Complaints

This profile includes complaints for Storage of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Storage of America

  4225 W 62nd St Indianapolis, IN 46268-2519

• 

  Storage of America

  4237 Gustine Ave Saint Louis, MO 63116

• 

  Storage of America

  1201 E 5th Street Anderson, IN 46012

• 

  Storage of America

  2828 Broadway Street Anderson, IN 46012

• 

  Storage of America

  311 E South Blvd Crawfordsville, IN 47933

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When i got this storage unit #*** it was ****** a month and it is now ****** a month. They raised the prices 2xs without any notification. On the paper it shows rent at 210. Then says *************** *****. If your late 2 days they put a lock on your unit. Dont have a grace ******* When u go 3 months without paying you get a lien on it. I had a lien on mine and i paid it on december 23rd and they were suppose to put new lock on my unit and call me with the new combination cause i live out of state. Couple days went by and i tried calling them and the people in the office didnt know what i was talking about and i wanted to get my stuff out by end of december. Noone was at the site cause of the holidays so when i finally got ahold of them again on janruary 3rd they already had a new red lock on it so i couldnt get in and they wouldnt give me any information at all so i asked for there regional manager to call me, they were very rude. So he called me and wouldnt do anything for me he said i gotta pay to get in to it and i explained to him what was going on and he said the samething. I asked for my combination to my lock so i could see if it would open and it was my old combination and noone knows the new combination. So they have kept me from getting my stuff out by changing locks and not giving me the combination and they keep charging me every month and i now owe ****** to get my stuff out when i shouldnt have to pay anything cause all tbis is on them and they are basically stealing my stuff and keep charging me to get more money. I needed my stuff out of there by end of december cause i moved and ***** will help me at all and ***** knows the combination to my locks wich shouldnt of been changed anyway. I want criminal charges on them or for them to let me come get all my stuff out without making me pay anything since i could of had it all out in december

  Business Response

  Date: 03/05/2025

  As stated in the Storage of America Indiana Self-Storage Rental Agreement our rentals are month to month. The rent is due on the first day of the month and at 5 days past due the first late fee applies. Units can be overlocked as stated in the Rental Agreement at 5 days past due. We follow all state lien laws and enforce our lien on the stored property at 45 days past due, the lien fee is applied, and the unit is scheduled for auction. The tenant lock is removed to document the contents of the unit, we never enter the unit, and the pictures are posted on the online auction portal that we use. The tenant's unit is secured with a red disc lock and is sealed with an unbreakable metal seal until the tenant pays the bill or the unit is purchased on the scheduled auction date.  
  
  
  The Storage of America facility located in **************, IN is a remotely managed facility. Our remote managers work from 7:00am-9:30pm Monday-Saturday and 9:00am-5:30pm on Sunday and are able to help tenants with their accounts during those hours. 
  
  
  As stated in the lease, a rental increase can be incurred with a 30-day notice which was sent via email and **** mail. This tenant received an increase 6 months after the initial rental date. 
  
  
  We would like to resolve this complaint by offering a pay and a move out agreement. Storage of America can offer this tenant a discounted payment amount and they must move out on the same day the payment is received. The current scheduled auction is on March 25, 2025. They must pay and move out before that date. All of the items must be removed from the unit, if a pay and move out is not agreed upon before that date, the unit will be sold on March 25, 2025. 
  
  
  Please give us a call at ************ to resolve this complaint. We can make arrangements to have the collection manager get in contact with you to further discuss your options. 
  
  
  Thank you in advance!
  
