Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Angi

  130 E Washington St Indianapolis, IN 46204-4605

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When signing up, I called on our recorded line and spoke with *******************, who responded to my question of providing me with ***** leads a month and if it was possible, yes we could easily do that! Well to date, Angi provided me with 26 total leads in 3 months. At my company, we close 76% of the clientele that we engage with. Thumbtack does an excellent job of providing a good percentage of valid leads. I was paying $800 a month for advertising and leads with Angi, and no one on my team was able to follow one valid lead due to false lead information including false phone numbers (people answer and say they never asked for services), addresses (non-existent) and emails (unable to deliver/address not found). The customer service also is no help in resolving any issues because they all have script to read to resolve your issue. Since all the calls and emails are recorded or saved Angi can see I have made many attempts to resolve this matter with no resolution from Angi in return. Angi is currently being sued by the *** for the reasons I have directly stated. The company misrepresented the quality, and the ability to provide project leads as well as their advertising capability to my business and others. Angi uses a wide range of deceptive and misleading tactics in selling home improvement project leads to service providers as well as homeowners.I decided to write this as a consumer, business owner, and developer to inform the small businesses owners, homeowners, and anyone else considering their services, to beware. Youre signing up for a service that you will not receive. Angi has a clause for you to pay 36% of your annual contract if you cancel. I have cancelled my subscription, and currently have my legal department drafting a lawsuit for Angi. Since its hard to get a return phone call, or return email, I am now forced to take legal action to get resolution. I hope this helps anyone reading this to make an informed decision about whether to choose Angi.

  Business Response

  Date: 02/03/2023

  We appreciate **** bringing these concerns to our attention, and we sincerely apologize that his advertising experience with Angi wasn't a positive one. To clarify, the leads per month he was quoted on the phone is an average per month over the 12 month period. The amount of leads may vary month to month depending on demand, especially in the construction trade, as pros will typically have a decrease in leads during the colder months while having a substantial increase during warmer months. **** signed with us on 10/19/22 and received 26 leads from 10/20/22 to 12/16/2. His Onboarding Specialist and Client Success Manager both attempted to assist him with his advertising campaign and his lead concerns early on, but we were both met with resistance. We do not have recordings of the phone conversations since the state of ******** has an "all party consent" recording law, so we do not have the capability to record any calls to/from ********. He did, however, contractually agree to the 12 month commitment but did not uphold his end by stopping the monthly payments. Due to this, the advertising was cancelled and proceeded as outlined in the agreement he signed, and we will continue to pursue any balance that is still owed. Additionally, his profile has been excluded from our directory as requested. We do believe **** and his business would have seen success with Angi Ads had he not decided to cancel so early on in the winter months, and would have been more than happy and willing to work with him on success strategies with his leads throughout his advertising campaign. He is welcome to reach back out to us if he has any further questions or concerns.

  Customer Answer

  Date: 02/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  What Angi is reporting is in accurate in terms of my account. Angi was paid up to the point of covering my cancellation. They insist on me paying a balance as a part of a contract signed when they did not uphold the terms outlined. The leads they attempted to provide as part of advertising were not valid and in many cases not even the person they advertised it to be. Angi never vetted any of the leads which lead me to a loss on many man hours to me and my advertising team. I utilize the same service with other providers similar to Angi and have not had to deal with ANY of the same issues. I reached out to Angi and had a conversation with an employee (in which I do have the recording) and I was talked to in a manner that I had to remind the servicer that I was a client and I was not to be talked to in such a way. Her idea of resolving the issue was it was best to hang up on me when letting her know this was not going away and I was trying to resolve this without utilizing my legal council. Currently I am paid up and figuring out how I want to move forward with the remainder of the contract, but I was advised to wait as the contract is being reviewed. Thats all I am allowed to legally say but let it be made clear as a company with a 5 star ****** rating and A+ BBB accreditation, I have never had an issue paying for a proper service when the contract is fulfilled. 
  
  Regards,
  
  *********************
  

  Business Response

  Date: 02/23/2023

  We appreciate ****** response. Our Collections Team reached out to him on 2/8/23 and discussed an option for a settlement to resolve the matter. They followed up again on 2/20/23 and are waiting to hear back on his decision. He can reach back out directly to the representative handling his settlement offer, or he can call our *************** at ************ and a representative will connect him. 

