Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered the wrong number on my application I've emailed multiple emails to fix it or find out the status of my application

  

  Business Response

  Date: 03/07/2025

  Hello,

   

  Alpine Property Management contracts with independent leasing companies to lease the homes that we manage.  Alpine Property Management screens the applications that the leasing companies submit to us, which allows us to be a true neutral party in screening process.

   

  Alpine Property Management does not have a record of any ******** *********.

   

  My guess is that he reached out to Alpine ***********, which is separate from Alpine Property Management.  I've forwarded Mr. ********** information to my contact at Alpine Leasing to find out if they have any record of him.  As we want to figure this out and move forward.

   

  ************************************** is the proper email address for application correspondence.  All communication is documented and can be easily referenced in the future, if needed.

   

  Thanks,

  Alpine Property Management

   

   

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called the emergency maintained department started 12/11 that my furnace was not working keep in mind the temper was only 10 outside a lady called back and asked if I changed the filter no I did not I have lived at this house for over yeat and half and not one person has come to change filters or check anything. She said she would send to maintained people. I have not received a call from maintained mor has any one showed up and if someone called no messages have been left. I called again several times on 12/12 no response and 12/13 several times no response and again keep in mind the weather is freezing and I told the lady I have no where to go. I have been sick with bronchitis was just getting over it was in and out of hospital missed work so short on money I did manage to get a couple of heaters for the house but again this is unacceptable that no one can call. 12 14 I called again left a nasty message and I also sent an email to the leasing people after I got a 100 late fee for not paying my rent on time which I know is my fault again I was off work pay is short I will get it paid but I asked that lady for any numbers I can call to get this resolved and no response from them. I am 56 year old lady single only one income everything is going up but my income I am doing the best I can but I know it's not good enough there bottom line is pay your rent and is all good but I deserve to have heat in the house I am leasing.

  

  Business Response

  Date: 01/07/2025

  Alpine Leasing and Alpine Property Management are 2 different companies, both registered with you.  This complaint is regarding maintenance which we do not oversee.  Please forward to Alpine Property Management.  We only handle leasing.  Thanks!

  Customer Answer

  Date: 01/07/2025

  My issue was finally resolved after three days of no heat the problem I have with the resource is  again no one wants to help it's always someone else problem 

• Initial Complaint

  Date:08/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alpine is such a scam they're trying to sue me for the FOUNDATION messing up on their house I used to rent from. THE FOUNDATION MESSED UP TO WHERE THE WATER WAS LITERALLY RISING ABOVE GROUND THROUGH THE CARPET THEN THEY WANT TO SUE ME FOR DAMAGES DONE TO THE HOME? COMPANY IS A HUGE HUGE SCAM IT SHOULD BE ILLEGAL.THIS IS ALL THE WAY BACK SINCE 2017 AND THEY'RE STILL TRYING TO COME FOR ME? COMPANY HAS ALREADY SOLD THE HOME AND STILL WANTING TO SUE? I WANT TO GO TO COURT BUT SINCE ITS BEEN SO LONG THEIR JUST FAVORING ALPINE AUTOMATICALLY ? PLEASE SEND ME NEW COURT DATE. NEVER NEVER NEVER RENT FROM THIS PLACE EVER!!!!

  

  Business Response

  Date: 08/26/2024

  I've checked in our software system, but I cannot locate a ******************* by his name, email address, or phone number.  I'm happy to dig in further if I can get a rental address history.

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This management company does not respond to any emails or phone calls. I have tried multiple times to get our rental deposit back but they do not respond. They sent an email with an incorrect deposit amount. It said we had a deposit of $995 but the amount was $1250. They are also charging $175 for a fridge cleaning. This doesnt make sense the fridge we had was a replacement they got from another tenant and was filthy. We had to clean it ourselves and left it in pristine condition prior to moving out. I would only pay the fee if they can prove it required cleaning in the first place. Its already been 25 days since we moved out and we havent received our deposit back. Per CA law deposit is to be returned 21 after moving out!

  

  Business Response

  Date: 07/17/2024

  Alpine Property Management has no record of this individual residing in one of our houses.  The write-up specifically mentions "CA law".  We're located in ************, IN and only manage homes in the *************** area.  We have no operations or presence in **********.

