Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Angi has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Angi

  130 E Washington St Indianapolis, IN 46204-4605

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 1 year agreement with Angie leads under the promise of receiving advertising services and quality leads. I paid $280 a month. Expecting a $400 ad credit but receive 0 leads in the previous month. I received 6 scam calls, which cost me $30 per lead, totaling 180 for fake inquiries. Despite contacting Angie, they have not resolved the issue. Or refunded my money. This is not the service. I agree to and I believe the Qualifies as non performance. I request to be released from the contract without penalty and refunded the $280 from this month.

  Business Response

  Date: 07/03/2025

  We appreciate Kayla bringing this matter to our attention and apologize for any frustrations experienced. Kayla currently has 2 advertising contracts on our platform. She recently spoke with her Client Success Manager and clarified that she would like to keep one and cancel the other, per her concerns stated in this complaint. We can confirm that we have cancelled the requested contract and will waive the early termination fee, along with a refund that was processed on 7/1 as requested. A representative will be reaching out to Kayla for confirmation of this, and she is welcome to reach back out if she has any additional questions or concerns.

  Customer Answer

  Date: 07/04/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID 23516885, and find that this response/resolution is satisfactory to me. 
  
  
  
  
  
  

  
  

  Regards,

  
  

  Kayla Johnston

• Initial Complaint

  Date:06/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very disappointed with this company. I bough a membership on May ******* to have more customer for my cleaning business and they promised me 25 customers and they said i could have ******** on the works case every month but they only send me 14 on total and out of the 14 I only had 2 the leads are totally trash, many of them didn't answer, or they were looking for job not the cleaning service. they refused to replace the bad leads or to complete the the 25 leads. I called to cancel and get my money back but they only told me that this month was going to be much better and very sorry for the month before so on June ******* they took an other payment out and on Saturday 14, they send me 2 more leads and I called then without any answer at all. I called then on Sunday 15 to cancel the membership for second time and they canceled but refuse to refund the 2 months when I on only used 1 and not even the 25 houses they promised me plus they charge me 1617 for early termination. now my credit card is in dispute of this transactions because is unfair should be against the law to force people to stay with them even the are a scam . they. if they kept their promises no one would cancel. now they are threatening me to send it to collection to ruin my credit if i don't pay them. I need your help to put a stop to this fraudulent companies. they are also taking advantage discriminating me for being a Spanish speaking.

  Business Response

  Date: 06/27/2025

  We appreciate Sonia's concerns, and we're so sorry to hear that they had seen anything but success through their advertising with Angi. After reviewing the complaint we did launch a full quality assurance investigation into the sales and onboarding process. Upon review our quality assurance team found no misleading statements, no miscommunication, and that the early termination fee was explained. The fourteen leads that Sonia is referencing were received within the first week and a half of the account being approved. Following this Sonia asked for there to be adjustments in both covered categories and service area. When these categories and service areas were removed it did lower the expected amount of received leads. This was explained during the account adjustment process. 

  We do understand that Sonia had attempted to call the leads, however many homeowners may not answer unknown calls, or can easily speak on the phone. We do offer pros the ability to message homeowners directly through Angi. We do also highly recommend reaching out through both text and email. We also provide a way for the pros in our network to report any leads that have concerns. This can be done directly through the app or pro page. This allows us to better review the leads received, and replace any leads deemed invalid. Our management team has reached out to Sonia to review the leads, go over best practices, and provide information to help Sonia see more success. Sonia has declined this assistance, and simply requested to cancel. Sonia has also stated that money owed will not be paid and to send the account to collections. Given that we have attempted to work in good faith, did not misrepresent the product, and any lower lead totals was a result of Sonia's requested account adjustments the early termination fee and past due balance will not be waived. We do ask that Sonia contact our Business Center directly with any questions or to provide payment. 

