Current Alerts For This Business
BBB files indicate that this company may have a pattern of complaint. Specifically, consumers allege the business
• Provides leads that are false, outdated, and/or have invalid contact information
• Fails to clearly and conspicuously disclose contractual terms and details of services
• Becomes difficult to reach and/or fails to respond in a timely manner when consumers wish to inquire about issues pertaining to refunds, contractual agreements, services, and/or lead quality
• Suggests “Pros” who provide shoddy work and/or unreliable service
• Applies unexpected charges for services and subscriptions
On February 2, 2023, BBB requested that the business respond to the alleged pattern. On April 28, 2023, Angi responded to BBB’s requests:
"Angi denies that any of the individual cases amount to a pattern of complaints. The vast majority of our customers do not experience these issues, as these claims represent only .003% of total projects requested.”
The following is a summary of Angi’s response to each allegation:
Provides leads that are false, outdated, and/or have invalid contact information:
“We deny that this is a pattern of complaint given these claims represent less than 0.0009% of projects requested/leads.
Because we value the integrity of our platform and our relationship with Pros, we have invested millions of dollars in technology to filter out potentially invalid service requests to ensure that only robust, valid, and high quality leads are provided to Pros. This year, we have increased our investment in this area substantially. We have implemented screening processes that evaluate incoming service requests across multiple criteria, and only those service requests that pass through the various filters will be matched to Pros. We are continually updating these screening processes to improve the quality of our leads. In addition, if we learn that any spam leads got through our filtering system and were matched to Pros, we will proactively provide lead credits to the Pros who received such leads.”
Fails to clearly and conspicuously disclose contractual terms and details of services:
“We deny that this is a pattern of complaint as we clearly present terms and conditions to all users, Pros, and homeowners, who use our services. According to our data, any complaints represent a negligible percentage of claims.
As part of our enrollment process, we require Pros, before joining the network, to review and affirmatively agree not only to our terms and conditions, but also our ‘Agreement to Key Terms,’ which, as the title suggests clearly and conspicuously addresses questions relating to key terms that govern the contract and relationship between us and the Pro. This affirmative step, which goes above and beyond the standard process of accepting terms and conditions, helps clarify the details of our service and how Pros can be successful on our platform.”
Becomes difficult to reach and/or fails to respond in a timely manner when consumers wish to inquire about issues pertaining to refunds, contractual agreements, services, and/or lead quality:
“We offer robust customer care hours across chat, phone and email and are proud to boast wait times less than the industry average. This is clearly not a pattern as it represents less than 0.0003% of projects requested.
Our customer care team is available at minimum Monday - Friday from 8-8 ET via chat, email and phone and over the weekends we have care teams staffing phone, chat and email to ensure rapid response. Our average response time for chat is less than 120 seconds and on average under two minutes by phone. These wait times are not only in line with industry best practices, but in many instances, beating industry averages. Customers have access to multiple channels (phone, chat, and email) for assistance so that we can best serve them on their preferred channel of communication…We are continually working to ensure we have the right staffing to help both homeowners and Pros with any issues, questions or help they might need.”
Suggests “Pros” who provide shoddy work and/or unreliable service:
“Millions of people come to Angi every year and find quality Pros to do their work. Of the millions of projects 0.0006% result in an issue with the quality of workmanship. We are proud of our over 99% happiness rate and deny that there is any pattern of complaints relating to the quality of work.
Only Certified Pros and other Angi-approved Pros are featured with premier placement and badging on the directory or through matching. We also have a robust monitoring process in place to identify any negative trends with Pros. This added measure helps us ensure a level of quality. We not only have reliable customer care support available all days of the week, we have processes in place to assist. These include our Complaint Resolution Process and the Happiness Guarantee.”
Applies unexpected charges for services and subscriptions:
“0.001% of total project requests/leads resulted in a complaint of this nature. This is not a pattern of complaint.
All customers and Pros must review and agree to relevant Terms of Use prior to using our services. The Terms clearly state expectations for any subscriptions, memberships, and fixed price service bookings. If customers or Pros have questions, they can reach our care teams for assistance. Additionally, an automatic membership renewal email is sent to homeowners 30-60 days in advance to give them necessary time to review their subscription details and decide if they would like to cancel. We also send Pros notices 30-60 days in advance of their renewal to afford them the opportunity to review and determine if they want to continue their contract. Lastly, efforts, including improved user experience for Pros as well as machine learning-based matching, are being made to support service professionals in managing their spending to stay within their allocated budget and avoid overspending.”
