Mailing Services
The UPS Store #5219This business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
So I recently moved back to ******* from ****** and have been having packages sent to this store as its down the street from my house. I have bulk mail sent from a mailing address in ****** direct to the store. My first packages there were fine no problem. Lately, I have been having issues retrieving my packages and over paying for them. I have had issues with this heavy set ***** guy that workers there. For some reason when I come in looking for my packages he always gives me trouble. The fist time he said he didnt have any packages sent for my name. This was incorrect as the package was there. The next time I come in its with another associate he says the same thing, even though Im speaking with another associate yet the package is sitting right behind them on the counter. Now, my last straw the sender are I are told multiple different things in trying to locate my last delivery. We were told it was transferred to ***** Waiting from July 19 until Aug 3 the person who sent me the package calls looking for my mail and are told it was sent back to ****** due to me not picking it up after 1 day rudely by the associate. Yet, I never even know where the package was sent. Im fed up with this location and something needs to be done about them. Especially, since we cant call corporate to report our issues.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.