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23502559, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  Sonia Lewis
  

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23502559, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  
  [Provide details of why you are not satisfied with this resolution.]    I am not satisfy with the answer because I called multiple times to complain about  the scam leads and I even rated but their answer was SORRY BUT NOTHING WE CAN DO! they told me to try one more month and probably will have luck this time. they admitted sending me only 14 of 25 and only a week and a half not even a month when I called them they told me I didn't have enough budget and I removed the janitorial and recuring service then they told me I was going to have 25 or probably more because one time cleaning cost less then the other leads. they took and other payment and send me 2 more leads and they were the same junk. yes I removed a few cities far away because I don't want to go that far. why you are lying you never tried to replace the bad leads. even today I had a phone call with someone in Spanish and he didn't give me a solution instead he told me they going to send this to collection against me. I asked him questions if he would be ok to get charged for a service dint work he didn't  have answers. I need to say also that BBB should not let this scam business to give services scamming little businesses like mine. they want to forced me to pay the early termination fee as if they were a good company. Walmart, amazon, etc. and if have something you don't like you can return it but this angi wants to steel suppostly legal. I though I was the only one scammed but NO you have more the 2000 complaints.
  
  
  
  Regards
  
  
  
  Sonia Lewis
  

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  He was referred by ANGI online to refinish and paint my dining set in February. He picked it up, I paid half $250. Now he cannot be reached. ANGI is unable to reach him. Has a ******** **** and has blocked me. He also took my quilt rack to add screws and glue. Works for ************************.

  Business Response

  Date: 07/02/2025

  We appreciate ********* bringing this matter to our attention and sincerely apologize for *********** experience with this pro. At Angi, we offer an in-house resolution process within our Customer Solutions Team where we will mediate between the homeowner and the service provider to assist with a resolution. Our Customer Solutions Team has been in contact with ********* regarding this process, but ********* replied informing us that she does not want to proceed with our assistance. If ********* changes her mind, we would be more than happy to start our Problem Resolution process to assist with this matter. 
  
  

  Customer Answer

  Date: 07/02/2025

  I received response from Angi saying they couldn't reach the man who took my furniture. Then they acted likeI had never filed a complaint. I was unwilling to go through it again. 

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I received response from Angi saying they couldn't reach the man who took my furniture. Then they acted likeI had never filed a complaint. I was unwilling to go through it again. 
  
  Regards,
  
  ********* ******

  
  

  
  

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 dressers from *******. I also ordered assembly for them. After I recieved the items I called ******* to inquire how I set up assembly. They said it would be thru the company Angi. They transferred me to them. It appears the "assembler" was scheduled by ******* without my knowledge. He said he'd been to my home, called, and texted. I was home and have no call or text. It appears he did it thru Angi. Since I had no idea that ******* used Angi for their assembly I would not have any info about this. So now my "assembly" is considered completed. The Angi *** attempted to helpful but nothing came of it. I get so much runaround and no resolution. ******* doesn't help.I do not want a refund in my assembly. The Angi offered to get my assembly for 50% of the fee. I had already paid it in full. Now I was asked to pay 50% more? I do not want a refund. I want my assembly done . I tried reaching out to Angi as they ask when you are about to file with the BBB. No result.

  Business Response

  Date: 06/27/2025

  We appreciate ******** concerns, and we're so sorry to hear that her recent experience has been anything but positive. After reviewing the account we did find that we did respond to the email ****** sent prior to submitting a complaint. The concern was then forwarded to the appropriate department. Our team did attempt to call and sent emails following up regarding ******** complaint, but there was no response to the emails we sent or any calls back from the voicemail that was left. Upon receiving the complaint we did send an email to ****** in order to better understand their concerns, but that email has also gone unanswered. We are happy to help, but we cannot do so our emails and calls go unanswered. We do ask that ****** contact our ************* team, or respond to any of the emails that were sent so we can further assist.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February I called to cancel this service as I was only receiving junk leads for jobs from them. The leads were either wrong numbers or the person did not want anything done and worst were the scams, trying to get my bank information. So, when I called, they said I could keep my account until it's expiration in March. They also offered a free lead, which I accepted before my account expired. The "free" lead turned out to be a fraud again. So, I called letting them know that I made the required 2 calls...to the "customer " and it was another one of those leads that they didn't know why I called and didn't need anything. After explaining, they said it was not going to be free and charged me $139.28. . I was told this would be free and it was the only reason I gave Angis a chance again. Now, they are threatening me with collections. Please help.

