Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Angi

  130 E Washington St Indianapolis, IN 46204-4605

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im following up regarding my refund request for the service I paid for, which was never fulfilled. The technician failed to show up for both scheduled appointments and ultimately never provided the service.I completed the required documentation you requested, but I have not received any response or resolution. Additionally, I was told I would not be refunded the sales tax despite the fact that no service was rendered at all. I respectfully disagree with this, as I should not be responsible for any charges, including taxes, for a service that was never ************ this point, Im requesting a full refund, including the sales tax, as this situation is entirely due to the companys failure to deliver. Please confirm the status of my refund as soon as possible.Thank you,*******

  Business Response

  Date: 04/18/2025

  We have followed up with ******* directly and confirmed that she has heard back from ******* regarding her issue, which has now been addressed. We are pleased to hear that Crystal's concern has been resolved.

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 7th 2025 I was contacted by Angi's I was unaware of a contract for 12 months and to get out of contract you must pay 35 percent. Before taking any leads and before my business profile was complete within 48 hours of me finding out on my own that this is a contract I called them to cancel and resolve this. They said I must pay them thousands of dollars after they already scammed me out of 560.

  Business Response

  Date: 04/24/2025

  We're so sorry to hear about Brittany's experience. We have spoken with our Accounting team and they have approved and processed a refund for Brittany's initial payment. We have also waived the early termination fee. If ******** does have any additional questions or concerns we do ask that they contact our *************** directly for the quickest assistance.

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a light fixture from *******, and Angi was contracted to complete the installation. I scheduled the installation through Angi for December 24, 2024. When the installer arrived, he claimed that my ceiling was too high and that he couldn't complete the job. He told me he would contact Angi on my behalf to request a refund. However, instead, he falsely reported to Angi that I was not home. He remained in my home for about 30 minutes, presumably to ensure he would still be compensated, and then left without completing the installation. After he left, I contacted Angi directly to inform them that I was home and to explain what actually occurred. At that time, I was told I would receive a refund for the uncompleted service, and that it could take up to five weeks.Since then, I have followed up with Angi numerous times and have been given multiple refund timelines and excuses, but I still have not received my refund. I also contacted Angi the day before the appointment to confirm that the installer would arrive as scheduled.The installer was unprofessional, did not perform the service, and was dishonest in his communication with Angi. I am simply requesting a refund for a service that was not provided.

  Business Response

  Date: 04/23/2025

  We're so sorry to hear that ********* had this experience. This is not typical, and not the level of service we would expect for them to have. We have spoken directly with *******, and processed a refund for the service. If they do have any questions we do ask that ******* contact our ************* team directly for the quickest assistance.

  Customer Answer

  Date: 04/23/2025

  First, I want to sincerely thank the BBB for handling my complaint so promptly. I truly believe I wouldnt have received any response without your assistance, and I greatly appreciate your hard work and dedication to consumers like myself.
  Although I have been contacted by Angi and they have promised to issue a refund, I remain hesitant to close this case until I actually receive the funds. In the past, Ive been given multiple timelines and explanations, none of which resulted in a resolution. Even after filing this complaint, I continued to receive inconsistent updates regarding the refund status.
  Most recently, I received a call from Angi on Saturday April 19th, and although I resubmitted all requested documentation, I was told they couldnt locate it. Ive now been informed that the refund will take 23 weeks, but I was previously told 35 weeks, which came and went without action. This issue has been ongoing since December 24th, and Im just hoping to finally see it resolved.
  Would it be possible to keep this case open until the refund has been processed and received?
  Thank you again for your support and advocacyit truly means a great deal.
  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Angies in December of 2024 seeking a plumber service, They recommended a few service providers. I chose one and notified the others, when they contacted me, that I did not need their service. However, ARS Rescue Rooter at ************ has continued to call, Someone by the name of Jade has continued to harass me up to 3 times a day, morning, noon and night, saying they need to get me on schedule for a plumbing repair. I verbally told them I did not need them. I have sent them text messages and phoned them to stop harassing me. I also called Angies. I even registered with the Do not call registry las week. They continue to harass me. I cant seem to make them stop! Help!

  Business Response

  Date: 04/18/2025

  We regret the frustration ***** has recently had with the communication from ARS Rescue Rooter. We appreciate ***** bringing their concerns to our attention. We have taken steps to follow up with *** on Junia's behalf to request that all calls to them stop. We have sent an email request and placed a call out to *** as well. We can not guarantee that *** will remove Junia from their calling list since they are an independent company from Angi, and they do have their procedures to place a potential customer on a Do Not Contact list. We also placed Junia on a Do Not Contact to avoid any calls from the Angi Network since they stated they are on a Do Not Call registry. We strongly encourage ***** to reach out to *** to make them aware of her demands. 

