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Business Profile

Hair Products

Mielle Organics LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Mielle Organics LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mielle Organics LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 477 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order number is #******* and I made a large order that I requested for shipment to a *** Access Point location that was offered as a delivery option through your website during checkout. On June 10th, the package was due for delivery but was mysteriously refused by the receiver even though I had it sent to an official *** store location. I went to the store in-person and the attendant at the store said they had no idea why the package was refused. I was asked to call *** customer service by phone, which I did when I arrived home. *** then alerted me that the package would be sent back to Mielle without offering me any other options. I was able to connect with *** and retrieve my package in-person from the local *** customer service center. The first thing I noticed when I picked up the package was the small size of the package knowing that I ordered 14 products. The box was also NOT marked fragile. When I arrived home and began unpacking, there was a strong scent emanating from the box which began to alert me that a product had likely been damaged in transit. All 14 products were heavily packaged and stacked on top of each other with minimal protective wrapping and an entire side of the inner box was covered in wasted product. 2 of the products were damaged in transit, the Mielle Pomegranate and Honey Leave-in conditioner arrived broken with the pump separated from the bottle, making it impossible to pump product out and the Mongongo Exfoliating Shampoo, which exploded, wasting half of the product, which spilled all over the other products and covered the inner box. This was likely caused by a combination of poor packing by Mielle and poor shipping by ***. I was also advised by *** that the *** Access Point offered by the Mielle website was not covered by any paid shipping fees, which caused my package to be rejected at the *** Access Point in the first place. I have followed up with Mielle **************** via email with no response back.

      Business Response

      Date: 07/07/2022

      Resolution: Sent correspondence to customer to apologize for order processing delay, address issue and inform of the resolution. Both damaged items reported have been created into an order, pending fulfillment, #*******. Refunded portion of order and applied store credit to account. See email below. 

      Dear ********, 

      We wanted to reach out to express our appreciation in your patience with us as we worked to fulfill all orders received. Mielle always strives to be transparent with our consumers, and truly apologize for the gap in communication. Our processing timeframe is always listed on our website under the Shipping & Returns policy, so that our customers can reference.

      At Mielle, its is always our priority to create and execute by a standard of excellence, all the while providing a remarkable customer experience, from start to finish. It is my hopes that in this, your experience with Mielle continues to be one of enrichment & growth. An order for your two damaged items have been created, #*******. 

      For the inconvenience, we have refunded you for a percentage of your order & applied a store credit to your Mielle account. It's always a priority of ours to provide nothing less than a sublime experience and truly apologize that yours was not such. Again, please accept our deepest apologies for your experience. We appreciate your patience and support during this busy season.

      Thank you for allowing Mielle to continue to serve you.

      Exquisitely Yours,
      Mielle Customer service

    • Initial Complaint

      Date:06/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed my order on 5/22/22, my order number is *******. I have made several failed attempts to contact someone at Mielle Organics about information on the status of my order, when it will ship, and last a refund and cancellation of my order. Mielle Organics is impossible to reach; as the online chat is just a bot that doesnt help, they cant be reached by phone and emails have gone unanswered. At this time, Im seeking either all the products I ordered or a full return of my money. I have been researching and it appears others have had the same issues with Mielle Organics. People are complaining of being scammed out of their money, never receiving products, or only receiving a select few of the items they ordered. I will never do business with Mielle Organics again; not will I recommend their products to anyone due to the way this company conducts business.

      Business Response

      Date: 06/30/2022

      Resolution: reached out to customer to apologize for order delay and inform of resolution. Refunded customer portion of costs associated with order and provided store credit to account. See email below. 

       

      Dear ******,

      We wanted to reach out to express our appreciation in your patience with us as we worked to fulfill all orders received. Mielle always strives to be transparent with our consumers, and truly apologize for the gap in communication. Our processing timeframe is always listed on our website under the Shipping & Returns policy, so that our customers can reference.

      At Mielle, its is always our priority to create and execute by a standard of excellence, all the while providing a remarkable customer experience, from start to finish. It is my hopes that in this, your experience with Mielle continues to be one of enrichment & growth.

