a partial refund for the subscription were being charged for while no longer using their services, ** simply replied, we cant. I am requesting the following: A credit or partial refund for the subscription charges that we are being billed for despite not using the services. Written confirmation that our account and all associated services with Angi Ads have been fully canceled.

  Business Response

  Date: 04/25/2025

  We appreciate Nanette's concerns, and we're so sorry to hear that any product misunderstanding had led to unwanted charges. After reviewing their account we did find that their Angi Ad's account was properly set for cancellation, and was cancelled on February 9th. ******* did however also have an Angi Leads account, which is handled through a different department, and not through their Angi Ads Client Success Manager. ******* was charged for their annual Angi Leads membership and a small number of leads that were received after the renewal. We have processed a refund for both the Angi Leads membership and the leads that were received during that time. If ******* does have any additional questions we do ask that they contact our *************** directly for the quickest assistance. 

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* ****

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company never disclosed they would add horrible disclaimer next to my business name and then they never set my account up. The lady that was supposed to do this is on vacation for 2 weeks and then the three leads I got today were all bogus. I called to ask for a refund as I do not trust this company at all and what I got was that they cancelled my subscription and now want another *****. This company is horrible and

  Business Response

  Date: 04/24/2025

  We appreciate ***** feedback and sincerely apologize for the frustration they has experienced. We have been in communication with *** and are actively taking steps to ensure her success with the Angi Platform. We are working to connect *** with an Onboarding agent who will conduct a comprehensive review of the system and provide tips to enhance ***** experience with Angi. We encourage *** to continue following up with ********************** for any questions or concerns.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Category: Misleading Advertising / Poor Business Practices Amount in Dispute: $750 Complaint Details:I am filing this complaint due to a highly unsatisfactory and misleading experience with Angis lead generation service. I signed up for their platform with the understanding that I would be receiving exclusive, high-quality leads and support under their Win with Angie guarantee. Instead, I encountered several dishonest and questionable business practices that I believe should be brought to the attention of the Better Business Bureau.Key Issues:1.Poor Quality Leads:The leads provided were consistently low qualitymost were unresponsive, unqualified, or not seeking services relevant to my business. Many appeared to have been recycled or sent to multiple other service providers before reaching me, making them cold and unlikely to convert.2.Lack of Direct Customer ****************************** does not provide actual customer contact information. Instead, all communication is routed through their internal phone system, which makes it difficult to build rapport with potential clients or even determine if the lead is legitimate. This setup reduces transparency and gives Angi total control over the interaction, further devaluing the leads.3.Misleading Guarantee Program:The Win with Angie guarantee was presented as a safety net in the event leads didnt convert. In practice, its nearly impossible to use, with unclear terms and a process that seems designed to deny legitimate refund requests.4.High-Pressure Tactics and Dismissive Support:When I expressed dissatisfaction and concerns about these practices, I was met not with a solutionbut with pressure to cancel my account entirely. It felt like a tactic to silence complaints rather than address them.I am submitting this complaint so that other businesses are made aware and so Angi is held accountable for its practices.Resolution Requested:A full refund of $750 for services not rendered in good faith.

  Business Response

  Date: 04/25/2025

  We appreciate the feedback that ******* has expressed in their complaint. This feedback is valuable to us, and we want all our providers to have a positive experience with the Angi Network.
  We have recently followed up with *******, completed a review of their account, and explored options for achieving success with our service. Were pleased to note that ******* has agreed to remain in the Angi Network. We encourage ******* to reach out to our ********************** team at any time with any questions or concerns.

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024, I signed a 12-month advertising contract with Angi for $350/month, totaling $4,200. I have paid over $1,000 so far, including several additional smaller charges ($100, $175, $50, $25, etc.). The service promised included lead generation and visibility to customers in my area.What I actually received were scam leads, fake inquiries, and one instance where someone tried to send a fraudulent check. I was told my business wouldn't appear unless I had 5+ reviews, then that changed to 10+ none of this was explained before signing. The leads were low quality and appeared to be bots or scammers.I also had almost no access to my Client Success Manager unless I owed money. When I asked to cancel the account, I was told we should look into other options and my request was not honored clearly. The contract states I could cancel early by paying 35% of the unused contract. Based on what I paid, Ive already met or exceeded that amount.Despite all of this, Angi sent me a $700 settlement demand and is now threatening to send me to collections. I am asking for help in closing this account fairly and stopping any further attempts to collect money I do not owe based on the agreement.

