ComplaintsforBirge & Held Asset Management, LLC

• Initial Complaint

  08/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  No central air since the beginning of the summer. Mail box broke for the past two weeks

  

  Business response

  08/06/2024

  *****,

  Thanks for reaching out.  Have your maintenance requests been addressed?

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There are a lot of repair issues with my place - carpet full of mold, mildew, gnats are in the building. I can&#**;t pay rent in 2 places. I am late on my rent there because I am living somewhere else. I would like for them to repair everything or refund my money.

  

  Business response

  07/29/2024

  *******,

  Has this been resolved?

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I applied for an apartment at *****************. I was told that if I didnt qualify one way they have another program that will qualify me with maybe a higher deposit if denied.( In which Im okay with not doing business as a tenant with this company based off the on going unprofessional behavior throughout the entire process with *******. I paid $200 total to apply and reached out several times through email, several calls to ****** the leasing manager and no response after other than the first response which didnt update me or answer my questions about the statues of my refund. I drove to the office to speak with her since she wouldnt return calls or messages. And I still didnt get encumber to Coperate so I googled it myself and left messages no response and also she stated she will send them an email and reach back out to me but never did and again shes ignoring all my calls and emails. Im seeking my $150 back of my $200 which I purposely asked the refund amount through email for proof and I will attach it! Im drained at this point with this company/ ****** the office manager! She told me that I should get my check no later than two weeks and yet I havent and Im being ignored when asking for updates!

  

  Business response

  07/15/2024

  Lykeishia,

  Thanks for reaching out. I've escalated your concerns to the site's regional manager.  You should receive a response in the next 2 business days.  If not, please let me know. 

  Customer response

  07/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Good morning! I appreciate the message stating my concerns would be forwarded on to a general manager, however as it is still not resolved or I havent received my refund the complaint isnt resolved. I would like to kindly Wait to see this is resolved entirely before complaint is closed. Ill wait for updates through BBB as complaint remains open! Thanks and have a blessed day!
  
  Regards,
  
  ************************
  

  

  Business response

  07/29/2024

  Lykeishia,

  Has this been resolved?

  Customer response

  08/01/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  Lykeishia *******

• Initial Complaint

  06/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Today the ** was broken and Ive tried to reach to them several times including the regular office number and the emergency maintenance number provided. No response from either and Im inside my apartment dying of heat.

  

  Business response

  06/21/2024

  *****,

  Thanks for reaching out.  ************** do you reside at?

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 17, somebody threw a rock or bottle at my apartment's window, shattering the outside pane but not the inside. I called the police immediately, and informed building management the next morning. Finally, after a full month, they fixed it today. We have also had issues with a predatory towing service contracted by building management, which has towed visiting friends from spots not clearly marked as anything other than street parking. When we went to the tow yard to pay to get my friend's car back, the attendant hurled verbal abuse and threats at us. We have also had repeated issues with drunk patrons from the bar our complex leases to, with one accidentally flashing my wife and another vomiting in our pool. Long story short, we've had a lot of decidedly non-luxury issues from a complex that describes itself as "Urban Luxury In Fishers" and charges $1400 for a one bedroom, so finally asked to be let out of our lease due to poor living conditions. Management wants nearly $2500 to end our lease, and has thus far been utterly unwilling to budge. We just want to be able to leave without bankrupting ourselves.

  

  Business response

  06/18/2024

  *******,

  Thanks for reaching out.  Can you please confirm what community you reside at?

  Customer response

  06/18/2024

  Better Business Bureau:
  

  In response to Birge & Held:
  I live in ************************* in Fishers
  

  
  

  Customer response

  06/24/2024

  I would like to close this complaint. The business and I handled things privately.

• Initial Complaint

  06/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I made a report 5/22/24 to my leasing office about mold in my apartment. I have a 9 month old baby and a 5 year old. They havent said anything to me in response to my complaint about the mold. There is also a leak in my ceiling and every time it rains it gets worse. Since *** moved in here the a/c has not worked and they havent been out here about that neither.

  

  Business response

  06/24/2024

  ******,

  We have escalated your concerns and the site's Regional Manager should be reaching out today.  Please let me know if you don't hear anything.

• Initial Complaint

  06/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This management company allowed me and my family to live in a biohazard environment for over a month. The sewage pipe burst May 1 and I reported it to emergency maintenance. The guy came by and brushed us off for another two days with it being 4 days since the complaint before they attempted to **** the sewage out of my carpet. They failed to do so completely and failed to fix the issue. Im now homeless with a baby on the way any day. Im paying for a hotel out of my own pocket. Its $450 a week. Im about to start week 2.

  

  Business response

  06/12/2024

  *******,

  Thanks for reaching out.  Can you please confirm the name of the community you reside at?  

  Customer response

  06/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,

   

   

  **************************;

  **********, IN 47711

  bradford pointe 

  
  *************************

  
  

• Initial Complaint

  06/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I pay $1400 in rent monthly for an apartment at ******************** owned by Birge and Held. There has been a hole in my ceiling in the bathroom since 11/1/2023. As of 2 weeks ago, water stains have started appearing on the ceiling above the dining room, which I promptly notified them of on 5/23/2024. No response from the community manager after notification. I have started to smell mold from the hole in the bathroom. I went in person to the office on 5/2/2024 and was told theyd address the hole in the bathroom, and I would receive updated information on that the next day. Never received contact back after that promise. The lack of timely response to maintenance requests and the blatant lies about helping when approached in person are both unprofessional and deeply frustrating when paying this much for an apartment. This needs to be remedied immediately, and a rent concession should be allocated to my account for the ongoing stress and frustration from my living quarters being left in disrepair.