As of June 13, 2023, BBB will continue to monitor the alleged pattern of complaint.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Our business used Angi in the past and decided to give them another try. Well, make sure as the professional provider you are aware of your contract. I called them 2 months in advance to ensure that our contract would not auto-renew at the end of the term and was assured that it was taken care of. Imagine my surprise when I found a charge on my credit card after the contract ended. So, I reached out to our client success manager, and he is just not in a hurry to rectify the situation. I spoke with him at the beginning of the week, and I was told I should hear something back in a day or so. It's now the end of the week and I haven't heard anything and haven't been refunded either. I followed up with him 4 days after we originally spoke, and he has not responded. It's frustrating when we provide good service to customers to be treated this way by a company. I would not recommend doing business with them. I came here to share our company's experience and then found some other complaints that have also been our experience. For example, receiving old leads or leads that others had already received. We were told the leads were exclusive to our company. Also, it's been incredibly difficult to contact our client success manager. The very busy owner of our company made an appointment with our client success manager, and he was over 30 minutes late to this phone call appointment. Then he told the owner he would have to reschedule the appointment for 2 weeks later!! Absolutely ridiculous. If we ran our business like that, we would be out of business. I just want to be refunded what was incorrectly charged after our contract ended and for no other charges to go through.
Business response
08/05/2024
We regret that our relationship with ***** has ended. We have reviewed her account and made the necessary corrections. Her account has been canceled effective immediately, and we have issued a refund for the July payment. We wish ***** the best in her future endeavors.Customer response
08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. Angi has refunded me the amount owed and has said they have closed out our contract. As long as no other charges go through, everything is taken care of.
Regards,
*********************
Initial Complaint
07/26/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I can't express how unbelievable Angi and their sales team are... these people are the worst... they lie about Angi, the call and leave lying messages promising your company work, they call all hours of the day incessantly. I have never solicited this company, which is essentially a pay for rank site that dupes consumers, to advertise for my business. I have told these frauds repeatedly to STOP CALLING MY BUSINESS... they never listen... they change their number constantly... they call back even though you tell the sales frauds not to... I do not want to do business with Angi. Angi is lying to contractors. Angi is ****** aggressive with their sales tactics. The site is not a merit based review site. Angi is pay for rank & the contractors pays for everything the customer does via **********************. I want Angi to stop calling my business & if telling them will not stop the calls, then a complaint to the BBB should.Business response
08/07/2024
We sincerely apologize to *** for the experience he had with our sales consultants and for the unwanted phone calls he received. This is certainly not the type of customer service we expect to be delivered, and the matter is being addressed internally with the appropriate teams. ***'s account and phone number have been placed on our Do Not Contact list and he should not receive any further phone calls. We welcome him to reach back out should he have any additional questions or concerns.Customer response
08/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
*********************
Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Angies list came in and did a job. We paid $2070 total for the job. They claim we pain $1350. The job was done incorrectly. They ruined the air conditioner they installed and refused to finish the job by taking the old air conditioner and disposing of it. We asked for insurance for the until and ******* and ***** refused to get the insurence. We asked for a detailed receipt and they refused to give us one. They treated us very poorly during the time they were here.Business response
07/31/2024
We regret any frustration or inconvenience CaiDean has experienced while trying to address their air conditioner issue. Unfortunately, with the information provided in this complaint, we are unable to locate an account for *******. We kindly ask that ******* follow up directly with our Claims team to discuss their concernsInitial Complaint
07/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On July 22, 2024, at approximately 10:30 a.m., I went on the internet to look for a company to trim bushes and shrubs at my home. I specifically did not use Angi's. Instead I selected a company called All Star Pros. I proceeded with a description of the work I am looking to have done, and, stupidly, shared my cell phone number, email address, and home address. I should have noted that there was no phone number or address associated with this business on this site. Within seconds of submitting my request for an estimate, I began receiving numerous calls, texts, and emails from landscapers all saying they are with Angi's. This website NEVER made any reference to a connection with Angi's. I want no further contact by ANY of the businesses and Angi's.Customer response
07/23/2024
This complaint is against Angi. I do not see an address for that company, but the telephone number on the website is 1-888-811-ANGI.