      For the inconvenience, we have refunded you a portion of the cost associated with your order and applied a store credit to your Mielle account. It's always a priority of ours to provide nothing less than a sublime experience and truly apologize that yours was not such. Again, please accept our deepest apologies for your experience. We appreciate your patience and support during this busy season.

      Thank you for allowing Mielle to continue to serve you.

      Exquisitely Yours,
      Mielle Customer service

       

    • Initial Complaint

      Date:06/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initially placed my order on May 22,2022, order number *******, a whole month, and i also waited the up to 14 says to process my order, on June 16,2022 I received an update from Mielle Organic stating they had an overwhelming response to their last Anniversary sale and was having staffing and shipping issues, I reached out to the company via email and still no response or update when my products will be shipped, this is unacceptable.

      Business Response

      Date: 06/30/2022

      Resolution: Reached out to customer to apologize for order processing delay and inform of current proposed resolution. Refunded shipping costs associated with order and applied store credit to account due to inconvenience. See apology email below. 

      Dear **********,

      We wanted to reach out to express our appreciation in your patience with us as we worked to fulfill all orders received. Mielle always strives to be transparent with our consumers, and truly apologize for the gap in communication. Our processing timeframe is always listed on our website under the Shipping & Returns policy, so that our customers can reference.

      At Mielle, its is always our priority to create and execute by a standard of excellence, all the while providing a remarkable customer experience, from start to finish. It is my hopes that in this, your experience with Mielle continues to be one of enrichment & growth.

      For the inconvenience, we have refunded you for the cost of shipping associated with your order and applied a store credit to your Mielle account. It's always a priority of ours to provide nothing less than a sublime experience and truly apologize that yours was not such. Again, please accept our deepest apologies for your experience. We appreciate your patience and support during this busy season.

      Thank you for allowing Mielle to continue to serve you.

      Exquisitely Yours,
      Mielle Customer service

    • Initial Complaint

      Date:06/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on May 23rd and they immediately accepted it and charged me yet it has been 27 days and I still have no even received a shipping announcement. I used afterpay and am still being charged for my shipment and no one will help me. Plus I cant choose to cancel my order and be refunded because they have a no cancellation or refund policy.

      Business Response

      Date: 06/30/2022

      Resolution: Reached out to customer to apologize for order processing delay and inform of resolution. Sent apology email to advise of refund & store credit added to account. See below for reference.

      Dear *****,

      We wanted to reach out to express our appreciation in your patience with us as we worked to fulfill all orders received. Mielle always strives to be transparent with our consumers, and truly apologize for the gap in communication. Our processing timeframe is always listed on our website under the Shipping & Returns policy, so that our customers can reference.

      At Mielle, its is always our priority to create and execute by a standard of excellence, all the while providing a remarkable customer experience, from start to finish. It is my hopes that in this, your experience with Mielle continues to be one of enrichment & growth.

      For the inconvenience, we have refunded you the shipping cost associated with your order and applied a store credit to your Mielle account. It's always a priority of ours to provide nothing less than a sublime experience and truly apologize that yours was not such. Again, please accept our deepest apologies for your experience. We appreciate your patience and support during this busy season.

      Thank you for allowing Mielle to continue to serve you.

      Exquisitely Yours,
      Mielle Customer service

       

    • Initial Complaint

      Date:06/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on May 22, 2022. I havent received my order yet. I havent received any updates or emails apologizing for the delay. I send a message through live chat and received a message a day later. I responded and havent received an update since last week. Their policy states that they dont cancel orders, but I want this order cancelled and refunded ASAP!

      Business Response

      Date: 06/30/2022

      Resolution: Sent email to customer to apologize for order processing delay and inform of resolution. Refunded for portion of order and applied store credit due to inconvenience. See email below. 

      Dear *****,

      We wanted to reach out to express our appreciation in your patience with us as we worked to fulfill all orders received. Mielle always strives to be transparent with our consumers, and truly apologize for the gap in communication. Our processing timeframe is always listed on our website under the Shipping & Returns policy, so that our customers can reference.

      At Mielle, its is always our priority to create and execute by a standard of excellence, all the while providing a remarkable customer experience, from start to finish. It is my hopes that in this, your experience with Mielle continues to be one of enrichment & growth.