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  Angi has generated emails to me outlining they are willing to resolve my issue by having me pay 65% of the remaining balance of their contractual agreement. Angi however has not attempted in any way to resolve the true issues I have with the company. The contract that failed to be clear and conspicuously disclose all the terms and details of what services were actually being offered outside of talking to the agent that we had dealt with. The agent presented the companies abilities to be well over their true capabilities. When trying to contact Angi thru phone, and emails, it would be days and weeks before responses were made while I was still being billed at a monthly rate. BLC sent an email to Angi on 2/15/23 requesting a copy of the signed original via email, and received no response. However, we did receive an autogenerated email on 2/22/23 requesting to pay the balance or face 3rd party collections action. So to recap, Angi failed to provide the services I agreed to, Failed to be clear in contractual agreements and uphold their end due to lack of volume that they attest to "weather" effects, and when trying to connect to resolve issues even prior to cancelling, they become unresponsive, and call weeks later without any resolution. Yet their idea of settling the matter is to pay a fraction of what they feel is owed. You provided BLC with minimal leads, and your advertising was not able to help in assisting in one single dollar being generated to the company, while other similar advertising companies have been able to produce. My resolution would be to let me out of the contract, keep the $1600 I have paid you for the advertising, and part ways. 
  
  Regards,
  
  *********************

  
  

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/01/2023 I have an agreement with Angi *** to provide leads for my roofing company. Lately they have been using an untruthful and misrepresenting advertising campaign to obtain leads that they send to us. They are luring people to give their personal information by telling them if they do, they will see if they qualify for a free roof. Angi *** is then selling that information on to us, a contractor, under the pretense that they are in need of a roof. We pay for these leads individually. When we get in touch with the customer, both parties become aware that they have been a part of a phising scheme. We are not able to recover the money spent on these leads- and the customer is no closer to applying for, or seeing if they qualify for a new roof- because we do not offer that.

  Business Response

  Date: 02/01/2023

  We thank ****** for contacting us and we sincerely apologize for any frustrations that he has experienced. Angi offers advertising placement in an effort to attract consumers who will make their own hiring decisions. Consumers may utilize multiple avenues to fund their home projects, including grants or personal loans. If a consumer opts to input their contact information in an effort to gather information regarding completing a project, they are given the option to forward their information to additional service providers. These leads are provided to service providers as opportunities for them to provide a service to a homeowner. While we appreciate ******'s feedback, he has been provided with legitimate leads and we will not issue a refund.  
  

• Initial Complaint

  Date:01/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/19/23 I filled in an online form on Angi.comfor painting my apartment. I never have permission to share my phone number or email to any third parties.Within 5 minutes I began to get inundated with calls, some people called 3 times in a row. I immediately called angi.com and requested that they remove all of my info, its 24 hours later and I am still getting these spam calls, all hours of last night and early this morning. This is interfering with my work, it feels like borderline harassment.This company is a scourge. I never gave permission to share my info and when I called to request they remove my info they did nothing! I feel like Ive been doxed by Angi.com.I would hope to let any other consumer know to avoid this service like a biblical plague.

  Business Response

  Date: 02/02/2023

  We appreciate **** sharing his experience with us and we apologize if this caused any frustration. Our Project Request feature is designed to help homeowners get connected with pros quickly and efficiently. Upon submitting a request, the customer agrees to a statement which explains that their contact info will be shared with pros they are matched with so their pros can contact them about their project. We have closed the project request, unsubscribed him from email communication, and placed him on our Do Not Call list to prevent any further contact. We apologize again for any frustration or inconvenience, and **** is welcome to reach back out if he has any additional questions or concerns. 