• Initial Complaint

  Date:07/08/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I are filing this complaint to further bring to light Alpine Property Management's business practices and continuous Harrasment financially, emotionally, and mentally. We are not responsible for maintenance fees they have added to this months dues and would like this removed and the issues of submission of any future maintenance requests be addressed to protect our financial future according to the legal contract we have signed with Alpine Property Management. After last year's complaint about the prolonged situation with no hotwater Alpine jumped to fix the hot water and remove any additional charges for the submission of Property maintenance needs for this rental property at *********************************** upon our move in. This year the air conditioner went out in the beginning of the season. We submitted a maintenance request informing of the ** failure. A long period of time and many hot days later a tech arrives to tell the obvious. It's broken and will need replacement being it's a 1995 Central Air unit that has failed. It is now July 9th and there has not been any repairs to the ** and we have just received an email Stating they are waiting for "Approval" and the ****** add med to our $1,025.00 rent was for the ** maintenance requests. We are being taken advantage of by an Accredited Business. We are not responsible for this property owners maintenance issues and request unless we literally broke or abused something. Which a 1995 Central Air unit failing upon the beginning of the 2nd year of use after intal repairs the 1st is definitely not the renters responsibility. Our rent is considered Late Via Contract on the 10th of the month. I have waited to pay this months rent I hopes to get this resolved before they take what money have left. They are open for business to receive calls tomorrow....couldn't reach them before the holiday.

  

  Business Response

  Date: 07/09/2024

  Hello.  This is all a big mis-understanding.  There is no maintenance fee owed by the tenant.  Please see attached screenshot of rent ledger showing a $0 balance.

   

  It looks to have been some confusion on that email chain referenced via screenshots.  Multiple people chiming in on one chain.  And there were some folks out of the office working remotely which added to the confusion.  Apologies for the confusion.

   

  And to further elaborate, there is NO maintenance fee charged to a tenant for repairs needed.  The only way we would ever charge a tenant for any maintenance or repair needed was if it was tenant-caused or tenant-damaged (for example, a baseball breaking a window pane).

   

  To recap, no maintenance fee is owed by the tenant at ***************

  Customer Answer

  Date: 07/09/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *********************

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! My name is ************************* and Im filing an complaint because I purchase for $65 to apply for a home in ********, *******, did not reply to respond to me at all. Its been two weeks. After reading the reviews, I learned its a scam. I want my money back. I dont appreciate for Alpine leasing taking advantage of people who is looking for a house to rent that fits my budget. I would like to *** this company for $50,000 . Please respond back and let us know what we need to do.

  

  Business Response

  Date: 05/20/2024

  Hello,

  Alpine Property Management does not market its homes for rent directly.  We contract with outside leasing companies to market our available homes, receive applications, accept deposits, etc.

  Will you please send this to Alpine Leasing LLC as they will be able to provide the documentation regarding this correspondence.

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************************

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being submitted out of fear and concerns for my family's safety  having a functional and safe living space space according to ********* Lanlord Tenants Law without retaliation or threats of any kind now or in the future.
  

  We moved in May 27th of 2023. Not before a multitude of property maintenance and owner problems.
  

  Starting with my wife and I finding squatters living in the rental we just applied for and put up a $1,000 deposit via online (no personal contact to this day).
  

   I found Alpine on BBB website and me being a BBB member myself led me to extend trust with my family and money.
  
   I came by to check on the rental we put a deposit on via online with no idea who Alpine was or even if they were a scam. After about week of making deposit and not getting any calls to meet for a walk thru before contract was signed.
  
   I arrived at the rental myself to find people moving in claims that they also paid a deposit and signed a lease.
  
   I immediately found there address for Alpine thru BBB and drove to their office on *******. When they opened the door for business it was not open for ******** was made to stand outside in the rain explaining what I found and asking where our $1,000 is at?
  
   I explained the details of what I found on their property and they told us they would get back to us and shut the door. (Very unprofessional beginning).
  
   Two very nervous weeks pass and they contact us stating the property was now available would we like to continue with lease and move-in? We were assuming our money was stolen and were going to be homeless at that point when they called back. So we felt this was a blessing considering the prior squatters living there.
  
   Yes we took our option to have a home for a family of four and moved in May 27th,2023. We were instructed to come and pick up the keys. Nobody from Alpine had offered afrer recovering the property from Squatters to do a walk thru with us before we move in sign a lease.
  
   We got the keys and came over after work May 27th to discover...
  