      For the inconvenience, we have refunded you a portion of the cost associated with your order and applied a store credit to your Mielle account. It's always a priority of ours to provide nothing less than a sublime experience and truly apologize that yours was not such. Again, please accept our deepest apologies for your experience. We appreciate your patience and support during this busy season.

      Thank you for allowing Mielle to continue to serve you.

      Exquisitely Yours,
      Mielle Customer service

    • Initial Complaint

      Date:06/21/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from this business on 5/24/2022 due to an anniversary sale that they were having. I have yet to receive my products, along with others who have filed complaints online. The company has not responded to the consumers requests. They ignore comments or delete them on social media. This is unacceptable for a business. They state that people cant get refunds. They sent an email on 6/10 stating that there is a delay. I want my products or a refund immediately

      Business Response

      Date: 07/07/2022

      Resolution: Reached out to customer to apologize for the order processing delay and to advise of the resolution. Order has been delivered. Refund has been given for shipping costs associated with order & applied store credit to Mielle account. See email below. 

      Dear ******, 

      We wanted to reach out to express our appreciation in your patience with us as we worked to fulfill all orders received. Mielle always strives to be transparent with our consumers, and truly apologize for the gap in communication. Our processing timeframe is always listed on our website under the Shipping & Returns policy, so that our customers can reference.

      At Mielle, its is always our priority to create and execute by a standard of excellence, all the while providing a remarkable customer experience, from start to finish. It is my hopes that in this, your experience with Mielle continues to be one of enrichment & growth.

      For the inconvenience, we have refunded you for the shipping costs associated with your order & applied a store credit to your Mielle account. It's always a priority of ours to provide nothing less than a sublime experience and truly apologize that yours was not such. Again, please accept our deepest apologies for your experience. We appreciate your patience and support during this busy season.

      Thank you for allowing Mielle to continue to serve you.

      Exquisitely Yours,
      Mielle Customer service

       

      Customer Answer

      Date: 07/07/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    • Initial Complaint

      Date:06/21/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #******* was placed on 5/22/2022. It's almost a month later and I've yet to receive my order, status is PAID and unfulfilled. They stated due to a sale, allow 14 business days for processing. I've done this, yet there is still zero movement on my order and zero response from their customer service. I either need my product shipped yesterday or my money refunded. My patience has run out.

      Business Response

      Date: 07/05/2022

      Resolution: Correspondence sent to customer to apologize for order processing delay and to inform of the resolution. Refunded shipping costs associated with order and applied store credit to Mielle account. Please see email. 

      *****,

      First & foremost, please accept our most sincere apology in the order processing delay you experienced this Anniversary season. Due to the overwhelming support received during our high volume sale, order processing time is **** business days. Mielle always strives to be transparent with our consumers, and truly apologize for the gap in communication. Our processing timeframe is always listed on our website under the Shipping & Returns policy, so that our customers can reference. We understand how important it is for our ****** * ********* to receive their pink box, in full & on time. Your satisfaction always takes precedence, and we will always strive to deliver excellency.

      For the inconvenience, we have refunded you the shipping costs associated with your order and applied a store credit to your Mielle account. It's always a priority of ours to provide nothing less than a sublime & enriching experience from start to finish and truly apologize that yours was not such. Again, please accept our deepest apologies for your experience. We appreciate your patience and support during this busy season.

      Thank you for allowing Mielle the ability to serve you.
      Exquisitely Yours,
      Mielle Customer service


      Customer Answer

      Date: 07/05/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    • Initial Complaint

      Date:06/21/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Mielle Organics on May 25, 2022 in the amount of $60.24. To this date, I have not received my products or any shipping information. I have reached out to the company multiple times and only have received canned auto responses. I requested a refund due to not receiving my products and received a response that offered 15% off future purchases. The company website states processing maximum is up to 14 business days and my order is past that ****. I would like a refund of my order as they have failed to fulfill it in a timely fashion.