  

  Business response

  06/21/2024

  He *******,

  Has the site team reached out to you?

  Customer response

  06/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  The site team has taken the appropriate steps to complete the requested maintenance but has not addressed the requested rent concession for ignoring my messaging and leaving the hole in my ceiling for 6 months. I will be keeping this complaint outstanding until compensation is offered.

  
  Regards,
  
  ******* ****

  
  

• Initial Complaint

  06/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I did my application and paid the application and admin fee. I was approved within a few days. I received a welcome letter and apartment number and what I needed to switch my utilities over. A few days later I was told my application was denied due to past evictions but I do not have evictions on my record. I believe I was given false information as someone was still living in the apartment they had given me.

  

  Business response

  06/12/2024

  Hello *******,

  Can you please confirm the name of the community you applied at.  Was it *********** in ***********?  

  Customer response

  06/13/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************************

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My family has been searching for a place to live and found The Residences at *********** and it has been an ordeal through the whole process.It started after we were taken on a tour of one of the apartments where we were told that the prices of the apartments, we were looking at have fluctuated from the flyer we were handed until now.After that, we started the process for an apartment that would satisfy our needs and fully completed the process to then be switched out of that apartment to another in the same building and we would later find out wasn't allegedly available because the leasing manager was using that apartment for their own purposes.We were then shown another apartment a couple of weeks later that we agreed upon and finalized the paperwork on it. Upon doing our final inspection on May 3rd of the property is we found mold in the ceilings in the living room and both bedrooms and both bathroom vanities, shower and bathtub, roaches (both dead & alive) in multiple parts of the unit and ***** f**** and the kitchen drawers, ***** traps in the kitchen pantries and drawers, broken faucets and many other things in a state of disrepair and if need be a video can be provided that documents these findings.Later that day, we presented these findings to the leasing manager in hopes to just dissolve the lease and be fully refunded as there is no way we can or want to live in such conditions. The leasing manager allegedly presented these findings to the property manager and refused to dissolve the lease based on the information presented. In protest, the keys were left with the leasing manager, and I've heard nothing since.There was supposed to be a meeting set up with the property manager for May 7th by the leasing manager, but I called May 6th to confirm the appointment to find out one was not set up, so I've since scheduled one for May 15th in hopes of resolving the issue.

  Customer response

  05/15/2024

  This is an update to the meeting I was supposed to have on May 15th.

  
  Even though I scheduled an appointment is the property manager for 3PM, is not only were they on a conference call when I arrived is they also were not aware of meeting even being scheduled. After waiting 40 minutes for them is they stated through 2 other employees that they were supposed to be gone before our scheduled meeting and also because the lease was signed that regardless of the state of the unit is we could pay to break the lease which would cost according to them another $804 on top of the $1274 we have already spent on this in a unit we have spent a total of less time in than we waited for an appointment we never had, with a person who refuses to meet us for the sake of forcing people to pay money to break a lease they are in clear violation of.

  These are horrible and shameful business practices that need to be stopped immediately.
  
  These are employees of this company that refuse to take responsibility for their actions and would rather hide behind conference calls and calendars than handling the immediate needs of their residents but are quick to offer me a monetary way to end our business relationship that benefits them than truly understanding the issue at hand and working with me to find a resolution that satisfies the immediate need of the situation at hand. 

  I just would like to be fully refunded and lease dissolved as soon as possible seeing as if they continue to stall is it will be a new month and rent will be due again and I refuse to pay rent for an unsanitary unit that I haven't resided in for another month on top of what it would cost to dissolve the lease.

  Also given this interaction with them has soured any opportunity to wish to resolve the issue in any other manner seeing as if this is how they handle issues now is this will be the behavior exhibited throughout the length of the lease and I do not want to deal with these unprofessional individuals any longer in any capacity. 

  
  

  

  Business response

  05/21/2024

  ********, thanks for reaching out.  Has your issue been resolved?  

  Customer response

  05/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  It would seem only after we reached out to the BBB in this regard did they partly refund us $946 of the $1274 in total that we spent. We did not get back $78 for an "occupancy permit" that was never filed seeing as there was supposed to be a renewal of this permit with the county where the unit is back in December 2023, long before we even signed a lease and the other $250 was for application and administration fees which should be refunded as we never even lived in the unit.

  They were not happy at all with the fact that we reached out to anybody about this issue at all, claiming they were trying to work with us even though before this the only way they were considering termination of the lease was the $804.10 administration fee that according to the lease does not in any way terminate it and is there only for them to recoup administration costs and before that not even wanting to terminate the lease at all nor was any attempt even made to make the unit safe and habitable for my family to live in which in itself a violation of the warranty of the lease to provide a habitable place to live by letting it be in that condition to begin with.

  Most importantly, we were provided no actual proof of the refund, nothing on paper stating legally that the lease is terminated by them claiming that they do not have access to company letterhead nor access to a notary to make said document legal and that we would have to wait 30 business days for a check to be mailed when they could have if they wanted to write us a check then and there.

  Even through all of this, the property manager refused to meet with us for the third time and made us wait another 45 minutes for us to deal with the leasing manager who stated the property manager was very busy but clearly had no time to meet with us about their own property. However, they did make time to meet with other employees and friends during the time we waited to be seen.

  Again, this level of unprofessionalism is appalling and something needs to be done as if this is how we were treated is I can imagine how others have been and will be treated if the culture there doesn't change for the betterment of the residents.
  
  Regards,
  
  *******************************
  

  
  

  

  Business response

  06/12/2024

  Hello ********,

  Just wanted to reach out and confirm if everything was resolved?  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