  1. 2 Falling tress within 5 feet of the home,
  
  2.no electricity,
  
  3.clogged faucets,
  
  4.Clogged drains,
  
  5.broken garage doors,
  
  6.no key they supplied actually worked and they were the same locks from the squatters,
  
  7.broken ** unit,
  
  8.broken furnace,
  
  9.many leaking water spigots from the bathroom,laundry room, kitchen, and outside spigot, light fixtures not working.
  
  10.Mold growing on walls in the basement no dehumidifiers.
  
  11.After electrical was established lots of outlets didn't work.
  
  12.No hot water since May 27th. They fixed the shower faucet a month ago and then I complained again about no hot water and they determined it eas a the water heater being it was a 13 year old Sear water tank they said it needed replaced.
   They replaced and after the replacement the water never got hot. I wrote to the maintenance team again and they determined the installation was done correctly but someone in Alpine management chose to put a used Hot Water Tank in place of our old broken tank in this rental.
   We have not had hot water since May 27th.
  
  13.The Kitchen has been an on going maintenance concer starting with the dripping grease from Stove Exhaust hood. There was a good 30 years worth of grease dripping on our food and stove top anytime of day. Potential fire hazard being so much grease inside the traps and pipes. Alpine put a new exhaust hood up 7 months later but it still drips grease on hot days or while we are cooking.
  
  14.No water pressure in kitchen sink still even after the faucet was replaced May 27 , 2023
  
   The list could go on to detail all of our continued maintenance concerns but if need be, we can supply every email and video recording from May 27th to present complaint. All this happened on move in Day May 27th when the property was supposed to be move in ready and they have delayed all repairs until recently.
   We didn't have access to the garage until early fall. Most of these issues have been addressed but not resolved.
   For example, the ** was repaired initially but the ** went out before fall and I was too scared to report it again out of fear of retaliation of losing our home or being told we need to pay for the property owners repairs. When we still are fighting to have hot water and much more$
  
   The maintenance team, AES, a plumber, and a tree company worked until 1am May 27th trying to change locks, remove mold, and remove screws from barricaded doors from the squatters, replace faucets, unclog drains, cut down 2 big trees, and on and on.
  
   It's obvious at this point to us that this property was never ready and this company has neglected this property for a long period of time based upon observation,video evidence, and emails dating back from May 27 2023.
  
   There have been lots of debating coming from Alpine and some harassment. I want this harassment to end and Alpine live by the same contract rules as we signed to without any further retaliation via email or further delays in repairs to this rental, we pay for on time every month.
  
   The Harassment that has motivated me to reach out for help from the BBB:
  
  (considering I am a member of the BBB also I didn't want to go this route but there has been too much Harassment and it's making my family stress and have too much anxiety)
  
   I recently had time to purchase new bulbs for the laundry room light fixture which established that the property owners light fixtures were also broken amongst many other outdated equipment in this rental.
   I reported this maintenance need to Alpine via maintenance portal as instructed by my contract.
   Maintenance personnel arrived to check things out and discovered the equipment was failing and Alpine decided to replace old fluorescent fixture with 2 permanent standard light bulb fixtures.
  
   I received this harassment thru email last night there are five Alpine employees BCC to this email I was sent:
  
   Alpine's recent email:
   We have determined that the replacement of the light bulbs in the basement are tenant's responsibility. You will see a charge of $57.50 applied your rental ledger for the cost of the contractor to replace the light bulbs. Please pay this maintenance fee along with your next month's rental payment.
  
  My wife and I responded with:
  
   Attached are visual documentation showcasing the recently installed light fixtures alongside the pre-existing equipment, with a specific focus on the bulbs I have replaced.)
  

   I hope this message finds you well. I am writing to address the recent maintenance activity at the property, specifically the replacement of light fixtures. I appreciate your attention to this matter and would like to provide some clarification.
  
  Firstly,I want to express that I do not possess any authority over the property and did not instruct your technician to replace any physical equipment. As outlined in our rental contract, I follow the proper channels by reporting maintenance needs through the Alpine maintenance portal.
  
   In addition, it is a common business practice to provide a price or estimate before performing any services. This allows the client an opportunity to review and approve any potential charges. Contrary to the information in your email indicating light bulbs were replaced, I merely replaced bulbs on the existing fixture. Unfortunately, the fixture did not function, leading to the technician and management's decision to replace it with permanent fixtures.
  
   According to our rental contract, the responsibility for decisions made by your technician and maintenance management falls outside of our purview. We diligently report property conditions to prevent neglect, given that we are renters, not owners.
  