  Customer Answer

  Date: 04/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I appreciate Angie reaching out to the business to request they discontinue contacting me. However, in addition to what Angie has recommended, I feel Angie should suspend recommending this business to customers for a period of time to ensure they are deterred from doing this to someone else. The past five months have been an absolute nightmare, with total disregards for my rights as a consumer or respect as a human being. The fact they have not contacted me in the past few days lets me know they could have stopped immediately when I originally requested they do so.
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since March ******* the Angi pro app has been logging me out. Ive been going in over 15 times a day trying to respond to my leads. Ive called for over 2 1/2 weeks complaining and thus issue still isnt resolved. Im missing multiple leads a day and missing leads is missing money. I was told Angi is having issues with there deal with *****. What ever there issues are should not effect us paying customers that pays monthly for the service. *** has breach our contract more than one time. I need this resolved and with a month credit or cancel my service without penalty because I have never broken our agreement once but Angi has broken our agreement more than one time. The images Im sending today is the same images Ive been receiving for 2 1/2 weeks. This time I was on the phone with Angi customer service representative while I was doing everything she was telling me to do to login.

  Business Response

  Date: 04/11/2025

  We're so sorry to hear that Tyneah has had any difficulties with being logged out, and unable to access their account through our app. We did locate a bug and quickly created an update for the app that resolves this issue. We do instructions on how to update, as well as other basic troubleshooting options available at *****************************************************************************************************************************. We do ask that, if Tyneah hasn't already, to please be sure to update the app to resolve the concern. If ****** does have any additional questions we do ask that they contact their CSM directly for assistance.

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Tyneah *****
  

  Business Response

  Date: 04/16/2025

  We appreciate Tyneah providing the additional screenshots. Tyneah's Client Success Manager was able to speak on the phone and resolve the technical concerns. The Client Success Manager has also submitted a request to process a one month credit to Tyneah's account. We do appreciate Tyneah's patience as we worked to resolve the concern, and if they have any additional questions or concerns we do ask that they call their Client Success Manager directly for the quickest assistance.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to hire a handyman thru Angi. Numerous pros were appearing associated with the Project ID ************* job was due to be done today (4/9/2025) .. it wasnt. Pro was located in *************. I am in ***********. They never made an appearance and claimed (through text messages ) that the job entailed more hours than what I agreed to I booked the service for 2 hours with a set price. I called Angi voiced my complaint .. they cancelled this pro and rescheduled for Saturday 4/12/2025. I suspected there was something wrong I checked my credit card which was to be charged for the service and saw that I was being charged for this service that was never provided. (1) I have contacted my credit card company immediately to dispute the charge. Angi is not supposed to charge until the service is completed. (2) I have cancelled this requested service on the Angi website associated with my Project.What I am dealing with is not indicative of a responsible company. I am now convinced that Angi is a consumer rip ******. The email address that you provided to contact Angis integrity platform is invalid.

  Business Response

  Date: 04/10/2025

  We're so sorry to hear that ********* experience has been anything but positive, and that they had been charged prior to the service being completed. This is not typical, and we're happy to resolve this matter quickly. If a concern like this does arise, we do ask that our ************* team be contacted first to assist as quickly as possible. We do not see where ******* had contacted us prior to cancelling his booking, or contacting us regarding the charge.

  We were able to confirm that they had cancelled the service, and we have processed a full refund back to the original form of payment. While the refund has been processed, depending on the card provider, it may take 3 - 5 business days for the transaction to show on the account. If ******* does have any additional questions or concerns we do ask that they contact our ************* team directly for assistance. 

  Customer Answer

  Date: 04/10/2025

  Angis claim that I didnt contact their customer care team was correct.  When I discovered the credit card charge, I cancelled the job (online) but couldnt contact them on the phone it was after business hours.

  I contacted their customer care team this morning (4/10/2025 9:55 AM) and was informed immediately that a full refund has been processed and should take effect in 3 to 5 business days.

  Thank you for your assistance in this matter.   Ill find out in a week if Angi is on the level.   Im saving the BBB email that was sent to me and will inform you when the refund is processed.   Again, thank you.   I appreciate you all   
  

  ******* ******

   

  Customer Answer

  Date: 04/15/2025

  As of today (4/15/2025), a full refund has been posted against my credit card account.  To all the good folks at BBB, I thank you for your assistance.  