  

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This past June 2023 I went into this business to get rates in regards to a storage unit at this location. At the time I was quoted $100 per month plus $10 per month for insurance for the unit. The price that was quoted was within my budget and I agreed to open a unit. Not at no point during the transaction was I advised that this unit price would receive an almost 60% increase after 4 months of having the unit. On November 1st this company tried to charge my automated payment for $160 when I only agreed to an automatic payment of $100 per month. I reached out to the local office about the increase and they stated that they informed me via regular mail in September of 2023 about the increase. I advised *** never received anything about the increase via mail or email where I signed up for all correspondence to be electronically sent. I advised if I was aware of the increase I wouldve removed my items from the storage as that increase is not in my budget. The business rudely blatantly disregarded the fact that *** never received this notice. I contacted the corporate office to attempt to work out a deal where my price could return or I could remove my items from the unit and nothing. This company is dropping surprise increase on me in an attempt to sale off my items and make a profit and invoke financial strain and stress to me.

  Business Response

  Date: 12/11/2023

  Dear BBB, 

  After the first complaint, we reversed her rent increase. 

  We have tried to contact her over the past month, and she has not replied. 

   

  On September 28th Moesha was emailed and mailed a rent increase letter. 

  On November 3rd she contacted the local office and informed them that she never received notification of the increase. After asking if she could speak with corporate and swearing at our local property manager, the ** of the company took it in her hands. The ** called ****** and left a voicemail to have her call her back, she gave the tenant a credit for the rent increase. 

  On December 4th ****** contacted the local office again and stated she never received the voicemail from the **. 

   

  Thank you!

   

  Sincerely,

  *****************************

  Marketing Manager

  Business Response

  Date: 12/12/2023

  Date Sent: 12/11/2023 1:12:40 PM
  

  Dear BBB, 

  After the first complaint, we reversed her rent increase. 

  We have tried to contact her over the past month, and she has not replied. 

  On September 28th ****** was emailed and mailed a rent increase letter. 
  

  On November 3rd she contacted the local office and informed them that she never received notification of the increase. After asking if she could speak with corporate and swearing at our local property manager, the ** of the company took it in her hands. The ** called ****** and left a voicemail to have her call her back, she gave the tenant a credit for the rent increase. 

  On December 4th Moesha contacted the local office again and stated she never received the voicemail from the **. 

  Thank you!
  

  Sincerely,
  

  *****************************

  Marketing Manager

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My storage was broken into, and the manager wasnt of any help. She closed the store stating she was running errands very and highly unprofessional!

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I had signed up for a storage unit through a self serve kiosk. After going into the storage gate I went to the assigned storage unit and it was too small for my salon equipment. I immediately e-mailed the manager at Storage of America and told them that the unit was too small and I would like a refund of the $*****. I was told I would get a refund but I have not. I have copied and paste the e-mails to this. From: ***************** <********************>Sent: Wednesday, August 17, 2022 12:36 PM To: L009 - *********************** <****************************************>Subject: Re: Invoice from Storage of America - *************************** for unit(s) 231 I canceled this storage already I need a refund of the initial deposit I made of ***** dollars On Wednesday, August 17, 2022, 04:27:05 PM EDT, L009 - *************************** <****************************************> wrote:Hello Joy,We are working on refunding you for the $32.26. Sorry for the inconvenience.Thanks, Thank you for choosing Storage of America-*************************** ***************************************************************************** ************ - Office ************ - Fax ************ - Emergency Only **************************************** www.storageofamerica.com ************6_PastedImage IMPORTANT NOTICE THIS MESSAGE IS CONFIDENTIAL. This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipients named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer.

  Business Response

  Date: 11/04/2022

  ************************* Better Business Bureau ******************************************************************************************* ************ RE: Case Number *********

  We have spoken with the customer directly and processed the refund on October 26, 2022, as she requested for the cancelled rental on August 13, 2022. We explained to the customer the reason for the refund taking this long was a simple lack of communication. ************** was satisfied with this resolution. Thank you for giving us the opportunity to reply and resolve this issue!

  Storage of America-Management

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stored my furniture in a their storage. I asked if my car can remain parked there for a few days. I was told that it would not be a problem, however 3 days later it was towed. I was told that it was ok to keep it there. Now it was towed and they want $500 to get my vehicle out of the impound.