  Customer Answer

  Date: 04/17/2025

  Dear BBB,
  

  Thank you for allowing me to provide additional information regarding my complaint against Angi.
  Since submitting my original complaint, *** gathered more documentation to support my claim that Angi failed to deliver the services promised under our agreement and continued to charge me despite the lack of legitimate leads.
  

  Here are the key issues:
  

  - I paid over $1,000 to Angi for advertising, expecting valid leads for home renovation services.
  
  
  - The leads I received were fake, scam attempts, or unresponsive, including one involving a fraudulent check.
  
  
  - I was told I needed a certain number of reviews for visibility, then later told I needed more reviews, with no upfront clarity or consistency.
  
  
  - Angi refused to issue any refund or accept responsibility, and has now threatened to send the account to collections unless I pay an additional $700.
  
  
  - I formally disputed the charges and sent notice under the Fair Debt Collection Practices Act. They responded by forwarding me to another department but have not addressed the dispute.
  
  
   I am requesting that Angi:
  *Cancel the remaining balance of $700.
  
  
   *Cease any collection efforts or negative reporting.
  
  
   *Provide written confirmation that the account has been closed and resolved with no further obligations.
  
  
   This situation has caused me unnecessary financial and emotional stress. I appreciate the BBB's assistance in helping reach a fair resolution.
  

  Sincerely,
  ****** *****
  ******************************
  ************

  Customer Answer

  Date: 04/17/2025

  Dear BBB,
  

  Thank you for allowing me to provide additional information regarding my complaint against Angi.
  Since submitting my original complaint, Ive gathered more documentation to support my claim that Angi failed to deliver the services promised under our agreement and continued to charge me despite the lack of legitimate leads.
  

   Here are the key issues:
  
  

  - paid over $1,000 to Angi for advertising, expecting valid leads for home renovation services.
  
  
  - The leads I received were fake, scam attempts, or unresponsive, including one involving a fraudulent check.
  
  
  - I was told I needed a certain number of reviews for visibility, then later told I needed more reviews, with no upfront clarity or consistency.
  
  
  - Angi refused to issue any refund or accept responsibility, and has now threatened to send the account to collections unless I pay an additional $700.
  
  
  I formally disputed the charges and sent notice under the Fair Debt Collection Practices Act. They responded by forwarding me to another department but have not addressed the dispute.
  
  
   I am requesting that Angi:
   *Cancel the remaining balance of $700.
  
  
   *Cease any collection efforts or negative reporting.
  
  
   *Provide written confirmation that the account has been closed and resolved with no further obligations.
  
  
   This situation has caused me unnecessary financial and emotional stress. I appreciate the BBB's assistance in helping reach a fair resolution.
  

  Sincerely,
  ****** *****
  ******************************
  ************

  Business Response

  Date: 04/21/2025

  We regret that ****** did not feel successful with the Angi Network. Our team made efforts to support him by making adjustments to their account and providing credits to help them realize the value of our services. As outlined in the terms of service agreed to in September, ****** was to pay a monthly fee for placement on the platform. There is an outstanding balance due to non-payment for leads received under the contract. We have extended a fair and reasonable offer to assist ****** in resolving this balance, which remains available for their acceptance at their convenience.
  At this time, we consider this matter closed.

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below:

  Angi failed to deliver the services I paid for, and their response ignores the core issues in this dispute.

  I paid over $1,000 for advertising and lead generation. In return, I received leads that were fake, spam, or unresponsive. I was misled about what was required to appear in search results (initially 5+ reviews, then 10+), which was not explained at sign-up. Their terms state that early cancellation results in a 35% fee on the unused balance based on my payments, I have already fulfilled or exceeded that requirement.

  Angi has now threatened collections without honoring the dispute or acknowledging the lack of service. I have filed formal complaints with the *** and Attorney General, and opened a dispute with my bank. I am not accepting their settlement demand or further collection threats.

  I request this balance be cleared and my account be closed with no negative impact.

  Regards,

   ****** *****

   

  
  

  Business Response

  Date: 04/28/2025

  We have addressed ******** concerns regarding the validity of the leads. Throughout the history of their account, we performed audits on the requests when the issue was brought to our attention. Adjustments, including credits, were made to his account to ensure ****** received more requests and could achieve success with our service.
  As outlined in the contract provided to ******, an early termination fee has been assessed to the account, along with a balance due for non-payment. We regret that ****** does not agree with the outcome regarding their account. We have assisted ****** to the best of our ability and consider this matter closed.

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  The company has not resolved the core issue.