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've used home advisor now Angie leads for years and since their merge they have stolen money charging our business without authorization. Their only remedy is sending ** new leads that lead to nothing because they're recycled horrible leads. They have an computer system that catches people's information. Their operation is a criminal and we plan to file a lawsuit. This needs to be made public and they need to be held accountable. Look at their cash flow look at their profits over 1 billion they net 77 million no way if anyone operating this way filed taxes they'd be under investigation. They have to be held accountable there needs to be a class action lawsuit for this just a guess but they have probably defrauded clients out of 200 million easily and we will set to prove this in court. Angi Inc.Type of business Public Traded as ******* ANGI (Class A)Founded ******************************************************** IAC Founder(s)**********************************, Angie ***** Key people *******************, ****************************************** Former CEO[2]Industry ****************************** [2]Services Online marketplace, Review site Revenue Increase US$1.132 billion (2018)[3]Operating income Increase **$142.035 million (2018)[3]Net income Increase **$ ****** million (2018)[3]Employees ***** [2]Subsidiaries Angi HomeAdvisor URL ir.angi.com

  Business Response

  Date: 02/01/2023

  We are in the process of reviewing this customer's account. We will be following up with them directly shortly. Our goal is to have their concerns addressed, and that is accepted by all parties.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Angies List in order to get a one time cleaning service for my friend ************************* and I have tried multiple times to delete my account and have unsubscribed from marketing emails and calls from Angi however this company Continues to contact me for marketing purposes and it has been months now and Im still getting emails when I should have been removed months ago.

  Business Response

  Date: 01/20/2023

  We appreciate ******* bringing this to our attention, and we're so sorry to hear that she's still receiving emails after unsubscribing. This is not typical, and not the kind of experience we would expect for her to have. After reviewing her account, we can see that she is unsubscribed from our marketing email list, however, she did still have two open projects on her account. If a project is open, emails pertaining to that work or other related services may still come through. We have now closed those projects, and ******* can expect all emails to stop within one week. If she is wishing to have her personal information removed form our system we ask that she visit our privacy site *********************************************************************, and to fill out the form related to removal of personal information. If she has any additional questions or concerns we ask that she contact our ************* team directly.

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a falling incident at my house five months ago and I ended up with a detached retina in my right eye. So three surgeries later I do have 20/50 vision in that eye. I contacted Angi by phone and email to close this account to no avail. They are still emailing leads and I know they will hit my bank account again for the money. I did receive a email from the account person (*******************-****** telling me I needed a Drs. Excuse to close the account. Ive never heard of such nonsense!!! I just want the account closed. ************************* DBA/ ************************************************** ************ / ************

  Business Response

  Date: 01/26/2023

  We are in communication with this customer and are still in the process of working on a resolution. We are just waiting on documentation to be sent over from the customer. Once we have this information, we should be able to have this complaint resolved to their satisfaction.

  Customer Answer

  Date: 01/28/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

  Customer Answer

  Date: 02/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards, I have told this company repeatedly that I do not need thei services any longer! They continue to send leads to my inbox and to hit my bank account for payment! I have frozen the bank accounts and will not pay them any longer What dont they understand about STOP!!! 5
  
  *************************
  

  Business Response

  Date: 02/27/2023

  We have started the cancellation process of ******'s account. His Client Success manager will contact him directly to review the process to complete the cancellation.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to browse options for a home remodel and instead I have gotten 100 phone calls in 24 hours from people asking about my project. I am no where near ready to talk to someone and they clearly sold my phone number with out me agreeing to be contacted.

  Business Response

  Date: 01/24/2023

  We do apologize for any inconvenience that this may have caused *******. With the contact information provided, we have placed her information on a Do Not Contact list and removed their profile page.

  Customer Answer

  Date: 01/25/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************************

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were part of Angies list since ****. They did a great job. Then they switched to Angi. That's when the problems started. Our phone stopped ringing so I contacted them. They said we were removed due to lack of recent reports. They wanted more recent reports from customers. So we contacted a few customers that took them multiple calls to get the reports on. Our customers did so even though they no longer used Angi. Then to get back on Angi doubled our price stating it now includes both interior and exterior ads. We did get a request fairly quick for an estimate. It was odd that people were not calling back or replying to our emails. Some clients said the work was already completed and they were tired of being harassed by angi contractors. I spoke to Angi support a few times because the names would disappear or phone numbers and addresses were not valid. This went on for several months. ************************* said she was checking into it. At no time in any of our interactions with Angi company did anyone deny the leads/Info were real or fake. During this past year we had 3 real contacts 2 of which we landed small jobs that was only at best a quarter of our yearly cost. When the Angi company sent me a survey I explained all the issues and we wanted to cancel as they were supplying fake info such as addresses and phone and names. Still no response. I left her a few messages. Still no response. On Jan 17,2023 I called the main angi phone number. Tried explaining ******. He was rude and said he didn't want to hear any complaints and we are under a contract and had to pay even without jobs or leads. That I had to deal with *****. He kept pushing the hold button and told me to stop talking that he didn't want to hear anything I said . He told me I was wrong and called me a liar. Angi did not keep their end of the contract nor did they tell us they were now just a leads company. They send the same few leads over and over to all in that particular field.