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* ******

• Initial Complaint

  Date:04/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with angi leads March 22nd, 2025. Upon speaking with ***** we were told we can have two different phone numbers for one account, she was wrong. We were also asked about zip codes we would like to service, all zip codes entered to service were the wrong ones! All the information given to us was false only to inflate their cost of advertising. I would like to cancel and for angi to refund, I am canceling the services two days after they convinced us to sign up!

  Business Response

  Date: 04/10/2025

  We appreciate Waffa's concerns, and we're so sorry to hear that their account was not set up properly initially. We do provide all contact information, coverage areas, and public facing contact information on our advertising agreement prior to submitting the pro application to join. We apologize that anything had been overlooked or incorrect on this form. We did speak with Waffa yesterday, April 9th, and we were able to resolve their concerns. If ***** does have any additional questions regarding the account we do ask that they contact our *************** directly for the quickest assistance.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every few months I start getting calls again for some type of home improvement project. I do not own a home in my name other than one my ex got in the divorce. Any time I am with family and we talk about something they did the calls start.

  Business Response

  Date: 04/10/2025

  We're so sorry to hear that ******* has been receiving any unwanted calls, texts, and emails related to home projects. After reviewing the complaint we were not able to locate an account with the phone number provided. There was also no email provided by ******* through the BBB for us to be able to reach out directly. We were able to locate an account with Raechel's name, however the phone number and address for that account do not match that submitted to the BBB. We can see that ******* did call our ************* team on April 9th regarding this complaint, and their phone number was placed on our "Do Not Call" list. If ******* does wish to have their personal information removed from Angi we do ask that they fill out our account removal form at  *******************************************************************. If ******* does have any additional questions we do ask that they call our ************* team directly for further assistance.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Subject: Serious Concerns Regarding Angie Leads Practices and Account Handling**I am writing to formally express my concerns regarding my experience with Angie Leads. Over the course of my engagement with the platform, I have encountered multiple issues that have not only affected my business financially, but have also compromised my reputation with potential customers.Several individuals Ive contacted through Angie Leads have expressed that their personal information was obtained without their consent. These complaints have led me to believe that Angie Leads may be sourcing leads through questionable or even illegal means. Ive since requested my account be placed on a permanent pause until these concerns could be addressed.Despite this request, my account has been repeatedly reactivated without my authorization, and leads continue to be sentleads I did not agree to receive or pay for. Ive reached out numerous times to customer support to resolve this, but my concerns are consistently ignored or dismissed. To date, I have spent thousands of dollars on what I now consider largely unusable or illegitimate leads.The lack of transparency, unauthorized charges, and failure to provide proper support has led me to lose all confidence in your platform. I rarely leave negative reviews, but after months of unaddressed issues and what feels like deliberate reactivation of my account, I feel I have no other recourse.I am requesting an immediate investigation into the unauthorized reactivation of my account and a full review of the leads and charges applied. I expect a timely and transparent response before I take further action to protect my business interests.I want a refund for every lead I have ever gotten from them at this point. There was a huge lawsuit against them in 2023 and their practices have gotten worse. Shut this place down!Sincerely, ***** ****** Owner, Bearded Bear Repair HVAC ******************************************************************

  Business Response

  Date: 04/18/2025

  We're so sorry to hear that ******* experience has been anything but positive, and that they had not seen more success with Angi. After reviewing the complaint we did reach out directly to ***** for additional information, and we do ask that they respond to that email directly so we can further assist.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a trampoline through ******* and I paid ****** to have one of the Angi Pro's come to install it. It was scheduled for April 3rd at 5:00 the pro ****** came and hour late and it was getting dark and raining so he asked that I reschedule. I rescheduled to Sunday April 6th with a pro named Aliyah she texted me and said she wasn't coming due to the rain and she would come on Monday April 7th at 11:00 she no called no showed. I called Angi and let them know about all this and all they did was say I am sorry we can reschedule? So I have a reschedule going on today started at 10:10 his name is **** but he told me he is oinly alloted 3 hours and this would take longer than that so I would have to once again call Angi back and have someone else come out to finish the job. Suggested two pro's not just one. Totally unacceptable and unprofessional and unreliable. I would like my trampoline put together as I was stated it would be through Walmart/Angi and I also want my money back as well. I will never do business with Angi again after this.

  Business Response

  Date: 04/14/2025

  We appreciate ******** bringing this matter to our attention and sincerely apologize for the scheduling issues that occurred with this booking. Upon checking the booking details, we saw that ******** contacted our ************* Team and confirmed that the job was completed, stating the pro started at 10:10am and finished at 2:45pm. Since the job has been completed, we consider this matter resolved. ******** is welcome to reach back out with any additional questions or concerns and we'd be happy to assist.