The company that I thought I was doing business with is shown on website as All Star Pros, and the pictures I attached are from that company's website. No telephone number or address is listed. [That should have been my first sign that it is not an actual company.]. The minute I submitted my request for an estimate, I began receiving numerous phone calls, texts, and emails from people introducing themself as a contractor from Angi. I did NOT want to do business with Angi, but was fraudulently connected to them through an ad that in no way indicated a connection with Angi.
I explained to each of the people that called me that I was not interested in doing business with Angi. One person, after I explained how he fraudulently received my information, told me that he was also unhappy about this because each vendor who is given my information needs to pay Angi $40 for the referral.
Again, my complaint is against Angi for (1) creating a fraudulent website for a business that does not even exist, (2) sharing my information with multiple vendors, information that I NEVER gave Angi permission to share, and (3) charging each vendor $40 to receive my information.
No money was exchanged, there is no invoice.
Business response
07/31/2024
We apologize for any inconvenience this may have caused, ****. Based on the contact information provided by the customer, we have placed her on a Do Not Contact list and removed her profile page.Initial Complaint
07/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
It was about this time last year, I was black balled from Angie's platform after years of service to this platform. I had an ex girlfriend who was bitter because I left the relationship. This individual had all my information from driver license copy to social security card, as well as pictures of myself. She decided to call Angie's list and lie about my misuse of the platform. Without any questioning to me Angie's allowed themselves to become part of a defamation of my character. I have been trying to get answers from them and nothing has been done but complete and utter ignorance towards me by Angie's list. Signing up with Angie's you must submit photo ID, banking information, pass background, Angie's list has not given reason why I was black balled however continue to desecrate my character. I want to file a lawsuit against them for the defamation, the unprofessional non service protection for contractors. Also loss of wages and placing me through phases of homelessness and financial burdens. I need help with this issue, what do I do nowBusiness response
07/30/2024
We're so sorry to hear that ****** feels he was unjustly removed from our network. We do take concerns of this nature very seriously, and we did perform a full investigation into his account. Upon completing our review we did determine that Tiyone should continue to be removed from our network. Unfortunately, due to the nature of his concern we cannot provide any further details regarding our decision. If he does have any questions we do ask that he contact our Pro Support team for assistance.Customer response
07/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Tiyone *****Customer response
07/30/2024
This does not resolve my issue with this platform, after numerous lawsuits against this company they care less after taking in more money than contractors received. Furthermore this companies investigation does not clarify to me why I was blocked from the platform. I am getting the same lame message back with an empty reason that I can defend myself against. How is there an investigation when I am not questioned nor am I told specific details of my wrong doing.Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I booked a TV installation through ******* that was fulfilled by Angi. The appointment was on 7/23/2024. The "pros" (as Angi refers to them) who came to do the installation were not able to complete it. The additionally made many holes in my wall in the process. I had to have a new person (outside of Angi) to install the *** I will also have to pay someone to repair the multiple holes in my wall. I contacted Angi for a refund of the installation and money for damages the "pros" caused. I have spoken to 4 different departments and have been unsuccessful in getting any assistance. I keep getting referred to different departments with none of them being able to help.I paid $79 for the install initially.Business response
07/30/2024
We're so sorry to hear that *****'s had this experience. This is not the level of service we would expect for her to have, and our Claims team has been in contact with her regarding the damage. Our Claims process is in place to assist whenever damage *** have been caused by an Angi Services professional. At this time we are awaiting additional information from ***** regarding the cost of repairs before we can move forward with processing her Claim. We do ask that she provide the additional necessary details so we can move forward with next steps. If she does have any questions we do ask that she contact our Claims team directly for assistance.Initial Complaint
07/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have several grievances against Angi services. They do not have the correct agents that fully understand the scope of a job or the pros concern. Angi is only concerned about collecting customers info and payment and not about the details of the booking. Many times Ive already reported them on BBB for the same issue. And hey its recurring every month. The most recent ones are 4 unpaid compensation, including today. I previously sent Angi Services an email to complain about this issue 1 weeks ago. I listed my issues and included pictures and evidence to support claims. And I have an option to be reached out to. Up til now I am yet to receive any response to my email. Today I had a booking at 8am. Upon my arrival I noticed that the agent who had gotten the booking set up put all the services into one booking, which is wrong as they are all separate services and fees. I then advised the customer to call ********************** and get it situated. She called them in front of me and explained and had them cancel her booking. The agent on the line assured me id be compensated for the booking. But I was never compensated. Instead, when I rewatched out to suppprt, I was told that the customer reported that I wasnt skilled for the booking. Issues like these have been happening too frequently with Angi and its really frustrating and detrimental to my business. As I can spend my time and effort elsewhere. Please help me solve this issue as I have lost revenue and potential clients due to these mistakes by Angi professionals.Business response