  Business Response

  Date: 01/27/2023

  We thank ****** for bringing his concerns to our attention and regret to hear that his experience has been anything but positive. If a service provider feels that a consumer's contact information is invalid or if they are unable to reach them using the information provided, it is recommended to contact their Client Success Manager for assistance. ******** Client Success Manager has been in contact with him throughout the duration of his ad campaign. Together they have made updates and adjustments to the profile in an effort to resolve his concerns. As he has requested to terminate the advertising agreement, we are currently processing the cancellation. If ****** has any additional questions, he is welcome to contact his Client Success Manager who would be happy to further assist. 
  
  

  Customer Answer

  Date: 01/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Angi response is not honest in anyway. They did not comply with any of our request. They also said all companies must do auto renewal. ***** did not help with any complaints. When I filed this complaint with BBB it had an auto response stating that Angi requested us do before filing. Which we did do. I called and wrote to the email address it stated. When calling we were told their was no such person in their employ. When our email was sent our response was not from the person they said it was and it only stated even though our contract was breeched by angi not us they would still expect payment. They have not offered any form of compliance to our request. We were part of angies list for decades as advertisement. They are not in any way the company they once were, they are a lead based company which if we had known that we would not have resigned with them. The are very corrupt and breeched our contract which allows us to cancel at no cost. If we would have checked the BBB listing 1st we would never have done business with them. They have thousands of complaints about the same issues we are having. We encourage any companies out there to not do any business with this company. They do not comply with their own contract or word. They never follow up or follow through with any complaints but demand money. I was given only 30 minutes for this response so alot is missing . We respectfully asked to be cancelled due to breech of contract on angi end. Fake numbers, addresses, leads. All fake. Then most disappear. 
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 02/03/2023

  We appreciate ****** reaching back out to further discuss his concerns. The auto renewal policy is outlined in the advertising agreement which ****** has accepted and agreed to. In addition, all services and terms are stated in the agreement including the cancellation process. We regret to hear that ****** is unhappy with his advertising experience, however we have provided all services as outlined in the agreement. The cancellation will be processed as defined in the agreement. While we would prefer to continue on with our business partnership, we wish ****** the best in his future business endeavors. 
  

• Initial Complaint

  Date:01/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a contractor for Angi, I recently canceled my account. They charged my credit card with an amount I didnt agree with. I called two customer service reps without any resolution. I asked for a partial credit but they couldnt give me a credit because my account was already closed, however, they took money out of my account after it was closed. A month prior, I called to cancel and they gave me $300 in credits to stay aboard. So Im not sure why they took money from my credit card when I had credits on my Angi account. I also had a monthly limit that they exceeded and charged me for.

  Business Response

  Date: 01/23/2023

  We thank ***** for reaching out to us and regret to hear that he has any concerns regarding his billing. *****'s advertisements were terminated on 1/12/23. The charge that he received was due to leads that were issued to him prior to cancelling his account. While ***** did receive a credit, these credits were applied to additional leads that he had received. After reviewing the account, we can confirm that the final charge is valid and we wish ***** the best in his future business endeavors. 
  
  

• Initial Complaint

  Date:01/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constantly getting calls from Angi and will not stop. Bordering on harassment. Tried asking them via chat to close my account and they tell me they can't see an account. I can log in and they can call me but they say they can't close my account.

  Business Response

  Date: 01/26/2023

  We sincerely apologize for any unwanted contact ******* has received. We have placed her on our Do Not Call list and unsubscribed from email correspondence to prevent any further communications. ******* is welcome to reach back out if there are any further concerns and were more than happy to assist.
  
  

  Customer Answer

  Date: 01/27/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************************