   To avoid future misunderstandings, I suggest we collectively review the terms of our contract concerning maintenance needs. This proactive approach will contribute to a smoother resolution of minor maintenance issues, preventing them from recurring. Since our interactions have been primarily online, my wife and I would welcome an opportunity to discuss any concerns and ensure mutual understanding.
  
  Kind Regards, Mr.*********;
  

  

  Business Response

  Date: 01/25/2024

  Alpine Leasing is a separate company from Alpine Property Management.  We are owned and managed separately and do not oversee maintenance of the homes.  Our responsibility is to market properties for rent only.  We assist with collecting first months rent and the deposit as well as helping get signatures on an Alpine Property Management **************** aspects of management are handled by Alpine Property Management.  Please forward this complaint to them.  

  

  Business Response

  Date: 01/26/2024

  Alpine Property Management vehemently denies any neglect, harassment, or mishandling.

  We have repaired/addressed every item reported.

  As you can see from the attached invoices, these are all unrelated items that Mr. ***** ************* have reported ***** we have addressed.  Everything from garage overhead door replacement, to oven repair, to furnace inspection, to water pressure improvement, etc.

  These aren't duplicate items or repetitive items that aren't being addressed.

  We encourage our tenants to report maintenance items.  And we appreciate Mr. ***** ***************** close attention to anything that comes up.
  

  Customer Answer

  Date: 01/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  The complaint has been written to establish the timeline in which all this is occurring, highlighting 8 months of delay and the rental being almost in a condemned condition after the property was neglected for so long, leading to squatters taking over, as discovered by us, the paying tenants. The entire list includes trees falling over on the home, etc. The home was not rental-ready.

  Simply put, all these maintenance issues were either avoided for months, blame was shifted in many emails, and there were threats that we are responsible for any further maintenance issues. The most recent email claimed we were being charged for the light fixture equipment until I wrote an email reminding them that we are not responsible. Again?
  

  The results after 8 months of not having our home rental-ready and livable: Alpine still has not completed the things listed below, with photographs provided for reference.
  

  - We have not had hot water since May 27th. They addressed the hot water heater sometime in Oct or Sept. The shower faucet was still broken at this time, and there was no hot water.
  

  - Alpine repaired the shower spigots in about that 4-month timeline also after the said new water heater installation. After the shower spigots repair, there still was no hot water. Reported, I believe, back in November. (Only need to reference emails if dates are needed).
  

  - Someone arrived this year and walked through and resolved the lighting issue in the utility room and the bathroom sink water pressure.
  

  - The technician also attempted to flush the "new hot water tank." While doing the work, the technician for Alpine and I discovered they installed a 2015 used scratch and dent water heater in place of the prior broken water heater (Pictures Provided of Manufactured Date). We still didn't have hot water due to an old water tank full of sediment from almost 13 years of potential use.

  - He did not address the water pressure in the kitchen that Alpine originally replaced the faucet upon our moving-in day with a new spigot. It worked for about 4 days and then little to no pressure since. The last tech claims the old pipes (galvanized steel pipes) are full and corroded, just like the water tanks have been.
  
  - After I filed my complaint Friday, Alpine sent ***** and two other technicians to look at the problem again. They spent 3 hours flushing the tank and poking wires inside the tank to loosen 13 years of sediment. After the whole weekend of use, I can say we still don't have hot water, and it is February ****, and our lease is almost finished.
  
  Regards,
  
  *********************

  
  
  

  
  

  

  Business Response

  Date: 01/29/2024

  As stated prior, Alpine has addressed every work order the tenant has reported.

  Here is a recap (along with attached invoices) of the 4 most recent work orders reported:

  1/9/24:  tenant reported there was a problem with the furnace - technician troubleshot furnace and found no issues

  1/9/24:  tenant reported a handful of issues; contractor repaired the small leak, repaired the range hood, replaced the bulbs, adjusted the scald guard, and cleaned the faucets

  1/10/24:  tenant reported a problem with the kitchen sink sprayer & that the countertop was coming apart from the sink; contractor replaced the sprayer & sealed countertop around the sink

  1/10/24:  tenant reported a problem with the stove; technician replaced 1 burner plug on stove

   

  Alpine Properly Management disagrees vehemently that the tenant has gone without hot water for any extended time, let along since May 2023.  In fact, we had contractors at the home over the weekend to take a look.  When those contractors left, there was adequate hot water.