  Business Response

  Date: 06/23/2025

  We're so sorry to hear that Benjamin's experience has been anything but positive, and that there was any misunderstanding regarding the free lead. After reviewing the account Benjamin was given two free leads if they agreed to continue advertising. Benjamin did agree, and did receive the next two leads for free. Following this Benjamin did receive notification that a homeowner did want to speak with them about a project. Benjamin accepted this lead and was appropriately charged. Benjamin failed to make the required payment and their account was terminated and sent to collections. Given this was a single instance we have waived the past due balance and are removing the account from collections. Benjamin will have no further charges and the balance is clear. If Benjamin has any additional questions or concerns we do ask that they contact our Business Center directly for assistance. 

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lied to me to get me to sign up. After a week of being with them, I had already reached my monthly budget. They rope you in for year promising all things that will never come true . They send lead that are not real and ones that it is impossible to contact the lead. I was told that i could get out of the contract if it just wasn't a right fit for business , that was not true.

  Business Response

  Date: 06/27/2025

  We apologize for any frustrations Kimberly has experienced with the advertising campaign so far. A supervisor has been in touch with Kimberly to address these concerns and a refund of $200 has been processed. Kimberly should receive the funds within 3-5 business days, and has agreed to stay on to continue advertising. Kimberly is welcome to reach back out if there are any additional questions or concerns and we will be happy to assist. 
  

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID 23484925, and find that this response/resolution is satisfactory to me. 
  
  
  
  
  
  

  
  

  Regards,

  
  

  Kimberly Utt

• Initial Complaint

  Date:06/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Angi *****************Complainant: **** *****, Owner Renovations NowEmail: **********************************: ********************************************** *** Contact (Internal): ***** *******, ******************************* signed a 1-year, $2,700/month contract with Angi in March 2025. Over the past 4 months, we've paid $10,800. The leads we received are poor quality and misleading. One customer even said she was offered a free bathroom to complete the ****** offer weve never advertised or approved.When we contacted Angi to ***ort the deceptive lead and request a refund, their *** was rude, dismissive, and abruptly terminated our contract without our consent. They then charged us $8,400 in early termination fees, despite it being their decision to cancel.This has severely harmed our business: wasted time, misled customers, and $19,200 in combined losses. After hearing similar stories, we investigated and discovered Angis deceptive marketing is a known and ongoing issue.Recent regulatory actions prove this:$2.95M ******** AG settlement (Handy, Jan 2025)$7.2M FTC fine (HomeAdvisor, 2023)$3M in refunds to contractors (FTC, 2023)2,700+ BBB complaints in 3 yearsWe demand:A full refund of the $10,800 paidImmediate reversal of the $8,400 feeA formal investigation into Angis deceptive lead generation and billing. Documents I will need time to gather and will provide shortly.