  Business Response

  Date: 08/11/2022

  *************************** is a storage tenant at our SOA Gustine location in ********, **. **************** rented her storage unit on June 28, 2022. On the date that she completed the storage unit rental she inquired with the manager at the site if she could park her vehicle on the lot, the manager told her that we have paid parking spaces to rent for vehicle storage. She declined to rent a space due to the additional cost.  

  The management team members were not given a description of her vehicle, nor did they see **************** with this vehicle. We were unaware that she had parked her vehicle in the parking lot. The vehicle that was towed was not identified as **************** vehicle. **************** did not at any time inform us that she left her vehicle in our parking lot.  
  

  Storage of Americas contracted security guard approached the facility District Manager on July 7, 2022 stating that a vehicle was parked in the parking lot for a week, did we want to have it towed. The District Manager decided to wait to see if someone would pick up the vehicle. The vehicle did not have a license tag on it when it was discovered on the lot. Since the vehicle was not removed and we did not know who the owner was, we had the vehicle towed on July 30, 2022.  
  

  We have signage on the property, (see attached) that states we will tow unauthorized, abandoned or illegally parked vehicles. We do not take any responsibility for the cost of **************** towing ****.  

  If you should have any further questions, please contact me at ********************************  
  

  Sincerely,  
  

  *************************, SVPO  

  Storage of America-Corp Office  

  
  

  Blessings,

  *************************

  Senior Vice President of Operations

  Storage of America - Corporate Office

  4225 *************

  ************, ** 46268

  ************** - Cell

  Customer Answer

  Date: 08/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Hi, They are lieing and this Issue has not been addressed I was Charged $40/ some dollars in July and I was given permission that I could park my Vehicle there, I have a Witness!I was told by the Older Gentleman that my car would be fine dont worry about it, and had it towed, I feel that they are Liable about the Tow fees and they work with this Tow lot to rip and take peoples Vehicles,I was Charged $387.00 when I moved in June 28 th and Storage of America states Stress free this is not the case and it was suppose to be, Free for 30 days the 38th of July was 30 days free, I wasnt suppose to make a Full payment, Until August 28th this was the worst Experience and paying my Money I was not Treated Fairly/ was Over charged and got my Vehicle taken on account of Storage of America I had 3 days Insurance with them and got my Own, through State Farm they have Insurance and is Liable for my Car and shall take Full Responsibility of getting my Car Released Im Disabled and didnt know that I was coming to a Crooket Establishment, Im not Satisfied, they are lieing!
  
  
  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  Date:05/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began renting a storage unit from this company in February of 2022 and currently still rent from them. I pay around $189 a month for a large storage unit. My issue with the business is since day one they have consistently messed up my bills. They originally put me down for two storage units when I asked for one then they tried to make me pay for two ( I only have access to one ie. unit# ****) then they dont ************* online and when I try to call about my bills they refuse to answer the phone so I have to cal on average about 18 times in one day for them to answer. And my **** wont appear online again it says I have no bills due but the refuse to give me access to my unit and suspended the access code they gave me to get into the building and to my storage unit.

  Business Response

  Date: 11/09/2022

  Dear ************, 

   

  The property manager did make a mistake in the system when you first rented from us. It has since then been taken care of. We have been in contact with you back in May when this complaint was originally made and have since solved the issue. 

   

  Thank you!

   

  Sincerely,

  *****************************

   

• Initial Complaint

  Date:04/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Storage of America Sucks!!! First they lied to me and said that I had to pay their $10.. a month insurance coverage and now they say I could have gotten my own through private insurance. I told them I didnt want any insurance and didnt think it was UNNESSESARY as it only pays out $2,000 dollars and i have five times the value in storage!! They charged me late fees in March and April 2022 and I should not have been charged because their defective billing payment system will tell you that your payment was successful, but it really wasnt, so if you dont catch it immediately, you get charged a ridiculous $10.00 late fee!! I have spent over $800.00 for storage so far and these greedy scumbags find many ways to extort money out of customers like me, which is no **** way to treat customers at all!!

  Business Response

  Date: 11/08/2022

  Dear *****,