  After the message we received this morning about no hot water, we reached out via phone as we like to correspond quickly on anything emergency-related.  ************ said the hot water works, but it goes out quickly.  So we told him, like we've done with everything else he's called in (and documented via invoices submitted on our last response), we would send someone out.

  ************, via phone, asked to speak further on the telephone.  Due to the nature of the current situation, we declined and asked that all correspondence be kept in writing.

  We've fixed everything ************ has reported without malice or prejudice.  As documented in the invoices submitted on the prior response.

  Customer Answer

  Date: 01/30/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory.

   Subject: Acknowledgment of Business Response Complaint ID ********
  
  Dear Better Business Bureau,
  
  I have carefully reviewed the business's response to complaint ID ******** and am pleased to note that the resolution presented is deemed satisfactory.
  
  While some remaining issues, particularly concerning the water pressure in our kitchen faucet, are not of immediate concern, we trust that Alpine will address them over time. These concerns originated from the initial clogging and replacement on the day of our move-in on May 27th.
  
  My wife and I wish to express our gratitude for the diligent efforts undertaken over the past eight months to restore this property to a Rental-Ready state for our family of four. We recognize the challenges posed by the lack of maintenance reports from previous tenants, coupled with the property being vacant and subject to unauthorized occupants, which exacerbated its condition before our occupancy.
  
  Assuredly, we are committed to maintaining the property as if it were our own. We appreciate the property's transformation to a comfortable living condition and anticipate a continued positive experience.

  
  Regards,
  
  *********************

• Initial Complaint

  Date:11/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renting a house from your leasing company and it has been nothing but issues. Could not pay rent due to being locked out of account. Made numerous attempts to reach out to someone through text and email was only given canned responses with no actual answers to my questions. Then sent to court for eviction and again did not add my co-applicant despite receiving text confirmation they were added. The kitchen sink doesn't have hot water the oven didn't have a rack and unable to get any assistance to get any of it fixed and now being forced to pay late fees for the rent I couldn't beg them to help me pay.

  

  Business Response

  Date: 11/27/2023

  Alpine Leasing is a brokerage set up to assist Alpine Property management with leasing.  We are involved with any other aspects of the management process.  Please re-assign this complaint to Alpine Property Management and they will respond accordingly.  

  

  Business Response

  Date: 11/28/2023

  **************** moved into the home on 8/1/23.  She paid her full month's rent and security deposit up front.

  Her lease states that rent is due on the 1st of every month.  And is not considered late until the 10th of every month.  Please see attached "239 S Temple - Lease".

  **************** did not pay September rent.  Please see attached "239 S Temple - Rent Ledger".

  **************** did not pay October rent.  Please see attached "239 S Temple - Rent Ledger".

  **************** did not pay November rent during the 1st to the 10th grace ************* In November, Alpine filed eviction on **************** for non-payment of rent.  Please see attached "239 S Temple - Rent Ledger".

  After the first rent payment was missed, Alpine reached out to **************** using the email address she provided ************************* along with regular phone calls to follow up about possibly setting up a payment plan, etc.  The communication was not reciprocated.

  On 11/15/23, ****************, after not paying anything for 2.5 months, paid off her balance and cleared her eviction proceeding.  Please see attached "239 S Temple - Rent Ledger".

  Alpine Property Management documents all tenant correspondence.  We have 0 work order requests from *****************

  After receiving this complaint, we have reached out, via email to document the correspondence, to remind **************** of the phone numbers and email addresses to use with any issues or concerns.  Please see attached "239 S Temple - Email Communication".

  We would like to help **************** and are ready to do so.

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

   

  No phone calls were made in order to reach out to me. The email attached in the response is dated November 28th that was yesterday there were several attempts to reach out and request additional information because of the issue I was having being able to pay the rent. The website that they provided to pay would not allow me to get into it and I requested assistance multiple times The only email I got was telling me how much I owed not how or where to pay it. I was provided one point of contact and that person responded 2 weeks after the fact. I had the money to pay and nowhere to *********** I had to pay exorbitant late fees because of the lack of communication.
  
  Regards,
  
  *********************

  
  

  

  Business Response

  Date: 11/29/2023

  As stated in our previous response complete with supporting documentation, **************** went *** on the rent payments for 2.5+ months.  Would not respond.  Did not reach out to Alpine Property Management.

  Now that she has resurfaced, we're happy to work with her to do whatever is needed.  We've reached out to her via email to document the correspondence on how to get in touch with us.