  Business Response

  Date: 06/26/2025

  We sincerely apologize to Ryan for the confusion regarding the cancellation and for any frustrations this may have caused. At this time, Ryan's advertising has been reinstated as requested and remains active, and we are in the process of refunding the early termination fee. Ryan is welcome to reach back out if any further assistance is needed and we will be happy to help.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Angi to do an assembly job for a new trampoline on June 13th. Angi sent a ***resentative out to do the job that completely ruined and damaged my trampoline. My daughter tried to jump in it and almost broke her arm! When i contacted the **** he stated that the parts were cheap and to try and order another one. I contacted Angi to let them know the situation and they sent out another *** to ***air the job. This yep was very nice and confirmed that the previous *** had damaged the trampoline and i needed to request a ***lacement. He contacted Angi for me and let them know the situation and that it could only be fixed if i got a new trampoline. They told me to request it from *******. I did this and ******* refused to refund or ***lace it because it didnt arrive damaged. It wasnt until the Angi worker started to assemble it that it became damaged, and that Angi should be responsible for the refund or the ***lacement. I contacted Angi to let them know this and they gave me the run around. First they told me to contact the ***. **** is definitely not a resolution because that man would not even answer the phone. Then they told me to complete a damaged form to request a refund. I did that and when i called to ask about the status and to make sure my docs were uploaded correctly, they told me that they dont know anything about a damage department or form and they dont have a number to connect me to. Then they tell me to contact *******. I call ******* and they tell me to file a claim. They give me a bogus number to a claims department for a grocery settlement from 2024. This is poor customer service on everybodys part. ********************** needs to take accountability and refund me for the damages that their worker has caused so that I can get my merchandise and my children can enjoy the gift that i purchased for them. This is horrible and Ive never felt so disregarded in my life! I would like my money back so that I can get what i paid for. He broke the cover and the net

  Business Response

  Date: 06/27/2025

  We appreciate ******* bringing this matter to our attention. This is certainly not the outcome we would expect ******* to have and we sincerely apologize for Tamieka's experience. A supervisor has been in touch with ******* and a refund has been issued. We are currently waiting to hear back from ******* as to whether or not a replacement is going to be purchased after the refund is received so that we can reschedule the assembly with another pro. ******* is welcome to reach back out to us or the supervisor she spoke with to proceed with rescheduling a new assembly booking.

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Angi used a terrible contractor to install three ceiling fans in my new home last year. The contractor did the work poorly, did not install remote control kits, did not advise me that the full features of the fans would not work because he did not install the kits, then took all the kits and instruction books with him when he left. Additionally, he left grease and damage on mu ceilings in three rooms, left mud on my rug, did not balance the fans properly. I have been trying for months to get Angi to get this taken care of, as they have a one year guarantee on the work. They keep scheduling appointments with a contractor, then less than 24 hours out from my appointment, I will get cancellation notices followed by notification that a new appointment has been scheduled - without consulting with me, and at times that I cannot be present because of my job. After this happened a couple of times, I asked them specifically to contact me before scheduling. This happened last week, we agreed on a time and date - and then once again, this afternoon the appointment was canceled and rescheduled without my input. Their phone service is terrible, seemingly outsourced to someplace like *****, and they have repeatedly left dishonest notes in their customer service system, claiming that I canceled or was not present for an appointment. None of this has been my fault - it has been their unprofessional and unskilled contractors, and their poor phone service. I just want this job completed safely and properly. That shouldn't be too much to ask, and it shouldn't take so much time for them to uphold their end of the bargain.

  Business Response

  Date: 06/24/2025

  We regret the experience and frustration Jon had while getting their project completed. Recently, we followed up with them and were able to schedule the work. We're currently waiting for confirmation from Jon on how the project turned out. We hope to hear from Jon soon to ensure the work was completed to their satisfaction.  

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID 23471901, and find that this response/resolution is satisfactory to me. 
  
  
  
  
  
  

  
  

  Regards,

  
  

  Jon Cohorn

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was listed for a home repair on Angi (formerly angis list) which I did not request--I believe this was done by Angi. The work stated was needed in *********, which I do not even live in, I am in *******. I have emailed, called several times, and requested the account, which I did not open, be closed and/or deleted. They continue to harass me and call at all hours.

  Business Response

  Date: 06/17/2025

  We apologize for Kevin's experience and any frustrations this might have caused. The project request we received for Kevin originated outside of our platform, and was forwarded to us through an affiliate source. Unfortunately, this prevents us from determining who may have requested this project on Kevin's behalf and/or with Kevin's contact information. We have, however, closed the project request and taken steps to ensure that emails, texts, and phone calls are ceased, and Kevin's information have been removed from all communication listings. Kevin is welcome to reach back out to us if any further assistance is required and we're happy to help.