      Business Response

      Date: 06/30/2022

      Resolution: Sent email to customer to apologize for order processing delay and inform of the proposed resolution. Order has been fulfilled and delivered. Refunded customer on shipping costs & applied store credit to Mielle account. Instructions on how to access and utilize store credit sent to purchase email. See email below

       

      Dear *******,

      We wanted to reach out to express our appreciation in your patience with us as we worked to fulfill all orders received. Mielle always strives to be transparent with our consumers, and truly apologize for the gap in communication. Our processing timeframe is always listed on our website under the Shipping & Returns policy, so that our customers can reference.

      At Mielle, its is always our priority to create and execute by a standard of excellence, all the while providing a remarkable customer experience, from start to finish. It is my hopes that in this, your experience with Mielle continues to be one of enrichment & growth.

      For the inconvenience, we have refunded you the shipping costs associated with your order and applied a store credit to your Mielle account. It's always a priority of ours to provide nothing less than a sublime experience and truly apologize that yours was not such. Again, please accept our deepest apologies for your experience. We appreciate your patience and support during this busy season.

      Thank you for allowing Mielle to continue to serve you.

      Exquisitely Yours,
      Mielle Customer service

       

       

      Customer Answer

      Date: 07/01/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    • Initial Complaint

      Date:06/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 25, 2022 I purchased several items from this business during a $7 sale. As of today, June 18, *************************************************** any shipping/tracking info. Emails to this business have been unresponsive. My order # is ******* and my total was $103.88. The website said orders would ship within 14 days and it has been well past that.

      Business Response

      Date: 06/30/2022

      Resolution: Sent email to apologize to customer for order processing delay along with resolution. Refunded customer for shipping costs associated with order and applied store credit to Mielle account. Email with instructions on how to access and utilize credit sent also. Reference email below. 

      Dear ********,

      We wanted to reach out to express our appreciation in your patience with us as we worked to fulfill all orders received. Mielle always strives to be transparent with our consumers, and truly apologize for the gap in communication. Our processing timeframe is always listed on our website under the Shipping & Returns policy, so that our customers can reference.

      At Mielle, its is always our priority to create and execute by a standard of excellence, all the while providing a remarkable customer experience, from start to finish. It is my hopes that in this, your experience with Mielle continues to be one of enrichment & growth.

      For the inconvenience, we have refunded you for a portion of your order and applied a store credit to your Mielle account. It's always a priority of ours to provide nothing less than a sublime experience and truly apologize that yours was not such. Again, please accept our deepest apologies for your experience. We appreciate your patience and support during this busy season.

      Thank you for allowing Mielle to continue to serve you.

      Exquisitely Yours,
      Mielle Customer service

    • Initial Complaint

      Date:06/21/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased natural hair products from the Mielle Organics webiste on Sunday May 22, 2022. The company's website states merchardise is shipped within 7-10 business days after placing the order. I contacted the company's customer service and was told there was a glitch in the warehouse computer system and my order was not fulfilled.

      Business Response

      Date: 06/30/2022

      Resolution: Sent email to apologize to customer and advise of resolution. Applied store credit to account as good faith gesture. Unable to refund customer, as open chargeback exists on transaction. Upon completion, additional resolutions can be discussed if necessary. Order was fulfilled and delivered. See apology email below. 

      Dear *******, 

      We wanted to reach out to express our appreciation in your patience with us as we worked to fulfill all orders received. Mielle always strives to be transparent with our consumers, and truly apologize for the gap in communication. Our processing timeframe is always listed on our website under the Shipping & Returns policy, so that our customers can reference. 
       
      At Mielle, its is always our priority to create and execute by a standard of excellence, all the while providing a remarkable customer experience, from start to finish. It is my hopes that in this, your experience with Mielle continues to be one of enrichment & growth. 

      For the inconvenience, we have applied a store credit to your Mielle account. Due to the chargeback opened on the transaction, I am unable to refund any portion of your order. Once the investigation completes, payment options can be discussed. It's always a priority of ours to provide nothing less than a sublime experience and truly apologize that yours was not such. Again, please accept our deepest apologies for your experience. We appreciate your patience and support during this busy season.

      Thank you for allowing Mielle to continue to serve you.

      Exquisitely Yours,
      Mielle Customer service

      Customer Answer

      Date: 07/01/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    Mielle Organics LLC is NOT a BBB Accredited Business.

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