• Initial Complaint

  Date:11/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So Ive been renting a home through Alpine Property Leasing for a year now (HIGHLY DO NOT RECOMMEND IT EVER) I sent an email stating, I wont be renewing my lease. Email was accepted but all a sudden in September 29th before the 1st of October I paid my rent all a sudden my payment was withdrawn from my account but ******* stated payment wasnt received but in fact they did receive it. Magically it was resolved. Then October 29th rolls around I try to make a payment online as I usually do every month but it doesnt go through. I wait October 31st to make the payment again. Payment goes through October 1st. I received a confirmation stating it was paid. Then a another confirmation stating it wasnt paid. October 2nd I check my bank account which shows my payment was withdrawn from Alphine Property Leasing. *** sent many emails, and screenshots proving money was taken from them and that I wont be giving them anymore money before my move out end of this month. *** received nothing but nasty sarcastic and unprofessional remarks from their HR personnel ******************

  

  Business Response

  Date: 11/06/2023

  Alpine Leasing is a separate company.  We are a real estate brokerage that services Alpine Property Management.  We market available properties but do not oversee or influence any aspect of property management.  2 different entities with different owners and management.   

  

  Business Response

  Date: 11/09/2023

  Alpine Leasing is a separate company.  We are a real estate brokerage that services Alpine Property Management.  We market available properties but do not oversee or influence any aspect of property management.  2 different entities with different owners and management.   

  

  Business Response

  Date: 11/14/2023

  A couple general things here before we address the specifics. 1) Alpine Property Management uses a 3rd party company to collect and process electronic rent payments 2) Alpine does not have the ability to "pull" or "execute" a rent payment from a tenant's bank account. ONLY a tenant can execute a rent payment from his or her bank account.
  
  On 9/28/23, **************** "bounced" an electronic rent payment due to insufficient funds. Please see attached Rent Ledger.
  
  On 10/29/23, **************** "bounced" an electronic rent payment due to insufficient funds. Please see attached Rent Ledger.
  
   One of the (many)reasons Alpine values its membership with the BBB is so that neutral, 3rd party moderators can review the facts of each case with supporting documentation.  **************** has blasted Alpine Property Management erroneously and unfairly on social media platforms despite he himself being the executor of multiple insufficient payments.
  
  **************** is scheduled to fulfill the terms of his lease and move out at the end of November.  We will continue to serve him as his property management company until the relationship terminates in a couple of weeks.

• Initial Complaint

  Date:03/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting from Alpine for the last five years and recently was contacted by an employee who stated that I owe them almost ******* in back rent. Which is a blatant lie. I get two money orders and pay exactly what is owed on time. They are threatening me with eviction and even saying I signed a lease every year I lived there which is also a lie. I have only signed One lease for 1 year and that was the first time I moved in. Somebody within the company is stealing money and I can't even talk to anyone in person everything is handled over the phone and email.

  

  Business Response

  Date: 04/03/2023

  This needs to go to Alpine Property Management.

  Alpine Property Management NS Alpine Leasing are two different companies ran independently.  Alpine Leasing only markets homes for rent for their client Alpine Property Management.  Alpine Property management collects rent and manages homes.  

  

  Business Response

  Date: 04/04/2023

  When possible, Alpine Property Management documents its communication with tenants, contractors, homeowners, etc. via email so that everything is tracked.  This avoids the "he said/she said" that can happen when conversations are had via telephone.

   

  Attached is the email conversation between Alpine employee ******************************* & ****************** ('Email Correspondence Documentation').

   

  As you can see from the email communication documentation and rent ledger ('Rent Ledger') attached, this issue has been resolved amicably.  ****************** just owes April rent, which isn't technically "due" until 4/10/23.

   

  To quickly summarize, Alpine showed a missing partial payment from *******************  It would have been paid via money order, so ****************** would have gotten a receipt with tracking information to confirm deposit, etc.  We did not show any receipt of said $225 payment, but ****************** was adamant that he paid it.  So we asked if he had the receipt & tracking information to investigate whether or not it had been cashed/deposited.

   

  ****************** re-issued the missing $225 payment, so all accrued late fees were removed (since a late fee gets added whenever there is greater than a $0 balance) and communicated to ****************** in writing that he was paid in full & filing dismissed by end of month March 2023.

   

  Back rent balances owed can be sensitive and challenging times for all involved.  Alpine will always work with tenants, when possible, to get folks caught up.  And we try to keep everything in writing so that we have record for all parties involved.