08/02/2024
We appreciate ******* bringing his concerns to our attention and apologize for any frustrations he has experienced with our platform. He has contacted our team in the past about prior concerns and we have done our best to resolve those concerns for him when he reaches out to us. A supervisor called and spoke with ******* earlier this week and resolved the matter he has brought to our attention this month. He is welcome to reach back out again if he needs additional assistance with this matter and we're happy to help.Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered items through wayfair and added assembly. They booked a window and didn't show so I ended up putting two of the items together myself (one was a bed and couldn't wait) they did refund me for this. Next three items (booked all around same time) service no showed, the number they gave me to contact would not accept my call said I wasn't on the list. Two of the bookings they rebooked 3 times and then cancelled on me. I caontacted ******* , said to call Angi. Angi told me to call ******* I told them I already did. They then said that the return was processed on 7/2 and that I would get a refund within 10 days, fine. Then I called the 12th still no refund was told it should be processed anytime. Then I had to call back today 7/22 and they first told me to call Wayfair again, and are now trying to get me to fill out paperwork for the return I was already told had been processed. They cancelled on me for two of the items the other item I cancelled on them after no one showed up and they rebooked me 4 days out. This is not a small amount of money I currently have a huge island box in my kitchen that I have to put together still. I asked for a manager sat on hold and then asked if they can call me back, I sat on hold for ****************************************************************************** back. I have two order numbers ********** & **********. All I wanted was my money $371.97 for these items back.Mattress Haul away $119.99 Patio Assembly $124.99 Kitchen Island Assembly $126.99 Please note they did none of these services and all I had asked for at the beginning of July was my money back.Business response
07/30/2024
We sincerely apologize for *******'s situation and regret the frustration and inconvenience she has experienced. We recently reached out to her to address her concerns and reviewed our complaint process. We are currently waiting for the submission of her form and documentation, and we hope to have her concerns resolved shortly.Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I used Angi as a way to get leads to get my business running. When I signed up with them I told them specifically what type of work my business does and doesnt perform. Yet I still kept receiving multiple leads regarding the work I specifically noted that I do not perform. I reached out to my success manager multiple times and never even received a response. I also received a ton of false leads. Numbers that were disconnected. Numbers not Im ******** People who never even called Angi. All a fraud. Or scams. Angi moved returned my call until I decided to cancel their payment. *** learned thats the only way some people will listen. I no longer want to use their service but now they want to bill me. After I held up my part of the deal. But they dont hold up theirs. This is theft. This is a scam. I will never use or recommend angis list again.Business response
08/01/2024
We appreciate ****** bringing his concerns to our attention and apologize for any frustrations he experienced while advertising with Angi.
We have reviewed ******** account notes and call records and found that he first contacted us about his lead quality concerns in October 2023. His Client Success Manager returned his call to address his concerns, but wasn't able to reach him. ****** did not call back again and we did not hear from him for the next 7 months regarding the concerns he mentioned in his complaint.
In June 2024, ******** Client Success Manager began calling him for 2 weeks straight and finally spoke with him on June 22nd. He then informed her that he wanted to cancel his advertising, and it has been cancelled as requested. The cancellation proceeded as it is outlined in the agreement ****** signed at the beginning of his advertising campaign.
****** is welcome to reach back out to us if he has any additional questions or concerns, and we wish him all the best in his future business endeavors.Initial Complaint
07/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I used Angi to find a tree service to do work in my yard. A ******************* was the first company to make contact and provide an estimate. I accepted their estimate, and the work began the next day. They were unable to finish the job but demanded payment ($1400 cash) with the understanding they would return on Tuesday, May 28 to finish the work and I never saw them again. They won't answer phone calls, emails or text messages. This is an Angi provider listed on their website, so I feel Angi has ownership in this situation. I am requesting a refund of $700 from Angi as I feel only about 1/2 the work was done.Business response
07/31/2024
We're so sorry to hear that ********'s experience has been anything but positive. When a concern arises between a homeowner and an independent pro in our network we do have a process in place to assist in coming to a mutual resolution between both the homeowners and service professionals. We have been in contact with both ******** and the pro, and we are working on finalizing details for ********'s work to be completed. If she does have any questions we do ask that she contact the agent assisting with her complaint directly for assistance.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.