  I paid over $1,000 expecting legitimate advertising and quality leads. Instead, I received fraudulent leads, unresponsive contacts, and was constantly misled about requirements to appear visible to customers. *********************** "adjustments" did not correct the quality or the delivery of the service.
  

  The early termination fee mentioned is misapplied: according to the contract, it should be 35% of the remaining balance, and my payments already meet or exceed that amount. Their attempt to collect an additional $700 is unjustified and disputed under the Fair Debt Collection Practices Act.
  

  I have formally filed complaints with the **** the Iowa Attorney General, and have opened a dispute with my bank.

  I respectfully request the BBB to mark this complaint as unresolved.
  

   Sincerely,

  ****** *****
  ******************************
  ************ 

  
  

  Business Response

  Date: 05/01/2025

  We believe we have addressed ******** concerns to the best of our abilities. While we regret that ****** is not satisfied with the resolution provided, we stand by our efforts and consider this matter closed.

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I do not accept the business response.
  

  Angi has not resolved the issue. I was charged over $1,000 for services I never received. The leads provided were not valid or local, and I had no opportunity to earn back what I was charged. *** submitted formal complaints to the BBB, FTC, and the Iowa Attorney General about this deceptive practice, and I will continue pursuing this matter through all available consumer protection channels.
  

  Im 18 years old and this company exploited me with misleading sales tactics and a confusing contract that penalizes small business owners unfairly. I am requesting the BBB keep this complaint open, visible, and unresolved to warn others.
  
  Regards,
  - ****** *****

  
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product form Bed Bath and Beyond and paid for ****************** services from Angi (partnered with Bed Bath and Beyond) They came out on 3/22 and did the install and did a terrible job. I called to complain and the scheduled someone to come fix it on 3/27 and they never showed up. They told me they were issuing a refund, never got that. I still have a cabinet I paid too much for that is damaged from the install. It looks terrible. I have made many calls and BB&B says call Angi and Angi says call BB&B and nobody can help me. I have several cases opened and each escalated and every representative says they will call me back and nobody ever does. I just want someone to come take this cabinet that looks like c*** and give me my money back. Do I need to file it in court? What do I need to do to get some actual help?

  Customer Answer

  Date: 04/17/2025

  I have contacted both BB&B and Angi (BB&B partner) on multiple days. 

  Angi states that they sent a refund for the installation to BB&B and I need to contact them, but BB&B says they didn't get the refund and I need to contact Angi. I don't believe anyone really understands I just want to return the cabinet and get my money back because I don't want to pay $700 for an item that is broken due to BB&B partner. 

  I have gotten no help and every time I call, I have to spend at least 2 hours on the phone telling them what I am dealing with and what I am trying to do. 

  I am sure with all the run around now they are going to try and tell me I can't return the item because it has been too long. I will keep contacting them daily until I get a resolution, which is a full refund and the cabinet gone.

  Business Response

  Date: 04/25/2025

  We're so sorry to hear that Cynthia's experience had been anything but positive, and that there had been any damage to her property. We have spoken directly with *******, and we have submitted their refund request. We have also set up a service to have the cabinet disassembled for return to the retailer. If ******* does have any additional questions or concerns we do ask that they contact our ************* team directly for the quickest assistance.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Against Angi Ads Account Lockout, Service Failure, and Billing Issues To Whom It May Concern,My name is ******* *******, owner of *********. I am submitting this complaint due to Angi Ads failure to deliver promised services, resulting in serious business losses and emotional distress.I signed up in November 2024 and was promised high-quality leads and ongoing client support. Instead, I experienced delayed or irrelevant leads, ongoing app failures, and eventually a full account lockout that prevented me from responding to clients.Despite multiple requests, I was not reassigned a client success manager. My assistant was also unable to access the account. ********************** acknowledged the problem but stalled resolution for months, citing internal delays and vacations. While I was given two months of credit, the damage spanned a much longer period.Worse, I continued to be billed for services I could not use. When I raised the issue, I received no clear resolution and was left locked out. Their lack of urgency and professionalism caused loss of income, extreme frustration, and harm to my business reputation.I am requesting a full refund for all affected months (Nov 2024 to present), reinstatement of access, and written resolution.Angis conduct shows a pattern of negligence and lack of accountability. I urge the BBB to investigate and hold Angi accountable.Sincerely,******* ******* Eco Green ************ **********************

  Business Response

  Date: 04/23/2025

  Due to the provider filing a complaint through legal channels, we will be following up with them accordingly through their complaint. We hope to have this matter resolved shortly.