Business ProfileforThe UPS Store #5219

My father was diagnosed with brain cancer four months ago he has been going through intensive treatments to get better, In April my grandfather died suddenly and unexpectedly so our family has been dealing with a lot. A Few days later we went to our PO Box and found a letter that we all needed to provide our driver licenses to "update the mailboxes". we all did just that. May 8th I stopped at our po box with my mom before heading to ******* to pick up my dad from treatments and the owner had put a letter in our mailbox from her attorney Dated April 30th "Effective Immediately we are terminating our relationship with you". She clearly was upset that my mother reported her to the attorney general for losing my mother's mail and giving her other mail of other customers at the po box. ********************************* (owner) gave my family no notice that she was doing this and she did not have the common decency to email us personally to advise us to change our addresses before closing our mail box. Due to her maliciousness I had important mail and checks returned to the sender being a college student this was unbelievable. In A Rush we had to open a new po box at another facility without any warning at all. We were not even given the opportunity to reach out to people and let them know we had a new mailing address. The owner purposely caused me and my entire family additional stress because we reported her and her staff for being incompetent and losing our mail. She tried to imply because she gave us 3 months free rent for another issue this was not important..... Do Not Rent A PO Box with this store it will not be protected until you pick it up. My mother had to request her medical card, credit card and several important documents to be mailed again due to the poor service we received here. We have documentation but the owner did not care because she is an ableist. My mother has a permanent disability the owner is aware of this and still did this to us.